TP-LINK TL-WR841N nbn™ Voice Wireless Router...2016/11/29 · The TP-LINK Wireless router from...

of 7

User GuideTP-LINK TL-WR841N nbn™ + Voice Wireless Router

©2016 ACN Inc. All rights reserved ACN Pacific Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacific.com

MKT-3051 29.11.2016

Welcome to ACNThis guide is designed to help you connect your new ACN nbn™ Broadband service. Your router has been pre-configured to simply Plug’n’Play so you’ll be up and running in no time.

Once you are online, visit www.acnpacific.com/knowledge-base for further information and technical support if required.

www.acnpacific.com/myaccountAt MyAccount you can:

▪ Check your current month’s data usage ▪ Review your previous month’s data usage ▪ Download your invoices ▪ Pay your ACN account and much more!

Customer ServiceOur dedicated Customer Service team is available 7 days a week.

Customer Service: 1300 881 778

8:00am - 8:00pm (AEST/AEDT) Monday to Sunday

Online Chat: Chat to us online at www.acnpacific.com/contact-us

Monday-Friday 8am – 5pm (AEST/AEDT)

Email Enquiries: [email protected]

For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Business Owner (IBO), please visit acnpacific.com

Getting to know your Router

The TP-LINK Wireless router from ACN has been set up to Plug’n’Play. All you need to do now is follow the instructions in this guide.

We recommend Microsoft® Windows 7, Vista, XP, 2000 and MAC OS as the minimum Operating System requirements. Ideally, your computer should be less than five years old and of a reasonable specification to get the most out of the internet. It is very important to ensure that your computer is up to date with anti-virus and firewall / internet protection software.

of 7



MKT-3051 29.11.2016

Understanding your TP-LINK Wireless Router

LED Indicator Icon Colour Definition

Power

Off Power is off.

On The router has finished booting.

Flash The router is booting or upgrading.

WLANOff The Wireless function is disabled.

On The Wireless function is enabled.

LAN 4-1Off There is no device connected to the corresponding

port.

On There is a device connected to the corresponding port.

WAN

Off There is no device connected to the WAN port.

Orange A device is connected to the WAN port, but there is no Internet activity.

Green A device is connected to the WAN port, and the Internet is active.

WPS

Slow FlashA wireless device is connecting to the network by WPS function. This process will last in the first 2 minutes.

On A wireless device has been successfully added to the network by WPS function.

Quick Flash A wireless device failed to be added to the network by WPS function.

Interface Purpose

ON/OFF The switch for the power

POWER The power plug is where you will connect the power adaptor

WAN Through this port, you connect the modem to the applicable UNI-D port as advised by ACN

LAN (1,2,3,4) Through these ports, you can connect the modem to your PC or other Ethernet network devices

WPS / RESETThe button for the WPS function.

Please do not press reset unless instructed by ACN Technical support

Wi-Fi ON/OFF The switch for the Wi-Fi function. Press the button to enable/disable the Wi-Fi

of 7



MKT-3051 29.11.2016

Router

Router

WAN port UNI-D ports

Ethernet cable

Ethernet cable

nbn™ connection box

Step 1: Equipment checkOnce you’ve received your Service Activation email from ACN, take out the following pieces of equipment.

Step 2: Connecting to the nbn™ BroadbandConnect one end of the Ethernet cable into the blue WAN port on the back panel of your router. Remove the cover from the nbn™ connection box and look at the bottom of the unit for the UNI-D ports. Connect the other end of the Ethernet cable to the first available UNI-D port.

Step 3: Plug in your Analogue Telephone Adaptor (ATA)Plug one end of the supplied power pack & cable into the ATA and plug the other end to a power outlet. This should automatically turn on the device.

Step 4: Connecting your Phone ServiceTake the remaining supplied Ethernet cable and connect one end into an available orange LAN port on your router and the other end into the Internet port on the ATA.

Setting up your TP-LINK Wireless RouterDo not power on your router until you have completed the steps below.

Ethernet cable Ethernet cableTP-LINK Wireless Router

MODEM BOX ATA BOX

Power adaptor Power pack & cable

Power pack & cable Analogue Telephone Adaptor

Analogue Telephone Adaptor

Analogue Telephone Adaptor (ATA)

Powerpoint

of 7



MKT-3051 29.11.2016

Congratulations you are now connected!

Step 8: Check InstallationOnce the nbn™ connection is established your ATA will need to go through the initial registration process which can take 5-10 minutes. Your registration is complete when the phone light indicator (located on the front of the ATA) is solid green. If the light is blinking green, this indicates a voicemail message is waiting.

• If the power is connected correctly, the POWER LED will light up green on the front of the router.

• Since the router is pre-configured the WAN LED will turn green.

• If the Ethernet cable is connected, the corresponding Ethernet (LAN) LED will turn green.

• Once you have confirmed the above, open your web browser (e.g. Internet Explorer, Google Chrome, Firefox or Safari) and go to your favourite website.

Router Powerpoint

Power

Power Adaptor

Step 6: Connect the power supply to your TP-LINK Wireless Router

Plug the supplied power adaptor into the back of the TP-LINK Wireless Router and connect the other end to a power outlet. Then switch on the power.

Step 7: Connecting your nbn™ devices via Wi-Fi

To connect wirelessly to your nbn™ broadband service:

1. On your wireless device (e.g. smartphone, tablet or laptop) search for the Wireless Network Name (SSID). You can find the SSID on the label on the bottom of your router.

2. Enter your Wireless password/PIN. This can be found on the label on the bottom of your router.

12

Step 5: Connecting your devices via Ethernet cable:

To connect your device to the nbn™ broadband service via an Ethernet connection, you will need to have your own additional Ethernet cable. Connect one end of your Ethernet cable to one of the orange LAN ports at the back of your router. Then connect the other end to your device’s Ethernet port.

Router Ethernet cable Back of PC Ethernet port

of 7



MKT-3051 29.11.2016

Troubleshooting

Quick TipsIf you are unable to connect to the internet try these quick tips:

▪ Restart the router. To do this turn off the power, leave for 5 minutes and then turn the power and the router back on. Once the lights are on (refer to page 2), open your web browser to connect to the internet.

▪ Alternatively, isolate the router by removing all equipment connected to the router. Then restart the router and connect it to your computer via an ethernet cable – once the lights are on, try to connect to the internet.

▪ If you are still unable to connect to the internet, remove your ethernet cable and attempt to connect wirelessly through Wi-Fi. If you have a successful Wi-Fi connection you may have a malfunctioning ethernet cable. In this case contact ACN Technical Support for further assistance.

Please do not press the reset button unless instructed by ACN Technical Support.

If you have tried all of the above steps, restarted your computer and are still unable to connect to the internet, please contact ACN Technical Support on 1300 881 778.

Logins and PasswordsThe table below outlines the required username and password format for your Wi-Fi connection and Online Tools.

Service Username Password What is it used for Example

MyAccount Your MyAccount username is your 9 digit ACN Customer ID. This will be sent to you in your ACN Order Confirmation email

This is an automatically generated password and will be sent to you as part of your ACN Order Confirmation email

Your MyAccount username and password enables you to login to MyAccount - ACN Self Help Portal to manage your service.

Username: 1000000001

Password: 8 character password

WiFi Your Wi-Fi username is the SSID which is on the label on the bottom of your modem

Your WiFi password is the Wireless Password which is on the label on the bottom of your modem

To connect wireless devices to your Broadband connection

WiFi Username: TP-LINK_37D991

WiFi Password: 1857495

Dead-On-Arrival (DOA) and Early Life Failure (ELF)We will arrange to replace your TP-LINK Wireless Router (“Product”) if it fails within 14 days from the date of purchase. This period is known as Dead on Arrival/Early Life Failure (“DOA/ELF”) period. Please refer to the Warranty Claims section to learn how to make a claim in these circumstances. If the Product fails outside the DOA/ELF period, please also refer to the Warranty section of this guide.

WarrantySubject to the conditions of this limited warranty (“Warranty”), ACN warrants your TP-LINK Wireless Router (“Product”) to be free from defects in design, materials and workmanship at the time of its original purchase by you. The Warranty is valid for a period of 24 months (“Warranty Period”) from the original date of purchase of the Product.

If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or workmanship, ACN will either repair or replace, at our option, the Product in accordance with the conditions stipulated herein.

ACN reserves the right to charge a handling fee if a returned Product is found to not be under Warranty according to the conditions below.

of 7



MKT-3051 29.11.2016

Conditions

This Warranty does not cover mechanical damage caused by misuse, abuse, impact or accident or damage caused to the Product or damage caused by liquids, lightning, power surges (ACN recommends you obtain surge protection for your electricity supply), theft, or heat damage sustained from the stacking of electrical equipment on or in close proximity to the Product. This Warranty does not cover you changing your mind about purchasing the Product.

This Warranty does not cover Product failures which have been caused by use of accessories or other peripheral devices which are not ACN branded original accessories intended for use with this Product.

The Warranty is not transferable and does not cover any ACN services nor does the Warranty Period recommence upon receipt of any replacement unit sent to you by ACN. If you hack the firmware or software installed with the Product or if you tamper with security seals or remove any service covers on the equipment, ACN will consider this Warranty voided.

The Warranty does not cover any computer viruses obtained from your use of the Product or any ACN services.

Equipment models may change over the course of this Warranty. It may be necessary for the replacement unit to be a refurbished unit, a different model, and/or from a different manufacturer. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. ACN confirms that any replacement Product sent to you will be of merchantable quality and functionally similar to the original Product supplied.

Warranty Claims

Should your Product fail within the DOA/ELF Period or the Warranty Period you will need to contact ACN’s Customer Service Team on 1300 881 778 to describe the defect. ACN will then issue you with a prepaid return courier satchel so you can return the device for testing purposes. ACN will not be liable for any expenses you incur in relation to any DOA/ELF or Warranty claim.

The return satchel is pre-labelled with our return address which is:

ACN Product Returns

Locked Bag 2145

NORTH SYDNEY NSW 2059

Please note that some of your personal settings, content and other information and stored data may be lost when the Product is repaired or replaced. Due to applicable law, other regulation or technical restrictions, ACN will not make a back-up copy of your information.

ACN does not take responsibility for any lost information of any kind and will not reimburse you for such loss. You should always make back-up copies of all the information stored on the Product before handing it in for repair or replacement.

You will need to comply with any other return procedures stipulated by ACN as published or explained at the time of the claim. If a defect exists and a valid claim under the Warranty is received by ACN after the first 15 days following the expiry of the Warranty Period, ACN is entitled to charge for any reasonable shipping and handling costs made in connection with the repair or replacement of the Product.

ACN respects your rights as a consumer. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing contained in this Warranty shall be read or applied so as to exclude, restrict or modify the application of applicable provisions of Australian Consumer Law, including Consumer entitlements described in the Competition and Consumer Act (as amended), or any relevant State or Territory statute which by law cannot be excluded, restricted or modified.

To the extent that any such statute permits ACN to limit our liabilities to compensate or indemnify you or any other person for breach of an implied guarantee, condition or warranty, our respective liabilities for such breach shall be limited to, at our option: (a) the replacement of the Product or the supply of an equivalent Product or payment of the cost of replacing the Product or acquiring an equivalent Product; or (b) the repair of the Product or payment of the cost of having the Product repaired.

of 7



MKT-3051 29.11.2016

Important Customer InformationACN’s Standard Form of Agreement (SFOA) sets out your rights and obligations and the complete terms and conditions which apply to the supply of the Products and ACN services. The SFOA is available at www.acnpacific.com/customer-agreements-tariffs

Further InformationFor the latest rate plans, products and services visit www.acnpacific.com/customer-agreements-tariffs

For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Business Owner (IBO), please visit acnpacific.com.

TP-LINK TL-WR841N nbn™ Voice Wireless Router...2016/11/29 · The TP-LINK Wireless router from...

Documents

Transcript of TP-LINK TL-WR841N nbn™ Voice Wireless Router...2016/11/29 · The TP-LINK Wireless router from...