CORPOR ATE PROFILE

Acting with the Spirit of

Customer Value-creation First

TOP MESSAGE

1

“Monozukuri”: creating our

products with pride and passion.

Keeping our customers in mind

all the time and everywhere.

Our Five Commitments:

Corporate Philosophy of

the Toshiba Tec Group

The Toshiba Tec Group aims to be a company that can

continually provide the best solutions to customers, which

include the retail, food and beverage industries, as well as

logistics, manufacturing industries and off ices. We conduct

business operations in over 100 countries and regions.

The Group creates and delivers what customers truly need

by always taking their perspective as we seek to contribute to

society through products and services that satisfy customers.

We consistently aim to be of benefit to our customers

and to create new value. Our mission is to please customers

through the creation of products and services that exceed

their expectations.

Rather than continue on as an extension of the past, we are

actively striving to anticipate ever-changing market needs by

looking at ways to enhance our creativity and adaptability,

thereby enabling a swift response to these changes. By

providing solutions that are one step ahead to all of our

customers, we endeavor to contribute to the realization of a

better society.

We aim to provide timely products and

services with reliable quality and func-

tions as well as high user-friendliness,

creating value with our customer in mind

through our superior proprietary

technology and in collaboration with

the world’s best partners.

1

We want to foster an open and

healthy corporate culture in which a

strong professional team may tirelessly

seek new challenges, by respecting the

individuality of each employee, striving

to promote each one’s abilities, and

implementing a fair and appropriate

system of evaluation

and rewards.

2

We seek to contribute toward

the development of a global society

as a good corporate citizen,

law-abiding and ethical, by fulfilling

our responsibilities toward each country

and community in which

we operate and respecting

local culture and history.

3

We put concern for the

environment as a priority in all

our business activities

so as to protect people’s safety

and health as well as

the world’s natural resources.

4

We endeavor to maximize our

corporate value, and on the basis of

sound and transparent management, we

strive to achieve appropriate profits and

reserves, constantly seek to implement

management innovation and energet-

ically invest in research and develop-

ment, among others, in order to

meet the expectations of our

shareholders.

5

“Monozukuri” is the ongoing process of creating

new value realized in quality products and

services that exceed customer expectations by

applying superior proprietary technology and

knowledge nurtured over long years.

President and Chief Executive Off icer

Toshiba Tec Corporation

Takayuki Ikeda

2

3

Restaurant

Specialty Store

Kitchen Display

POS Terminal

Kiosk

Digital Signage

Kitchen Printer

Special Media

(Clear Plastic Folder)

Self-checkout

Inkjet Printing Technology (Decorative Tiles)

Special Media

(Magnetized Paper)

Back-end

Label Printer

POS Terminal

Self-checkout

Kiosk

Special Media (Waterproof Label)

Special Media (Waterproof Paper)

4

Education

Off ice

Retail

Back Off iceLogistics

Mobile Terminal

POP Printing

Application

Store Management

SystemSpecial Media (Waterproof Paper)

Portable Printer

Label Printer/RFID Label Printer

Document Management System/

Mobile Print & Scan

Hybrid MFP/

Paper Reusing System

MFP

Waste Management

ESL (Electric Shelf Label)/Signage

Digital Signage

Mobile Shopping

Mobile POS

Hybrid MFP/

Paper Reusing System

MDS/MPS

Document

Management System/

Mobile Print & Scan

Inkjet Printing Technology (Advertisement Signboards)

Toshiba Tec’s Solutionsin Various Areas

Each business has a unique approach to delight customers,

and doing that successfully is an art. Every day, all over the

world, Toshiba Tec empowers retailers by partnering with

them to achieve enjoyable commerce with solutions that

inspire the future of customers.

“Empowering the Art of Retail”

In store, at home or online, shoppers expect a

concierge-like service that provides a dynamic

seamless journey with useful and timely

information such as product specifications or

inventory to satisfy their needs. One of the

major factors in purchase behavior in recent

years is digital touchpoints – particularly mobile –

and its influence continues to grow.

Retailers who invest in flexible and innovative

technology to know, educate and influence their

customer can enable personalized and hassle-free

experiences, such as order online, pick-up in store

and pay in-aisle or at a kiosk, ensure a greater

appreciation for the store’s brand.

Improving the Experience

Today’s shoppers are demanding more consistent

and unified shopping experiences. Real-time

insight into customer demand and allowing for the

personalization of the shopping journey, powered by

world-class analytics, lets stores build stronger

relationships and generate customer loyalty. Enhancing

customer engagement enables the store brand to

become indispensable, leading to increased sales.

Keep Them Coming Back

5

Toshiba has solutions to keep you and your

shoppers happy. Our experts will help you speed

checkout, optimize floor space and improve cash

management and data security through front-end

optimization utilizing traditional self-checkout or

fully automated checkout. Concurrently Toshiba’s

experts bring the proven payment solutions you

and your shoppers need. Count on us for complete

end-to-end solutions because every second counts

for retailers and shoppers.

Self & Assisted Checkout Solutions with So Many Ways to Pay

Global Services

At Toshiba, every retail engagement is about

making brilliant commerce real through services

to enable new revenue streams for the retailer,

equip retailers with the tools and technologies

to optimize security and productivity, and

quickly and reliably resolve any issues arising

from day-to-day operations.

We accelerate value with holistic solutions

and comprehensive service capabilities.

Retailers can rely on Toshiba’s extensive

experience to ensure their in-store equipment

is optimized for today’s fast-paced shopping

environment.

Extending the Value of Your Investment

TOGETHER COMMERCE is Toshiba’s vision for retail

consumer engagement. It captures both the changing

face of global retail and the way Toshiba is helping

retailers adapt their strategies, their stores and their

technology to support a seamless, more customer

centric shopping experience.

Customers can and will engage with retailers across

multiple channels – and they expect a seamless and

natural experience whether they’re online, on their

Smartphone or in the store.

TOGETHER COMMERCE is all about delivering this

seamless participatory experience. It’s about a shift

from “selling” to “buying.” It’s about providing a platform

where in-store interactions are as natural and fluid as

consumers expect online.

It’s about the retailer and customer working together,

learning together and benefiting together.

A NEW VISION FOR MODERN RETAIL

TOGETHER COMMERCE – Powering the Changing Face of Retail

6

Clo

ud

Mo

bile

Arch

iving

Workflow

Sustainability

gW

orkflow

Toshiba Tec is the world’s most trusted provider of industry-targeted solutions that help increase the value of ideas and information.Toshiba Tec helps businesses and organizations to enhance their operational

and financial performance and to improve their eco-eff iciency by

transforming the way they capture, manage, display and share information.

Operating across multiple industries, Toshiba Tec delivers solutions and

services founded on the knowledge and experience of a global team of

experts and a comprehensive portfolio of reliable, innovative technology.

TOGETHER INFORMATION is Toshiba’s vision for how

people and organizations create, record, share,

manage and display ideas and data.

It is based on our belief that the most successful

organizations are those that communicate information

in the most eff ective way.

We make that possible through an integrated

portfolio of industry-specific solutions, all of

which reflect Toshiba’s commitment to

the future of the planet.

WHAT IS TOGETHER INFORMATION?

As the Managed Print Experts, we’ve combined our people

and our technology to help our customers cut costs, secure

their documents and work more eff iciently. You have access

to our team of dedicated professionals with over a decade of

experience.

Our experts evaluate current company processes and your

print fleet, and depending upon individual needs, Toshiba Tec

provides you with the solutions, services and support needed

to optimize resources for maximum productivity. We can help

you print smarter, work more securely, and improve workflow

while saving costs, as well as environmental impacts.

Since Toshiba Tec has integrated its Barcode Label Printing

Systems (BCSs) and printing environmental footprint into

the Managed Print/Document Services program, we can

off er a unique and holistic approach with sustainable future

solutions.

The Managed Print Experts Streamline Operations & Maximize Productivity

Solutions

Ma

na

ge

me

nt

Su

pp

lies

Eco-

Innovations

off

ice

Se

cu

rity

En

d-

ConsultingAnalysis

Toshiba Managed Print/

Document Services MODEL

S er vice

7

Cost RecoveryM

anagem

ent

veryM

anagem

Permanent documents are printed in black, so that they can be archived.

The erased sheets can be reused.

Temporary documents are printed with erasable blue toner.

The blue toner can be erased either by the Hybrid MFP or via the optional paper reusing device.

Accurate Performance & Compelling Value

Toshiba’s multi-function

peripherals (MFPs) have been

planned and developed with

“Together Information” in

mind – our commitment to

collaborate with clients to provide

tailored, cost-effective solutions

while helping them to meet their green

objectives. Understanding that every industry

has unique needs, we integrated state-of-the-art and

customizable technology into the MFP line to make it possible to easily

integrate solution application into users’ workflow process.

Toshiba’s paper reusing system allows users to reuse paper over and over

again thanks to an erasable print function. Users can print in standard

monochrome output for documents that need to be saved such as materials

for external use and in erasable blue toner for internal materials such as faxes

on a single machine. The e-STUDIO3508LP/4508LP/5008LP multifunction

system equipped with this feature does more than revolutionize workflows; it

also minimizes paper consumption, paper purchasing costs and

environmental load. The optional paper reusing device can also digitize

documents for electronic archiving before erasing the toner, eliminating the

need to store in paper format and realizing the ideal cycle for digital data.

The World’s First Monochrome MFP with Erasable Print Function

MFP series

Innovative Barcode and RFID information

processing systems and sensing technologies

contribute to a more eff icient overall supply chain

and better customer service. We’ve combined our

Auto-ID knowledge, our extensive R&D and critical

“voice of customer” feedback with the exceptional

qualities of our market-leading industrial printer

range to design and manufacture a thermal

printer series with enhanced performance,

serviceability and truly green credentials.

Achieving the “Completely Smart Work Style”

8

Awards Toshiba Tec Received

Toshiba Tec is proud to have received the “BLI Pick Award” for outstanding performance

Multifunction Peripheral (MFP) e-STUDIO4518A and the “Better Buys Innovative Product

Award” for high quality and innovated MFP e-STUDIO5015AC.

Toshiba America Business Solutions, Inc. won the

“BLI PaceSetter Award” for Logistics, which recognized the

companies that off er the most impressive portfolios for

customers in the logistics market.

Printing Solutions

Toshiba’s mission is to provide fully managed

content and communication solutions that delive

the right message to the right place, at the right t

and the best price. In addition to a wide array of p

solutions, Toshiba provides Digital Signage Servic

that include indoor and outdoor digital displays, video walls,

interactive touch panels, quick service restaurant (QSR) menu boards

and custom-designed interactive customer experiences – all supported by

powerful end-to-end technology platforms for managing content and best-in-breed equipment.

Digital Signage Services

er

ime

printing

ces

Previously, individual service representatives

dealt with maintenance service for each product

such as POS or MFP.

We have now established a framework

that integrates the retail and printing

service domains in which the same service

representative can handle maintenance service

for both service domains.

Going forward, we will look to drive further

integration of maintenance and service

organizations and expand the service we

provide from hardware maintenance to

IT-related services and consulting.

By doing so, we aim to improve operational

eff iciency and customer satisfaction.

New Cross-domain One-stop Service Structure

Printing SolutionsRetail Solutions

Commonalize

Hardware

Soft ware

Consulting

Professional Services

Managed IT Services

Field Maintenance

Hardware

Soft ware

Consulting

Professional Services

Managed IT Services

Field Maintenance

*1 Professional Services : Enhance and Integrate

Application, Customized Application

*2 Managed IT Services : Managed Print Services,

Total IT Implementation Services,

Remote Monitoring/Management Services

*1

*2

Further promotion ofcommonalization

9

Examples of Applications in Industrial Fields

Logistics materials CardboardsGraphics Signboards Packaging materials Labels/packages

There are high expectations for use of Toshiba Tec’s inkjet printhead

technology in many industrial fields, from outdoor signs to product labels

and packaging, as well as cardboards, an area of growing demand in line with

advancements in logistics.

Meeting Diverse Printing Needs across the SpectrumInkjet technology extends beyond use in the traditional fields of documents

and graphics to enable high-quality printing on materials of diff erent

quality and shape.

Toshiba Tec’s inkjet solutions meet printing demands in a wide range of

fields and help create new value for customers with inherent quality and

reliability.

Inkjet printheads, a key device for inkjet printers, enable

printing on objects without direct contact with them.

The inkjet printheads developed, manufactured and sold

by Toshiba Tec play an indispensable role in the rapidly

evolving printing technology on account of exceptional

image quality and reliability.

The latest CF3R printhead realizes advanced stability in

ink jetting and low environmental burden. A single head

can print one color at a resolution of 600 nozzles per inch

(npi) as well as two colors at a resolution of 300npi, which

helps reduce the footprint of the printer.

Realizing the Industry’s Only 300npi/row Resolution in a Re-circulating Type Inkjet Printhead in Which Ink is Re-circulated near the Nozzles

CF3R

Inkjet heads

Inkjet Solutions

Toshiba Tec’s sales managers communicate directly with customers

to verify their needs and then devise proposals to resolve any issues.

We provide inkjet heads as well as peripheral equipment such as ink

re-circulation devices as part of our inkjet solutions for customers

looking to launch or expand their business. We also off er support on

a technical front and business assistance as one with the customer.

CF3R

Ink re-circulation

device and inkjet

printhead

10

Display Unit Customized Mother Board

PC Power Supply

LCD Controller Module

Hinge

Enclosure

Thermal Simulation/Management

Touch Screen

ODM stands for Original Design Manufacturer, providing customers with all-round services in research and devel-

opment, products-oriented design and manufacturing. We design, build and service world-class turnkey ODM

solutions for best-in-class small and medium-sized enterprises.

We deliver state-of-the-art ODM products to key players in various industries. With given expected functions

and performance of products or even conception, we bring the conception into reality.

We develop several kinds of printer modules

with our core technology.

Printing Technology

We develop terminals for industries utilizing our

know-how as a global leading supplier of retail products.

Terminal Technology

Serial Impact 1.5 Station POS Mobile PrinterPrint Head

Flipper Page-Turn Cheque Validation

Industrial Barcode

Driver & USB/Parallel/RS232/RS485/Bluetooth I/F Interfaces

Printer Driver

I/F Interface

Rotary Knife Guillotine Knife Swing Knife

Cutter

Paper Handling

Portable Barcode Passbook Printer Power SupplyRFID Module 2-sided Printing

Design & DevelopmentWe have a wide range of

experience with all kinds of ODM

products such as printer devices,

POS terminals and Self-service

Kiosks.

QualificationThe company’s stance

and policies in relation to

quality are endorsed by our

management. Measurable and

realistic objectives are set with

improvement in mind to provide

a framework for reviewing and

implementing an eff ective QMS

(Quality Management System).

Best-in-class product design,

qualification process and

manufacturing control to

bring quality products to

the market by integrating

Toshiba and tier one

customer best practices

11

Self-service Kiosks

Kiosk Printer

Touch Terminal

Mother Board

CPU Unit

EFT POS

Receipt Printer

Display Unit

Payment Devices

Barcode Printer

We provide world-class services to tier one

customers in each field. Such service off erings

extend not only to market centric designs and

product qualification regulatory approvals, but

also new product introduction activities to ensure

smooth manufacturing operations and service

support.

Technical Services

• Detail design, drawings, PCB schematic

and layout design

• Proof of concept and prototype making

• Design form manufacturing for parts and assembly

• Qualification service of development products

• Global agencies application consultation,

application and upgrade

Safety Standards Coupled with an in-house UL*

certified testing laboratory,

we have full capability to

obtain international product

certification and agency

approvals by providing complete

and thorough documentation.

Manufacturing We are committed to providing

reliable quality products

that meet market usage and

requirements.

Supply Chain & LogisticsWe support customers to

deliver products to meet

market needs eff iciently.

* UL, Underwriters Laboratories is a safety consulting

and certification company in the United States.

12

Japan

1 Toshiba Tec Solution Services Corporation

2 Tec Information Systems Corporation

3 TD Payment Corporation

4 TER Corporation

5 Toshiba Global Commerce Solutions Holdings Corporation

6 Toshiba Tec Document Processing Systems Co., Ltd.

7 Tec Precision Co., Ltd.

8 T.T. Business Service, Co., Ltd.

9 Toshiba Tec Shizuoka Business Center (Mishima)

10 Toshiba Tec Shizuoka Business Center (Ohito)

Americas

11 Toshiba America Business Solutions, Inc.

12 Toshiba America Business Solutions, Inc. (Plant)

13 Toshiba Global Commerce Solutions, Inc.

14 Toshiba Global Commerce Solutions (Canada) Ltd.

15 Toshiba Global Commerce Solutions Mexico, S. de R.L. de C.V.

16 Toshiba Global Commerce Solutions (Colombia), S.A.S.

17 Toshiba Global Commerce Solutions for Retail (Brazil), Ltd.

18 Toshiba Global Commerce Solutions Chile SpA

19 Toshiba Tec Canada Business Solutions Inc.

Europe

20 Toshiba Tec U.K. Imaging Systems Limited

21 Toshiba Tec Germany Imaging Systems GmbH

22 Toshiba Tec France Imaging Systems S. A.

23 Toshiba Tec Nordic AB

24 Toshiba Tec Europe Retail Information Systems S. A.

25 Toshiba Tec Europe Imaging Systems S. A.

26 Toshiba Tec Italia Imaging Systems S. P. A.

27 Toshiba Tec Switzerland AG

28 Toshiba Tec Poland S.A.

29 Toshiba Global Commerce Solutions (U.K.) Limited

The Toshiba Tec Group covers the entire world.

15

16

18

17

56

14 1912 Toshiba America Business

Solutions, Inc. (Plant)

25 Toshiba Tec Europe Imaging Systems S. A.

37

33

24

35

39

23 36

20

27

30

22 31

32

26

29

3421

11

13 Toshiba Global Commerce Solutions, Inc.

13

Through our global service locations, Toshiba Tec off ers a wide

range of products and solutions that can meet the diff erent needs

of our customers in various parts of the world, thus contributing to

the maximization of our customers’ profits.

We off er a one-stop solution to support your global business

development by establishing the best possible system to assist you

in each phase, including planning, introduction and maintenance.

(as of September 2019)

50

57 51

45

53

49

52

54

43

42 40 Toshiba Tec Singapore Pte Ltd

41 Toshiba Tec Malaysia Manufacturing Sdn. Bhd.

44 Toshiba Tec Information Systems (Shenzhen) Co., Ltd.

46 P.T. Tec Indonesia

9 Toshiba Tec Shizuoka

Business Center (Mishima)

10 Toshiba Tec Shizuoka Business Center (Ohito)

2 4

6

1 3 5 8

47 48

28 38

55

10

97

30 Toshiba Global Commerce Solutions (Spain), S.L.

31 Toshiba Global Commerce Solutions (France), SAS

32 Toshiba Global Commerce Solutions (Italy) S.r.l.

33 Toshiba Global Commerce Solutions (Netherlands) B.V.

34 Toshiba Global Commerce Solutions (Germany), GmbH

35 Toshiba Global Commerce Solutions (Austria), GmbH

36 Toshiba Global Commerce Solutions (Nordic), AB

37 Toshiba Global Commerce Solutions (Denmark) ApS

38 Toshiba Global Commerce Solutions (Poland), sp. zo.o.

39 POS Perakende Otomasyon Sistemleri Ticaret ve Sanayi A.S.

Asia/Oceania/Middle East/Africa

40 40 Toshiba Tec Singapore Pte Ltd

41 Toshiba Tec Malaysia Manufacturing Sdn. Bhd.

42 Toshiba Tec Malaysia Sdn. Bhd.

43 Toshiba Tec (H.K.) Logistics & Procurement Ltd.

44 Toshiba Tec Information Systems (Shenzhen) Co., Ltd.

45 Toshiba Tec Information Systems (Shenzhen) Co., Ltd.

China Business Headquarters

46 P.T. Tec Indonesia

47 Toshiba Tec (Thailand) Co., Ltd.

48 Toshiba Global Commerce Solutions (Thailand) Company Limited

49 Toshiba Global Commerce (Beijing) Co., Ltd.

50 Toshiba Global Commerce Solutions Korea, Ltd.

51 Toshiba Global Commerce Solutions (Taiwan), Co. Ltd.

52 Toshiba Global Commerce Solutions (Hong Kong), Co. Limited

53 Toshiba Global Commerce Solutions (Philippines), Inc.

54 Toshiba Global Commerce Solutions (Singapore), Pte. Ltd.

55 Toshiba Global Commerce Solutions (Australia) Pty. Ltd.

56 Toshiba Global Commerce Solutions (South Africa) Proprietary Limited

57 Toshiba Global Commerce Solutions Gulf FZ LLC

Manufacturing bases

40

14

Safety

verification

items

Ensuring Safe and Secure MonozukuriAt Toshiba Tec, we conduct various activities that enable us to

deliver products that are safe and provide a level of reassurance that

exceeds customer demands.

In the development of new products, we conduct safety-related

reviews using a system that is independent from cost, delivery and

other factors, and we confirm safety in all parts of the lifecycle from

the production stage through to disposal. In order to ensure that this

system is being operated correctly and consistently, we regularly

provide education on engineer ethics and quality in an eff ort to

increase safety awareness. Quality is monitored in cooperation

with service and sales divisions to ensure a swift response in case

an accident occurs in a product delivered to a customer. A special

escalation system involving top management has been established

to address any safety-related issues quickly and earnestly.

Our Dedication to Manufacturing and a History of Challenges

1973

The world’s first high-perfor-

mance electronic cash register

equipped with a microcom-

puter chip led the subsequent

technological innovation in

this field and played an im-

portant role in developing the

present-day POS market.

Developed an electronic cash register equipped with a microcomputer

1987

This horizontal reading system,

the first in the industry, eliminated

the work of turning products over

and pasting barcode labels on the

back of each product, becoming a

de facto standard for subsequent

models.

Developed a vertical barcode scanner

1999

The world’s first four

-beam laser scanning

optical system for color

printing, using a unique

free-formed surface plastic

lens.

Developed a four-color optical unit

2000

This fusing device, developed

for the first time in the world

using IH technology, was

installed in a monochrome

MFP, shortening the time for

recovery from sleep mode and

reducing power consumption.

Developed the world’s first IH fusing device

2013

2014Developed Smart Receipt, an electronic receipt service

Developed a paper reusing system (see page 8)

This world-first checkout

system discerns products

by directly reading the

pattern of fruit and other

agricultural produce.

2014Developed an object image recognition scanner

Confirm safety during disposalConfirm safety in equipment and maintenance procedures

Establish a safety design policy

Confirm technology standards and legislation related to safety

Research safety in similar products

Check documents

Check soft ware Confirm chemical substances Check product safety

Conduct safety confirmation test

Conduct production process management required for safety

Confirm cases of accidents

Analyze risks to danger Conduct component manage-ment required for safety

Confirm contract agreement details

Research and Development as a Key to GrowthThe Toshiba Tec Group has created an integrated global

development system that consists of two development hubs in

Japan and 11 overseas. In addition to the development of next-

generation technology for existing businesses, our focus is on

developing advanced technology for the creation of new businesses.

The Group currently has over 7,000 registered patents.

To provide attractive products and systems that customers can

use more comfortably and with more satisfaction, we promote User

Experience Design (UXD)* in which we proactively conduct operation

experiments using prototypes and test ideas generated from

purchasing behavior.

* A method of development based on design and planning centered on user experience.

Testing usability and accessibility with a prototypeTest standing upright

Test using a wheelchair

Assessment of usability

Field obser-vation

User experience (persona)

Research on users

Observations

Feelings

Experience

Image

essment of bility

der-r--onnnn

r erienceersona)

ObsO erv

FeF

EExpe

UXD CONCEPTIdea

generation

15

Toshiba Tec’s CSR and Environmental Management

Environmental Vision 2050

Toshiba Group practices environmental

management that promotes harmony with the

Earth, contributing to the creation of a richer

lifestyle for society.

The Toshiba Tec group is promoting environmental management based on world

trends, such as SDGs adopted at the United Nations, global issues based on the Paris

Agreement and ESG (environment, society and governance) standards.

Based on the recognition that it is our responsibility to maintain the health of the

global environment as an irreplaceable asset for future generations, we, Toshiba Tec

Group, contribute to the creation of new values and harmony with the Earth.

Toshiba Tec Environmental Vision and Management

We, Toshiba Tec Group as a “global enterprise,” are promoting activities based on

Toshiba Group’s Environmental Vision 2050 aimed at realizing a world where people can

lead aff luent lives in harmony with the Earth.

Based on Green Management (Continuous improvement of basic activities), Greening

of Products (Creation of products with the highest level of environmental performance),

Greening of Process (Environmentally conscious manufacturing) and Sustainability

(contributing to the realization of a sustainable society) as a concept, we will focus

on reducing the environmental impact in every product and business activity. By

doing so, we will contribute to the realization of a low-carbon and recycling-oriented

society that is in harmony with nature, and also to the achievement of the United

Nations Sustainable Development Goals (SDGs) that include climate change action and

sustainable consumption and production.

Toshiba Tec Practices Environmental Management

Initiatives for Biodiversity Conservation

Toshiba Tec undertakes

biodiversity conservation in

collaboration with stakeholders

in various regions. We actively

participate in local activities, engage in

greening projects at business sites and

set up biotopes in order to conserve

biodiversity.

Support for Children Who Lead the Next Generation

Toshiba Tec has been actively carrying out

educational support activities such as the

delivery of lectures, acceptance of work

experience programs, donations of books

and voluntary story-telling to kindergartens

and elementary schools. As for the lectures,

we provide activities that help children build

self-confidence and choose their career

orientation. At the same time, our employees

can learn and grow through their interaction

with young participants.

Sea turtle protection activities

Activities to protect and increase bupleurum root, an endangered species

Voluntary story-telling

Delivery of lectures

responsibility (CSR) at the core of our management

policies. We will contribute to the development of a

sustainable society by “giving top priority to life, safety

and compliance,” and “by helping to solve global social

issues through our business activities.” We recognize that

we are supported by numerous stakeholders throughout

the world that include customers, shareholders,

investors, suppliers, local communities and employees.

All Group employees will make eff orts to engage in CSR

activities based on the corporate philosophy contained

in “Our Five Commitments” and the “Toshiba Tec Group

Standards of Conduct.” Additionally, we will collaborate

with various stakeholders as we proactively undertake

initiatives that contribute to the attainment of the

Sustainable Development Goals (SDGs).

Practicing Our Corporate Philosophy “Our Five Commitments” to Contribute to the Realization of a Sustainable Society

Our Five Commitments

Fulfilling CSRtogether

with stakeholders

compliad ceand

Giving top priority to human life, safety

and compliance

Supporting the resolution of global social issues

through business

Con

trib

utin

gtotherealizationof asustainable

society

Practicing CSR activities based on our corporate philosophy

"Our Five Commitments" and Standards of Conduct

Value creation for customersReliable quality and performance,high user-friendliness, timely supply

Customers

Maximization of corporate valueSound and transparent management.

Ensuring appropriate profits and reserves

People’s health and safety. Protection/conservation

of global resources

Shareholders

Environmental protection consciousness

throughout all business activities

Environment

Respect for individualityFair and appropriate system of evaluation and rewards. Open and invigorating corporate culture

Employees

Preferential procurement from CSR-conscious suppliersBetter partnerships with suppliers. Promotion of CSR in collaboration with suppliers

Suppliers

Development of a global societyHigh ethics and law-abiding spirit

Respect for culture and history

Communities

Toshiba Tec promotes its social contribution and environmental activities throughout the world.

EXAMPLES OF ACTIVITIES

16

Company Name Toshiba Tec Corporation

Established February 21, 1950

Representative Takayuki Ikeda, President and Chief Executive Off icer

Head Off ice Gate City Ohsaki West Tower

1-11-1, Osaki, Shinagawa-ku, Tokyo 141-8562, Japan

Common Stock 39,970 million yen

Net Sales Consolidated: 476,824 million yen (FY2018)

Employees Consolidated: 19,980 (as of March 2019)

Corporate Overview

Organization

Results (Consolidated)

(as of April 2019)

Shares & Shareholders

Stock Exchange Listing Tokyo (1st Section)

Number of Shares Issued 57,629,140 shares

Number of Shareholders 9,175

(as of March 2019)

Net Sales(Millions of yen)

Operating Income(Millions of yen)

Net Sales & Operating Income (Consolidated)

Corporate Internal Control Group

Corporate Audit Group

Corporate Innovation Group

Corporate Legal Service Group

Corporate Strategic Product & Technology Planning Group

Corporate IT & Information Systems Group

Retail Solutions Business Group

Printing Solutions Business Group

Production, Procurement & SCM Center

Corporate Strategic Planning Group

Corporate Human Resources & Administration Group

Corporate Finance & Accounting Group

Corporate Quality & Environmental Group

Business Innovation Center

Overseas Retail Solutions Business Group

Inkjet Business Group

The Board of Directors

Audit & Supervisory Board

Audit & Supervisory Board Members

Audit & Supervisory Board Members Off ice

President and

CEO

FY2018FY2017FY20160

100,000

200,000

300,000

400,000

500,000

600,000

0

5,000

10,000

15,000

20,000

25,000

30,000513,289497,611 476,824

FY2016 FY2017 FY2018

Net Sales(Millions of yen) 497,611 513,289 476,824

Operating Income(Millions of yen) 14,649 24,546 17,989

Profit Attributable to Owners of Parent

(Millions of yen)7,758 17,512 11,211

Total Assets(Millions of yen) 269,393 282,630 275,055

Shareholders’ Equity Ratio

(%)24.3 29.2 33.0

Number of ConsolidatedSubsidiaries

82 79 81

17

Principal Overseas Affiliate Companies

(as of September 2019)

Toshiba Tec Canada Business Solutions Inc.

75 Tiverton Court, Markham, Ontario, L3R 4M8, Canada

Phone: +1-905-470-3500

Toshiba Global Commerce Solutions, Inc.

3901 S. Miami Blvd. Durham, NC 27703, U.S.A.

https://www.toshibacommerce.com

Toshiba America Business Solutions, Inc.

25530 Commercenter Drive, Lake Forest, CA 92630, U.S.A.

Phone: +1-949-462-6000

https://business.toshiba.com

Americas

Toshiba Tec Europe Retail Information Systems S.A.

Z.1 Researchpark 160, 1731 Zellik, Belgium

Phone: +32-2-410-2100

http://www.toshibatec-eu.com

Toshiba Tec Germany Imaging Systems GmbH

Carl-Schurz-Str. 7, 41460 Neuss, Germany

Phone: +49-2131-1245-0

https://de.toshibatec.eu

Europe

Toshiba (Australia) Pty., Ltd.

Building C, 12-24 Talavera Rd., North Ryde, NSW 2113 Australia

Phone: +61-2-9887-6000

https://www.toshiba.com.au

Toshiba Tec Singapore Pte Ltd

2 Ang Mo Kio Street 62, Singapore 569138

Phone: +65-6481-9488

http://www.toshibatec.com.sg

Toshiba Tec Malaysia Sdn. Bhd.

No 4, Jalan Saudagar U1/16, Seksyen U1, Hicom Glenmarie Industrial Park, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia

Phone: +60-3-5568-7788

https://www.toshibatec.com.my

Toshiba Tec Information Systems (Shenzhen) Co., Ltd.

Sales Headquarters (Shanghai)

12F, Raff les City Changning Off ice Tower 1, No.1133 Changning Road Shanghai 200051 P.R.C.

Phone: +86-21-6103-0888

http://www.toshiba-tec.com.cn

Toshiba Tec (Thailand) Co., Ltd.

No 43, Thai CC Tower, Room 164-166 16th Floor South Sathorn Road, Yannawa, Sathorn, Bangkok 10120, Thailand

Phone: +66-2-672-3728

https://www.toshibatec.co.th

Asia & Oceania

18

1909

Gate City Ohsaki West Tower

1-11-1, Osaki, Shinagawa-ku, Tokyo 141-8562, Japan

TEL +81-3-6830-9100

https://www.toshibatec.com