Train the Trainer Take 2...Train the Trainer – Take 2 ANSA/CANS/FAST Training Workshop Heather...
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Train the Trainer – Take 2 ANSA/CANS/FAST Training Workshop Heather Boyd Robin Orlando Allegheny County Department of Human Services November 4, 2015
Transcript of Train the Trainer Take 2...Train the Trainer – Take 2 ANSA/CANS/FAST Training Workshop Heather...
Train the Trainer – Take 2 ANSA/CANS/FAST Training Workshop
Heather Boyd
Robin Orlando
Allegheny County
Department of Human Services
November 4, 2015
Program:
Welcome
Building Your Trainer’s Toolbox:
Your Script/Training Agenda 6 Key Principles
1st Rehearsal: 6 Key Principles Taboo
Assessment as Engagement & Conversation
2nd Rehearsal: Rapid Fire Improvisation
Items, Ratings, & Vignettes…Oh my! 3rd Rehearsal: Mini Vignette Activity
4th Rehearsal: Item Definitions
Acting Class
That’s a Wrap
During the program, there will be a brief INTERMISSION
Ladies & Gentlemen ~Your Script
Critical Training Elements
« Standard » Training
Agenda
Introduction- Start with a Hook
Assessment as Transformation
Engagement, Communication, and Planning
ANSA/CANS/FAST as a Meaningful Conversation
Six Key Principles of the ANSA/CANS/FAST
Rating Review
Manual Review
Practice Vignette
Alternative Learning Activity
Next Steps/Certification Process
6 Key Principles
The rules of the tool
6 Key Principles
Item Level Tool
Action Level for All Items
About the Person Not the Services
Consider Culture and Development
Descriptive Tool (what not the why)
30 Day Window
6 Key Principles
Why are they so important?
How do you train them?
How do you support staff to understand how to utilize them?
1st Rehearsal:
6 Key Principles Taboo
Quiet on the Set…ACTION
Director’s Cut:
What Did We Just Do?
Provide participants with the opportunity to practice explaining the rules of the tool
Expose participants to different skills by utilizing relatable examples
Provide opportunity for participants to see what they do or do not understand about a particular topic
« Extras »…
Resources & Activities
Taboo Activity
John’s video
Rapid Fire “Improvisation”
Jeopardy Game
What training resources will
you use?
Assessment as Engagement
and Conversation
The art of communication
Let’s all go out to the
snack bar…
Director’s Cut:
What Did We Just Do?
Asked participants to share personal experiences
Engaged in “real” conversations
Modeled a parallel process for how participants may have conversations with service recipients
Improvisation: Conversation
and Engagement
Throw your checklist out the door!!
Why is conversation so important?
What makes a conversation meaningful?
How can you build conversation skills in others?
Critic’s Corner
“If the staff person doesn’t look like they think the assessment is useful or they don’t believe in it; as a family member, I’m not going to give much thought to my answers or even be honest when answering the question. Why should I bother if they don’t seem to believe in the assessment?”
“If I can video tape an assessment, then play it back with the sound off, and it looks like someone is signing a lease to a car, it’s not being done right.”
“There is no process bigger than what’s happening in the relationship.”
Source: Meaningful Use of CANS/FANS Trauma: A Breakthrough Series Collaborative
2nd Rehearsal:
Rapid Fire Improvisation
Quiet on the Set…ACTION
2nd Rehearsal:
Rapid Fire Improvisation
Through Other Eyes**
Move into groups of three.
Count off 1-3
Assume the following roles based on your
number:
1 = Assessor
2 = Service Recipient (Adult, Youth, Family)
3 = Observer
Stay in this role for Round 1 and follow
instructions
Source: Meaningful Use of CANS/FANS Trauma: A Breakthrough Series Collaborative
2nd Rehearsal:
Rapid Fire Improvisation
SCENE 1
• Assessor: Describe what the ANSA/CANS/FAST is to the service recipient, and how you will be proceeding.
• Service Recipient: Imagine yourself in the role and ask questions; ensure you have the clarity you want and need in language that’s meaningful, respectful, and honors your expertise.
• Observer: Quietly watch the interaction between the two and be prepared to share two positives and two areas for improvement at the conclusion of scene 1.
2nd Rehearsal:
Rapid Fire Improvisation
SCENE 2 Switch Roles:
Assessors become Service Recipients
Service Recipients become observers
Observers become Assessors
Assessor: Describe how service recipient will benefit from the use of the ANSA/CANS/FAST.
Service Recipient: Imagine yourself in the role and ask questions; ensure that you have the clarity you want and need in language that’s meaningful, respectful, and honors your expertise.
Observer: Quietly watch the interaction and be prepared to share two positives and two areas for improvement at the conclusion of scene 2.
2nd Rehearsal:
Rapid Fire Improvisation
SCENE 3 Switch Roles:
Assessors become Service Recipients
Service Recipients become Observers
Observers become Assessors
Assessor: Explain how information from the ANSA/CANS/FAST will be used in your process.
Service Recipient: Imagine yourself in the role and ask questions; ensure that you have the clarity you want and need in language that’s meaningful, respectful, and honors your expertise.
Observer: Quietly watch the interaction and be prepared to share two positives and two areas for improvement at the conclusion of scene 3.
Director’s Cut:
What Did We Just Do?
Provided participants with the opportunity to practice explaining the What, How and Why
Participants experienced being able to quickly “think on their feet”
Allowed participants to give and receive quick feedback from colleagues
« Extras »…
Resources & Activities
Materials Specific to Your Audience:
Activity Book, Postcard, Talking Tips
Practice, Practice, Practice
Group Supervision
Role Play
How will you build conversation skills?
Items, Ratings, Vignettes…
Oh My!
Toto…we’re not in Kansas anymore
Understanding the
Mechanics Item Review Personalize/Make them your own Real life examples Use your own language Identify commonly missed items
Ratings Actionable vs. Non-actionable Action Trumps « In the ball park »
Vignette Scoring
A Necessary Evil:
Skill Building. Putting learning into practice
Open discussion increases understanding of items and rating system
Anticipate participant challenges &
frustration…that’s ok √
Things to consider:
Utilize a vetted and approved vignette
Trainer must have gold standard scores
Individual, Small groups, Large Group
3rd Rehearsal:
Mini Vignette Activity
Quiet on the Set…ACTION
3rd Rehearsal:
Mini Vignette Activity
Mini Vignette Example (CANS) Item Rated: Language
Recommended Rating: 3
Maria is the only daughter of deaf parents. She has hearing and at eleven years of age has spent much of her life interpreting for her parents who are non-hearing. Maria has recently experienced a trauma at her school and she is in need of intervention. Workers are unable to speak to her parents, and the use of her as an interpreter is not appropriate.
4th Rehearsal:
Item Definition Activity
Quiet on the Set…ACTION
4th Rehearsal:
Item Definitions
As a trainer, you should become an expert in item definitions and should be prepared to promote the understanding of items in your own words through examples. Often times, one may not truly understand the item based solely on the manual definition.
Choose one item
Using your own words, define what each of the ratings might look like for that item (For the FAST, remember that a “0” can also be a strength)
Use relatable examples
Director’s Cut:
What Did We Just Do?
Provide participants with the opportunity to practice items, ratings, and vignettes
Expose participants to see the different skills and expertise of their colleagues
Allowed participants to accept feedback and increase skill set
« Extras »…
Resources & Activities
Commonly Missed Items
Practice Vignettes/Mini Vignettes
Pop Culture/TV based - Vignettes
What training resources will
you use to build competence
in these areas?
Acting Class
The Fundamentals of Training
Winning the Role
Respect and Acknowledge Expertise
Train to Everyone in the Room Comfortable environment
What’s in it for me?
Know your Material
Co-Facilitate when Possible
Self-Awareness
Evaluate
Have a back-up plan
The Secret to Your Success
BREATHE
Your Agent Called…
You Got the Part!!
CUT!!!
That’s a Wrap!
Questions and Answers
Cast of Characters:
Heather Boyd [email protected] 412-350-3351 Robin Orlando [email protected] 412-350-3470
For more information on the CANS/ANSA/FAST:
www.praedfoundation.org https://twitter.com/CANSFamily
