TQM - SIX SIGMA - FINAL YEAR ECE - SRI SAIRAM INSTITUTE OF TECHNOLOGY, CHENNAI - Dr K.BARANIDHARAN
TQM - EMPLOYEE INVOLVEMENT - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY -...
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Transcript of TQM - EMPLOYEE INVOLVEMENT - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY -...
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Dr.K.Baranidharan
Present by…
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TOTAL QUALITY
MANAGEMENT
TQM2April 12, 2023
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EMPLOYEE INVOLVEMENT
Presented by
Dr.K.Baranidharan
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EMPLOYEE MOTIVATION• “A process of stimulating people to
accomplish desired goals”• “The process of attempting to influence others
to do your will through the possibility of reward”
• “The process of inducing people inner drives and action towards certain goals and committing their energies to achieve these goals”
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Importance of Motivation• Improves employee involvement• Promotes job satisfaction and thus reduces
absenteeism and turnover• Helps in securing a high level of performance
and hence enhances efficiency and productivity• Creates a congenial working atmosphere in the
organization and thus promotes interpersonal cooperation.
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THEORIES OF MOTIVATION
• Maslow’s Hierarchy of Needs:• 1) PHYSIOLOGICAL NEEDS• 2) SAFETY NEEDS• 3) SOCIAL NEEDS• 4) ESTEEM NEEDS• 5) SELF-ACTUALISATION NEEDS
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PHYSIOLOGICAL OR SURVIVAL NEEDS
• Preserve Human life• Needs for food, clothing and shelter• Needs must be first before higher
level needs emerge.• (opportunity to increase earnings by
a bonus for good work)
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SAFETY NEEDS
• When the physiological needs are reasonably satisfied, the safety needs become activated.
• Protection : fire, accidents• Economic : fringe benefits, health, insurance• Environment• Behavior.• (job security, quality makes sales,. Sales
make jobs)
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SOCIAL NEEDS
• These needs are for love friendship, exchange of feelings and grievances, recognition, belongingness, conversation, etc
• (Appeal to the employee as a member of the team- he or she must not let the team down)
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ESTEEM NEEDS
• TWO TYPES• Self-esteem needs : self-confidence,
achievement, self-respect, knowledge freedom• Other needs :status, recognition, appreciation
etc• (Appeal to pride of workmanship, achieving a
good score, recognition though awards, publicity etc)
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SELF-ACTUALISATION NEEDS
• Ultimate need which dominates a person’s behaviour when all lower needs are satisfied.
• Self-actualisation also called self-realisation needs, refers to the desire to become every thing.
• (opportunity to propose creative ideas and participate in creative planning)
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HERZBERG’S TWO FACTOR THEORYor MOTIVATION HYGIENE THEORY
Motivation factors• Achievement • Recognition• The work itself• Responsibility• Advancement and
growth
Hygiene factors• Supervisors• Working conditions • Interpersonal
relationships• Pay and security• Company policy and
administration
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Dr.K.BaranidharanTHANK YOU