Toyota
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Transcript of Toyota
CASE STUDYHUMAN RESOURCES DEVELOPMENT
4/2/2013
HASNAIN SAJID
MBA 1(C)
Question No. 1
Describe the probable reasons for the setting up of the TTTI in India. Describe the direct and indirect benefits accruing to TKM by running the TTTI. What, according to you, are the short-term and long-term benefits to the company?
Answer No. 1
Toyota Kirloskar Motor Private Limited (TKM) had set up a technical training school called
Toyota Technical Training Institute (TTTI). The purpose of this institute is to offer an opportunity to
acquire special skills of 'Monozukuri' (skilled manufacturing), for those students who have the talent
but cannot go for higher education due to economic reasons, a company statement said.
TMC projected the setting up of this institute as a corporate social responsibility initiative
that was aimed at benefiting a disadvantaged session of Indian society by increasing their
employability.
Long-term objective was to bring betterment in the Indian society by cultivating the power of
the nation’s youth. The trainees will have a vast exposure of Toyota Production System and Toyota
Way.
Short-term objective was to provide skills of Monozukuri, develop capable human resources
by providing self-improvement courses, teaching them about cleanliness, grooming and discipline.
Page 2
Question No. 2
The TTTI trainees were not under any compulsion to join the company (TKM) once they had completed the training program. What are the possible advantage(s) and disadvantage(s) of such a policy?
Answer No. 2
Advantage
The institute was established for the contribution to the betterment of society, and to cultivate
the power of the nation’s youth. They were able to fulfill their Corporate Social
Responsibility.
People who couldn’t study any further then Middle School will get a platform where they can
learn and enhance their skills so they can work for the betterment of the society.
Disadvantage
They will lose a capable human resource; the amount spending on the human capital is not
being utilized. The first thing that is observed while giving training is whether the person
whom the training is being given will give back any profit to the company.
Even if they are not joining the company, they will increase the good-will by suggesting
others and where-ever they will go, they will know how to paint, weld, and assemble and all
the mechanical tasks. It will help the company in-directly and better trainees can join the
institute.
Page 3
Question No. 3
In your opinion, will similar training initiatives be successful in the services sector? Explain in the context of a few service industries that you are familiar with.
Answer No. 3
Yes! A similar training initiative is successful in the services sector as they also need to
increase their skills on regular basis. Employees, who have to convince the customer to buy their
services to groom, learn discipline, cleanliness and other self-improvement steps. Taking an example
of Insurance companies, they are providing a service to customers and they may hire sales-persons
who are not enough educated but good in convincing customers to buy their service. Such employees
can be given a chance by providing them trainings and development of their skills on regular basis.
Companies can conduct training on weekly basis where employees can discuss their problems and
mentors or trainers can guide them with solutions.
Conducting such trainings or establishes such institutes will help the society’s betterment.
Many needy people who can’t pursue their study neither getting good jobs can avail this opportunity.
It will help to decrease the suffer labor has to face and it will help in ensuring the labor loyality.
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