TQM & HR 11
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LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Bar chart is :- Correct Answer Frequency Distribution tool , Data analysis tool Your Answer Frequency Distribution tool , Data analysis tool Multiple Choice Multiple Answer Question The benefite of ISO 14001 are applicable to :- Correct Answer The organisation which adopts it , Adjacent property owner & enviroment Your Answer The organisation which adopts it , Adjacent property owner & en v iroment Multiple Choice Single Answer Question What is part of cost of poor quality? Correct Answer External failure cost Your Answer External failure cost Select The Blank Question The evaluation & selection of vendor ________. Correct Answer Must have procedure for selection Your Answer Must have record of document Multiple Choice Multiple Answer Question In parato Analysis, we have to focus on problem which contribute :- Correct Answer 80 % Of total problem , 80 % Of causes. Your Answer 80 % Of total problem , 80 % Of causes. Multiple Choice Multiple Answer Question Cost of poor quality comprises :- Correct Answer Cost of internal failure , Cost of external failure Your Answer Cost of internal failure , Cost of external failure Multiple Choice Multiple Answer Question While setting Goal ,following things to be consider. Correct Answer Marketability of product , Organization need Your Answer Customer need , Marketability of product Multiple Choice Single Answer Question Malcolm Baldrige national quality award is for ( MBNQA ) :- Correct Answer Total quality management Your Answer Total quality management True/False Question Objective of finding cost of quality is to analyze it, reduce it. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Following are the phases of intervention:- Correct Answer Formulation stage , Maintenance stage , Implementation stage Your Answer Formulation stage , Maintenance stage , Implementation stage Multiple Choice Single Answer Question The documents of external origin :- Correct Answer Should be controlled separately Your Answer Should be controlled separately
Transcript of TQM & HR 11
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LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple AnswerQuestion Bar chart is :-Correct Answer Frequency Distribution tool , Data analysis toolYour Answer Frequency Distribution tool , Data analysis tool
Multiple Choice Multiple AnswerQuestion The benefite of ISO 14001 are applicable to :-Correct Answer The organisation which adopts it , Adjacent property owner &
enviromentYour Answer The organisation which adopts it , Adjacent property owner & env
iroment
Multiple Choice Single AnswerQuestion What is part of cost of poor quality?Correct Answer External failure costYour Answer External failure cost
Select The BlankQuestion The evaluation & selection of vendor ________.Correct Answer Must have procedure for selectionYour Answer Must have record of document
Multiple Choice Multiple AnswerQuestion In parato Analysis, we have to focus on problem which contribute :- Correct Answer 80 % Of total problem , 80 % Of causes.Your Answer 80 % Of total problem , 80 % Of causes.
Multiple Choice Multiple AnswerQuestion Cost of poor quality comprises :-Correct Answer Cost of internal failure , Cost of external failureYour Answer Cost of internal failure , Cost of external failure
Multiple Choice Multiple AnswerQuestion While setting Goal ,following things to be consider.
Correct Answer Marketability of product , Organization needYour Answer Customer need , Marketability of product
Multiple Choice Single AnswerQuestion Malcolm Baldrige national quality award is for ( MBNQA ) :-Correct Answer Total quality managementYour Answer Total quality management
True/FalseQuestion Objective of finding cost of quality is to analyze it, reduce it.Correct Answer TrueYour Answer True
Multiple Choice Multiple AnswerQuestion Following are the phases of intervention:-Correct Answer Formulation stage , Maintenance stage , Implementation stage
Your Answer Formulation stage , Maintenance stage , Implementation stage
Multiple Choice Single AnswerQuestion The documents of external origin :-Correct Answer Should be controlled separatelyYour Answer Should be controlled separately
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Multiple Choice Multiple AnswerQuestion Lead assessor is :-Correct Answer Qualified personnel , Leading team of auditorYour Answer Qualified personnel , Leading team of auditor
Select The BlankQuestion While calculating CPK standard deviation is________.Correct Answer EstimatedYour Answer Estimated
Select The BlankQuestion TQM promotes________Correct Answer Team workYour Answer Team work
True/FalseQuestion Value is for which customer is paying.Correct Answer TrueYour Answer True
Select The BlankQuestion While setting Quality objective, ________ to be considered.Correct Answer Customer need
Your Answer Customer need
True/FalseQuestion CPK is 1' 33 means four sigma process.Correct Answer TrueYour Answer True
Multiple Choice Single AnswerQuestion By adopting TQM philosophy, it benefits to :-Correct Answer Organisation & employeeYour Answer Organisation & employee
Multiple Choice Single Answer
Question The process mapping means :-Correct Answer The sequence of operation & interaction of processYour Answer The sequence of operation & interaction of process
True/FalseQuestion Recruitment & Selection are critical HR issue.Correct Answer TrueYour Answer True
Select The BlankQuestion ________ helps organization reduce employee turnover and absenteeis
m.Correct Answer Training & development
Your Answer Training & development
Multiple Choice Multiple AnswerQuestion Internal audits to be conducted to check the :-Correct Answer Conformance to ISO - 14001 , Conformance of system for effect
iveness , Stuatutory RequirementYour Answer Conformance of system for effectiveness , Management review
Match The FollowingQuestion Correct Answer Your Answer
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Process is managed level Performance is model respectable Process is controlled
Critical process maturity concept include Process capability Process capability
Managed level of process Process is controlled Performance is model respectable
CMM is Capability maturity Capability maturity
Multiple Choice Single AnswerQuestion Mission conveys the massage about what & who is :-Correct Answer CompanyYour Answer Company
Select The BlankQuestion Quality means________.Correct Answer Fitness for useYour Answer Fitness for use
Select The BlankQuestion ________ is important in providing some underpinning of the sense o
f shared responsibility.Correct Answer Single status
Your Answer Training & development
Select The BlankQuestion The planning & implementing Enviromental policy is responsibility o
f________Correct Answer Management representative.Your Answer Management representative.
Select The BlankQuestion While calculating PPK standard deviation is________.Correct Answer CalculatedYour Answer Calculated
Select The BlankQuestion Arrow indicates ________.Correct Answer Direction of flowYour Answer Direction of flow
True/FalseQuestion Leadership from top should be totally honest & transparent in deali
ng .Correct Answer TrueYour Answer True
True/FalseQuestion Lead assessor is Qualified personnel.
Correct Answer TrueYour Answer True
Multiple Choice Multiple AnswerQuestion Current quality concept is :-Correct Answer Continual improvement , Prevention of defectYour Answer Continual improvement , Prevention of defect
True/FalseQuestion ISO is Quality management system.
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Correct Answer TrueYour Answer True
True/FalseQuestion Quality is fitness for PurposeCorrect Answer TrueYour Answer True
True/FalseQuestion By Applying basic principle, the process improvement will be in org
anization's focuses on work process.Correct Answer TrueYour Answer True
Multiple Choice Single AnswerQuestion TQM culture is :-Correct Answer Continuous improvementYour Answer Long term improvement
Match The FollowingQuestion Correct Answer Your Answer
The quality manual have Level 3 Level 3
The process mapping The sequence of operation & interaction of process The sequence of operation & interaction of process
The role of management in QMS To provide resources To provide resources
Activities outsourced Vendors are assessed based on predetermined criteria Vendors are assessed based on predetermined criteria
Multiple Choice Single AnswerQuestion Dr. Deming worked in which country ?Correct Answer JapanYour Answer Japan
Multiple Choice Single AnswerQuestion Analysis is :-Correct Answer Process monitoring toolYour Answer Process monitoring tool
True/FalseQuestion Enviroment indudes natural resources.Correct Answer TrueYour Answer True
Multiple Choice Single AnswerQuestion Documents in company are controlled by :-
Correct Answer Management Representative.Your Answer Management Representative.
Multiple Choice Single AnswerQuestion Gap 5 is :-Correct Answer Gap between expectation & perceived serviceYour Answer Gap between expectation & perceived service
Multiple Choice Multiple AnswerQuestion The management review to be conducted :-
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Correct Answer At predetermined Interval , As & when requiredYour Answer At predetermined Interval , As & when required
Multiple Choice Multiple AnswerQuestion The role of management is :-Correct Answer To provide Resources , To define EMS , To monitor the effecti
veness of the systemYour Answer To provide Resources , To monitor the effectiveness of the syste
m , To provide mission
Multiple Choice Single AnswerQuestion The operational control in EMS is :-Correct Answer The process of controlling environmentYour Answer The process of controlling environmental system
Select The BlankQuestion Planning of internal hazardous material & its disposal________.Correct Answer Contains Planing aspectYour Answer Contains Planing aspect
Multiple Choice Multiple AnswerQuestion The company collect document to :-Correct Answer Demonstrate effectiveness of system , Requirement of QMSYour Answer Demonstrate effectiveness of system , To analyses , To preserve
it
