Tqm xerox ss
description
Transcript of Tqm xerox ss
TOTAL QUALITY MANAGEMENT TOOLS USED IN- Xerox Corporation Ltd.
Business challenges
• Retain and gain customers to grow revenue
• Manage costs by reducing waste • Increase overall business productivity • Improve employee development,
motivation and engagement
CONCEPT
In The Beginning Today’s Approach About Xerox
Xerox Corporation
Xerox Corporation is the world's largest document-management company, providing the industry's broadest range of color and black-and-white printers, multifunction systems, copiers, digital production printing presses, and related consulting services and supplies.
In the Beginning
Originally named Haloid and beginning as a manufacturer of
photographic paper and equipment
The company expanded substantially throughout the 1960s
Many technologies developed largely by PARC were ignored
by Xerox
In the Beginning In 1972, Xerox suffered losses due to the
expansion of Japan’s reign on the global market
Japan entered the market with a cheaper product
This change forced Xerox to look into how they were functioning as a company
Between 1976 and 1982 revenue dropped drastically
Today’s Approach
The company was through Xerox's “Leadership Through Quality” initiative which resulted in improvement in quality design and realignment of its product line.
Xerox worked to turn its product into a service, providing a complete "document service" to companies including supply, maintenance, configuration, and user support.
About Xerox
Diversity Trademark Issues Key Numbers Top Competitors
Diversity
Xerox received a 100% rating on the first Corporate Equality Index released by the Human Rights Campaign in 2002.
It was named to the top 10 of Diversity Inc magazine's list of "Top 50 Companies for Diversity" for 2005.
Trademark issues
The success of the Xerox brand has led to the terms "a xerox", "xerox it", "to xerox", "xeroxed", and "xeroxing" being used synonymously for the product/act of photocopying.
Top Competitors
Canon Hewlett-Packard Ricoh
Xerox’s challenges
• Maximize customer value • Create growth opportunities• Reduce costs• Increase productivity
Transition to quality culture at Xerox
TransitionTeam
TrainingSenior
ManagementBehavior
XeroxCultureChange
Tools andProcesses
CommunicationReward andRecognition
XEROX PROBLEM SOLVING & PROBLEM IDENTIFICATION
The six-step Xerox Problem Solving Process (PSP), a systematic approach to enable problem solving for continuous improvement. Processes are developed for successful completion of each of the six-process steps: problem identification, root-cause analysis, solution generation, solution selection and planning, implementation, and evaluation.
Transforming XEROX Company
Xerox’s quality leadership journey
Meeting our challenges through Xerox Lean Six Sigma
• Understanding what customers truly value and need
• Transforming our culture • Positioning us for growth• Improving processes through fact-based,
disciplined decision-making and measurable outcomes
Combining two powerful approaches
Customer Centric use of Lean Six Sigma-based Processes
Xerox Used Benchmarking to Face New Market Entrants from Japan
Thank You!!
“Take the risk; challenge the system.You’re not going to lose your job.”