Toyotas 8 Steps To Problem Solving
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Transcript of Toyotas 8 Steps To Problem Solving
Toyota’s 8 Steps ToPractical Problem Solving
Presents
Creative Safety Supply • www.creativesafetysupply.com • 866-777-1360
The leaders in visual safety
No frills
Simple
Lean Rooted
Kaizen Boosting
No Gimmicks
Proven method over time developed by one of the most successful companies of our time.
www.creativesafetysupply.com • 866-777-1360
Mind Over Matter
Facts
Data
Experience
Common Sense
Are all used to form Logical & Rational Solutionsto your organization's problems and objectives.
www.creativesafetysupply.com • 866-777-1360
What’s The Problem?
First things First...
Define what your organization considers a problem:
Any deviation from the standard
Gap between the actual condition and the desired condition
Any unfilled customer need
www.creativesafetysupply.com • 866-777-1360
Clarify The Problem
Decide why it is a problem
Determine the benefits to solving the problem
Consider how it fits into the business as a wholeand the effects it will have on current goals
Go SEE the problem first hand!
STEP 1
(Also referred to as the GEMBA Walk - see ourGemba Walk 101 on Slideshare.net)
www.creativesafetysupply.com • 866-777-1360
問題を明確にする
Break Down the Problem
Time to get detailed and specific
Break down big problem into small problems
Go SEE each small problem up close!
Study & Analyze inputs & outputs of the process
Prioritize efforts based on results
STEP 2
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問題をブレイクダウンする
Set the Target
Time for Commitment
Focus turns to what is needed to complete project
How long will it take?
Set target dates that challenge staff,but don't hinder other improvement efforts
STEP 3
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達成目標を決める
Analyze the Root Cause
Identify the factors that cause the problem
Generally more than one
Consider and address any and all potential root causes
Go and SEE root causes in person!
STEP 4
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真因を考え抜
Develop Countermeasures
Teams develop countermeasures to removeroot causes
Develop as many as possible that directly address root causes
Narrow down to most practical and effective based off your target
STEP 5
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対策を立てる
Implement Countermeasures
See countermeasures through with clear detailed plan in a timely manner
Open communication is vital during implementation
Seek ideas and feedback to see what is and isn't working
Focus on one countermeasure at a time to effectively monitor them
STEP 6
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対策をやりぬ
Implement Countermeasures (cont.)
“Anyone who has never made a mistakehas never tried anything new.”
--Albert Einstein
Mistakes happen, it's ok!
Continue to work through the process
Persistence is key
STEP 6
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対策をやりぬ
Monitor Results and Process
Some countermeasures require more than one attempt to get right
They may need modification and adjusting
Determine if intended outcome was result of countermeasure or a fluke
Always room for improvement in the process if you have the tools in place to recognize them
STEP 7
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結果とプロセスを評価する
Standardize and Share Success
Set new processes as the new standard
Share results with organization
Reflect on what you've learned
Address ALL unresolved issues
STEP 8
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成果を定着させる
Incorporating the PDCA Deming Cycle
Steps 1 – 5: Planning what you're going to do
Step 6: Doing what you've planned
Step 7: Checking the results
Step 8: Act on your results to set new standard
www.creativesafetysupply.com • 866-777-1360
The Eight steps work hand in hand with PDCA
On to the Next One
Continuous improvement never stops
Move on to the next problem seamlessly
Continue to work towards perfection
www.creativesafetysupply.com • 866-777-1360
The leaders in visual safety
We’ve got you covered.Creative Safety Supply works with companies both
large and small to help them with theirArc Flash Labeling, Software and Signage needs.
We also carry a host of PDCA, Lean, 5S, 6S Kaizen,
Kanban and Continuous Improvement products.
www.creativesafetysupply.com
1-866-777-1360call us toll-free:
or visit us online at:
The leaders in visual safety