TORTS& DAMAGES ASSGN_GOVERNMENT AGENCIES.docx

BUREAU OF FOODS AND DRUGS

Civic Drive, Filinvest Corporate City, AlabangTelephone No. 809 4390

I. SERVICES:

Products Services Division

a) Formulates standards and guidelines for the registration of processed foods, drugs, cosmetics, medical devices, in vitro diagnostic reagents and household hazardous substances.

b) Evaluates and processes application and issues certificates of product registration and certificates of product listing.

c) Provides assistance in the monitoring of products violating food and drug laws, regulations and standards. Laboratory Services Division

1. Conducts laboratory tests on finished products to determine compliance with standards of safety, efficacy, purity and quality.

2. Conducts tests on packaging materials used for foods, drugs, cosmetics, medical devices and other related products.

3. Produces properly-bred laboratory animals used for toxicological examinations, bioassay and biological research and development.

II. AVAIL OF SUCH SERVICES:

Present the national identification card (ID) and your purchase slip booklet duly approved by the OSCA chairman.

Doctors prescription pad should have the following information:1. Patient name, age, address, and date2. Generic name of the medicine prescribed3. Name and address of the doctor; his PTR number and S2 licenses (if prohibited and regulated drug)

III. PROCEDURE IN A FILING COMPLAINT:

IV. RESOLVE A COMPLAINT:

Consumers are advised to coordinate with the nearest Department of Health Center for Health Development (CHD) for product complaints.

If the Acting Consumer Arbitration Officers deem it fit that the complained product needs laboratory analysis, the product will be forwarded to the BFAD Laboratory Services Division.

MARITIME TRAINING COUNCIL

6th Floor Blas F. Ople Building, Ortigas AvenueCorner Mandaluyong City, Metro Manila

I. SERVICES:

The Maritime Training Council is a Philippine Government agency that is tasked to oversee Filipino seafarers.

They regulate the activity of various maritime training centers in the conduct of their training. The MTC was established on May 1, 1984 on May 1, 1984 pursuant to Letter of Instruction 1404 dated 1 May 1984, to give effect to the International Maritime Organizations Standard of Training, Certification and Watch keeping (STCW) for Seafarers 1978 Convention. The Maritime Training Council is attached to the Department of Labor and Employment.II. AVAIL OF SUCH SERVICES:

Accreditation Process The training center will be required to submit a Letter of Intent. The letter will consist of the course to be accredited and other information. Upon receiving the leter the MTC will allow the training center to file for application. After qualifying, the training center will be notified of the date of inspection to verify and confirm conformance. Prerequisites for Accreditation Legal authority to conduct training.

Safe occupancy of all buildings and structures used or occupied for training and related services.

Compliance with safety regulations required by the government as prescribed under MTC Memorandum Circular No. 04, Series of 1996.

Measures to ensure the personal safety of trainees enrolled in hazardous training, including provision of a group insurance scheme.

Accessibility to medical services at the training sites and classrooms as prescribed under MTC Memorandum Circular No. 04, Series of 1996.

Library facilities.

Plan of training site.

Certification of ownership of building or lease contract.

Payment of the required filing fee.

Administrative requirements as prescribed under MTC Memorandum Circular No. 18, Series of 1996.

III. PROCEDURE IN FILING COMPLAINT:


NATIONAL MARITIME POLYTECHNIC

2nd Floor ECC Building, Gil Puyat Avenue Makati City, Metro ManilaTelephone Numbers:(02) 899-3683 / (02) 897-2767Official Website:www.nmp.gov.phEmail Address:[email protected]

I. SERVICES:

The National Maritime Polytechnic (NMP) enhances the employability and competitiveness of Filipino seafarers in the domestic and international labor market through quality training and research.

It trains and updates the countrys maritime manpower resources through upgrading and specialized programs and researches and studies on the latest maritime technologies and other maritime industry-relatedmatters.


Services

1. Deck Courses

2. Engine Courses

3. Specialized Courses

4. Safety at Sea Courses

5. Maritime-related Courses

Avail of the NMP-OWWA Seafarers' Upgrading Program (SUP)

For details, please visit:OWWA CenterFB Harrison cor. 7th Sts., Pasay CityTel. Nos. (02) 832-1268; 551-6643

OWWA RWO 8DOLE Compound, Tacloban CityTel No. (053) 321-4376Or go to the nearest OWWA office in your region

III.PROCEDURE IN FILING COMPLAINT:

Clearly recite the facts that show specific violations under the Commission's jurisdiction (citations to the law and regulations are not necessary);

Clearly identify each person, committee or group that is alleged to have committed a violation (called the respondent);

Include any documentation supporting the allegations, if available; and

Differentiate between statements based on the complainant's (the person who files the complaint) personal knowledge and those based on information and belief.

IV.RESOLVE A COMPLAINT:

a. Listen Intently:Listen to the customer, and do not interrupt them. They need to tell their story and feel that they have been heard.b. Thank Them:Thank the customer for bringing the problem to your attention. You cant resolve something you arent completely aware of, or may be making faulty assumptions about.c. Apologize:Sincerely convey to the customer your apology for the way the situation has made them feel. This is not the time for preachy reasons, justifications or excuses; you must apologize.d. Seek the Best Solution:Determine what the customer is seeking as a solution. Ask them; often theyll surprise you for asking for less than you initially thought youd have to giveespecially when they perceive your apology and intention is genuinely sincere.e. Reach Agreement:Seek to agree on the solution that will resolve the situation to their satisfaction. Your best intentions can miss the mark completely if you still fail to deliver what the customer wants.f. Take Quick Action:Act on the solution with a sense of urgency. Customers will often respond more positively to your focus on helping them immediately versus than on the solution itself.g. Follow-up:Follow-up to ensure the customer is completely satisfied, especially when you have had to enlist the help of others for the solution delivery. Everything up to this point will be for naught if the customer feels that out of sight is out of mind.

BUREAU OF PRODUCT STANDARDS

3F Trade and Industry Building361 Sen. Gil J. Puyat Avenue, Makati City, PhilippinesTel. No.: (+632) 751.4725, Fax: (+632) 751.4706E-mail: [email protected]

I. SERVICES:

A. Sales Promotion Permit: A permit to conduct any form or scheme for sales promotion campaign of a consumer product, thirty (30) days before the commencement of the promotion period. (Requirements for sales promotion)

Product covered - all consumer products and services, except food, drugs, devices, cosmetics and hazardous substances and agricultural products which shall be under the jurisdiction of the concerned departments or agencies.

B. Home Solicitation Permit: A permit to conduct home solicitation sales business on all consumer products or services covered by DTI.

C. Implementation of the Consumer Act: Per R.A. 7394, otherwise known as the Consumer Act of the Philippines, any imported product shall be refused admission if such product:

Fails to comply with an applicable consumer product quality and safety standard or rule; Has been determined to be injurious, unsafe and dangerous; Is substandard; or Has a material defect

All imported consumer products shall comply with the required minimum label requirements in their respective labels or packaging, to wit:

Its correct and registered trade name or brand name Its duly registered trademark Its registered business name Address of the importer of the product Its general make or active ingredients Net quantity of contents, in terms of weight, measure or numerical count rounded off to at least the nearest tenths in the metric system Country of manufacture Other required information by the concerned department: Whether it is flammable or inflammable; Direction for use, if necessary; Warning of toxicity; Wattage, voltage or amperes; Process of manufacture used



COMPLAINTS PROCEDURE

1. Talk to the concerned staff to immediately resolve the issues.

2. You can also call him/her directly thru the telephone or write directly to him/her.

3. If you are not satisfied with the concerned staffs response, you can set an appointment with the Head of Product Certification, the name and contact details can be found as stated above.


1. The Division Head will investigate the matter immediately and respond to the complainant in writing.

2. If said complainant is still not satisfied with the response, you can elevate your complaints to the Bureau Director.

3. Any comments and suggestions for the improvements of their services are higky appreciated.

PHILIPPINE SHIPPERS BUREAU

2/F Trade and Industry Bldg.361 Sen. Gil J. Puyat Ave., Makati CityTel. No.: (+632) 751.3304/751.0384 loc. 2212 or 2213

I. SERVICES:

Philippine Shippers Bureau (PSB) is an agency under the Department of Trade and Industry that implements the reservation of government cargoes for import and export to Philippine flag vessels through its freight booking consolidation Center.

To promote and protect the common interests of Philippine exporters, importers, and other commercial users of water transport, and to undertake appropriate measures to develop trade through economical and efficient carriage of merchandise.

II. AVAIL OF SUCH SERVICE

Philippine Shippers Bureau, formerly the Philippine Shippers Council created to protect the interests of the exporters, importers and commercial users of water transport. It registers and accredits non-vessel operation.

Consultation and negotiation with international and regional shipping and transport associations. PSB conducts consultation, dialogue, and negotiation with its international and regional counterparts as well as shipping and transport associations on matters of mutual interests to exporters, importers, and other commercial users of sea transport, particularly on freight rates, adequacy of services and reasonable terms and conditions of carriage.

Supply Chain. Under this program, PSB shall determine the costs involved in the distribution/ transport of some basic and prime commodities and recommend more efficient distribution that would mean assured supply of these commodities at reduced transport cost.

Assistance to Shippers. PSB provides assistance to shippers in terms of freight booking, calculation of transportation costs, freight forwarding, containerization, documentation, packing, marking, and labeling, and other related services in order to facilitate the transport of cargo to, from, and within the Philippines.

Accreditation of freight forwarders. PSB is in-charge of accreditation of sea freight forwarders categorized as non-vessel operating common carrier, international freight forwarder, and domestic freight forwarder.


What kind of complaints may be filed with the Philippine Shippers Bureau (PSB) in connection with the shipment of goods?

Non-delivery of shipments; Loss of or damage to shipments; Excessive charges by freight forwarders, shipping lines, and other service providers; and Unethical/Unprofessional conduct of freight forwarders, shipping lines, and other service providers.

What are the requirements for filing a complaint with PSB?

Signed letter of complaint; and Relevant documents such as Bill of Lading, receipt for charges paid, packing list, commercial invoice/purchase order, if any, forwarders cargo receipt, etc.


Mediation. PSB conducts mediation proceedings to resolve complaints and disputes between and among shippers, freight forwarders, shipping lines, and other transport service providers. The nature of complaints include non-delivery, loss and damage to cargo, overcharging, delay in delivery, unethical conduct, non-payment of fees and charges and maritime fraud.

Implementation of PD 1466. PSB is the implementing agency of PD 1466 which requires that all government cargoes and those cargoes owned by private entities with government loan, credits and guarantees be loaded on RP-flag vessel, otherwise, a waiver must be secured from PSB whenever such vessels are not available and/or suitable.

CONSTRUCTION INDUSTRY AUTHORITY OF THE PHILS.

2/F & 5/F, Executive Center Bldg.369 Gil Puyat Ave., cor. Makati Ave., Makati CityTel. Nos.: (+632) 895.4424 / 895.6826Fax No.: (+632) 897.9336E-mail: [email protected]

I. SERVICES:

The key to modernizing governance in the public sector is access to the right information at the right time and the right place. With the help of technology, the information age is slowly revolutionizing the way government is conducted.

This revolution has taken hold in the Construction Industry Authority of the Philippines (CIAP) under the wings of the Department of Trade and Industry.

New I.T. systems from Fujitsu Philippines, Inc. and its software development subsidiary,WeServSystems International, Inc., aim to automate critical processes that will greatly benefit CIAP's mandate to serve the construction industry and the general public.


Any party to a construction contract desiring to avail of arbitration shall file its Request for Arbitration in the prescribed form and number of copies to the Secretariat of the CIAC.


SECTION 13.1 Order of Proceedings - A hearing shall be opened by recording of the place, time and date of hearing, the presence of the Arbitral Tribunal, parties, and witnesses, if any. The names and addresses of all witnesses and exhibits in the order received shall be made part of the record.

13.1.1 Quorum - Two members of a tribunal shall comprise a quorum for the purpose of conducting a hearing.

SECTION 13.2 Briefing on Rules and procedures - At the initial hearing, the Arbitral Tribunal shall inform the parties of the general rules and procedures on arbitration proceedings, stressing peculiarities from judicial proceedings, its strict adherence to time bars, its policies against postponements and other matters to insure a speedy and fair disposition of the issues.

SECTION 13.3 Order of presentation - It shall be within the discretion of the Arbitral Tribunal to determine the order of presentation of evidence. Generally, the party who seeks to enforce a right or establish a claim shall be required to present its evidence first, followed by the other party.


SECTION 13.4 Expeditious procedures - The Arbitral Tribunal shall at all times adopt the most Expeditious procedures for the introduction and reception of evidence, and shall have complete control over the proceedings, but in any case shall afford full and equal opportunity to all parties to present relevant evidence.

SECTION 13.5 Evidence - The parties may offer such evidence as they desire and shall produce such additional documents and witnesses as the Arbitral Tribunal may deem necessary to clear understanding of facts issues for a judicious determination of the dispute(s). The Arbitral Tribunal shall act according to justice and equity and merits of the case, without regard to technicalities or legal forms and need not be bound by any technical rule of evidence. Evidence shall be taken in the presence of the Arbitral Tribunal and all of the parties, except where any of the parties is absent, or has waived his right to be present.

13.5.1 Order to produce documentary evidence. Upon motion of either or both of the parties, or on its own initiative, the Arbitral Tribunal may direct any person, board, body, tribunal, or government office, agency or instrumentality, or corporation to produce real or documentary evidences necessary for the proper adjudication of the issues.

13.5.2 Order to give testimony. The Arbitral Tribunal may, likewise, direct any person to give testimony at any proceedings for arbitration.

SECTION 13.6 Affidavit in lieu of direct testimony - The Arbitral Tribunal shall require the simultaneous submission of affidavits of witnesses in lieu of their direct testimonies attaching thereto pertinent documents supportive of their respective declarations. These documents shall be properly marked for purposes of identification.

SECTION 13.7 Examination by the Arbitral Tribunal - The Arbitral Tribunal may ask clarificatory questions of the witnesses at any stage of the proceedings.

SECTION 13.8 Documentary evidence - As a general rule, no documentary evidence(s) presented and offered shall be rejected unless the same is found by the Arbitral Tribunal to be completely irrelevant.

SECTION 13.9 Offer of documents - All documents not offered with the Arbitral Tribunal at the hearing but which are arranged at the hearing subsequently by agreement of the parties to be submitted, shall be filed within five (5) days from the termination of the hearing. All parties shall be afforded opportunity to examine such documents.

SECTION 13.10 Site inspection The Arbitral Tribunal may, motu proprio after notice to the parties, or upon motion of a party, conduct a site inspection of any building, place or premises, including any work, material, implement, machinery, appliance or any object therein. The Tribunal in deciding on the necessity of a site inspection may consider whether a video or pictorial presentation may suffice.

13.10.1 Costs including transportation, accommodations, and meals, rental fee for the video/still camera, services, video tape recording, copy of pictures and other expenses shall be equally shared by both parties. In special cases upon the order of the Arbitral Tribunal, the party who seeks this video and will benefit from it shall bear the expenses.

SECTION 13.11 Adjournments - The Arbitral Tribunal for good cause shown, may adjourn the hearing upon his/its own initiative or upon the request of one of the parties. Adjournment shall not be more than five (5) working days.

13.11.1 Hearings may be adjourned for more than five (5) working days when such have been suspended due to payment defaults of any or both of the parties. The Arbitral Tribunal shall order the suspension of hearings upon advice by CIAC of non-payment of arbitration fees by one or both parties. Hearings shall resume upon notice by CIAC of compliance by the defaulting party/ies.

SECTION 13.12 Arbitration in the absence of the party - The Arbitration may proceed despite the absence of any party who after due notice fails to be present or fails to obtain an adjournment. An award, however, shall not be made solely on the default of a party. It shall be made on the basis of evidence submitted and proven.

SECTION 13.13 Closing of the hearings - After the submission of the draft decision/final memorandum of arguments and/or the lapse of the period given for the submission thereof, the proceedings is considered closed and no further pleadings/papers shall be filed nor accepted for filing.

SECTION 13.14 Reopening of hearing - The hearing may be reopened by the Arbitral Tribunal on their own motion or upon the request of any party, upon good cause shown, at any time before the award is rendered. When hearings are thus reopened, the effective date for the closing of the hearing shall be the date of closing of the reopened hearing.

SECTION 13.15 Summation - The Arbitral Tribunal may direct the parties to may make a brief Oral summation at the end of the oral hearing.

SECTION 13.16 Submission of memoranda or draft decisions - If any or both of the parties so desire, written memoranda or draft decisions may be submitted not later than ten (10) calendar days from the termination of the hearing or from the date of the filing of additional documents as previously agreed upon, whichever is later.

13.16.1 If both parties agree to submit memoranda or draft decisions, the filing shall simultaneous. As amended by CIAC Res. No. 16-2006 (affectivity: 27 September 2007)

SECTION 13.17 Award or decision on the pleadings - Instead of a formal hearing, the parties may agree to submit the issues for resolution after the filing of pleadings, evidence, memoranda or draft decisions.

SECTION 13.18 Period to make a final award - The number of days within which an award shall be made will start from the date of the termination of the hearing, or from the filing of additional documents, or from the submission date of memoranda, pleadings, documents or evidences whichever is later.

The protests shall be resolved strictly on the basis of records of the BAC. The head of the procuring entity shall resolve the protest within seven (7) calendar days from receipt thereof subject to the provisions of existing laws on the authority of Department.

AIR TRANSPORTATION OFFICE

MIA Road,Pasay CityPhilippines1300Tel No. (+632) 879 92 86E-Mail:[email protected]

I. SERVICES:

To maintain a standard operating procedure and its applications in conformity with ICAO Standard and Recommended Practices (SARPs).

Anairlineis a company that providesair transport servicesfortravellingpassengersandfreight. Airlinesleaseor own theiraircraftwith which to supply these services and may formpartnershipsorallianceswith other airlines for mutual benefit. Generally, airline companies are recognized with anair operating certificateor license issued by a governmental aviation body.

Airlines vary from those with a single aircraft carryingmailorcargo, through full-service international airlines operating hundreds of aircraft. Airline services can be categorized as being intercontinental, intra-continental, domestic, regional, or international, and may be operated as scheduled services or charters.


The economic recession has made the calls for cost savings in public spending even more urgent than before. All means to cut peoples tax expenses are being considered and outsourcing appears to be a very viable solution to this demand. In addition, more government agencies are looking at outsourcing as a means to gain specific value-added benefits to the services that public agencies are delivering to the people.


Flying as an airline passenger is an often memorable experience, but there are times where the experience is memorable for all the wrong reasons: mechanicalproblems, poor service, bad food, lost luggage, or any of a number of other problems that result in a significant inconvenience or financial loss for the passenger.

If you experience this kind of problem with your airline, you may want to deal with it by lodging a complaint with the airline or to one of the authorities that oversee air transportation.

Know the Rules When you purchase a plane ticket, you and the airline have entered into a contract that covers many different situations that you may face during a flight. Each airline has a specific set of guidelines that are used for situations such asflight delays and HYPERLINK "http://www.airsafe.com/complain/bumping.htm"overbooking, as well as forlost or damaged luggage.

What you will face will depend on your airline airline's policies and where you are flying. For example, you can expect thattransportationpolicies will be different between your cheap flight to Las Vegas and your overseas flight to London. The first flight might be with a discount airline that only provides the minimum required by the appropriate civil aviation regulations, while the airline behind the international flight may go well beyond the minimum requirements to keep a customer from considering a competing airline.

IV. RESOLVE A COMPLANT:

Avoid problems by calling ahead to see if your flight is on time, arriving at the airport in plenty of time to check in, and remaining alert to postings and announcements. When you do encounter a problem, take these steps to solve it:

1. Make your presence known when it appears that you have been overlooked or your reservation is not being honored. Stand in sight of the airline agent and be courteous.

2. Ask calmly what alternatives you have. Agents have lots of experience in juggling arrangements and rescheduling trips.

3. Ask pleasantly if someone else can help you if the agent says there's nothing that can be done. You might be referred to a supervisor, someone with more authority, or even another airline.

4. Call the 800 number for the airline - even if you're at the airport. Sometimes the customer service personnel are more helpful by phone.

5. Call your travel agent for assistance when the airline cannot take action.

6. Keep a record of your ticket and take notes on the circumstances if your problem cannot be resolved immediately. Be sure to write down the names of the individuals with whom you spoke.

CIVIL AERONAUTICS BOARD

Old MIA Road1300 Pasay City, Metro Manila, PhilippinesTel. No. (02) 833-7266 / Fax No. (02) [email protected]

I. SERVICES:

Effective plans, programs and design of air navigation system and facilities nationwide. Complete engineering services for the establishment and improvement of air navigation facilities. Functional operation, maintenance and efficient management of air navigation systems equipment including airfield lighting systems, power plant and future technologies in conformance with ICAO Standards and Recommended Practices(SARPs).


Following are the Administrative Order, Economic Regulations and Executive Orders pertaining to availing of services of the public from Civil Aeronautics Board:

Administrative Order No. 01 (60)Economic Regulations:ER-1- Provision of General ApplicabilityER-2- Charter OperationsER-3 - Purchase of Aircraft and Incurring of IndebtednessER-4 - Airfreight Forwarders and Off-Line CarriersER-5 - Air Taxi OperatorsER-7 - Boarding Priority and Denied Boarding CompensationER-8 - General Sales Agent and Cargo Sales AgentExecutive Orders (E.O.)Executive Order No. 29 (2011) - Authorizing the Civil Aeronautics Board and the Philippine Air Panels to Pursue more aggressively the Internal civil Aviation Liberalization PolicyExecutive Order No. 28 (2011) - Reorganizing the Philippine Air Negotiating Panel and the Philippine Consultation PanelExecutive Order No. 500-A (2006) -Amending Executive Order (EO) No. 500 dated January 27, 2006) and providing for the Expansion of Air Services to the Diosdado Macapagal International Airport (DMIA) and Subic Bay International Airport (SBIA)Executive Order No. 500 (2006) - Providing for the Expansion of Air Services to the Diosdado Macapagal International AirportExecutive Order No. 296 (2004) - Further Amending Executive Order No. 219 dated January 3, 1995 establishing the Domestic and International Civil Aviation Liberalization PolicyExecutive Order No. 253 (2003) - Providing for the Expansion of Air Services to the Diosdado Macapagal Internatinal Airport (DMIA) and Subic Bay International Airport (SBIA)Executive Order No. 32 (2001) - Amending Executive Order 219 dated January 3, 1995) entitled Establishing the Domestic and International Civil Aviation Liberalization PolicyExecutive Order No. 219 (1995) - Establishing the Domestic and International Civil Aviation Liberalization PolicyExecutive Order No. 217 (1987) - Further Amending Section 5 of Republic Act No. 776 as AmendedExecutive Order No. 125-A (1987) - Amending Executive Order No. 125 Entitled Reorganizing the Ministry of Transportation and Communication, Defining its Powers and Functions, and for Other PurposesExecutive Order No. 125 (1987) -Reorganizing the Ministry of Transportation and Communications, Defining its Powers and Functions, and for Other PurposesP.D. 1466 - Waiver

III. PROCEDURE IN FILING A COMPLAINT:

(1) The Board. Formal complaints, notices, orders to show cause, other orders, and similar documents issued by the Board will be served by the Board upon all parties to the proceeding.

(2) The parties. Answers, petitions, motions, briefs, exceptions, notices,or any other documents filed by any party or other person filing suchdocument upon all parties to the proceeding in which it is filed, andproof of service shall accompany the document when it is tendered forfiling.

Service may be made by registered mail, or by personal delivery. Service shall be made upon the attorney of record for the party, but should there be none, then upon the party itself or upon any person, individual or agent duly designated by the party to receive service of documents in a particular proceeding in accordance with Section 8(c) once a proceeding has been commenced. Personal service may be made on any of the persons described in paragraph (c) of this section wherever they may be found, except that an agent designated by an air carrier may be served only at his office or usual place of residence. Service by registered mail shall be made at the principal place of business of the party to be served, or at his usual residence, if he is an individual, or at the office for the partys attorney of record, or at the office or usual residence of the agent designated by an air carrier, or at the post office address stated for a person designated to receive service pursuant to Section 8(c). Proof of service of any document shall consist of one of the following: A certificate of mailing executed by the person mailing the document. An acknowledgement of service signed by a person receiving service personally, or a certificate of the person making personal service. Whenever proof of service by mail is made, the date of mailing shall be the date of service. Whenever proof of service by personal delivery is made, the date of such delivery shall be the date of service.


E. RESOLVE A COMPLAINT:MARITIME INDUSTRY AUTHORITY (MARINA)

Marina STCW Office10th Floor G.E. Antonino Building.,T.M. Kalaw St.,cor. J. Bocobo Sts. Ermita, ManilaTel Nos. 527-3977Fax No. [email protected]

I. SERVICES:By virtue of Executive Order No. 75, THE MARITIME INDUSTRY AUTHORITY, AS THE SINGLE ADMINISTRATION IN THE PHILIPPINES, IS RESPONSIBLE FOR OVERSIGHT IN THE IMPLEMENTATION OF THE 1978 INTERNATIONAL CONVENTION ON STANDARDS OF TRAINING, CERTIFICATION AND WATCHKEEPING FOR SEAFARERS, AS AMENDED. Socio Economic Impact Attractive PH ship registry PH as a major center for ship building and ship repair Sustained development of globally competitive seafarers Modern and vibrant domestic merchant fleet as part of a seamless transport system

Process Foster a globally competitive maritime industry Provide wider and timely service to its clients Strengthen stakeholders ownership of maritime policies, programs and projects Ensure compliance with safety and environmental standards

Organization Ensure sufficient manpower complement Enhance competency, motivation and values of personnel Develop an IT-enabled agency

Finance Rationalize budgeting process for optimum use Augment resources through use of income, trust funds and other sources


III. PROCEDURE IN FILING COMPLAINT:By virtue of Executive Order No. 125/125-A1. Develop and formulate plans, policies, programs projects, standards, specifications and guidelines geared toward the promotion and development of the maritime industry, the growth and effective regulation of shipping enterprises and for the national security objectives of the country;2. Establish, prescribe and regulate routes, zones and/or areas of operation of particular operators of public water services;3. Issue Certificates of Public Convenience for the operation of domestic and overseas water carriers;4. Register vessels as well as issue certificates, licenses or document necessary or incident thereto;5. Undertake the safety regulatory functions pertaining to vessel construction and operation including the determination or manning levels and issuance of certificates of competency to seamen;6. Enforce laws, prescribe and enforce rules and regulations, including penalties for violations thereof, governing water transportation and the Philippine merchant marine, and deputize the Philippine Coast Guard (PCG) and other law enforcement agencies to effectively discharge these functions;7. Undertake the issuance of license to qualified seamen and harbor, bay and river pilots;8. Determine, fix and/or prescribe charges and/or rates pertinent to the operation of public water transport utilities, facilities and services except in cases where charges or rates are established by international bodies or associations of which the Philippines is a participating member or by bodies or associations recognized by the Philippine Government as the proper arbiter of such charges or rates;9. Accredit marine surveyors and maritime enterprises engaged in shipbuilding, ship repair, ship breaking, domestic and overseas shipping, ship management and agency;10. Issue and register the continuous discharge book of Filipino seamen;11. Establish and prescribe rules and regulations, standards and procedures for the efficient and effective discharge of the above functions.ACTUAL CASE:Marina suspends Super Shuttle fleetCebu Daily NewsTHE Maritime Industry Authority (Marina) suspended the fleet of Asia Marine Transport Corp. after one of its vessels ran aground in the shallow waters off the town of Merida in Leyte last Aug. 21, 2012.The shipping companys M/V Super Shuttle Ferry 15 carrying 191 passengers ran aground and drifted at sea after losing power. According to Jose Cabatingan, Marina 7 spokesman, the Marina Central Office in Manila issued the fleet suspension to all vessels of Asia Marine Transport Corp. last Friday. Cabatingan said Asia Marine Transports sea vessels will undergo inspection by Marina. IV. RESOLVE A COMPLAINT:By virtue of Republic Act No. 92951. Register vessels;2. Issue certificate of public convenience, or any extensions or amendments thereto, authorizing the operation of all kinds, classes and types of vessels in domestic shipping: Provided, that no such certificate shall be valid for a period or more than twenty-five (25) years;3. Modify, suspend or revoke at any time, upon notice and hearing, any certificate, license or accreditation it may have issued to any domestic ship operator;4. Establish and prescribe routes, zones or areas of operations of domestic ship operators;5. Require any domestic ship operator to provide shipping services to any coastal area, island or region in the country where such services are necessary for the development of the area, to meet emergency sealift requirements, or when the public interest so requires;6. Set safety standards for vessels in accordance with applicable conventions and regulations;7. Require all domestic ship operators to comply with operational and safety standards for vessels set by applicable conventions and regulations, maintain its vessels in safe and serviceable condition, meet the standards of safety of life at sea and safe manning requirements, and furnish safe, adequate, reliable and proper service at all times;8. Inspect all vessels to ensure and enforce compliance with safety standards and other regulations;9. Ensure that all domestic ship operators shall have the financial capacity to provide and sustain safe, reliable, efficient and economic passenger or cargo service, or both;10. Determine the impact which any new service shall have to the locality it will serve;11. Adopt and enforce such rules and regulations which will ensure compliance by every domestic ship operator with required safety standards and other rules and regulations on vessel safety;12. Adopt such rules and regulations which will ensure the reasonable stability of passengers and freight rates and, if necessary, to intervene in order to protect public interest;13. Hear and adjudicate any complaint made in writing involving any violation of this law or the rules and regulations of the Authority;14. Impose such fines and penalties on, including the revocation of licenses of, any domestic ship operator who shall fail to maintain its vessels in safe and serviceable condition, or who shall violate or fail to comply with safety regulations;15. Investigate any complaint made in writing against any domestic ship operator, or any shipper, or any group of shippers regarding any matter involving violations of the provisions of this Act; and16. Upon notice and hearing, impose such fines, suspend or revoke certificates of public convenience or other license issued, or otherwise penalize any ship operator, shipper or group of shippers found violating the provisions of this Act.

LAND TRANSPORTATION OFFICE (LTO)

LTO Compound East Avenue, Quezon City, Metro ManilaTelephone Numbers: (632) 921-9072Type of Business: Government AgenciesVisit Their Website: www.lto.gov.ph

I. SERVICES:Executive Order No. 546 was promulgated in 1979, creating the Ministry of Transportation and Communications (MOTC). The Land Transportation Commission was renamed into Bureau of Land Transportation and was absorbed by said ministry. The creation of the Board of Transportation and the Bureau of Land Transportation was nullified in 1985 by Executive Order 1011. The E.O. established the Land Transportation Commission, which was tasked to perform functions such as registering motor vehicles, licensing of drivers and conductors, franchising of public utility vehicles and enforcing land transportation rules and regulations.The Land Transportation Commission was abolished in 1987, and two offices were created, namely the Land Transportation Office (LTO) and the Land Transportation Franchising and Regulatory Board (LTFRB). The LTO took over the functions of the former BLT while the LTFRB took over the functions of the BOT. The MOTC was likewise renamed as the Department of Transportation and Communications (DOTC).

II. AVAIL OF SUCH SERVICES:Bottom of Form1. Inspection and Registration of Motor Vehicles2. Issuance of Licenses and Permits3. Enforcement of Land Transportation Rules and Regulations4. Adjudication of Traffic Cases5. Collection of Revenues for the GovernmentCONTACT DETAILS: LTO Compound, East Avenue, Quezon City, Philippines. (632) 921-9072 Email: [email protected]: http://www.lto.gov.phAvailable Forms:APPLICATION FOR DRIVERS LICENSE & CONDUCTOR/STUDENT PERMIT APPLICATION FOR DRIVERS LICENSE & CONDUCTOR/STUDENT PERMIT LVSOTHPDF MONITORING SLIP for DRIVERS LICENSE CERTIFICATION MOTOR VEHICLE INSPECTION REPORT Motor Vehicle Verification Request for Optional Motor Vehicle Special Plates LTO Form No. 24Request for Vanity License Plate(VLP) LTO Form No. 23Available Guides:Additional Restriction Code: ARC 1 (Motorcycle/ Mo...Additional Restriction Code: ARC 2 To 8 (for use o...Annotation and Cancellation of MortgageMotor Vehic...Annotation and Cancellation of MortgageWhen the Fi...Annotation of Mortgage and Other Liens and Encumbr...Application for Optional Motor Vehicle Special Pla...Application for Vanity Plates ...Cancellation of Mortgage or Other Liens and Encumb...Certificate of Confirmation (CC)...Certified True Copy (CTC) of Lost CC...Change Chassis/Engine/Body/Body Design for Private...Change ClassificationEncumbered/Mortgaged Motor Ve...Change ClassificationPrivate to For-Hire...Change of License Classification from Non-Professi...Change of License Classification from Professional...Conductors License...DRIVERS LICENSE...Duplicate LicenseLost License...Duplicate LicenseLost Student Permit...Duplicate LicenseMutilated License...License Certificationrequested by a government age...License Certificationrequested by an individual ...License Certificationrequested for Abroad Purposes...Manufacturers, Assemblers, Importers and Dealers (...Manufacturers, Assemblers, Importers and Dealers (...Motor Vehicle Reactivation...Motor Vehicle Storage...Motor Vehicle Verification Legal Purpose (Court Ca...Motor Vehicle Verification Robbery Case...Motor Vehicle VerificationCredit Investigation ...Motor Vehicle VerificationHit and Run Case...Motor Vehicle VerificationInsurance Claims, Vehicu...Motor Vehicle VerificationRegistration of Motor Ve...Motor Vehicle VerificationTransporting Of Illegal ...New Motor Vehicle RegistrationFor Hire Vehicles...New Motor Vehicle RegistrationFor Hire Vehicles...New Motor Vehicle RegistrationPrivate Vehicles...New Motor Vehicle RegistrationPrivate Vehicles...New Motor Vehicle RegistrationRebuilt (Change Chas...New Motor Vehicle RegistrationRebuilt (Change Chas...Non Professional License...Plain Transfer of Ownership for For-Hire Vehicles...Plain Transfer of Ownership for Private Vehicles...Professional License...Re-Stamping of Engine/Chassis Numbers ...Renewal of License...Renewal of Motor Vehicle Registration For-Hire Veh...Renewal of Motor Vehicle RegistrationPrivate Vehic...Request for Duplicate Certificate of Registration ...Request for Duplicate Certificate of Registration ...Request for Duplicate Official Receipt (OR)...Request for Duplicate Plates / Replacement Sticker...Revision of RecordsChange in Address...Revision of RecordsChange in Name...Revision of RecordsCitizenship...Revision of RecordsIncorrect Name/Birth Date...Revision of RecordsMarital Status...Sales Reporting (Local CBU)...Sales Reporting (Surplus Units-For Accredited MAID...Sales Reporting (Surplus Units-For Walk-in Applica...Special Registration of Assembled Motor VehiclesLo...Special Registration of Auctioned Motor Vehicles M...Special Registration of Auctioned Motor VehiclesMo...Special Registration of Auctioned Motor VehiclesMo...Special Registration of Government VehiclesImporte...Special Registration of Government VehiclesPrivate...Special Registration of Imported Motor Vehicles Im...Special Registration of Imported Motor VehiclesImp...Special Registration of Imported Motor VehiclesMot...Special Registration of Imported Motor VehiclesTax...Special Registration of Imported Motor VehiclesUnd...Special Registration of Imported Motor VehiclesUnd...Stamping of Chassis Identification Number...Stock Reporting (Local CBU/Surplus Units)...Transfer of Ownership of Motor Vehicles Obtained U...Transfer of Ownership of Motor Vehicles Obtained U...Transfer of Ownership of Motor Vehicles Obtained U...Transfer of Ownership of Motor Vehicles Obtained U...Transfer of Ownership of Motor Vehicles Purchased ...


LTO 12 opens hotlines for complaints By Danilo E. DoguilesTuesday 29th of May 2012

KORONADAL CITY, South Cotabato, May 29 (PIA) -- Anybody who has gripes over drivers and operators of public utility vehicles (PUVs) can now text their complaints directly to Land Transportation Office (LTO)-12.

LTO-12 Regional Director Arlan Mangelen announced that they have begun posting I-Report sa LTO-12 stickers in PUVs, which encourages commuters and motorists to report any violation by those involved in public transport service.


They have decided to establish SMS hotlines, Mangelen explained, after receiving so many complaints such as smoking while driving, extremely loud sound systems, shaded license plates, and many others.

This is in response to the clamor of several commuters, he said.

Public utility vehicles need to be compliant not only regarding government standards but also on keeping our streets and travel orderly, he added.

He also urged the public to respond by participating by sending reports to LTO 12.

To submit a report, according to the direction on the stricter, a complainant needs to text his or her full name, plate number of the vehicle, and the nature of violation and send this to 0915 298 8092 or 0905 196 4660.

All reports are deemed confidential , the official added.

Land Transportation Franchising and Regulatory Board(LTFRB)

East Avenue, Diliman, Quezon City 1100PhilippinesTel. No. +632 426 2515 | +632 925 7191 | +63 921 4487777

I. SERVICES:

The Philippines Land Transportation Franchising and Regulatory, abbreviated as LTFRB, is an agency of the Philippine government under the Department of Transportation and Communications responsible for promulgating, administering, enforcing, and monitoring compliance of policies, laws, and regulations of public land transportation services.

II. PUBLIC AVAIL OF SUCH SERVICES:

Ensure that the commuting public has adequate, safe, convenient, environment-friendly and dependable public land transportation services at reasonable rates through the implementation of land-based transportation policies, programs, and projects responsive to an investment-led and demand-driven industry. To prescribe and regulate routes of service, economically viable capacities and zones or areas of operation of public land transportation services provided by motorized vehicles in accordance with the public land transportation development plans and programs approved by the Department of Transportation and Communications; To issue, amend, revise, suspend or cancel Certificates of Public Convenience or permits authorizing the operation of public land transportation services provided by motorized vehicles, and to prescribe the appropriate terms and conditions therefore; To determine, prescribe and approve and periodically review and adjust, reasonable fares, rates and other related charges, relative to the operation of public land transportation services provided by motorized vehicles; III. PROCEDURE IN A FILING COMPLAINT: Conduct investigations and hearings of complaints for violation of the public service laws on land transportation and of the Board's rules and regulations, orders, decisions and/or rulings and to impose fines and/or penalties for such violations; Review motu proprio the decisions/actions of the Regional Franchising and Regulatory Office herein created; Promulgate rules and regulations governing proceedings before the Board and the Regional Franchising and Regulatory Office: Provided, That except with respect to paragraphs d, e, f and g hereof, the rules of procedure and evidence prevailing in the courts of laws should not be controlling and it is the spirit and intention of said rules that the Board and the Regional Franchising and Regulatory Offices shall use every and all reasonable means to ascertain facts in its case speedily and objectively and without regard to technicalities of law and procedures, all in the interest of due process; Fix, impose and collect, and periodically review and adjust, reasonable fees and other related charges for services rendered;IV. RESOLVE A COMPLAINT: To formulate, promulgate, administer, implement and enforce rules and regulations on land transportation public utilities, standards of measurements and/or design, and rules and regulations requiring operators of any public land transportation service to equip, install and provide in their utilities and in their stations such devices, equipment facilities and operating procedures and techniques as may promote safety, protection, comfort and convenience to persons and property in their charges as well as the safety of persons and property within their areas of operations; To coordinate and cooperate with other government agencies and entities concerned with any aspect involving public land transportation services with the end in view of effecting continuing improvement of such services; and To perform such other functions and duties as may be providedby law, or as may be necessary, or proper or incidental to the purposes and objectives of this Executive Order.

PHIL. COAST GUARD (PCG)

139 25th Street, Port Area1018 Manila, Philippines

(02) 527-8481 Loc. 6290/6292, Direct line (02) 328-1098

(02) 527-8481 Loc. 6291

http://www.coastguard.gov.ph/

I. SERVICES:The PCG is an armed and uniformed service primarily tasked with enforcing all applicable laws within the Philippine waters, conducting maritime security operations, safeguarding life and property at sea and protecting the marine environment and resources.PCG is an attached agency of Department of Transportation and Communications of the Philippines. Currently, it is present throughout the archipelago, with twelve Coast Guard districts, fifty-four CG stations and over one hundred ninety CG detachments, from Basco, Batanes to Bongao, Tawi-Tawi. The new Philippine Coast Guard law otherwise known as RA 9993 Philippine Coast Guard Law of 2009 has been promulgated along with its implementing rules and regulation (IRR). With the implementation of RA 9993 the PCG was established as a distinct law enforcement identity (sui generis).

II. AVAIL OF SUCH SERVICES:The Philippine Coast Guard Auxiliary is the civilian support group for the Philippine Coast Guard. Although a volunteer, civilian organization, the PCGA uses a military structure for organizational purposes. Like other volunteer sea rescue organizations around the world, it performs non-military and non-police activities in support of its national navy or coast guard. These endeavors include search and rescue, environmental protection, disaster relief, community service, and marine safety.Ships in serviceVesselOriginBuilderClassCommissionedNotes

BRP Batangas (SARV 004)AustraliaTenixSan Juan Class , 56 meter)2003All 56 meter vessels equipped with helipad.[3]

BRP Pampanga (SARV 003)AustraliaTenix(San Juan Class , 56 meter)February 2003 [3]All 56 meter vessels equipped with helipad.

BRP EDSA II (SARV 002)AustraliaTenix(San Juan Class, 56 meter)October 2000 [3]All 56 meter vessels equipped with helipad.

BRP San Juan (SARV 001)AustraliaTenix(San Juan Class, 56 meter)June 2000 [3]All 56 meter vessels equipped with helipad.

BRP Davao del Norte (SARV 3504) [4]AustraliaTenix(Ilocos Norte Class, 35 meter)2003

BRP Romblon (SARV 3503) [4]AustraliaTenix(Ilocos Norte Class, 35 meter)2003

BRP Nueva Vizcaya (SARV 3502) [4]AustraliaTenix(Ilocos Norte Class, 35 meter)2001

BRP Ilocos Norte (SARV 3501) [4]AustraliaTenix(Ilocos Norte Class, 35 meter)2001

BRP Tirad Pass (AU-100) [4]JapanunknownBessang Pass-class SAR vessel [4]unknown

BRP Bessang Pass (AU-75) [4]JapanunknownBessang Pass-class SAR vesselunknown

BRP Corregidor (AE-891) [4]JapanNiigata EngineeringCorregidor-class navigational aid tender3 February 1998Lone ship of class

BRP Kalinga (AG-89) [4]United StatesMarine Iron and SB Corp.ex-USCG Balsam-class navigational aid tender, USCGC Redbud (WLB-398)1 March 1972Refitted in Cavite Dockyard in Nov 1995.

BRP Limasawa (AE-79) [4]United StatesIngalls, Pascagoula, Mississippiex U.S. Coast Guard navigational aid tender, USCGC Nettle (WAK-169)Loaned 9 January 1968, purchased 31 August 1978Sister ship BRP Mangyan (AS-71) is in Philippine Navy.

BRP Palawan (PG-64) [4]unknownunknownunnamed (ex-US PGM-39 class)unknownUndergoing engine repair.

MT Tug Habagat (TB-271) [4]unknownunknownunknownunknown

Note: Some BFAR ships/boats are manned by PCG personnel.


A marine casualty or accident shall include any occurrence involving a vessel which results in damages to the vessel, its apparel, and gear, and/or passengers and crew, and inter alia includes sinking, collision, standings, groundings, foundering, heavy weather damage, fires, explosions, failure of gear and equipment and any other damage which might affect and/or impair the seaworthiness thereof.

Major marine casualty A casualty shall be considered a major marine casualty whenever it indicates a serious damage to materials and results in loss of life and/or serious injury to crew and/or passengers.Party in Interest The term party in interest shall mean any person natural or juridical, whom a hearing body or investigating officer shall find to have a direct interest in the investigation conducted by it and shall include an owner, a charterer, or the agent of such owner or charterer of the vessel or vessels involved in the marine casualty or accident and all licensed or certified personnel whose conduct, whether or not involved in a marine casualty or accident, is under investigation.Commandant means Commandant, Philippine Coast Guard.Coast Guard District is a geographical area, the boundaries of which are as designated by the Commandant.District Commander is the officer designated as such by the Commandant who is in charge of the administration of all Coast Guard responsibilities and activities within his respective district which includes enforcement of rules and regulations promulgated by the Coast Guard.Marine certificate or license is a certificate issued by the Coast Guard or by its predecessor authority to a Marine Officer pursuant to Section 823 of RA 1937 and RA 5173 attesting that the holder is qualified to hold a position in such grade as appearing on said certificate or license.Hearing Officer means an officer or employee of the Coast Guard for the purpose of conducting hearings concerning maritime violations for which administrative fines are provided and matters pertaining to conduct of non-marine officers.Board means the Board of Marine Inquiry (BMI) or any Special Board of Marine Inquiry (SBMI) created by the Commandant, Philippine Coast Guard.


1. To resolve complaints efficiently, fairly and effectively as of promised in the PCG Clients Charter; 2. To improve the percentage for resolving complaints received from the public; 3. To provide and improve the facilities for the public to lodge complaints; 4. To reduce receiving complaints against the public services;5. To introduce new and innovative administrative processes based on complaints received; and 6. To give advisory services to agencies in improving in the public complaints management

DEPARTMENT OF TRADE AND INDUSTRY (DTI)

385 Industry and Investments Bldg., Sen. Gil Puyat Ave., Makati City, PhilippinesTel: (+632) 751.0384 Fax: (+632) 895-6487http://www.dti.gov.ph

I. SERVICES:

Provides ample protection to the consuming public through a massive tri-media consumer education and information dissemination program Releases information materials such as Consumer Alerts, consumer Tips flyers, calendars, films and press release. Promotes consumer awareness on basic issues and concerns Provides mechanism for the speedy resolution of consumer complaints Prepares guidelines in the development and strengthening of consumer organizations


a) Income tax holiday - 100% exemption from corporate income tax for 4 to 8 years b) Exemption from Taxes and Duties on Imported Spare Parts c) Exemption from Wharf age Dues and Export Tax, Duty, Impost and Fees for a period of ten years.d) Tax credit on raw materials and supplies - a tax credit equivalent to the national internal revenue taxes and duties paid on raw materials, supplies and semi-manufacture of export products and forming part thereof shall be granted to a registered enterprise.e) Additional Deductions from Taxable Income for the first five years from registration. f) Additional deduction to fifty percent (50%) of the wages of additional skilled and unskilled workers in the direct labor force. The incentive cannot be availed simultaneously with Income tax holiday and shall be granted only if the enterprise meets a prescribed capital to labor ratio. This additional deduction can also be doubled if the activity is located in an identified in less developed areas (LDAs) Additional deduction for necessary and major infrastructure works. Registered enterprises locating in LDAs or in areas deficient in infrastructure, public utilities and other facilities may deduct from taxable income an amount equivalent to the expenses incurred in the development of necessary and major Infrastructure works. g) Employment of foreign nationals in supervisory, technical or advisory positions for five (5) years from date of registration. The positions of president, general manager, and treasurer or their equivalents, of foreign-owned registered firms may be retained by foreign nationals for a longer period. h) Simplification of customs procedures for the importation of equipment, spare parts, raw materials and supplies and exports of processed products. i) Importation of consigned equipment for a period of 10 years from date of registration, subject to posting of a re-export bond. The privilege to operate a bonded manufacturing/trading warehouse subject to Customs rules and regulations.


What types of complaints can a consumer lodge with the Consumer Protection Unit? A consumer can lodge any consumer complaint against any person licensed by the DTI by sell goods or provide any services to people in the Philippines. How do I lodge such a complaint with the Consumer Protection Unit? The consumers must lodge their complaints firstly with person with whom they have transacted with, before forwarding the matter to the Consumer Protection Unit. Should the consumer not get his or her complaint resolved by the sales representative or sales agent of the service provider or the retailer, the customer should demand that the complaint be handled by the sales representative's supervisor. Should the complaint not be resolved at that level, the complainant must demand that the complaint be handled by the relevant manager until all the relevant levels of seniority have been given an opportunity to resolve the complaint before forwarding it to the Consumer Protection Unit. What proof must I get to show that I have given the service provider or the retailer an opportunity to resolve my complaint? Complaints must note down the names of the person they dealt with and the dates when they lodged a complaint, as well as all other dates when they made enquiries or had discussions with the service provider or the retailer regarding the complaint. What if my complaint is still not resolved after I shall have given the service provider or the retailer an opportunity to resolve my complaint? The complainant can forward the complaint to the Consumer Protection Unit in the DTI. How do I send my complaint to the Consumer Protection Unit? All consumer complaints must be sent to the Department of Trade and Industry, Consumer Protection Unit either by post, fax, e-mail, telephonically or by simply walking in to the DTI offices in the area near you. Complainants who walk in to lodge a complaint will still be required to put their complaint in writing. What will the DTI, Consumer Protection Unit do after receiving my complaint? The DTI will acknowledge receipt of a complaint within a few days The acknowledgement letter shall state the case Reference Number and the Officer who will be dealing with the complaint. Complainant must quote this reference number and the responsible officer at all times when they make enquiries about progress on their complaint. What will DTI do with my complaint after they have received it, acknowledged it and registered it? The DTCA will take up the complaint with the relevant retailer or service provider, within a week upon receipt of a complaint. How long should I wait for the respondent to resolve my complaint? DTCA will demand a response from the retailer or the service provider within 14 working days upon receipt of a complaint, in compliance with the applicable regulations. What will DTCA do with the response from the retailer or the service provider? DTCA will appraise the complainant about how the complaint was resolved upon receipt of a response and enquire from the complainant if he/she is satisfied with the outcome. if the complainant is satisfied, the complaint shall be considered as finalised. What if I, the complainant, am not satisfied with the response from the retailer or the service provider? The DTCA will re-look into the merits of the facts of both the complaint and the respondent and on the basis of that, determine if the complaint should be escalated.III. RESOLVE A COMPLAINT:

DTI contact each party to try to resolve the matter. DTI aim to resolve most complaints within 30 days. However, if a complaint is complex or the parties do not cooperate, it takes longer. Under the law that governs the general marketplace, DTI cannot make official judgments like a court or judge. Nor can enforce the trader to pay the complainant. Only a court or tribunal can do this.DTI investigators operate under the Office of Fair TradingCompliance and EnforcementPolicy and Standards(PDF, 127KB). The framework provides the general policy and standards on which we base our compliance business.

A key function of the framework is that it provides important operational and administrative direction and guidance to investigators during the conduct of investigations and the taking of subsequent enforcement actions.RESEARCH WORK

Page Government Agencies / Entities1 Bureau of Food and Drugs 5 Maritime Training Council 9 National Maritime Polytechnic11Bureau of Product Standards14 Philippine Shippers Bureau 16 Construction Industry Authority of the Philippines 20 Air Transportation Office 22 Civil Aeronautics board 26 Maritime Industry Authority 33 Land Transportation Office 37 Land Transportation Franchising and Regulatory Board 39 Philippine Coast Guard 42 Bureau of Trade Regulation and Consumer Protection Department of Trade and Industry

IN FULL COMPLIANCE OF THE REQUIREMENTS IN TORTS & DAMAGES.

Submitted to: Submitted by:

Dr. Jose Teodorico V. Molina Ma. Luniflor B. Jaucian

TORTS& DAMAGES ASSGN_GOVERNMENT AGENCIES.docx

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