TQCSI Auditor Training

AUDITORCOMPETENCIES

TQCSI Auditor Training

Overview

• TQCSI competencies & basis

• Objectives & reasons for establishing

• Specific competencies for status & programs

• Monitoring competencies, timeframes & outcomes

• Benefits for both TQCSI & Auditors

• Auditor training sessions

• Auditor feedback from reviews.

TQCSI Auditor Training

What are TQCSI Competencies?

• TQCSI has established competencies for all staff – executive, staff, auditors, CAP & AEP

• for auditors - records of the audit process & auditor assessment process, verifying an auditor’s ability

• specific competencies identified by TQCSI for auditor status and program(s).

TQCSI Auditor Training

What Are They Based On?

Based on 17021 requirements, including:

• competence of personnel (7.1)

• audit plan (9.1.2)

• identifying and recording audit findings (9.1.9.6)

• audit process requirements (9.1-9.9)

• audit report requirements (9.1.10).

TQCSI Auditor Training

Objective

•TQCSI and auditors to be able to prove auditor competence for their auditor status & program(s)

• process in place to justify an increase in auditor status &/or program(s).

TQCSI Auditor Training

Why Now?

• competency requirements greater with ISO 17021:2011

• competency evidence identified as insufficient in some areas at last JAS-ANZ audit

• competency criteria for all staff developed by TQCSI, including certification staff and auditors

• provides records of evidence auditors meet competency criteria for status and program.

TQCSI Auditor Training

Auditor Competencies

• TQCSI induction, contract

• Audit Plan (single auditor)

• CA Audit Report

• Checklist/Notes

• Writing NCRs.

TQCSI Auditor Training

Lead Auditor Competencies

• Audit Plan 1 (multiple auditors)

• Audit Plan 2 (multiple auditors/multiple days)

• CA Audit Report (multiple auditors)

• TA Audit Report (multiple auditors)

• Witness Assessment Report.

TQCSI Auditor Training

QMS LA Competencies

• Stage 1 Audit Report

• Stage 2 Audit Report (multiple auditors)

• NACE Code application.

TQCSI Auditor Training

EMS LA Competencies

• TQCSIF-92(EMS Pre-Assessment Review)

• Stage 1 Audit Report

• Stage 2 Audit Report (multiple auditors)

• environmental legislation (RO GM confirm)

• E Code application.

TQCSI Auditor Training

SMS LA Competencies

• Stage 1 Audit Report

• Stage 2 Audit Report (multiple auditors)

• WHS legislation (RO GM confirm)

• S Code application.

TQCSI Auditor Training

FSMS LA Competencies

• Stage 1 Audit Report

• Stage 2 Audit Report (multiple auditors)

• OPRP vs HACCP

• food safety legislation (RO GM confirm)

• F Code application.

TQCSI Auditor Training

Health LA Competencies

• Stage 1 Audit Report

• Stage 2 Audit Report (multiple auditors)

• NSQHS Standards.

TQCSI Auditor Training

Other Program Competencies

• SBQMC

• QHSE

• HACCP

• ISO 27001/29001/50001/31000/13485.

TQCSI Auditor Training

Senior LA Competencies

• Audit Report (multiple standards)

• Audit Plan (multiple standards)

• new auditor mentor

• Witness Assessment Report for LA

• benchmarking process to be reviewed.

TQCSI Auditor Training

Assessing Competencies

• CAP reviews documents (CAP#1 & CAP#2 sign off)

• GM assess relevant legislation

• AEP reviews Witness Assessment Reports & NACE, E, S & F Code applications

• Office completes induction & contracts

• specific files reviewed to complete as required.

TQCSI Auditor Training

Monitoring Competencies

• auditors and TQCSI to monitor status

• auditors name highlighted in orange (Nuts) indicating training or adjustment required

• bi-monthly competency status sent to each auditor

• reference to document reviewed in Nuts (eg 1213/08)

• competencies assessed and not met may also have a comment in Notes

• auditors responsibility for proving competency.

TQCSI Auditor Training

Timeframe (For New Fees)

Current Auditors:

• CAP#1 sign off for A status & programs by 30/6/14.

Current Lead Auditors:

• CAP#2 sign off for A by 30/6/14

• CAP#1 sign off for LA by 30/6/14

• CAP#2 sign off for LA by 30/6/15.

TQCSI Auditor Training

Timeframe

New Auditors:

• CAP#1 sign off for A status & programs before approved as auditor

New Lead Auditors:

• CAP#2 sign off for A

• CAP#1 sign off for LA.

TQCSI Auditor Training

Timeframe

Senior Lead Auditors:

• CAP#2 sign off for LA

• CAP#1&2 sign off for Senior LA.

TQCSI Auditor Training

OUTCOMES

Competencies for auditor status/programs:

• proven in timeframe competencies met & continue auditing

• not proven in timeframe not able to continue auditing in current status/program(s) until competencies met

• flexibility where limited audits conducted.

TQCSI Auditor Training

Who Benefits??

AUDITORS:

•process of improvement for both auditors & TQCSI

•mechanism now established to receive feedback on performance

•process to prove competence and/or identify training requirements & improvements

• TQCSI training sessions to assist auditors.

TQCSI Auditor Training

Who Benefits ??

TQCSI:

• record of evidence to prove auditor competence

• assists to satisfy JAS-ANZ requirements

• process identifies trends in auditors knowledge & gaps in TQCSI training processes

• competency gaps used to initiate training sessions

• useful information to initiate improvements

• eventual reduction in CAP review time.

TQCSI Auditor Training

Auditor Training

• voluntary

• monthly sessions – 1st Thursday of each month

• 5.00-6.00pm

• sessions promulgated in advance

• email notification one week prior

• PP based presentations

• coordinated by Office Administrator (Laura)

• retained in website for other ROs/branches.

TQCSI Auditor Training

Auditor Feedback

• anytime with Accreditation Manager

• at Quality House or by phone

• by appointment

• recorded on file.

TQCSI Auditor Training

TQCSI Auditor Training

Thank you!