Topic 9 A112
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Transcript of Topic 9 A112
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Identifying communication process
Essentials of interpersonal communication
Barriers to effective communication?
Organizational communication
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Communication
The process of sending and receiving
messages with attached meanings.
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Source
encodes an intended meaning into a message
Receiverdecodes the message into a perceived
meaning
Noiseany disturbance that disrupts and interferes with
the transference of messages
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Communication channels
Face-to-face meetings
Email
Online discussions
Written letters
Telephone
Voice mail
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Feedback
the process through which the receiver
communicates with the sender by returning
another message
360-degree feedback
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Nonverbal communication
Takes place through facial expressions, body
position, eye contact, and other physical
gestures.
The act of speaking without using words.
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Kinesics
study of gestures and body postures
Proxemics
study of the way space is utilized
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Interpersonal issues
Occurs when individuals are not able to
objectively listen to the sender due to things
such as lack of trusts, personality clashes, a
bad reputation, stereotypes/prejudices, etc
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Physical distractions
Any aspect of the physical setting in which
communication takes place
Can interfere with communication
effectiveness
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Semantic problems
Involves a poor choice or use of words and
mixed messages.
Use the KISS principle of communication.
Keep it short and simple
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Mixed messages
Occur when a persons words communicate
one thing while actions or body language
communicates another
Nonverbals add important insights in face-to-
face meetings
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Active listening
The ability to help the source of a message
say what he or she really means.
Ability to listen well is a distinct asset.
Everyone needs to develop good skills inactive listening.
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Guidelines for active listening
Listen for content
Listen for feelings
Respond to feelings
Note all cues
Reflect back
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Status effects
Status differences create potential
communication barriers between persons of
higher and lower ranks
Mum effect
tendency to keep mum from a desire to be
polite and a reluctance to transmit bad news
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The specific process through which
information moves and is exchanged
throughout an organization.
Information flows:
Through formal and informal structures
Downward, upward, and laterally
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Formal channels
Follow the chain of command established by
an organizations hierarchy of authority
Informal channels
Diverge from formal channels by skipping
levels in the hierarchy or cutting across
vertical chains of command
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Grapevine
A network of friendships and acquaintances
through which rumors and other unofficial
information get passed from person to
person.
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Channel richness
The capacity of a communication channel
to convey information effectively.
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