TRACY CARR revised RESUME 2014
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Tracy L. Carr 644 N. Leamington Chicago, Illinois 60644 (773) 817-4650 Care e r Summary Professional experience in the fields of administrative assistance/management, call center operations, customer service, mail operations, and sales. Highly motivated and confident with quick study skills, customer service, planning, teamwork, attention to detail with excellent oral and written communications skills and computer proficiencies with Excel, Microsoft Office. Over 20 years of experience with Customer Service. Education Business Administration Cleveland, Mississippi Delta State University 1991-1992 Business Management Clarksdale, Mississippi Coahoma Community College 1989-1991 Degree: Associate Work Experience CUSTOMER SERVICE MANAGER 09/14/13 – 12/20/13 Dominick’s Food Chicago, Illinois Prepared customer inquiries by studying products, services, and customer service processes. Responded to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed. OPERATIONS MANAGER 10/17/08 – 03/18/11 DJS Investment Group Chicago, Illinois Improve daily operational systems, processes and policies in support of company goals. Manage and increase effectiveness and efficiency of support services (HR, IT and Finance) through improvements to each function as well as coordination and communication between support and business functions. Oversee overall financial management, planning, including an initiative approach toward operational excellence. Developing office procedures and policies. Filing and maintaining office records Evaluating the performance of employees.
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Transcript of TRACY CARR revised RESUME 2014
Tracy L. Carr 644 N. Leamington
Chicago, Illinois 60644 (773) 817-4650
Career Summary
Professional experience in the fields of administrative assistance/management, call center operations, customer service, mail operations, and sales.
Highly motivated and confident with quick study skills, customer service, planning, teamwork, attention to detail with excellent oral and written communications skills and computer proficiencies with Excel, Microsoft Office.
Over 20 years of experience with Customer Service.
Education Business Administration Cleveland, Mississippi Delta State University 1991-1992 Business Management Clarksdale, Mississippi Coahoma Community College 1989-1991 Degree: Associate
Work Experience
CUSTOMER SERVICE MANAGER 09/14/13 – 12/20/13
Dominick’s Food Chicago, Illinois
Prepared customer inquiries by studying products, services, and customer service processes.
Responded to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
OPERATIONS MANAGER 10/17/08 – 03/18/11
DJS Investment Group Chicago, Illinois
Improve daily operational systems, processes and policies in support of company goals.
Manage and increase effectiveness and efficiency of support services (HR, IT and Finance) through improvements to each function as well as coordination and communication between support and business functions.
Oversee overall financial management, planning, including an initiative approach toward
operational excellence.
Developing office procedures and policies.
Filing and maintaining office records
Evaluating the performance of employees.
ASSISTANT PROPERTY MANAGER 05/07/06- 10/16/08
DJS Investment Group Chicago, Illinois
Responsible for collecting rent on delinquent accounts.
Handled a vast amount of complaints from tenants.
Handled section 8 clients, HUD re/certification and daily office operations.
Posted payments to tenant’s accounts on StarSite system.
Prepared weekly and monthly reports, payroll, and process monthly bills for payment.
Supervised nine maintenance workers and maintained a 500 unit complex.
Responsible for advertising, building maintenance, and landscaping.
LEASING AGENT 03/12/05- 05/06/06
DJS Investment Group Chicago, Illinois
Responsible for showing and leasing five apartments per week.
Prepared lease renewals, credit reports, job and landlord verifications for approval.
Provided StarSite with updated information on current and former tenants.
Assisted with daily office operations.
Answered phones, filed, and typed daily correspondence.
Reference upon request
