Total GRI Standards content index, in accordance with CORE ......Total – GRI Standards content...
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Total – GRI Standards content index July 2018 1 /35 Total – GRI Standards content index, in accordance with CORE level (self-declared) Reporting period: 2017-2018 Lexicon RD 2017 – Total’s 2017 Registration Document (Annual Report) CC – Total’s 2017 Climate Report HR – Total’s 2018 Human Rights Briefing Paper SP – Sustainable Performance Website
Transcript of Total GRI Standards content index, in accordance with CORE ......Total – GRI Standards content...
Total – GRI Standards content index July 2018 1 /35
Total – GRI Standards content index, in accordance with CORE level
(self-declared)
Reporting period: 2017-2018
Lexicon
RD 2017 – Total’s 2017 Registration Document (Annual Report)
CC – Total’s 2017 Climate Report HR – Total’s 2018 Human Rights Briefing Paper
SP – Sustainable Performance Website
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GENERAL DISCLOSURES
ORGANIZATIONAL PROFILE
102-1 Name of the organization RD 2017 p. 4 - 1.1 Presentation of the Group and its governance
102-2 Activities, brands, products, and services RD 2017 p. 4-27 – Presentation of the Group - integrated report
web – Total, Total, a major energy operator
102-3 Location of headquarters RD 2017 p. 26 - 1.6.1 TOTAL S.A., parent company of the Group and its
subsidiaries
102-4 Location of operations RD 2017 p. 4-27 – Presentation of the Group - integrated report
RD 2017 p. 324-341 – Note 18, Consolidated scope web - Total, Our worldwide presence
102-5 Ownership and legal form RD 2017 p. 26 - 1.6.1 TOTAL S.A., parent company of the Group and its
subsidiaries web – Total, Total, a major energy operator
102-6 Markets served
RD 2017 p. 4-27 – Presentation of the Group - integrated report RD 2017 - p. 30-67, 2.1, 2.2, 2.3, 2.4, Business overview for fiscal year
2017 web - Total, Our worldwide presence
web - Total, Our mission: meet demand for oil products worldwide
102-7 Scale of the organization
RD 2017 - p.7, 1.1.2 The Group in a few figures, p. 14-16 – section 1.4.1.1 Outlook for the 2017 fiscal year, and 1.4.1.2 Group 2017
results web – SP, Value creation for stakeholders
102-8 Information on employees and other
workers
RD 2017 p. 171-177 - 5.1.1 Employment web - SP, Social indicators
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102-9 Supply Chain
web – SP, Supply Chain management web – SP, Value creation for stakeholders
Total operates in 130 countries and has more than 100,000 suppliers
worldwide, most of which are managed locally at subsidiary level. Such information is not consolidated at corporate level.
102-10 Significant changes to the organization
and its supply chain RD 2017 p. 27 – 1.6.2, A revamped operational structure RD 2017 p. 246 – Note 2, Changes in the Group structure
102-11 Precautionary principle or approach
RD 2017 p. 74-86 – 3.1 Risk factors
Note: the precautionary approach or principle is not addressed separately; it is integrated in our risk management processes.
102-12 External initiatives
RD 2017 - p. 98-99, 3.5.3 Action principles Total’s Code of Conduct p. 9
web - SP, Safety Health Environment Quality Charter web - SP, Fundamental Principles of Purchasing
web - SP, Global Agreement with IndustriAll Global Union web - SP, Charter regarding indigenous and tribal peoples
web – SP, Business ethics web – SP, Reporting standards
Human Rights Guide Integrity Guide
102-13 Memberships of associations
web – SP, Business ethics web - Total, OGCI: ten Oil & Gas companies working together for the
climate web – SP, IPIECA membership
web – SP, UN Global Compact membership web – SP, List of professional associations which Total supports or is a
member
This list is non-exhaustive as Total is a member of many initiatives and encourages collective action
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STRATEGY
102-14 Statement from senior decision-maker CC p. 5-9 HR p. 5
web – SP, Vision
102-15 Key impacts, risks, and opportunities
RD 2017 p. 74-86 – Risk factors RD 2017 p. 97-98 - Vigilance plan RD 2017 p. 189-192, 5.2.4 TCFD
Total’s response to the CDP Climate Change p. 21-35
ETHICS AND INTEGRITY
102-16 Values, principles, standards, and norms
of behavior
Total’s Code of Conduct web - SP, Safety Health Environment Quality Charter
web - SP, Business ethics web - SP, Human Rights
web – SP, Business integrity guide web – SP, Human rights guide
102-17 Mechanisms for advice and concerns
about ethics
Total’s Code of Conduct, p. 21-22 RD 2017 p. 102 - 3.5.7 Whistleblowing mechanisms
web – SP, Business integrity guide GOVERNANCE
102-18 Governance structure RD 2017 p. 5-6, A board of Directors that is fully committed and able
to determine the Company’s strategic orientations web - Total, A corporate governance that supports our ambition
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102-20 Executive-level responsibility for
economic, environmental, and social topics
RD 2017 p. 28 – Organization chart
The Climate topic is driven by the Innovation Strategy Executive Vice President of the Gas, Renewable and Power branch Philippe Sauquet,
who is an EXCOM member. The People and Social Responsibility Executive Vice President, Namita Shah, is also a member of the
EXCOM, carrying out 4 key-sectors within her Company’s segment which aims to place People at the center of our organization and
which consists of: the Human Resources division, the Health, Safety and Environment division (which combines HSE departments across
the different segments) the Security division, and the Civil Society Engagement division. In addition, Total has an Ethics Committee that is independent and reports directly to the Chairman. The different CSR
topics are thus brought to the highest level.
102-22 Composition of the highest governance
body and its committees
RD 2017 p. 104-136 – Administration and management bodies RD 2017 – p. 228-230 – Chapter 7, 7.2 Articles of incorporation and
bylaws; other information
102-23 Chair of the highest governance body RD 2017 p. 104-136 – Administration and management bodies
102-24 Nominating and selecting the highest
governance body
RD 2017 p. 127-133 - Committees of the Board of Directors; p. 119 - Renewal of directorships proposed to the Shareholders'
meeting of June 1, 2018 web – Total, The board of directors determines our strategic
positioning
102-25 Conflicts of interest RD 2017 p. 104-136 – Administration and management bodies
102-26 Role of the highest body in setting
purpose, values, and strategy
RD 2017 p. 27-28 – A revamped operational structure; p. 105 – Administration and management bodies; p. 134 – General
management
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102-27 Collective knowledge of highest
governance body
RD 2017 - p. 119, 4.1.1.6 Training of directors and knowledge of the Company
RD 2017 p. 101 – Awareness and training actions
Training courses are organized for managers and senior executives.
102-28 Evaluating the highest governance body's
performance RD 2017 p. 133 – Evaluation of the functioning of the Board of
Directors
102-29 Identifying and managing economic,
environmental, and social impacts
RD 2017 p. 127-132 – Committee of the Board of Directors; p. 134 – General Management
The Strategic and CSR Committee is informed about the identification
and management of Total’s economic, environmental, and social impacts, risks and opportunities.
102-30 Effectiveness of risk management
processes RD 2017 p. 127-132 – Committees of the Board of Directors; p. 134-
135 – General management
102-31 Review of economic, environmental, and
social topics RD 2017 p. 127-132 – Committees of the Board of Directors; p. 134-
135 – General management
102-32 Highest governance body’s role in
sustainability reporting
RD 2017 p. 132 – The strategic & CSR Committee RD 2017 p.124-125, 4.1.2.2 Activity of the board of Directors in 2017
A meeting of the Board of Directors is organized annually to approve
the Registration Document and thus validate its contents.
102-33 Communicating critical concerns RD 2017 p. 99 - Ethics Committee
102-35 Remuneration policies RD 2017 p. 137-160 – Compensation for the administration and
management bodies
102-36 Process for determining remuneration RD 2017 p. 137-160 – Compensation for the administration and
management bodies
102-37 Stakeholders’ involvement in
remuneration RD 2017 p. 137-160 – Compensation for the administration and
management bodies
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102-38 Annual total compensation ratio
This question is difficult to answer within a multinational established in 130 countries which do not have the same populations standard of
living. Hence why the notion of annual total compensation is not apprehended.
102-39 Percentage increase in annual total
compensation ratio
This question is difficult to answer within a multinational established in 130 countries which do not have the same populations' standard of
living. Hence why the notion of annual total compensation is not apprehended.
STAKEHOLDER ENGAGEMENT
102-40 List of stakeholder groups web - SP, Our commitment
102-41 Collective bargaining agreements RD 2017 p. 174 - section 5.1.3, Dialogue with employees
102-42 Identifying and selecting stakeholders web - SP, Vigilance Plan
RD 2017 p. 193-194 – Dialogue and involvement with stakeholders web – SP, Stakeholders
102-43 Approach to stakeholder engagement web - SP, Vigilance Plan
RD 2017 p. 193-194 – Dialogue and involvement with stakeholders web – SP, Stakeholders
102-44 Key topics and concerns raised
web - SP, Vigilance Plan web – SP, Materiality
HR: In 2016, we held series of consultations with our internal and external stakeholders to identify the salient human rights issues
associated with our activities and business relationships, based on the UN Guiding Principles (UNGPs) Reporting Framework. The process
enabled us to identify six salient issues across our three broad, focal human rights areas which are Human Rights in the workplace, Human
Rights and local communities and Human Rights and security.
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REPORTING PRACTICE
102-45 Entities included in the consolidated
financial statements
RD 2017 p. 14-19 – Presentation of the Group RD 2017 p. 245 – General Accounting policies
RD 2017 p. 324-341 – Note 18: Consolidation scope
102-46 Defining report content and topic
Boundaries web – SP, Reporting scopes and method
web – SP, Materiality analysis
102-47 List of material topics web – SP, Materiality analysis
102-48 Restatements of information RD 2017 p. 9, p. 26-27 – Presentation of the Group
RD 2017 p. 246 – Note 2: Changes in the Group structure RD. 2017 p. 204-206 Reporting scopes and method
102-49 Changes in reporting RD 2017 p. 9, p. 26-27 – Presentation of the Group
RD 2017 p. 246 – Note 2: Changes in the Group structure RD. 2017 p. 204-206 Reporting scopes and method
102-50 Reporting period Year 2017 (1st of January to the 31st December)
102-51 Date of most recent report Registration Document published on the 17th of March 2018
102-52 Reporting cycle Annual
102-53 Contact point for questions regarding the
report [email protected]
102-54 Claims of reporting in accordance with
the GRI Standards This report has been prepared in accordance with the
GRI Standards ‘CORE’ option.
102-55 GRI content index web - Global Reporting Initiative
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102-56 External Assurance
RD 2017 p. 165-168 - Statutory auditor's report (Article L. 225-235 of the French commercial code)
RD 2017 p. 234 – Statutory auditors’ report on the Consolidated Financial Statements; p. 378 – Statutory auditors’ report on related
party agreements and commitments web – SP, Assurance report
External assurance of sustainability information published in the
annual report (Chapter 5) is mandatory by the French Grenelle II law (section 225).
Total also supports the Global Compact initiative, therefore responding to the 21 criteria of this organization, that also requires an external verification of the data published in our annual Communication On
Progress report (COP).
MATERIAL TOPICS
CATEGORY: ECONOMIC
MATERIAL TOPIC: ECONOMIC PERFORMANCE
103-1 Explanation of the material topic and its
boundary RD 2017 p. 4-28 – Presentation of the Group
web – SP, Materiality analysis
103-2 The management approach and its
components RD 2017 p. 4-28 – Presentation of the Group
web - SP, Vision
103-3 Evaluation of the management approach RD 2017 p. 4-28 – Presentation of the Group
web - SP, Value creation
201-1 Direct economic value generated and
distributed
RD 2017 p 7-8, Chapter 1, section 1.1.2 - The Group in a few figures RD 2017 p. 363-376 - 9.3 Report on the payments made to
governments RD 2017 p. 195-198 Acting as a partner in the socio-economic
development of the territories where the Group is present web - SP, Value creation
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201-2 Financial implications and other risks and
opportunities due to climate change
RD 2017 p. 91-92 – Industrial and environmental risks and risks related to climate issues
RD 2017 p.189 - TCFD (Task Force on Climate-related Financial Disclosures)
Total’s response to the CDP Climate Change (p. 21-35) CC p. 30 – A resilient portfolio and p. 31 – Facilities that can
withstand natural disasters
201-3 Defined benefit plan obligations and
other retirement plans RD 2017 chap 8 - p. 287-290, Note 10; Chap 10 - p. 392, Note 9
201-4 Financial assistance received from
government
Based on existing information, we do not currently receive significant financial assistance from government in the countries in
which we operate.
MATERIAL TOPIC: MARKET PRESENCE INCLUDING LOCAL CONTENT
103-1 Explanation of the material topic and its
boundary
RD 2017 Presentation of the Group; p. 13 - section 1.3.4 Geographic presence: key to the Group’s future growth
RD 2017 p. 30-67 – Business overview web – SP, Materiality analysis
103-2 The management approach and its
components
RD 2017 p. 4-28 – Presentation of the Group; p. 13-14 - section 1.3.4 Geographic presence: key to the Group’s future growth
RD 2017 p. 195-200 - Acting as a partner in the socio-economic development of the territories where the Group is present
web - SP, Value creation
103-3 Evaluation of the management approach
RD 2017 p. 4-28 – Presentation of the Group; and section 1.3.4 Geographic presence: key to the Group’s future growth
RD 2017 p. 195-198 - Acting as a partner in the socio-economic development of the territories where the Group is present
web - SP, Value creation
202-2 Proportion of senior management hired
from the local community
RD 2017 p. 177– section 5.1.5.2, internationalization of management web - SP, Social indicators
web - SP, Our people
The Group has set the target of having, in 2020, between 50 and 75% of local managers in the executive committees of the subsidiaries (they
were 54% in 2017 as in 2016), (see RD 2017 p. 177).
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The proportion of senior management teams hired from the local community in 2017 is 61%, up 9% compared to 2016. Additionally,
2,5% are other non-French nationals.
MATERIAL TOPIC: INDIRECT ECONOMIC IMPACTS
103-1 Explanation of the material topic and its
boundary
web – SP, Value creation for society web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components web – SP, Stakeholders
web – SP, Value creation for society
103-3 Evaluation of the management approach web – SP, Stakeholders
web – SP, Value creation for society web - SP, Value creation
203-1 Infrastructure investments and services
supported web – SP, Value creation for society
203-2 Significant indirect economic impacts HR p. 17
web – SP, Value creation for society web - SP, Value creation
MATERIAL TOPIC: PROCUREMENT PRACTICES
103-1 Explanation of the material topic and its
boundary
web – SP, Supply Chain management web - SP, Vigilance Plan
web – SP, Materiality analysis web – SP, Reporting scopes and method
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103-2 The management approach and its
components web – SP, Supply Chain management
web - SP, Vigilance Plan
103-3 Evaluation of the management approach web – SP, Supply Chain management
204-1 Proportion of spending on local suppliers
RD 2017 p. 195-196 - Acting as a partner in the socio-economic development of the territories where the Group is present
RD 2017, p. 199-200 – 5.3.4 Contractors and Suppliers
Proportion of spending is not reported.
MATERIAL TOPIC: ANTI-CORRUPTION
103-1 Explanation of the material topic and its
boundary
Total’s Code of Conduct - p. 8-9 web – SP, Business ethics
web – SP, Materiality analysis web – SP, Reporting scopes and method
103-2 The management approach and its
components
Total’s Code of Conduct - p. 10-23 web – SP, Business ethics
Prevention and fight against corruption: leaflet Total's lobbying ethics charter
Total integrity guide p. 2-8
103-3 Evaluation of the management approach web – SP, Business ethics
Prevention and fight against corruption: leaflet Total integrity guide p. 2-8
205-1 Operations assessed for risks related to
corruption
web – SP, Business ethics RD 2017 - p. 81, 3.1.8; p. 92 Ethical misconduct and non-compliance
risks
205-2 Communication and training about anti-
corruption policies and procedures
web – SP, Business ethics
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205-3 Confirmed incidents of corruption and
actions taken
Prevention and fight against corruption: leaflet RD 2017 p. 86-87 – Legal and arbitration proceedings
At Total, we have an alert system encouraging employees in possession of information relating to an incident of fraud or
corruption, or the suspicion thereof, to report such an incident to internal dedicated entities (hierarchy, HR officers, Legal/Compliance
department, Ethics…) at Group or local level, so that each case may be examined and dealt with in a systematic and rigorous way.
As of now, we don’t publicly report on alleged anti-corruption
breaches.
MATERIAL TOPIC: ANTI-COMPETITIVE BEHAVIOR
103-1 Explanation of the material topic and its
boundary
web – Total, Business integrity guide web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components web – SP, Business ethics
Total integrity guide p. 21-27
103-3 Evaluation of the management approach web – SP, Business ethics
Total integrity guide p. 21-27
206-1 Legal actions for anti-competitive
behavior, antitrust, and monopoly practices
RD 2017 p. 86-87 – 3.2 Legal and arbitration proceedings
CATEGORY: ENVIRONMENT
MATERIAL TOPIC: MATERIALS
103-1 Explanation of the material topic and its
boundary
web – Total, Environment, Creating Eco-solutions web - SP, Environment
web – SP, Materiality analysis web – SP, Reporting scopes and method
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103-2 The management approach and its
components web – Total, Environment, Creating Eco-solutions
web - SP, Environment
103-3 Evaluation of the management approach
Total's HSE division conducts MAESTRO audits of all operated sites every four years. The proper application of the Group's safety rules is
verified through site visits and internal audits.
web – Total, Environment, Creating Eco-solutions web - SP, Environment
web – SP, Environmental indicators
301-2 Recycled input materials used
RD 2017 p. 25 - Waste commitments RD 2017 p. 183, Waste prevention and management
web - SP, Environmental indicators web - Total, Waste: developing our approach to the circular economy
The majority of our raw materials are energy raw materials (oil and
gas), we consume them in our processes and we have an energy efficiency improvement program that plans to improve by 10% the
energy efficiency of our facilities between 2010 and 2020 and therefore reduce the share of self-consumed raw materials.
The Group commits to reclaim half of its waste and has developed
processes that allow up to 50% of recycled plastics (polyethylene and polystyrene) to be incorporated in the production of plastics.
301-3 Reclaimed products and their packaging
materials
RD 2017 p. 183, Waste prevention and management RD 2017 p. 71, Refining & Chemicals (polymers)
Our target of 50% of recovered waste was exceeded with 52%
recycling / recovery in 2017.
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MATERIAL TOPIC: ENERGY
103-1 Explanation of the material topic and its
boundary
RD 2017 p. 9 - 1.2 An ambition that goes hand in hand with sustainable growth: "become the responsible energy major"
CC, p. 5-9 web - SP, Vision
web - SP, Climate web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components
web - SP, Climate web - SP, Vision
CC p. 5-9
103-3 Evaluation of the management approach web - SP, Climate
CC p. 19-48 web - SP, Climate indicators
302-1 Energy consumption within the
organization
Total’s response to the CDP Climate Change p. 42-43 web - SP, Climate indicators
In the response to the CDP (question CC11.2), the answers are
provided in MWh. Here is the conversion into gigajoules (GJ) for the different types of energy sources:
Heat : 6,400,000 MWh or 23,040,000 GJ. Steam : 3,000,000 MWh or 10,800,000 GJ.
302-3 Energy intensity Total’s response to the CDP Climate Change p. 43
web - SP, Climate indicators
302-4 Reduction of energy consumption CC p. 38 - Energy efficiency web - SP, Climate indicators
302-5 Reductions in energy requirements of
products and services
web - SP, Climate web – Total, Environment, Creating Eco-solutions
CC p. 38 - Energy efficiency
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MATERIAL TOPIC: WATER
103-1 Explanation of the material topic and its
boundary
web - SP, Environment web – SP, Materiality analysis
web – SP, Reporting scopes and method web - Total, Water: preserving a vital resource
103-2 The management approach and its
components web - SP, Environment
web - Total, Water: preserving a vital resource
103-3 Evaluation of the management approach
web - SP, Environment web - Total, Water: preserving a vital resource
web - SP, Environmental indicators CDP 2017 Water
303-1 Water withdrawal by source CDP 2017 Water - p. 3-6
web - SP, Environmental indicators
303-2 Water sources significantly affected by
withdrawal of water CDP 2017 Water - p. 16-19, W3. Water Risks
web - SP, Environmental indicators
303-3 Water recycled and reused web - SP, Environmental indicators (Water related)
MATERIAL TOPIC: BIODIVERSITY
103-1 Explanation of the material topic and its
boundary
web - SP, Environment web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components
web - SP, Environment
In July 2018, Total will take 6 individual commitments along the other signatories of the Act4Nature initiative, initiated by EpE (Entreprises pour l’Environnement). These commitments will focus on biodiversity
protection.
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103-3 Evaluation of the management approach
web - SP, Environment
Impacts are systematically assessed using environmental impact assessments (EIAs) which include biodiversity baselines. Both actions
form part of the standard biodiversity management procedures as per the Group Biodiversity Policy requirement.
304-1
Operational sites owned, leased, managed in, or adjacent to, protected
areas and areas of high biodiversity value outside protected areas
web - SP, Environment web - Total, Biodiversity: providing an adapted response for each
natural environment
Identification of sensitive biodiversity areas are achieved through an internal GIS (Geographical Information System) tool using UNEP-
WCMC biodiversity.
304-2 Significant impacts of activities, products,
and services on biodiversity
web - SP, Environment
The Group has committed to systematically developing biodiversity action plans for production sites located in protected areas.
304-3 Habitats protected or restored
Habitat protection and restoration form part of the standard biodiversity management procedures as per the Group Biodiversity
Policy requirement.
The Group has committed to refraining from conducting oil and gas exploration or production operations at natural sites included on the
UNESCO World Heritage List of June 4, 2013, as well as not to conduct any exploration activities of oil fields under sea ice in the Arctic.
web - SP, Environment
MATERIAL TOPIC: EMISSIONS
103-1 Explanation of the material topic and its
boundary
web – SP, Climate web – SP, Materiality analysis
web – SP, Reporting scopes and method
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103-2 The management approach and its
components
RD 2017 p. 9 - section 1.2 web - SP, Environment
web – SP, Climate CC p. 12-13
103-3 Evaluation of the management approach
web – SP, Climate web - SP, Climate indicators
web – SP, Environmental indicators CC p. 12-13; p. 48
305-1 Direct (scope 1) greenhouse gas
emissions
Total’s response to the CDP Climate Change p. 37 and 40-41 CC p. 48
web - SP, Climate indicators
305-2 Energy indirect (scope 2) greenhouse gas
emissions
Total’s response to the CDP Climate Change p. 38 and 41-42 CC p. 48
web - SP, Climate indicators
305-3 Other indirect (scope 3) greenhouse gas
emissions
Total’s response to the CDP Climate Change p. 47-50 CC p. 48
web - SP, Climate indicators
305-5 Reduction of greenhouse gas emissions web – SP, Climate
Total’s response to the CDP Climate Change p. 13-18 CC p. 23, 27, 48
305-7 Nitrogen oxides (NOX), sulfur oxides
(SOX), and other significant air emissions web - SP, Environmental indicators
MATERIAL TOPIC: EFFLUENTS AND WASTE
103-1 Explanation of the material topic and its
boundary
web - SP, Environment web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components web - SP, Environment
103-3 Evaluation of the management approach web - SP, Environment
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306-1 Water discharge by quality and
destination CDP 2017 Water
web - SP, Environmental indicators
306-2 Waste by type and disposal method web - SP, Environment
web - SP, Environmental indicators
306-3 Significant spills web - SP, Environment
web - SP, Environmental indicators
306-4 Transport and hazardous waste web - SP, Environment
web - SP, Environmental indicators
306-5 Water bodies affected by water
discharges and/or runoff CDP 2017 Water
web - SP, Environmental indicators
MATERIAL TOPIC: ENVIRONMENTAL COMPLIANCE
103-1 Explanation of the material topic and its
boundary
RD 2017 p. 76-77 - 3.1.2 Industrial and environmental risks and risks related to climate issues
web – SP, Materiality analysis web – SP, Reporting scopes and method
web - SP, Environment
103-2 The management approach and its
components web - SP, Environment
103-3 Evaluation of the management approach web - SP, Environment
307-1 Non-compliance with environmental
laws and regulations
RD 2017 p. 194 - 5.3.2.2 Handling grievances from local communities
The amounts of fines and penalties are not publically reported but are tracked internally. The environmental fines and penalties are reported through an internal performance indicator described in the document:
“Environmental Performance Reporting“, following Total’s methodology for recording environmental penalties, these are
penalties (i.e. fines imposed by the local administrative authorities)
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imposed related to breaches of the environmental regulations to which the site is subject.
MATERIAL TOPIC: SUPPLIER ENVIRONMENTAL ASSESSMENT
103-1 Explanation of the material topic and its
boundary
web – SP, Supply Chain management web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components web – SP, Supply chain management
103-3 Evaluation of the management approach web – SP, Supply chain management
308-1 New suppliers that were screened using
environmental criteria RD 2017, p. 100 – 3.5.5.2 Supplier qualification and auditing
web - SP, Fundamental Principles of Purchasing
308-2 Negative environmental impacts in the
supply chain and actions taken
web – SP, Supply chain management web - SP, Fundamental Principles of Purchasing
Information unavailable.
Total operates in 130 countries and has more than 100,000 suppliers worldwide, most of which are managed locally at subsidiary level. Such
information is not consolidated at corporate level.
CATEGORY SOCIAL
MATERIAL TOPIC: EMPLOYMENT
103-1 Explanation of the material topic and its
boundary
web - SP, Vision web - SP, Our people
web - Total, Being a responsible employer web – SP, Materiality analysis
web – SP, Reporting scopes and method RD 2017 p. 11 - section 1.3.2 Employees committed to better energy
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103-2 The management approach and its
components
web - SP, Vision web - SP, Our people
web - Total, Being a responsible employer web - SP, Global Agreement with IndustriAll Global Union
RD 2017 p. 11 - section 1.3.2 Employees committed to better energy
103-3 Evaluation of the management approach
HR p. 20-26 web - SP, Global Agreement with IndustriAll Global Union
web - SP, Our people web - SP, Social indicators
In order to improve the Group’s social performance, the expectations
of employees are regularly listened to and discussed. For example, Total Survey gathers the views and improvement suggestions of tens
of thousands of employees every two years.
401-1 New employee hires and employee
turnover web - SP, Social indicators
401-3 Parental leave
web - SP, Global Agreement with IndustriAll Global Union
Maternity leave is available for all female employees within the Group. For about half of the Group's female employees, parental leave is more
generous than statutory entitlements. At Group level (i.e. all female employees), measures continued to be implemented in 2017 to ensure that during the year of the maternity leave, the pay raise received is at least equal to the average annual individual increases received during
the last three years.
In 2017, 1,010 women took maternity leave within the Group and 874 (86,5%) of them had a pay raise when they returned to work. This
figure is stable compared to 2016.
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MATERIAL TOPIC: LABOR/MANAGEMENT RELATIONS
103-1 Explanation of the material topic and its
boundary
web - SP, Our people web – SP, Materiality analysis
web – SP, Reporting scopes and method RD 2017 p. 11-12 – 1.3.2, Employees committed to better energy
103-2 The management approach and its
components
web - SP, Our people web - SP, Global Agreement with IndustriAll Global Union
The reduction of inequalities through the development of social
dialogue to favor more inclusive economic growth: Total was one of the first French companies to adhere to the Global Deal initiative at
the end of 2017.
103-3 Evaluation of the management approach web - SP, Our people
web – SP, Social indicators
402-1 Minimum notice periods regarding
operational changes
Information unavailable.
This information depends on local working conditions in the different countries (130) in which we operate, hence it is not aggregated at Group level. Group policies are adapted by entities based on local
parameter.
MATERIAL TOPIC: OCCUPATIONAL HEALTH AND SAFETY
103-1 Explanation of the material topic and its
boundary
web – SP, Health & Safety web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components web – SP, Health & Safety
103-3 Evaluation of the management approach web – SP, Health & Safety
web – SP, Health & Safety indicators
403-1 Workers representation in formal joint management-worker health and safety
committees
RD 2017 p. 99 –3.5.4.3, Occupational Health, Safety and Environment division
Total – GRI Standards content index July 2018 23 /35
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Disclosure Sources Related SDGs
403-2
Types of injury and rates of injury, occupational diseases, lost days, and
absenteeism, and number of work-related fatalities
web – SP, Health & Safety web – SP, Health & Safety indicators
Figures by region and gender are not provided.
403-4 Health and safety topics covered in
formal agreements with trade unions
web - SP, Global Agreement with IndustriAll Global Union
Yes, the formal agreements with trade unions include health and safety topics.
MATERIAL TOPIC: TRAINING AND EDUCATION
103-1 Explanation of the material topic and its
boundary
web - SP, Our people web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components web - SP, Our people
103-3 Evaluation of the management approach web - SP, Our people
web – SP, Social indicators
404-1 Average hours of training per year per
employee
web - SP, Our people
This information is managed internally through Total's annual Worldwide Human Resources Survey. The number of training
days in 2017 was 281,492 (excluding on-the-job training), which represents an average number of 3 days per employee. 76,8% of all
Group employees received training in 2017. The breakdown was 39% for managers and 61% for non-managers (i.e. 4.0 days for managers
and 2.6 days for non-managers), and 74% for men and 26% for women (i.e. 3.3 days for men and 2.5 days for women).
Total continues to strongly develop the use of remote training (including e-learning): 28,350 e-learners were referenced in 2017, representing more than 292,395 training hours (i.e.
38,473 days) worldwide. Remote training represented 14% of the total training days in 2017.
web - SP, Social indicators
Total – GRI Standards content index July 2018 24 /35
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Disclosure Sources Related SDGs
404-2 Programs for upgrading employee skills
and transition assistance programs
web - SP, Our people
The strength of the Total Group lies in the diversity and talents of more than its 92,000 employees around the world.
The energy world is changing and requires skills adaptation. Accompanying our employees in this adaptation process is a
guarantee of responsibility.
500 business skills have been identified within the Group in the industrial, commercial and support fields.
More than 1,700 courses are available for all Group employees who request them with the agreement of their management.
Total supports the development of existing activities and creates new ones in order to achieve the Group's ambitions over the next 20 years. Our goal is to increase key skills continuously in all business areas to
maintain a high level of operating performance.
404-3 Percentage of employees receiving
regular performance and career development reviews
The percentage of employees receiving regular performance and career development reviews reached 89,04% in 2017.
MATERIAL TOPIC: DIVERSITY AND EQUAL OPPORTUNITY
103-1 Explanation of the material topic and its
boundary
Total’s Code of Conduct, p. 10 web - SP, Our people
web – SP, Materiality analysis web – SP, Reporting scopes and method
HR - p. 22-24 RD 2017 p. 11 - section 1.3.2 Employees committed to better energy
103-2 The management approach and its
components
web - SP, Our people web - SP, Global Agreement with IndustriAll Global Union
Total signed in May 2010 an Agreement on Gender Professional
Equality in France, which made it possible to adjust pay differences; it concerned 2,300 women (the average salary difference was 2.3%). Pay adjustments for women were performed in October 2010 and in April
2011, and the situation has then been re-assessed since and presented
Total – GRI Standards content index July 2018 25 /35
GRI standard
Disclosure Sources Related SDGs
to personnel representatives during a dedicated meeting on Gender Professional Equality.
The Group’s diversity targets for 2020 are 25% of women senior
executives, 40% non-French nationals executives and more than 20% of women in management committees (head office and subsidiaries).
103-3 Evaluation of the management approach
HR p. 22-24 RD 2017 p. 100-101 – 3.5.5
web - SP, Our people
The outcome of this re-assessment was positive because further wage differences were not found. A Gender Professional Equality Committee
has been created to manage the follow-up of the implementation of this agreement.
As of end 2017, 21% of women senior executives, 29% of non-French
nationals executives, 21% of women in Management Committees (head office and subsidiaries).
405-1 Diversity of governance bodies and
employees
RD 2017 p. 5 - section 1.1.1.3 A Board of directors that is fully committed and able to determine the Company's strategic
orientations web - SP, Our people
web - SP, Social indicators
405-2 Ratio of basic salary and remuneration of
women to men
Information unavailable.
The indicators we publish do not provide this level of detail. We do not aggregate the ration of basic salary of men to women for all staff at Group level, as this is not relevant for a company operating in 130
countries worldwide, which have different local labor legislation and remuneration levels.
MATERIAL TOPIC: NON DISCRIMINATION
103-1 Explanation of the material topic and its
boundary
Total’s Code of Conduct, p. 10 web - SP, Our people
web – SP, Materiality analysis web – SP, Reporting scopes and method
Total – GRI Standards content index July 2018 26 /35
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Disclosure Sources Related SDGs
103-2 The management approach and its
components
web - SP, Our people web - SP, Global Agreement with IndustriAll Global Union
Through the yearly Worldwide Human Resources Survey, there is a
tracking system in place at the local level, of all breaches to our Code of Conduct.
103-3 Evaluation of the management approach
Total's Code of Conduct – The Group Ethics Committee HR p. 22-24
RD 2017 p. 100-101 - section 3.5.5 Assessment procedures web - SP, Our people
web - SP, Social indicators
Through the yearly Worldwide Human Resources Survey, there is a tracking system in place at the local level, of all breaches to our Code
of Conduct.
406-1 Incidents of discrimination and corrective
actions taken
Total's Code of Conduct – The Group Ethics Committee
In 2017, 99 alleged breaches to the Group’s integrity rules were reported to Total’s corporate level, both through the Worldwide
Human Resources Survey and our Ethics Committee.
MATERIAL TOPIC: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
103-1 Explanation of the material topic and its
boundary
Total’s Code of Conduct web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components
Total’s Code of Conduct RD 2017 p. 11-12, 1.3.2.2 – Employees commitment is essential to the
success of the Company project web - SP, Our people
web - SP, Fundamental Principles of Purchasing
103-3 Evaluation of the management approach Total’s Code of Conduct
web - SP, Our people web - SP, Social indicators
Total – GRI Standards content index July 2018 27 /35
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Disclosure Sources Related SDGs
407-1 Operations and suppliers in which the
right to freedom of association and collective bargaining may be at risk
Total’s Code of Conduct RD 2017, p. 100 – 3.5.5.2 Supplier qualification and auditing
HR p. 20-26
In addition to the ethical assessments performed by GoodGorporation in the Total subsidiaries since 2002,
assessments with the Danish Institute's HRCA (Human Rights Compliance Assessment) tool have been conducted since 2010.
Total follows the industry's IPIECA/API/IOGP sustainability
reporting guidance, which does not provide this kind of indicator (see SE8, SE9 and SE10). Rather than to report on incident indicators, our approach is to implement preventive action plans in order to avoid such incidents and to foster capacity building of our suppliers and
other stakeholders.
MATERIAL TOPIC: CHILD LABOR
103-1 Explanation of the material topic and its
boundary
Total’s Code of Conduct web – SP, Materiality analysis
web – SP, Reporting scopes and method web - SP, Human Rights
103-2 The management approach and its
components
Total’s Code of Conduct web – SP, Supply Chain Management
web - SP, Human Rights web – SP, Human rights guide
HR p. 16-33 web – SP, Fundamental Principles of Purchasing
103-3 Evaluation of the management approach
Total’s Code of Conduct web – SP, Human rights guide
web - SP, Human Rights HR p. 16-33
Total – GRI Standards content index July 2018 28 /35
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Disclosure Sources Related SDGs
408-1 Operations and suppliers at significant
risk for incidents of child labor
Total’s Code of Conduct web - SP, Human Rights
HR p. 20-26 RD 2017, p. 100 – 3.5.5.2 Supplier qualification and auditing
In addition to the ethical assessments performed by
GoodGorporation in the Total subsidiaries since 2002, assessments with the Danish Institute's HRCA (Human Rights
Compliance Assessment) tool have been conducted since 2010. Total follows the industry's IPIECA/API/IOGP sustainability
reporting guidance, which does not provide this kind of indicator (see SE8, SE9 and SE10). Rather than to report on incident
indicators, our approach is to implement preventive action plans in order to avoid such incidents and to foster capacity building of
our suppliers and other stakeholders.
The indicators we publish do not provide this level of detail. Total operates in 130 countries worldwide; supply chains are managed
locally by the subsidiaries and such indicators are not aggregated at corporate level.
MATERIAL TOPIC: FORCED OR COMPULSORY LABOR
103-1 Explanation of the material topic and its
boundary
Total’s Code of Conduct web – SP, Materiality analysis
web – SP, Reporting scopes and method web - SP, Human Rights
103-2 The management approach and its
components
Total’s Code of Conduct web – SP, Supply Chain Management
web - SP, Human Rights web – SP, Human rights guide
HR p. 16 web – SP, Fundamental Principles of Purchasing
Total – GRI Standards content index July 2018 29 /35
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Disclosure Sources Related SDGs
103-3 Evaluation of the management approach
Total’s Code of Conduct web – SP, Human rights guide
web - SP, Human Rights HR p. 16
409-1 Operations and suppliers at significant
risk for incidents of forced or compulsory labor
Total’s Code of Conduct web - SP, Human Rights
HR p. 20-26 RD 2017, p. 100 – 3.5.5.2 Supplier qualification and auditing
In addition to the ethical assessments performed by
GoodGorporation in the Total subsidiaries since 2002, assessments with the Danish Institute's HRCA (Human Rights
Compliance Assessment) tool have been conducted since 2010. Total follows the industry's IPIECA/API/IOGP sustainability
reporting guidance, which does not provide this kind of indicator (see SE8, SE9 and SE10). Rather than to report on incident
indicators, our approach is to implement preventive action plans in order to avoid such incidents and to foster capacity building of
our suppliers and other stakeholders.
The indicators we publish do not provide this level of detail. Total operates in 130 countries worldwide; supply chains are managed
locally by the subsidiaries and such indicators are not aggregated at corporate level.
MATERIAL TOPIC: SECURITY PRACTICES
103-1 Explanation of the material topic and its
boundary
Total’s Code of Conduct web – SP, Materiality analysis
web – SP, Reporting scopes and method web - SP, Human Rights
103-2 The management approach and its
components
Total’s Code of Conduct web – SP, Human rights guide
web - SP, Human Rights HR p. 33-35
Total – GRI Standards content index July 2018 30 /35
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Disclosure Sources Related SDGs
103-3 Evaluation of the management approach web – SP, Human rights guide
web - SP, Human Rights HR p. 33-35
410-1 Security personnel trained in human
rights policies or procedures web – SP, Total’s VPSHR report
MATERIAL TOPIC: RIGHTS OF INDIGENOUS PEOPLE
103-1 Explanation of the material topic and its
boundary
web - SP, Total policy regarding indigenous peoples web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components
web - SP, Total policy regarding indigenous peoples web – SP, Human rights guide
HR p. 30
103-3 Evaluation of the management approach web - SP, Total policy regarding indigenous peoples
web – SP, Human rights guide HR p. 30
411-1 Incidents of violations involving rights of
indigenous people
HR p. 30
We do not publish a quantitative indicator
MATERIAL TOPIC: HUMAN RIGHTS ASSESSMENT
103-1 Explanation of the material topic and its
boundary
Total’s Code of Conduct RD 2017, p. 97 – 3.5.2, Severe impact risk mapping
web - SP, Value creation for society web – SP, Human rights
web – SP, Materiality analysis web – SP, Reporting scopes and method
103-2 The management approach and its
components
Total’s Code of Conduct web - SP, Value creation for society
RD 2017, p. 100-101, 3.5.5 Assessment procedures web – Human rights
HR p. 14 HR p. 16
Total – GRI Standards content index July 2018 31 /35
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Disclosure Sources Related SDGs
103-3 Evaluation of the management approach
Total’s Code of Conduct web - SP, Value creation for society
RD 2017, p. 100-101, 3.5.5 Assessment procedures web – Human rights
HR p. 16
412-1 Operations that have been subject to
human rights reviews or impact assessments
Ethics assessments have been carried out by GoodCorporation since 2002, the process has been ongoing since then, a more recently
published list can be found in our Human Rights Briefing Paper 2018 p. 14.
HR p. 14
web – SP, Human rights
Compliance assessments: As of now, 5 joint assessments have been carried out (Myanmar, Bolivia, Uganda, Nigeria, Papua New Guinea).
Societal Assessments: CDA carried out assessments for Total in
Myanmar, Nigeria, Bolivia, Uganda and Argentina.
412-2 Employee training on human rights
policies or procedures
web – Human rights RD 2017, p. 101 – 3.5.6 Awareness and training actions
Specific figures on human rights training are not provided.
412-3
Significant investment agreements and contracts that include human rights
clauses or that underwent human rights screening
In all our significant investment agreements and contracts (i.e. - joint ventures contract), we apply our Code of Conduct. In other situations,
we will make ongoing efforts so that the partner who controls the joint venture applies principles that are equivalent to our Code of Conduct.
MATERIAL TOPIC: LOCAL COMMUNITIES
103-1 Explanation of the material topic and its
boundary
web – SP, Materiality analysis web – SP, Reporting scopes and method
web - SP, Value creation for society
Total – GRI Standards content index July 2018 32 /35
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Disclosure Sources Related SDGs
103-2 The management approach and its
components
HR - p. 27-33 web - SP, Total policy regarding indigenous peoples
web - SP, Value creation for society
103-3 Evaluation of the management approach HR - p. 27-33
web - SP, Value creation for society
413-1
Operations with local community engagement,
impact assessments, and development programs
HR - p. 27-33 web - SP, Value creation for society
web - SP, total policy regarding indigenous peoples
We do not publish a quantitative indicator. Total conducts evaluations of societal impacts on nearby local
communities with CDA, for example by surveying the populations in question. CDA’s reports are published online on their website.
Societal Assessments have been conducted through CDA's case studies
for Total in Myanmar, Nigeria, Bolivia, Uganda and Argentina.
413-2 Operations with significant potential or
actual negative impacts on local communities
web - SP, Value creation for society
We do not publish a quantitative indicator MATERIAL TOPIC: SUPPLIER SOCIAL ASSESSMENT
103-1 Explanation of the material topic and its
boundary
Total's Code of Conduct web – SP, Supply Chain Management
web – SP, Materiality analysis web – SP, Reporting scopes and method
103-2 The management approach and its
components
Total's Code of Conduct web – SP, Supply Chain Management
web - SP, Fundamental Principles of Purchasing
103-2
Number of grievances related to social, human rights and impacts on society,
addressed and resolved through formal grievance mechanisms
web - SP, Value creation for society HR p. 30
Grievances are handled at subsidiary level in order to manage them
quickly and efficiently. We have started to track grievances internally, but we do not
publish a quantitative indicator at corporate level for now.
Total – GRI Standards content index July 2018 33 /35
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Disclosure Sources Related SDGs
103-3 Evaluation of the management approach web – SP, Supply Chain Management
414-2 Negative social impacts in the supply
chain and actions taken
Information unavailable.
The indicators we publish do not provide this level of detail. Total operates in 130 countries worldwide; supply chains are managed
locally by the subsidiaries and such indicators are not aggregated at corporate level. Total’s Fundamental Purchasing Principles are to be
respected by all suppliers and they include compliance with international labor standards and conventions.
MATERIAL TOPIC: PUBLIC POLICY
103-1 Explanation of the material topic and its
boundary
web – SP, Business ethics web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components
Total's lobbying ethics charter Total's Code of Conduct Total's Integrity Guide
103-3 Evaluation of the management approach Total's lobbying ethics charter
Total's Code of Conduct Total's Integrity Guide
415-1 Political contributions Not applicable
Total does not make any political contributions.
MATERIAL TOPIC: CUSTOMER HEALTH AND SAFETY
103-1 Explanation of the material topic and its
boundary
web – SP, Health & Safety web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components web – SP, Health & Safety
103-3 Evaluation of the management approach web – SP, Health & Safety
Total – GRI Standards content index July 2018 34 /35
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Disclosure Sources Related SDGs
416-1 Assessment of the health and safety
impacts of product and service categories
web – SP, Health & Safety web – SP, Environment
web – SP, Climate
In addition to compliance to laws and regulations, Total also participates in a number of voluntary life-cycle analysis programs in
order to improve the health and safety impacts of our products. This is carried out through professional associations, e.g. CONCAWE, FuelsEurope, OGCI, Plastics Europe and R&D partnerships e.g. Polytechnique Montreal/CIRAIG, SCORE LCA, Imperial College.
MATERIAL TOPIC: MARKETING AND LABELING
103-1 Explanation of the material topic and its
boundary
web – Total, Environment, Creating Eco-solutions web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components web – Total, Environment, Creating Eco-solutions
web – SP, Health & Safety
103-3 Evaluation of the management approach web – Total, Environment, Creating Eco-solutions
web – SP, Health & Safety
417-1 Requirements for product and service
information and labeling web – SP, Health & Safety
MATERIAL TOPIC: SOCIOECONOMIC COMPLIANCE
103-1 Explanation of the material topic and its
boundary
RD 2017, p. 92-93, 3.3.3 - Risk assessment and management/ Systems in place
web – SP, Business ethics web – SP, Materiality analysis
web – SP, Reporting scopes and method
103-2 The management approach and its
components
RD 2017, p. 92-93, 3.3.3 - Risk assessment and management/ Systems in place
web – SP, Business ethics
103-3 Evaluation of the management approach RD 2017, p. 92-93, 3.3.3 - Risk assessment and management/ Systems
in place web – SP, Business ethics
Total – GRI Standards content index July 2018 35 /35
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Disclosure Sources Related SDGs
419-1 Non-compliance with laws and
regulations in the social and economic area
RD 2017 p. 86-87 – 3.2 Legal and arbitration proceedings
