PRESTIGE INSTITUTE OF MANAGEMENT, GWALIOR

PRESENTATION ONTQM OF McDonald

Presented To: Presented By:Prof. Pranshuman Parashar Jyoti Rohit Kumar Avdesh Dakad MBA 3rd Sec C

History of McDonald • McDonald is the world famous fast food restaurant. • The idea of McDonald's was introduced by two

brothers Mac (Maurice) and Dick (Richard) McDonald in California.

• Their father Patrick McDonald in 1937 was having a hot dog cottage called as Airdrome restaurant near the airport.

• In 1940 the restaurant was renamed as McDonald's Famous Barbeque.

Other fact about McDonald • It has more than 36,000 outlets worldwide.• It serving approximately 69 million customers in

over 100 countries each day.• The majority of McDonald's outlets outside of

the united state are franchises.• In India first restaurant of McDonald opened

Oct. 13 1996 in Delhi.• Now it has more than 250 restaurant in India.

Mission and vision Vision"To be the best quick service restaurant

experience". MissionIs to be our customer's first choice, when it

comes to, top quality products, outstanding service / cleanness and great value for money.

TQM of McDonald

• Benchmarking• Continuous Improvement• Employee Involvement

Benchmarking • Benchmarking is a process which involves

obtaining historic construction cost information collected. • This historic information provides the

benchmark against which a customer can assess their projects value for money at a base building level with set specifics separated out.

Continuous Improvement• In order to comprehend the need for

improvement in the construction industry and to better manage our project and construction companies especially like McDonald.

• To be competitive in market, McDonald has provided more consistent quality and value to their owners or customers.

Employee Involvement• Total Quality Management (TQM) programs are

an important and prominent approach to management. Nowadays, most large corporations have a program that incorporates some of the practices and principles of total quality management. One of the most important principles of TQM concerns employee involvement.

Quality Management By Technique of TQM

• Quality Circle• Six Sigma• Reduced Cycle Time

Quality Circle• Quality Circle is one of the employee

participation methods. • It implies the development of skills,

capabilities, confidence and creativity of the people through cumulative process of education, training, work experience and participation

Six Sigma• In the mid-1980s Six Sigma was started.

Motorola was started Six Sigma but popularized in the 1990s by Allied Signal and General Electric. By using Six Sigma The management has identifying and measuring the processes of their organization before the work is done.

Reduced Cycle Time• Cycle time has become a critical quality

issue in today's fast-paced world.• Cycle time refers to the steps taken to

complete a company process, such as making an airline reservation, processing an online order, or opening a retirement fund.

Conclusion • We conclude that TQM is a very important

concept use to apply in an organization or company daily operations.

• TQM principles must be supported at all levels of the organization or company as to be effective in improving quality from the lowest-level hourly.

• McDonald use these techniques in effective manner.

THANK YOU