Total quality management in healthcare organisations
-
Upload
poonam-chaudhary -
Category
Healthcare
-
view
6.929 -
download
1
Transcript of Total quality management in healthcare organisations
Slide 1
TOTAL QUALITY MANAGEMENT IN HEALTHCARE ORGANIZATIONSAN OVERVIEWPOONAM CHAUDHARYSenior Medical TechnologistGMCH-32CHANDIGARH
QUALITY OF HEALTH CAREQuality: A strategy aimed at the needs of customer for present & future (Edwards Deming).Conformance to requirements (Philip B Crosby).Totality of features & characteristics of hospital services that bear on its ability to satisfy stated & implied needs of its patients.AIM To provide quality, efficient & economic management of health care delivery system.
2
QUALITY HEALTHCARE-HISTORY
WHY QUALITY?Rapid advancement in healthcare due to rapid diagnosis and day care surgeries.awareness in patients market competitionHealthcare team of skilled and unskilled
Multicentric and multifaceted functionsTo accomplish the organisational objective i.e., the quality healthcare at the minimum cost.Medical tourism
DIMENSIONS OF QUALITY
QUALITY MANAGEMENT SYSTEMQuality does not happen by chance.It needs to be developed.In any HCO, it is established in a planned way keeping in mind the objectives of the HCO, staff involvement and considering the patient needs.It is the result of sincere efforts, intelligent thinking and skillful execution.
DEVELOPMENT OF TQM IN HCO QC-QA-TQM
QUALITY CONTROLA TOOL FOR QUALITY ASSURANCEQuality control means that all the products/services rendered to the patient care are carried out as per the product design criteria /SOP so that there is not any chance of defects/errors.It comprises of measuring the process, analysis of data under effective supervision.SOPs-are based upon certain guidelines keeping the quality parameters in mind. For example, emergency room physicians have SOPs for patients who are brought in an unconscious state; nurses in an operating theater have SOPs for the forceps and swabs that they hand over to the operating surgeons; and laboratory personnel have SOPs for handling, testing, and subsequently discarding body fluids obtained from patients.The absence of QC will lead to the medication error or the patient care negligence.
QUALITY CONTROL ELEMENTS
QUALITY ASSURANCEIt is the planned or systematic actions necessary to provide adequate confidence that a patient services or safety will satisfy given requirement for quality.QA may act as an audit function since it includes the assessment or evaluation of the quality of care; identification of problems or shortcomings in the delivery of care; designing activities to overcome these deficiencies; and follow-up monitoring to ensure effectiveness of corrective steps.It can also be understood as the system of defect prevention.
PRIMARY OBJECTIVE: ENHANCEMENT OF PATIENT CARE
QUALITY ASSURANCE SYSTEM
QUALITY ASSURANCE SYSTEM
QUALITY MANAGEMENT SYSTEMA MODEL
TOTAL QUALITY MANAGEMENTTQM means that the organization culture is defined by and supports the constant attainment of customer i.e., the patient satisfaction through an integrated system of tools, techniques and training.It involves the continuous improvement of organization processes, resulting in high quality products and services.Hence, TQM is a continuous, customer-centered, employee driven improvement.
TQM PRINCIPALS4 common principles:Do it right the first time to eliminate costly rework.Listen to and learn from customers and employees.Make continuous improvement on every day matter.Build teamwork, trust, and mutual respect.
THE CORE CONCEPT OF TQM
CONTINUOUS QUALITY IMPROVEMENTTHE QUALITY CIRCLE
TQM-ESSENTIAL COMPONENTS
ESSENTIALS OF TQM
A TQM MODEL
Seven Basic Quality Tools
8-21
Run Chart
Scatter Diagram
Histogram
Fishbone Diagram
Check Sheet
Pareto ChartFlow Chart
ROOT CAUSE ANALYSIS
ISHIKAWA FISH BONE DIAGRAM
USE OF FLOW CHARTS
USE OF HISTOGRAMS
USE OF PARETO CHARTS
USE OF RUN CHARTS
USE OF CONTROL CHARTS
USE OF SCATTER DIAGRAM
LEAN MANAGEMENT AND 6 SIGMA
6 DMAIC Process
8-31DefineMeasureAnalyzeImproveControl
TQM AND ACCREDITATION
TQM- A NEED OF THE HOUR
BENEFITS-TQM
BENEFITS-TQM
THANK YOU