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How To Add Personalisation In Your Learning Stephen Foy, Solutions Consultant

Totara User Group, July 15th

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Let’s Get Personal

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Making your LMS personal• What is personalisation?• Why do we need it? • How does it work? How can we enable it?• Using data• Examples• The future

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What is Personalisation?

• Dynamic content / Adaptive learning

• Tailoring the experience of the learner, based on:

• Needs• Preferences• Learning style• Role• Location• Available time• Equipment

This list is not exhaustive!

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Why is personalisation desirable?

• Make learning more relevant• Save learner time• Allows a greater focus on quality• Improve learner engagement• Economies: reduce production of unnecessary content• Make mandatory learning more effective/timely• Others?

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• Think about who learners are and what they want – define personas

• Design the content, homepage and pathways based on these personas

• Ask learners for feedback e.g. offer questionnaires

• Allow content to be rated• Leverage data!

How can we enable personalisation in our LMS?

Let’s see personalisation in action…

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Early uses of personalisation

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BMI Healthcare ComplianceBEFORE: • Mandatory was assigned by job description • Training requirements were interpreted (inconsistently) at

disparate sites, rather than centrally

SOLUTION:• Design of a mandatory training matrix (outline of

frequency, needs by role and responsibility• New LMS functionality to support different certification

windows and renewal reminders and recertification paths• Circulation of questionnaire to capture learner’s specific

roles and responsibilities to improve relevance of individual learning plans

NOW:• Significant reduction in time spent on annual mandatory

training = 31 FTEs = £800k worth of time saved annually• Compliance rates in hospitals increased from 40% to

60%

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• Create a countdown to trigger pre-joining activities and teasers – generate excitement

• Automatic enrolment on relevant induction activities for new starters

• Link anniversary engagement events to start date – not just about compliance renewal dates!

• Social learning opportunities with other new starters via LMS

Employee start date

Using data to enhance personalisation

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• Location specific induction – fun facts about your office

• Tailored advice, links and contacts

• Location specific compliance • Language• Social learning opportunities

with other colleagues at the same location

Employee location

Using data to enhance personalisation

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• Content ratings – BY ROLE – see what other people like you have found good/bad

• Personalised homepage – all the things YOU need in one place

• Opportunity to deliver content according to your persona, learning style and preference

Optimising your homepage

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