Liberal or Conservative? Mitch Muske Hr. 8 Mitch Muske Hr. 8.
TQM & HR 8
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LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question The benefits of Quality circle can be experienced by :- Correct Answer Employees , Organization Your Answer Employees , Organization True/False Question Product quality planning should address capability & qualification of equipment. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question In inspection primary concern is :- Correct Answer Detection of Defect , Action on only detected defect Your Answer Detection of Defect , Action on only detected defect True/False Question CPK is 1' 33 means four sigma process. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question By Applying basic principle the process improvement will be in orga nization's :- Correct Answer Focus on work process , Maintain self esteem of other Your Answer Focus on work process , Maintain self esteem of other Select The Blank Question The supplier must provided ________ information to management. Correct Answer Adequate Your Answer Adequate Multiple Choice Multiple Answer Question Following are the phases of intervention:- Correct Answer Formulation stage , Maintenance stage , Implementation stage Your Answer Formulation stage , Maintenance stage , Implementation stage Select The Blank Question ________ is important in providing some underpinning of the sense o f shared responsibility. Correct Answer Single status Your Answer Single status Select The Blank Question In ISO the focus on customer is ________ Correct Answer In Enhancing customer satisfaction Your Answer In Enhancing customer satisfaction Multiple Choice Single Answer Question Tally chart shows the :- Correct Answer Frequency of event Your Answer Frequency of event Multiple Choice Single Answer Question Gap 5 is :- Correct Answer Gap between expectation & perceived service Your Answer Gap between expectation & perceived service
Transcript of TQM & HR 8
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LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple AnswerQuestion The benefits of Quality circle can be experienced by :-Correct Answer Employees , OrganizationYour Answer Employees , Organization
True/FalseQuestion Product quality planning should address capability & qualification
of equipment.Correct Answer TrueYour Answer True
Multiple Choice Multiple AnswerQuestion In inspection primary concern is :-Correct Answer Detection of Defect , Action on only detected defectYour Answer Detection of Defect , Action on only detected defect
True/FalseQuestion CPK is 1' 33 means four sigma process.Correct Answer TrueYour Answer True
Multiple Choice Multiple Answer
Question By Applying basic principle the process improvement will be in organization's :-Correct Answer Focus on work process , Maintain self esteem of otherYour Answer Focus on work process , Maintain self esteem of other
Select The BlankQuestion The supplier must provided ________ information to management.Correct Answer AdequateYour Answer Adequate
Multiple Choice Multiple AnswerQuestion Following are the phases of intervention:-Correct Answer Formulation stage , Maintenance stage , Implementation stage
Your Answer Formulation stage , Maintenance stage , Implementation stage
Select The BlankQuestion ________ is important in providing some underpinning of the sense o
f shared responsibility.Correct Answer Single statusYour Answer Single status
Select The BlankQuestion In ISO the focus on customer is ________Correct Answer In Enhancing customer satisfactionYour Answer In Enhancing customer satisfaction
Multiple Choice Single AnswerQuestion Tally chart shows the :-Correct Answer Frequency of eventYour Answer Frequency of event
Multiple Choice Single AnswerQuestion Gap 5 is :-Correct Answer Gap between expectation & perceived serviceYour Answer Gap between expectation & perceived service
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True/FalseQuestion TQM focuses on customer by Delighting customer.Correct Answer TrueYour Answer True
Select The BlankQuestion TQM promotes________Correct Answer Team workYour Answer Team work
True/FalseQuestion TQM approach centered on quality.Correct Answer TrueYour Answer True
Select The BlankQuestion ISO - 9000- 1994 is ________Correct Answer Model for quality AssuranceYour Answer Model for quality Assurance
Multiple Choice Multiple AnswerQuestion Corrective action means :-Correct Answer Action taken on detecting NC , Action taken on observed NC
Your Answer Action taken on detecting NC , Action taken on observed NC
True/FalseQuestion In TQM, approach to employee is to involve people.Correct Answer TrueYour Answer True
Multiple Choice Single AnswerQuestion By adopting TQM philosophy, it benefits to :-Correct Answer Organisation & employeeYour Answer Organisation & employee
Select The Blank
Question The quality approach is ________Correct Answer Potential failure preventionYour Answer Potential failure prevention
True/FalseQuestion The role of management in QMS is to provide resources.Correct Answer TrueYour Answer True
Multiple Choice Multiple AnswerQuestion The management review to be conducted :-Correct Answer At predetermined Interval , As & when requiredYour Answer At predetermined Interval , As & when required
Multiple Choice Single AnswerQuestion In statistical quality control, primary concern is :-Correct Answer ControlYour Answer Control
Select The BlankQuestion The primary responsibility of human Resource is ________Correct Answer To provide competent personYour Answer To provide competent person
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Multiple Choice Single AnswerQuestion The role of management in QMS is :-Correct Answer To provide resourcesYour Answer To provide resources
Multiple Choice Single AnswerQuestion The Design & Development Review to be carried :-Correct Answer To evaluate the ability of Design to meet SpecificationYour Answer To evaluate the ability of Design to meet Specification
Select The BlankQuestion The evaluation & selection of vendor ________.Correct Answer Must have procedure for selectionYour Answer Must have procedure for selection
Multiple Choice Single AnswerQuestion Process capability is :-Correct Answer Long term performance of processYour Answer Long term performance of process
True/FalseQuestion The soft side of TQM include Training on jobCorrect Answer True
Your Answer True
Multiple Choice Multiple AnswerQuestion Bar chart is :-Correct Answer Frequency Distribution tool , Data analysis toolYour Answer Frequency Distribution tool , Data analysis tool , Prevention to
ol
Select The BlankQuestion The Design & Development Review to be carried ________Correct Answer To evaluate ability of product to meet requirementsYour Answer To evaluate ability of product to meet requirements
Select The BlankQuestion ________ is a strategic effort, directed at attaining business objective, through preventive action.Correct Answer QualityYour Answer Quantity
Multiple Choice Single AnswerQuestion While setting Quality objective, What is to be consider :-Correct Answer Customer needYour Answer Customer need
Multiple Choice Multiple AnswerQuestion The competence of the employee means :-
Correct Answer Competence of personnel performing work affective quality , Evaluale the effectiveness of action taken , Maintain appropriate RecordYour Answer Competence of personnel performing work affective quality , Eval
uale the effectiveness of action taken , Maintain appropriate Record
Select The BlankQuestion The base of Tqm is________Correct Answer Employee involvementYour Answer Employee involvement
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True/FalseQuestion Gap 5 is Gap between expectation & perceived service.Correct Answer TrueYour Answer True
Match The FollowingQuestion Correct Answer Your Answer
Process is managed level Performance is model respectable Performance is model respectable
Critical process maturity concept include Process capability Process capability
Managed level of process Process is controlled Process is controlled
CMM is Capability maturity Capability maturity
Multiple Choice Multiple AnswerQuestion While recruiting person he shouldCorrect Answer Competent to perform job , Trained to perform specified jobYour Answer Competent to perform job , Trained to perform specified job
True/False
Question Process capability is only calculated when it qualify Bell shape curve.Correct Answer TrueYour Answer True
True/FalseQuestion The main business process objective is to serve the customer in exc
ellent manner.Correct Answer TrueYour Answer True
Multiple Choice Single AnswerQuestion Documents in company are controlled by :-
Correct Answer Management Representative.Your Answer Management Representative.
Multiple Choice Multiple AnswerQuestion When cpk is less than one, :-Correct Answer Process is not capable , Process is volatileYour Answer Process is not capable , Process is volatile
Match The FollowingQuestion Correct Answer Your Answer
Dimension Physical facility Physical facility
Service characteristic Vary from time to time . Vary from time to time .
Customer satisfaction survey To assess customer satisfaction level To assess customer satisfaction level
Poor service is due to Inadequate resource Inadequate resource
Multiple Choice Single AnswerQuestion In inspection primary concern is :-
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Correct Answer Detection of DefectYour Answer Detection of Defect
Multiple Choice Single AnswerQuestion Service characteristic is :-Correct Answer It is intangibleYour Answer It is variation in service
Multiple Choice Single AnswerQuestion In control chart, X bar means :-Correct Answer Average of ReadingYour Answer Average of Reading
Multiple Choice Single AnswerQuestion The ISO is based on :-Correct Answer Plan - do - check- ActYour Answer Plan - do - check- Act
Multiple Choice Multiple AnswerQuestion CMM is nothing but :-Correct Answer Use of process means , Capability maturity modelYour Answer Capability maturity model
