TQM SELF ASSESSMENT · European foundation for quality management-EFQM (Bosch, BT, Bull,...
Transcript of TQM SELF ASSESSMENT · European foundation for quality management-EFQM (Bosch, BT, Bull,...
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TQM
SELF ASSESSMENT
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(Deming Price-DP)
(Malcolm Bald ridge National Quality Award-MBNQA)
(European Quality Awards-EQA)
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(Japan Union of scientist and engineer-juse)
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European foundation for quality management-EFQM
(Bosch, BT, Bull, Ciba-Geigy,
Dassault, Electrolux, Fiat, KLM, Nestle, Olivetti, Philips, Renault, Sulzer, Volkswagen)
(European Commission)
EFQM(Business Excellence Model-BEM)
EFQM
(EQA)
EFQM
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•EFQM
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•EFQM
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EFQM
•INQA
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EٍFQ
M
ISO 9001
ISO 9004
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پیشبسنده ساشهان دز جهت خودارزیابیبهبود سیستن هدیسیت کیفیت دز هسیس
هوفقیت پایداز
:هصایا شناسایي نقاط قوت
شناسایي فسصتهاي بهبود
یسازمان یتعال= کيفيت
زضایت هتواشن کلیه ذینفعان
EF
QM
ها یانطباق با ویژگ= کيفيت (دزیافت نشان استاندازد ) کنتسل کیفیت
نسازما
درجه بلوغ
) ISO 9001:2000 (استاندازد )انجام تعهدات پریسفته شده ISO 9001:2000 يرضایت مشتر= کيفيت استاندازد )انجام تعهدات پریسفته شده
) ISO 9001:2000 استاندازد )انجام تعهدات پریسفته شده
مصرف يمناسبت برا= کيفيت (استاندارد ) مدیریت کيفيت فراگير ISO 9004
جایسه مل ی
نت ایرا
کيفي
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Determine Results
required
Assess & Review
approaches and their deployment
plan and develop
Approaches
Deploy
Approaches
RADAR
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تحول بدون برنامه
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