Torridge Parking Services Annual Report 2009
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Parking Services Annual Report 2009 / 2010 Department for Transport annual parking report (Off Street) 2009/2010 Introduction The District of Torridge can be found on the North Devon coast in the South West of England and covers a predominantly rural area of 380 square miles with a population of approximately 65,600 residents. Our main towns are Bideford, Great Torrington and Holsworthy. Civil Parking Enforcement Civil Parking Enforcement commenced in our off-street car parks in accordance with the Traffic Management Act 2004 on the 5 th May 2008. Prior to this date Devon did not have either Civil Enforcement Area or Special Enforcement Area status. For information relating to on-street parking in the District of Torridge please contact Gary Powell, Civil Parking Enforcement Officer, Devon County Council. Telephone 01392 382244 or email: [email protected] Alternatively use the following link to the Devon County Council website www.devon.gov.uk Car Parks Torridge District Council has 26 surface car parks, which in total provide 2355 parking spaces. The breakdown of these is as follows: Car Park Type Number of car parks Total number of spaces Pay and Display 21 2190 Free 5 165 Civil Enforcement Officers The Council currently employs 4 full time Civil Enforcement Officers to carry out enforcement of its off-street car parks between the hours of 8am– 6pm each day. Enforcement Parking is a highly emotive subject for which we strive to ensure all of our customers are treated in a fair, consistent and equable manner. In support of this we have the following processes in place: We will generally extend the period for payment of the discounted fee in circumstances where a challenge against the serving of the Penalty Charge Notice has been received. This is providing that the challenge was received in writing (letter, fax, email etc.) by not later than the last day of a 14- day period commencing with the date on which the Penalty Charge Notice was served. Non-display of either a valid Pay and Display Ticket or Permit. A significant number of motorists fail to correctly display a valid ticket in their vehicle (the ticket may have fallen down when they exited the vehicle or it was displayed face down etc). In these circumstances, providing it is the first recorded contravention (on our system) and a challenge is received in writing by not later than the last day of a 14 day period commencing with the date on which the Penalty Charge Notice was served and evidence of a valid ticket or permit is produced for the date and time in question, the Penalty Charge Notice will be cancelled. However, the Council reserves the right to reject any subsequent challenges against the serving of a Penalty Charge Notice for the same contraventio n. Statistical information for Torridge District Council (Off-street) 2009/10 As of 1 st October 2010 Department for Transport category Off Street (1a) Number of higher level PCNs issued : 228 (1b) Number of lower level PCNs issued : 3,611 Number of PCNs issued with no charge level : 0 (1c) Total number of PCNs issued : 3,839 (1d) Number of PCNs paid at discount rate : 2,139 (1e) Number of PCNs paid at the non-discount rate : 295 (1f) Total number of PCNs paid : 2,434 (1g) Total number of PCNs unpaid : 1,405* (1h) Number of applications to register a debt at TEC : 287 (2a) Number of PCNs issued by a CEO subject to challenges (statutory and other) : 1,223 (2b) Number of PCNs issued from an approved device subject to challenges (statutory and other) : 0 (2c) Total number of PCNs subject to challenges : 1,223 (2d) Number of PCNs cancelled as a result of a successful challenge (PCN correctly issued) : 826 (2e) Number of PCNs cancelled as a result of a successful challenge (PCN incorrectly issued) : 67 (2f) Total number of PCNs cancelled as a result of a successful challenge : 893 (2g) Number of PCNs which resulted in adjudication because of a challenge : 4 (2h) Number of PCNs written off for other reasons : 54 (3b) Number of vehicles clamped : 0 (3c) Number of vehicles removed : 0 Number of cases where Location group could not be defined : 0 *Note that this value includes 670 cancellations as a result of customer focused policies such as cancellation as a 'first offence' for the non display of a Pay and Di splay ticket.
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Transcript of Torridge Parking Services Annual Report 2009
8/8/2019 Torridge Parking Services Annual Report 2009
http://slidepdf.com/reader/full/torridge-parking-services-annual-report-2009 1/2
Parking Services Annual Report 2009 / 2010
Department for Transport annual parking report (Off Street) 2009/2010
Introduction
The District of Torridge can be found on the North Devon coast in the South West of England and covers a predominantly rural area of 380 square
miles with a population of approximately 65,600 residents. Our main towns are Bideford, Great Torrington and Holsworthy.
Civil Parking Enforcement
Civil Parking Enforcement commenced in our off-street car parks in accordance with the Traffic Management Act 2004 on the 5th May 2008. Prior tothis date Devon did not have either Civil Enforcement Area or Special Enforcement Area status.
For information relating to on-street parking in the District of Torridge please contact Gary Powell, Civil Parking Enforcement Officer, Devon CountyCouncil.
Telephone 01392 382244 or email: [email protected]
Alternatively use the following link to the Devon County Council website www.devon.gov.uk
Car Parks
Torridge District Council has 26 surface car parks, which in total provide 2355 parking spaces. The breakdown of these is as follows:
Car Park Type Number of car parks Total number of spaces
Pay and Display 21 2190Free 5 165
Civil Enforcement Officers
The Council currently employs 4 full time Civil Enforcement Officers to carry out enforcement of its off-street car parks between the hours of 8am–6pm each day.
Enforcement
Parking is a highly emotive subject for which we strive to ensure all of our customers are treated in a fair, consistent and equable manner. Insupport of this we have the following processes in place:
We will generally extend the period for payment of the discounted fee in circumstances where a challenge against the serving of the Penalty ChargeNotice has been received. This is providing that the challenge was received in writing (letter, fax, email etc.) by not later than the last day of a 14-day period commencing with the date on which the Penalty Charge Notice was served.
Non-display of either a valid Pay and Display Ticket or Permit. A significant number of motorists fail to correctly display a valid ticket in their vehicle(the ticket may have fallen down when they exited the vehicle or it was displayed face down etc). In these circumstances, providing it is the firstrecorded contravention (on our system) and a challenge is received in writing by not later than the last day of a 14 day period commencing with thedate on which the Penalty Charge Notice was served and evidence of a valid ticket or permit is produced for the date and time in question, thePenalty Charge Notice will be cancelled. However, the Council reserves the right to reject any subsequent challenges against the serving of a PenaltyCharge Notice for the same contravention.
Statistical information for Torridge District Council (Off-street) 2009/10
As of 1st October 2010
Department for Transport category Off Street
(1a) Number of higher level PCNs issued : 228(1b) Number of lower level PCNs issued : 3,611Number of PCNs issued with no charge level : 0(1c) Total number of PCNs issued : 3,839(1d) Number of PCNs paid at discount rate : 2,139(1e) Number of PCNs paid at the non-discount rate : 295(1f) Total number of PCNs paid : 2,434(1g) Total number of PCNs unpaid : 1,405*(1h) Number of applications to register a debt at TEC : 287(2a) Number of PCNs issued by a CEO subject to challenges (statutory and other) : 1,223(2b) Number of PCNs issued from an approved device subject to challenges (statutory and other) : 0(2c) Total number of PCNs subject to challenges : 1,223(2d) Number of PCNs cancelled as a result of a successful challenge (PCN correctly issued) : 826(2e) Number of PCNs cancelled as a result of a successful challenge (PCN incorrectly issued) : 67(2f) Total number of PCNs cancelled as a result of a successful challenge : 893(2g) Number of PCNs which resulted in adjudication because of a challenge : 4(2h) Number of PCNs written off for other reasons : 54(3b) Number of vehicles clamped : 0(3c) Number of vehicles removed : 0
Number of cases where Location group could not be defined : 0*Note that this value includes 670 cancellations as a result of customer focused policies such as cancellation as a 'first offence' for thenon display of a Pay and Display ticket.
8/8/2019 Torridge Parking Services Annual Report 2009
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Financial information for Torridge District Council (Off-Street)
Account Value
Income on Parking Account (PCN revenue) 09/10 £85,655Expenditure on Parking Account 09/10* £574,745Totals (surplus) / deficit -£489,090* This includes central support recharges and depreciation
Conclusions
The ethos of providing enough quality, clean and affordable parking that meets our customer's needs is at the core of our parking services. This isalso reflected in our approach to enforcement:
In the second year of operation under the provisions of the Traffic Management Act 2004 we cancelled 670 Penalty Charge Notices (PCNs) as resultof our customer centric policies as previously detailed. This represents a slight increase from the previous financial year.
On average we responded to customers' challenges and representations within 6 working days.
The percentage of PCNs paid (63%) appears to be lower than might be expected but this should be balanced against the number of PCNs cancelledas a result of our customer-focused approach. With this in mind we consider this to be a good recovery rate. The percentage of PCNs paid remainsunchanged from the previous financial year.
The reason that 94% of the Penalty Charge Notices served were at the lower rate is because there are very few contraventions in off-street carparks that are subject to the higher rate. This percentage remains unchanged from last year indicating that enforcement has been consistent.
Overall the Parking Service operated successfully in the second year of operation under the provisions of the Traffic Management Act 2004. This isespecially so given when considering such factors as the state of the economy.
Simon Toon
Parking Service Manager
