Tonga National Form Seven Certificate

TOURISM AND HOSPITALITY

2016 QUESTION and ANSWER BOOKLET

Time allowed: Three Hours

INSTRUCTIONS

1. Write your STUDENT ENROLMENT NUMBER (SEN) on the top right hand corner of this

booklet.

2. Answer ALL QUESTIONS. Write your answers in the spaces provided in this booklet.

3. If you need more space for answers, ask the Supervisor for extra paper. Write your SEN on all extra sheets used and clearly number the questions. Attach the extra sheets at the appropriate places in this booklet.

QUESTIONS AND TOPICS Pages Time

(mins) Total

Strand 1: Introduction to Tourism and Hospitality 2-4 30 11

Strand 2: Development of Tourism and Hospitality Industry 5-8 45 16

Strand 3 : Working in the Tourism and Hospitality Industry 9-11 30 12

Strand 4 : Tourism, Culture and Opportunities

Section 4.1 Culture in Tourism

Section 4.2 Opportunities in Tourism

12-18 75 31

TOTAL 19 120 70

Check that this booklet contains pages 2-19 in the correct order and that page 19 has been

deliberately left blank.

YOU MUST HAND THIS BOOKLET TO THE SUPERVISOR AT THE END OF THE

EXAMINATION

STUDENT ENROLMENT NUMBER

MARKER CODE

2

Strand 1: INTRODUCTION TO TOURISM AND HOSPITALITY

QUESTION ONE: Features, common terms and forms of existence From the paragraph above, use it to answer the following questions:

a. Define Tourism

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b. Discuss the features of Tourism and Hospitality.

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Tourism is the world's biggest employer and rakes in foreign exchange by

the millions. Yet the Tourism industry in our country manages to attract

only a miniscule percentage of the world tourist traffic. It’s crucial to be

able to host tourists in one’s country and to promote the country in every

possible ways thus to maintain and to broadcast worldwide the hospitality

imposed on guests thus also to generate revenue from this enormous

international market.

Skill level 1

1

0

NR

Skill level 4

4

3

2

1

0

NR

3

QUESTION TWO: One Industry Concept

a. Define the One Industry Concept.

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b. Explain the importance of the ONE (1) Industry Concept giving specific

examples from Tonga.

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Skill level 1

1

0

NR

Skill level 3

3

2

1

0

NR

4

QUESTIONS THREE: Sectors in Tourism and Hospitality.

Photos A to E are local examples from the different sectors in the tourism and

hospitality industry.

a. Describe the standards of Accommodation and Catering services in

Tonga.

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Skill level 2

2

1

0

NR

5

Strand 2: DEVELOPMENT OF THE TOURISM AND HOSPITALITY INDUSTRY.

QUESTION ONE: Tourism and Hospitality Industry in Tonga

Refer to the map of Tonga and answer the following questions:

a. Locate and label on the map 4 main tourist attractions.

b. Describe the history and development of tourism in Tonga.

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c. Describe THREE (3) tourist attractions and or activities that operate

within Tonga.

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Skill level 2

2

1

0

NR

Skill level 3

3

2

1

0

NR

Skill level 1

1

0

NR

6

QUESTION TWO: Tourism and Hospitality Industry in the Pacific Rim market segment.

Fiji Islands Samoa Islands

Solomon Islands New Zealand

7

Refer to diagram on page 6 and answer the following questions:

a. Locate and label on the chosen maps from the Pacific, the major

international airports for 4 of the countries above.

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b. Interpret the flow of tourists into the Pacific region, including the main

market segments, tourist arrival numbers, average daily expenditures,

length of stay and purpose of visit, using examples.

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Skill level 1

1

0

NR

Skill level 3

3

2

1

0

NR

8

c. Describe the future of Tourism in the Region based on Developments

to date.

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d. Identify and evaluate the purpose of THREE (3) laws and regulations and

their effects on the tourism and hospitality industry.

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Skill level 2

2

1

0

NR

Skill level 4

4

3

2

1

0

NR

9

Strand 3: WORKING IN THE TOURISM AND HOSPITALITY INDUSTRY.

Refer to the diagram above and answer the following questions:

a. Identify the FIVE (5) main features of communication process.

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b. Describe the theoretical model of communication process.

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Skill level 1

1

0

NR

Skill level 2

2

1

0

NR

10

c. Explain why good customer service skills in tourism and hospitality are

very important.

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d. Explain the importance of health and safety procedures in the tourism and

hospitality industry.

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Skill level 3

3

2

1

0

NR

Skill level 3

3

2

1

0

NR

11

e. Define e-ticket.

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f. Describe the purpose of preparing budgets and cash records, and the

need to compare actual results with budgeted figures.

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Skill level 1

1

0

NR

Skill level 2

2

1

0

NR

12

Strand 4: TOURISM, CULTURE AND OPPORTUNITIES

Section 4.1; Culture in the Tourism and Hospitality Industry.

Refer to the diagram above and answer the following questions;

a. Define Local Tradition

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b. Describe how local traditions relate to the tourism and hospitality

industry.

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Skill level 2

2

1

0

NR

Tourists Traditional Community Living

Skill level 1

1

0

NR

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c. Analyse the costs of tourism on local traditions and communities.

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d. Describe THREE (3) ways to address issues related to effect of tourism

on local traditions and the community.

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Skill level 3

3

2

1

0

NR

Skill level 3

3

2

1

0

NR

14

e. Describe the TWO (2) benefits of tourism on local traditions and

communities.

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f. Define Cultural Characteristics.

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g. Describe the cultural characteristics of the main groups of tourists from

Australia and Japan to the region.

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Skill level 2

2

1

0

NR

Skill level 1

1

0

NR

Skill level 2

2

1

0

NR

15

h. Discuss the role Culture plays in enhancing tourist experiences and

expectations.

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i. Explain how local tradition affects tourism.

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Skill level 3

3

2

1

0

NR

Skill level 4

4

3

2

1

0

NR

16

Section 4.2: Opportunities in the tourism and hospitality industry

Refer to the diagram above to answer the following questions;

a. List job opportunities in the tourism and hospitality industry.

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Skill level 2

2

1

0

NR

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b. Describe the type of training needed to meet the requirements of the job

opportunities listed in Section 4.2 a. in page 16.

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c. Explain the specific function of a business set up for tourists.

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Skill level 2

2

1

0

NR

Skill level 3

3

2

1

0

NR

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d. Analyse ways of success for a tourist business.

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3

2

1

0

NR

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