Toss The Anchors AwayMary Ellen Daley, CHAM, MHAAccess Manager, Orlando Health

Ruthy Felipa-Daley, CHAMAccess Manager, Orlando Health

Team Members Navigate Orlando Health Process Improvement

Process improvements are the techniques used in improving the operations of a company or an organization

Seeking to learn the causes of a negative result and setting a process in place to correct the problem

Why Team Member Involvement?

Team members know the job best

Improve efficiency and quality of care

Build confidence and initiate communication

Process Improvement

A process improvement plan includes steps and decisions that are needed to accomplish a goal.

Establish the overall objective; reason for improvement Identify the root cause of the failure Create a solution/plan Rapid cycle test; request feedback Implementation of PI

Process Improvement Steps- How it works! A department PI committee is established, consisting of

team members and a facilitator.

Team Members submit suggestions

Committee Members review all suggestions

Determination made for Dept. implementation or referral to Corp.

Notification to Team Members

Team members are notified regarding their process improvement suggestion

Suggestion has been forwarded to the Corporate PI Committee for review

Corporate PI

Department newsletter published reviewing all submissions received

Corporate PI spreadsheet for review

Corporate PI

Access Manager facilitates Corporate PI Committee

All Dept. Facilitators meet monthly to review submissions

Corporate implementation impacts systems and forms

Notification to Team Members

Pending

Implemented

Not Implemented

Recognition

Newsletter: Monthly Publication

Education

Mentor

Monthly Staff Meetings

Site Educators

Department Websites

Questions?