Touchtown rwp and tv+v23a

Copyright © 2006 by Touchtown Inc. All rights reserved. Duplication prohibited.

Connecting Communities

since 1999


The senior living industry’s most popular, most

powerful tool for keeping communities

in touch.


100% customer retention since TV+

product launch in March 2005


4.6 out of 5.0 customer satisfaction in most

recent survey


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Quarterly sales of Touchtown products

200%/year annual growth in

customer base


Endorsed by

the Industry’sLeading

Management Company


Chosen by Three of the Nation’s

Largest Retirement Providers

17,000 residents16 communities




Erickson Retirement’s “Resident Web Portal”

Powered by Touchtown


American Retirement’s “Optimum Life”Powered by Touchtown


Merrill Gardens’ “Connections”Powered by Touchtown


Community Model(Active Living)

Medical Model(Nursing Homes)

Hospitality Model(Retirement Resorts)

To build a healthy, vibrant

community, you need ways for

everyone to keep in touch!

The Changing Face of Retirement Living


Resident Web Portal “Get Your Residents Online”

Touchtown TV+ “Keep Everyone Informed”

Our Products


Today’s activities

Upcoming special events

Dining selections

Birthdays

Transitions

Health and wellness tips

Anything that will keep

people active and involved!

Information You Want to Share


How Do You Share This Information?


Advantages:

Easy to use, low tech

Drawbacks:

Labor intensive

Out of date by mid-month

Out of synch with TV and web

Share information with Calendars


Advantages:

Reach everyone in their own apartment

Drawbacks:

Need dedicated workstations

Require slides to be designed by hand

Unattractive “playskool” look

Hard to maintain

Can’t reach multiple buildings

Can’t reach off-campus

Share information with Private Channel Television


Advantages:

Can reach everyone worldwide

Drawbacks:

Requires website maintenance skills

Often involves outside contractor

Rarely kept up to date

Share information on Your Website


The Hard Way to Keep in Touch

WebsitePrinted Calendars Private Channel TV


The Easy, Unified Approach

WebsitesWebsitesPrinted CalendarsPrinted Calendars Private Channel TVPrivate Channel TV

ResidentWeb Portal

CorporateWebsite


Meets the Needs of Multi-Location Organizations

Individual Community Individual Community Individual Community

Review, Modify, Publish

Corporate


How Touchtown Creates TV Shows

Automatically


Start with 500+ Backgrounds

Classic Style


Modern Style


Enter basic information using design rules associated with each background.

TV+ Smart Layout creates the final result automatically.

designerbackground

web form

final result

Pour In the Text


1,500 Pictures

in the Art Gallery

You Can Still Design By Hand


Add pictures from…

•websites

•digital camera

•scanner

•directly from a cell phone!

Add Your Own Pictures


Content For Residents Only

(Birthdays)

Content For Public Only

(Marketing Msg)

Content For Everyone

(Movie Night)

Content For IL Residents Only

(Bike Riding)

TV Channelfor IL residents

Web Site

Calendar

TV Channelfor AL/SNF residents

Customize Content to Each Audience


• Attractive status bar at the bottom of the screen

• Always shows time, day, date and weather

• Can be replaced by “crawl”

Status Bar


• Delivers urgent

information

• Replaces the

status bar

immediately

• Choose text color,

background color,

speed, timing, and

channel(s)

Alerts (Crawls)


• “One-time event”

• “Every Monday at 7pm.”

• “The 1st and 15th of every month at 7pm.”

• “Every Tuesday at 7pm and Thursday at 8pm.”

• “The first, second and fourth Friday of every month.”

• “Repeat this dining menu every 5 weeks.”

• “Every Friday, but this Friday is cancelled.”

Repetition


• “Display all messages at 8 characters per second.”

• “Display all messages for 12 seconds.”

• “Display this message for 10 seconds.”

• “Display this message for 10 seconds on TV but only 5 seconds on the Web.”

• “Start showing this announcement 3 days before the event.”

• “Start showing the Dinner menu at midnight that day.”

Timing


Daily and Weekly Calendars

weekly calendar from TV+


Monthly Calendars

11” x 17” calendar from TV+, before hand-editing to add graphics


Monthly Calendars

8.5” x 11” calendar from TV+, after adding graphics


You can have an audio “soundtrack” accompany your TV+ television show:

• Radio

• Tape or CD

• iPod

• Stored MP3 music library (coming soon)

Audio


• Replaces the audio background

• Attaches to each slide, plays when that slide shows

“Going shopping this Friday…”

Courtesy of Ginger and Peaches, at Westminster Bradenton Shores

Spoken Narration


• Manual Media Switch: lets you interrupt the regular TV+ programming in order to show:

• A DVD or videotape

• A live camera feed

• Any other video input

• Automated Media System: lets you schedule and play a DVD or videotape at the right time.

Video


Web Integration


Today at Washington Oaks


Installation,Training

andSupport


The TV+ Broadcaster

• Receives information from our data center via the Internet

• Creates the video signal that’s delivered to residents’ televisions.

• Located in a TV closet or electrical room. Not intended for customer access.


Included at no additional cost:

• Training sessions prior to installation, to train staff and create the community channel

• Onsite installation, setup and training

• Unlimited customer care

• Unlimited access to follow-on training sessions

• Upgrades to include all new features added over lifetime of agreement

Customer Care


• Touchtown Network Operations Center continually monitors all TV+ systems nationwide.

• TV+ Servers hosted in a secure data center

• Uptime performance 99.7%

High Reliability


1st weekafter

agreement

2-3 weeksafter

agreement

AgreementSigned

AgreementSigned

Begin trainingBegin

trainingCreate TV+

databaseCreate TV+

database

Install and test TV+

equipment

Install and test TV+

equipment

GO LIVEBegin

broadcastingshow on

resident TVs

GO LIVEBegin

broadcastingshow on

resident TVs

Begin planning

installation

Begin planning

installation

6-8 weeksafter

agreement

Begin printingcalendars

Begin printingcalendars

Begin deliveringvia website

Begin deliveringvia website

Typical TV+ Timeline


Resident Web Portal

• Give residents their own website with your branding

• Integrates with TV+• Provides senior friendly email• You decide from a list of ala carte features

including: activities, maintenance service requests, forums, announcements, dining menus, transportation schedules, resident directories, online newspapers, and much more.


Style #1: Easy Home PageSimplified home page; only accessible after login


Style #2: Advanced Home Page

Community info shown on home page; login not required


Components of your

Resident Web Portal


Choose The Email Program That Suits You

Unified Email Database(Communigate)

Falcon Emailfor advanced users

Bluebird Emailfor novice or impaired users

Outlook Expressand other POP

and SMTP clients

All incoming mail is passed through two

spam filters and scanned for viruses

Over 1,000,000 emails processed in last 12

months

No limits on number or size of stored messages


“Falcon” Advanced

Email


“Bluebird” Easy Email


Stay In Touch With Forums

• Public Forums: accessible by all Touchtown

members

• Private Forums: restricted to your community

• Most recent posts shown first

• A great way to build community and share ideas

• Over 1,000 messages read every day


Share the Life of your

Community with Activities

• Manage your activities schedule online

• Create it once, deliver via website, print, and TV

• Deliver it to everyone, regardless of location

• Automatic conversion to TV-format display


Say What’s For Dinner with Dining Menus

• Display any Word or PDF file

• Update as needed

• Easy for dining managers to manage


Publicize Travel Schedules With Transportation

• Display any Word or PDF file

• Update as needed

• Easy for transportation managers to manage


Spread the Word With

News and Announcements

• A special forum for news and announcements only

• Items can contain text and graphics

• Easy for staff to manage


Let Your Fingers Do The

Walking… Resident Directory

• Search resident database by name or email

address

• See list of all matching names

• Find additional information by clicking on name

• Send them mail or add them to your address

book

• Secure, only available to logged-in members


Photo Gallery


Service Request Forms

• Can be adapted to any service request

• Can be adapted to any population’s needs

• Integrates with any back-end system

• Auto-fills personal information


Online Games

• A dozen free internet-based games

• Easy to play

• Little advertising

• Game collections too


Keep an eye on the

Weather

• Get easy-to-read local weather for any zip code

• Get more details if desired


Great tools for accessing the

World Wide Web• Four web access features:

Google web search

Address bar to go directly to a website

Hundreds of senior-friendly websites

2000+ online newspapers

• Non-Touchtown pages open in a new window with a big “CLOSE” button at the top


Administrative Tools

• Powerful reporting system

• Account management system

• Document upload system

• Resident account synchronization system (optional)


Allow Residents to

Personalize

Residents can change their

• Picture

• Personal info

• Address, phone, etc.

• Password

• Email program


Demonstration


A Touchtown kickoff meeting

We Help Communities Succeed


We’re ready when you are!

Touchtown Inc.215 Allegheny AvenueOakmont PA 15139

(412) 826-0460Contact: Jeff Pepper, [email protected]

Touchtown rwp and tv+v23a

Technology

Transcript of Touchtown rwp and tv+v23a