Day 1About UsWhat is E-MarketingBrand vs. GenericControlled SubstancesOur ProductsWhy buying online?Payment MethodsShipping Address and Billing AddressProcessors and DescriptorsOrdering ProcessPractical exercise: how to place an order?Customer Service DepartmentCommunication Tools

About Us…Ultimatus Services Call Center Ltd. is a fast growing

organization established in 2006 in Tbilisi, Georgia. Ultimatus Services Call Center Ltd provides high quality customer contact center services with around 100 web-enabled workstations.

Customer service representatives at Ultimatus Services Call Center ltd. are trained to meet the highest standards of multi lingual customer service. Utilizing advanced call center telephone system, combined with proprietary application for mail handling, we are able to respond to customers' needs via phone, email or live-chat. We are constantly investing resources to improve our SLA and take pride in giving fast and comprehensive solutions to the customers. Our Customer service representatives speak English, German, Spanish, Japanese, Russian, Georgian

About Us – Mother CompanyOur mother company, Online365 LTD is a leading professional

Internet Marketing company established in 1999. It offers proven search engine positioning services. It offers service with years of experience and expertise in E-commerce and more for a variety of different industries across the globe. Its strategy is first and foremost based on close communication between the marketing experts, suppliers and customers in order to provide the best services.

Online365 has many projects and one of the main project is: pharmacy online.

Company runs over 30 web sites that markets pharmacy products.

Company works with customers all over the world, mainly those are the American market, Europe (Spain, Germany, France, Italy), Japan.

As a marketing company we give suppliers the platform of selling a large variety of medications divided to categories .the suppliers are located in France, UK, China, Italy, India, the US etc.

What Is e-Marketing?The Internet has brought and media to a

global audience. The interactive nature of Internet marketing, both, in terms of providing instant response and eliciting responses, is a unique quality of the medium. Internet marketing is considered to have a broader scope because it not only refers to , such as, the Internet, e-mail, and wireless media, but also it includes management of digital customer data and electronic customer relationship management systems.

Brand VS. GenericBrand medication is the original medication

manufactured by the brand name company that developed the patent. The pills are familiar with their specific shape and color as brand medications.

Generic medication has the same active ingredients as the brand medication and usually comes in different shapes and colors.

Note: both brand and generic medications must pass regular and strict inspections by the relevant authorities

Controlled SubstancesIt is a class of medications having a higher-

than-average potential for abuse or addiction. Such medications, known as controlled substances*, are divided into categories based on their potential for abuse or addiction. Prescriptions containing narcotics or amphetamines are often classified as controlled substances, since they have a relatively high potential for abuse or addiction.

Our Products

CategoriesErectile Dysfunction (Men’s Health)Pain ReliefGastro HealthAnti DepressantsAnti AnxietySleeping PillsQuit SmokingBlood PressureCholesterolHair LossDiet Pills (Weight Loss)Women HealthSkin CareAntibioticsAnti NarcolepticGeneral Health

Erectile Dysfunction (Men’s Health)

Active ingredient: Sildenafil Citrate dosage :))50mg, 100mg

Purpose: to increase male sexual stimulation

Effective: 12 hours

The affect take’ s place after an hour and is conditioned in sexual.stimulation

Alcoholic beverages counter affect the pills

Soft-tabs: suck pill, affect after 15 minuets

Oral jelly: A small jelly bag, 1 per day, use 4 hours max beforestimulation

Erectile Dysfunction (Men’s Health)

Active ingredient: Tadalafil dosage :))20mg

Purpose to increase male sexual stimulation :

The affect take’ s place after half an hour and is conditioned in sexual.stimulation

Can be used with alcohol )in difference from Viagra)

Soft-tabs: suck pill, affect after 20 minuets

Anti Anxiety

Active ingredient: Alprazolamdosage :))1mg, 2mg

Xanas is used for long term treatment of anti anxiety and depression

Effective immediately and can be taken on empty/full stomach

NoteCertain customers has been recommended a certain dosage by a :

.doctor, it is recommended to ask the customer about that dosage

Anti Anxiety

Active ingredient: lorazepamdosage :))1mg, 2mg

Ativan is used for long term treatment of anti anxiety

Effective immediately and can be taken on empty/full stomach

The pill is not to be taken when driving of under the affect of.alcohol

Notethe pill is addictive :

Anti Anxiety

List important points from each lesson.

Provide resources for more information on subject.

List resources on this slide.

Provide handouts with additional resource material.

Active ingredient: Diazplom dosage :))5mg, 10mg

Valium treats Anxiety, nervousness, tension, and some times is u sed as asleeping aid

Valium is used as an immediate term treatment for the illnesses above in difference fromZanax anAtivan

Effective immediately and should be taken on full stomach

Sleeping Aids

Active ingredient: Stilnox ,Zolpidemdosage :))5mg, 10mg

Ambiemis used as a sleeping aid

Effective immediately

Can be take on a daily basis on empty/empty stomach for maximumdays 10

Diet Pills (Weight Loss)Phentermine (Adipex)

Active Ingredient: Adipex dosage: 37.5mg,50 mgShape: tablets, capsules

Phentermine is used as an appetite suppressant. This medication is best taken on an empty stomach half-an hour before breakfast.

Pain Relief

Active ingredient: Ultram dosage:))50mg, 100mg

Effect: relieve pain, works on neurological parts of the brain

Immediate treatment, recommended to be used every 5 hours by need

Can be taken on empty\full stomach

Why buying online?Many patients prefer the anonymity of an

online pharmacy as opposed to a face-to-face contact while consulting and purchasing in regular drug stores for so called “embarrassement” drugs.

We offer easy and safe ordering process.

We guarantee 100% satisfacition to our customers.

Payment MethodsWe accept following payment methods:

Visa

Master Card

JCB

American Express *

E-check

Alternative Payment Methods – Money Transfer

VISA Card number starts with the number 4 )from left to right), the credit card number is usually consisted of 16 digits* divided to 4 groups of 4 digits each. The CVV )Card Verification Value) is a 3 digit number at the back of the credit card.

Master Card Master Card starts with the numbers 51-55 )from left to right), the credit card number is consisted of 16 digits divided to 4 groups of 4 digits each. The CVV is a 3 digit number at the back of the credit card.

JCBJCB )Japan Credit Bureau)starts with 3, 2131, 1800 and contains 15 or 16 digits. CVV is a 3-digit code on the back of the card.

American ExpressAMEX starts with the 34, 37)from left to right), the credit card number is consisted of 15 digits. For American Express cards the CVV is the 4-digit code found on the front of the card, above and to the right of the embossed account number.

E-CheckA form of payment made via the internet that is

designed to perform the same function as a conventional paper check. Because the check is in an electronic format, it can be processed in fewer steps and has more security features than a standard paper check.

In order to pay with e-check customer needs to provide us with 9 digits routing number, his account number, check number, last 4 digits of social security number (SSN) and date of birth.

E-check transaction is one time transaction, therefore safe and secure.

E-check is optional only for US customers.

Electronic Check

Alternative PaymentsIf customer cannot pay with any of the above described methods, we offer them money transfer options, such as Western Union, Money Gram and Wire Transfer.

Western UnionIn order to pay with WU customer needs to visit

nearest Western Union Agent or make online transfer though official web site* of WU.

Complete a quick registration/send form addressing funds to:

First Name: Wyndell SLast Name: CartosCity: 121 Parola St. Ayala  Alabang, Muntinlupa  CityCountry: PhilippinesOnce the process is complete he will receive 10 digits

Money Transfer Control Number (MTCN). He needs to contact us via e-mail, live chat or over the phone and provide with:

MTCNTransfer DateAmount TransferredSender’sFull Name and address

Processing TimeframesIt takes us up to 48 hours to charge

credit cards.E-check processing timeframe is 11

business days.*We process WU, orders within 48

hours after customer provides us with transfer details.

Shipping Address and Billing AddressBilling Address:

The billing address is an important part of the credit card information. A mistake in the billing address, such as misspelled cardholder’s name or incorrect zip code, street, city, or house number will lead to a failed charge attempt.

Shipping Address:The shipping address is the parcel's final destiny.Any mistake in the shipping address and the customer will not receive the parcel.

Processors and DescriptorsA processing company is an external company

used in order to charge the customer’s account. A processing company is chosen according to the customer’s payment method.

Our descriptor’s name will appear on the customer’s credit card/bank statement correspondingly to the processing company on the date when charge attempt was made along with the exact amount paid for the order.

Processors and DescriptorsProcessor Payment Method Descriptor

electracash E-Check rxtrue8887102950

ecardon VISA onlinepay18888374705

Clear4web VISA Mdinternet2009

heidelpay MasterCard/VISA wirepay 1-888-2-772-060 / webpay 1-888-2-

772-680

CCS TUL VISA Wcspay.com/panaceasale

Ordering Process-Guideline for CustomerFrom our products list, choose the product you

would like to purchase by clicking on it. Choose the dosage and amount of pills you

would like to order by clicking on the "ADD" button, and you will be directed to your cart.

If you wish to purchase another product click on "continue shopping", or if you wish to finalize the purchase just click on the "checkout button" and you will be directed to our secured order form.

If you have a coupon code, please insert it in the "coupon" field and click "check out".

Ordering Process-Guidline for CustomerIn our secured order form section, you will need

to complete our simple 3 steps order form:You first need to login to the order form. If you

are an existing user please insert your email and password and click "submit". If you are a new user just enter you email address click "login", and you will be requested to create a password later on.

Second, fill in your shipping and billing address, select the payment method you wish to use and submit its details.

And finally, select your preferred shipping method from the options presented. Before finalizing the order, please go over all the details you have submitted to make sure that they are correct. To finalize the order click the "submit order" button.

Ordering Process-Guideline for Customer

Once order is accepted you will see the notification on the screen and an order confirmation email will be automatically sent to the email address you have specified. This confirmation mail is important, in case you do not receive it within 10 minutes. This information can be downloaded from your account section - simply click to my account.

NOTE: See full description in word document appendix 2, How to place an order?

Customer Service DepartmentOur working hours are: Mon-Fri 9am-8pm

EST. Each shift is 8-9 hours.We communicate with our customers via

phone, Live Chat and Emails.Our customers inquires are: information,

status check, shipping and delivery, charge issues…

Important note: We are neither doctors nor pharmacists; therefore we do not advise our customers regarding the pills themselves, our advice is limited to the information written on our websites.

Communication ToolsPhone - Incoming calls – We have a toll

free phone number for the customers use. Outgoing calls – follow-up and verification.Email – A frequent communication

method used manually and automatically. We use prepared templates.

Live chat – An online service located at our websites. We use prepared templates (macros).

ANY QUESTIONS???