D. PERFORMANCEPerformance AreaWeightRating (1-6)Example/CommentsWeighted Rating

I. DEPARTMENT TOTAL PERFORMANCEFinancialsa. Completeness and timely receiving of countered invoices for payment processing.II. Processa. Work Process/Operations Management within the Unit Check completeness of invoices transmitted from branch/countered by supplier and process receipts at the nearest end of day.b. Customer Service Management Process (Internal Customer) Follow up branch for un-countered invoices, check whether its a valid invoice, especially those with for checking remarks. Issues/concerns were raised to immediate superior for resolutionc. Work Attitude and Abilityi. Enthusiasm1. Always positive (smiling), full of energy and passion2. Enjoys taking on new challenges e.g multi-tasking, taking on add roleii. Sense of Responsibility:1. Works hard towards achievement of goals2. Initiates completion of tasks without waiting to be told to3. Is able to perform the assigned tasks without much supervision4. Submits report and finishes tasks on timeiii. Cooperativeness and Team Spirit:

1. Works and gets along well with others in the team2. Always ready to assist others when needed; be a supportive staff3. Open to changes and stay positive in adverse situation or when under pressure

5%

3%

4%

10%

d. Communication skill:1. Communicates in a timely and effective manner2. Willing and open to accept feedback3. Verbal message consistent with the facial expression

5%

Performance AreaWeightRating (1-6)Example/CommentsWeighted Rating

C. Compliance Audit/Report Submission Results BIR Compliance Monitoring Direct Delivery Invoice Monitoring One PO-One SI Monitoring Submission of Vouchers with complete attachment

3%

III. JOB RELATED ASSESSMENT (Individual Performance)i. Complies to the grooming standards, keeps uniform clean, neat and well-pressed, with ID standards stockings/socks and shoesii. Pays attention to personal hygiene, keeps hands, hair, and appearance clean and tidyiii. Puts on make up; well blended and applied (for female associates onlyiv. Observes proper poise and posture at all tiesv. Wears only acceptable accessories (for female associates)vi. Maintain pleasant smell throughout duty hours

10%

b. Customer Service (Internal-Customer Service rendered to other departments1. Performs the agreed service standards in terms of:

10%