TotalAccess AMS Solution

CONFIDENTIAL 1SAP® Solutions Delivered.

CONSULTING

SAP Solutions Delivered.

GROM TotalAccessSolution Overview


ABOUT GROM

Year in which GROM first earned SAP Partner status

1994Number of clients

served

600+Number of years GROM has been providing SAP-

focused services.

28


TOTALACCESS ON DEMAND SAP SUPPORT

Delivers optimal flexibility to scale capacity to support all your strategy, execution, and operations needs.

Flexible, instant reach back allows you to amplify your business and IT teams as they drive strategic business value.

Brings Platinum SAP expertise at your disposal across all functional domains to bolster your internal business process and IT support teams on demand.

No contract. Pay only for what you use.


TOTALACCESS ON DEMAND – BREADTH OF SERVICES

• Implementations• Upgrades• Enhancements• Mergers &

Acquisitions • PMO

Execution

• Assessments • Road Maps • Project Justifications• Organizational

Readiness• Implementation &

Rollout strategy

Strategy

• Functional Support• Training• Analytics & Data

Warehousing• Basis & Security• Development (ABAP,

EDI, Portals, XI/PI)

Operations

TotalAccess On Demand


TOTALACCESS BENEFITS

Build the foundation for your Customer Center of Expertise (CCOE).

Service delivery management from Platinum SAP experts

Drive continuous improvement to deliver measurable ROI.

Fast and fundamental issue resolution. No workarounds.

Accelerate innovation to better meet business requirements.

Freedom to focus internal staff on strategic enhancements.


TOTALACCESS ON DEMAND DIFFERENTIATORS

The best resources…• Both functional and technical support• Platinum consultants with "final authority"-type

subject matter expertise available on demand• Offshore options available• Single point of contact• Project management included

…delivered with maximum convenience • True pay-as-you-go. No contract, setup fees, blocks of

hours, or monthly minimums• Parallel service – No need to end current vendor

relationships• Scoping documents/estimates delivered up front• Ticket tracking system included (no customer onus to

track hours)


ADDITIONAL TOTALACCESS SERVICES

TotalAccess Availability Management. This monthly service provides robust BASIS support delivered remotely with a blend of onshore and offshore resources to enable 24x7 service. GROM’s Availability Management Service is designed to ensure your business is able to operate with minimal disruption.

TotalAccess Application Management. KPI-driven application support across functional and technical domains for a fixed monthly fee. This service provides all levels of business process and application support by skilled SAP functional and technical resources globally.

Solution Manager Baseline Configurations. This includes proof of concept for business process monitoring. This enables customers to align with SAP’s best practices for support. Facilitating this goal requires establishing Solution Manager as the single source of truth for all business process related information.

Application Lifecycle Management. GROM can execute a transition strategy to establish an application lifecycle roadmap, which enables better leverage of your SAP investment and prioritization of demand from the business.


SELECT TOTALACCESS CUSTOMERS


THANK YOU

Robert Leckey – Account Manager(908) 483-2000

[email protected]


ADDITIONAL SLIDES


TOTALACCESS BY THE NUMBERS

66

TotalAccess Growth Rate(# of customers)

Industry Focus(% of TotalAccess customers)

Consumer Products(23)

Life Sciences(19)

Chemicals(18)

TotalAccess AMS Solution

Technology

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