TOTAL QUALITY MANAGEMENT

fb.com/rb112

INTRODUCTION

Competition is getting harder and getting global.

Companies become more responsive and offer better products

TQM increases customer satisfaction by boosting quality.

Motivates workforce and improving the way it operates

TQM

Comprehensive and structured approach to organizational management

That

Seeks to improve the quality of products and services

Through

Ongoing refinements in response to continuous feedback

OBJECTIVES

Meeting customer’s requirement

Continuous improvement of quality

Developing the relationship of openness and trust among employees at all levels in organization.

ELEMENTS OF TQM

Customer focused

Check customer attitudes

Feedback

Do it right the first time

Avoid rework

Avoid mistakes

ELEMENTS OF TQM

Constantly improve

Gradually do better

Quality is an attitude

Commitment to quality

All workforce and management

REASONS OF FAILURE

Top management sees no reason for change

Top management not concerned for staff

Top management not committed to TQM

Company loses interest in the programme