Toyota Kata Coaching & PDCA

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By Bill Costantino, W3 Group LLC With permission – Mike Rother, Author March 18, 2012 Coaching & PDCA – A Deeper Look Note: This SlideCast has Audio. Please turn your speakers on! Record ofPDCA Cycles PRO CESS M ETRIC: N am e: Process: STEP W hatdo you expect? RESULT -O bserve Closely W HATW ELEARNED 1 2 3 4 5 6 E X P E R I M E N T C O A C H I N G C Y C L E Record of PDCA Cycles 6 minutes

description

This slide cast focuses on improving the effectiveness of a person in the Coach role, using Toyota Kata coaching cycles with the 5 Questions. It shows you how to use very simple documentation in a way that helps to rapidly develop improvement Kata skills in the learner. It also provides a big boost to the effectiveness of the coach while conducting the 5 Question coaching dialogue.

Transcript of Toyota Kata Coaching & PDCA

Page 1: Toyota Kata Coaching & PDCA

By Bill Costantino, W3 Group LLCWith permission – Mike Rother, Author

March 18, 2012

Coaching & PDCA –A Deeper Look

Note: This SlideCast has Audio. Please turn your speakers on!

Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

Record of PDCA Cycles

6 minutes

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CoachLearner

2nd Coach(not always

present)

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Learner

2nd Coach(not always

present)

The Story Board

Coach

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Learner

2nd Coach(not always

present)

Record of PDCA Cycles

Coach

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

• Learner writes

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

• Learner writes• Info complete

Page 16: Toyota Kata Coaching & PDCA

Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

• Learner writes• Info complete• Date & time

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

• Learner writes• Info complete• Date & time• “What do you Expect? Why?”

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

4a) Learner then fills in these two blocks.

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.4b) Learner fills in these two blocks BEFORE next Coaching Cycle.

4a) Learner then fills in these two blocks.

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.4b) Learner fills in these two blocks BEFORE next Coaching Cycle.

4a) Learner then fills in these two blocks.

• Document in writing

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.4b) Learner fills in these two blocks BEFORE next Coaching Cycle.

4a) Learner then fills in these two blocks.

• Document in writing• Think Independently

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.4b) Learner fills in these two blocks BEFORE next Coaching Cycle.

4a) Learner then fills in these two blocks.

• Document in writing• Think Independently• Think Scientifically

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.4b) Learner fills in these two blocks BEFORE next Coaching Cycle.

4a) Learner then fills in these two blocks.

• Document in writing• Think Independently• Think Scientifically• Well Prepared

Page 25: Toyota Kata Coaching & PDCA

Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

4a) Learner then fills in these two blocks.

4b) Learner fills in these two blocks BEFORE next Coaching Cycle.

5) Learner and Coach conduct THEIR NEXTCoaching Cycle – 5Q

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

4a) Learner then fills in these two blocks.

4b) Learner fills in these two blocks BEFORE next Coaching Cycle.

5) Learner and Coach conduct THEIR NEXTCoaching Cycle – 5QCoach

validates Next Step or

helps Learner explore other

options.

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Record of PDCA CyclesPROCESS METRIC:

Name:

Process:

STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED1

2

3

4

5

6

E X

P E

R I

M E

N T

C O

A C

H I

N G

C

Y C

L E

1) Learner and Coach conduct their first

Coaching Cycle – 5Q

3) Learner conducts his / her PDCA

experiment.

2) Learner fills in these two blocks DURING 1st Coaching Cycle.

4a) Learner then fills in these two blocks.

4b) Learner fills in these two blocks BEFORE next Coaching Cycle.

5) Learner and Coach conduct THEIR NEXTCoaching Cycle – 5Q

6) Continue repeating this pattern with every PDCA / Coaching Cycle.

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CoachLearner

2nd Coach(not always

present)

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CoachLearner

2nd Coach(not always

present)

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