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The University of Choice
Chapter 2: Introduction to
Business
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Business Defined
A business is an enterprise that provides
products or services desired by
customers.
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Business Management
Management is the act of getting people
together to accomplish desired goals and
objectives using available resources efficiently
and effectively.
Management comprises planning, organizing,
staffing, leading or directing, and controlling anorganization (a group of one or more people or
entities) or effort for the purpose of
accomplishing a goal.
http://en.wikipedia.org/wiki/Objective_(goal)http://en.wikipedia.org/wiki/Planninghttp://en.wikipedia.org/wiki/Organizinghttp://en.wikipedia.org/wiki/Human_resourceshttp://en.wikipedia.org/wiki/Leadershiphttp://en.wikipedia.org/wiki/Control_(management)http://en.wikipedia.org/wiki/Organizationhttp://en.wikipedia.org/wiki/Organizationhttp://en.wikipedia.org/wiki/Control_(management)http://en.wikipedia.org/wiki/Leadershiphttp://en.wikipedia.org/wiki/Human_resourceshttp://en.wikipedia.org/wiki/Organizinghttp://en.wikipedia.org/wiki/Planninghttp://en.wikipedia.org/wiki/Objective_(goal) -
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Resourcing encompasses the deployment and
manipulation of human resources, financial
resources, technological resources and natural
resources.Since organizations can be viewed as systems,
management can also be defined as human
action, including design, to facilitate the
production of useful outcomes from a system.
This view opens the opportunity to 'manage'
oneself, a pre-requisite to attempting to manage
others.
http://en.wikipedia.org/wiki/Resourcinghttp://en.wikipedia.org/wiki/Human_resourceshttp://en.wikipedia.org/wiki/Financialhttp://en.wikipedia.org/wiki/Technologicalhttp://en.wikipedia.org/wiki/Natural_resourceshttp://en.wikipedia.org/wiki/Natural_resourceshttp://en.wikipedia.org/wiki/Systemshttp://en.wikipedia.org/wiki/Systemshttp://en.wikipedia.org/wiki/Natural_resourceshttp://en.wikipedia.org/wiki/Natural_resourceshttp://en.wikipedia.org/wiki/Technologicalhttp://en.wikipedia.org/wiki/Financialhttp://en.wikipedia.org/wiki/Human_resourceshttp://en.wikipedia.org/wiki/Resourcing -
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Key Business Decisions
Product What type of product should be produced?
Preschool Programs, daycare service, tuitions
Production How should the product be produced? Teaching &learning.
Promotion How should the product be promoted? Flyers/brochures,
roadshow, community services
Financing How should the company obtain funds to finance the cost
of producing the product? NGO, Government Sponsored,
Company, joint-venture, Sole proprietorship,
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Business Decisions
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Key Stakeholders
Owners Entrepreneurs/Sole proprietors
Co-owners (joint-venture)
Stockholders (pt. Ltd/Sdn. Bhd.)
Employees
Admin, teachers, etc
Suppliers
Franchisor, product/servicesuppliers
Customers
Parents/children
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Planning Ahead Study Questions
What is entrepreneurship?
What is special about small businesses? How does one start a new venture?
What resources support entrepreneurship and
business development?
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Study Question 1: What is
entrepreneurship? Entrepreneurship
Strategic thinking and risk-taking behavior that resultsin the creation of new opportunities for individuals
and/or organizations.
Entrepreneurs Risk-taking individuals who take actions to pursue
opportunities and situations others may fail to
recognize or may view as problems or threats.
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Definition of EntrepreneurOur common understanding:
The boss
The business owner The risk taker
One who starts a small business
The resourceful person
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Entrepreneurs are Founders of businesses that become large-scale
enterprises.
People who: Buy a local franchise outlet
Open a small retail shop
Operate a self-employed service business
People who introduce a new product or operational
change in an existing organization.
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Typical characteristics of entrepreneurs: Internal locus of control
High energy level
High need for achievement Tolerance for ambiguity
Self-confidence
Passion and action-orientation
Self-reliance and desire for independence
Flexibility
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Personal traits and characteristics of entrepreneurs.
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Typical entrepreneurial backgrounds andexperiences: Parents were entrepreneurs or self-employed.
Families encouraged responsibility, initiative, andindependence.
Have tried more than one business venture.
Have relevant personal or career experience.
Become entrepreneurs between 22 and 45 years ofage.
Have strong interests in creative production andenterprise control.
Seek independence and sense of mastery.
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Common myths about entrepreneurs:
Entrepreneurs are born, not made.
Entrepreneurs are gamblers.
Money is the key to entrepreneurial success.
You have to be young to be an entrepreneur.
You must have a degree in business to be anentrepreneur.
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Why become an entrepreneur?
Being able to do own thing
Greater control over own workingenvironment
More opportunities for continuous
growth and mobility Flexibility in lives
Huge financial rewards
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Types of Entrepreneurs Owning own business may be a life time pursuit or just one
part of your career. Serial entrepreneurs start, grow, and
sell several business over the course of their career.
Approaches to the types of entrepreneurs vary across a
wide spectrum. Ray Smilor recognizes 3 kinds of
entrepreneurs:
1. Aspiring entrepreneurs
Dream of starting a business; hope to be their own bosses,
but not yet made the leap from their current employment
into a startup; 7 millions in US
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2. Lifestyle entrepreneurs
Have developed an enterprise that fits their
individual circumstances and style of life.
To earn income for themselves and families.
Referred as small business , develop ventures
that are essential to a communitys well being; >
13 millions in US; running business from home, e.gservice firms, consulting practices, sales, technical
and administrative support, repair service, and arts.
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3. Growth entrepreneurs Have both the desire and ability to grow as fast and
as large as possible.
Most dynamic job generators in the American
economy.
E.g. In US : 300,000 entrepreneurial companies
with 50 employees, 20 % increase per year,
employment grows at an estimated rate of 150,000jobs per year (David Birch at Cognetics, inc.,
Cambridge, Massachusetts)
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Disadvantages of lifestyle
entrepreneurs
limited fund, no possibilities of selling part of the
company for cash to pay for growth;
not provide a way for investors to get a return ontheir investment through the sale of their
ownership position in the company.
Being dishonest with yourself at an early stage
about the control and lifestyle issues will lead toserious and unpleasant conflicts with investors.
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Growth entrepreneurs, are much less driven by
control or lifestyle. They recognize that to grow
quickly they will have to sell part of theircompany to raise cash.
These investors will apply various level of
control. They want to build a valuable company
and then sell it either to an established companyor public. They are willing to trade control for
growth and wealth creation.
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Entrepreneurship Entrepreneurship is more than simply starting a
business.
It is the process of creating something new with value by
devoting the necessary time and effort, assuming the
accompanying financial, psychic (physical) and social risks,
and receiving the resulting financial rewards, personalsatisfaction and independence.
Entrepreneurial success is simply a function of the ability of
an entrepreneur to see these opportunities in the
marketplace, initiate change (or take advantage of change)
and create values through solutions.
Entrepreneurship can include small business, business
owned by women, high technology start ups, home based
business, family owned business.
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Forms of Entrepreneurship1. Social Entrepreneurship
2. Business Entrepreneurship
3. Techno Entrepreneurship
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Social Entrepreneurship
Any creative and innovative solution applied to
solve social problems (Mohammad Yunus,
2007) It involves social mission
Profit and/or entrepreneurial processes
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Business Entrepreneurship
Its about the study of systems, structure, and
staffing to make a large corporation stay
competitive, innovative, and profitable on asustainable basis.
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MotherTeresa did
what nootherperson hasdone
before totake care ofthe poor,destituteand sick
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Lance Armstrong
7 times Tour de
France champion His real victory is
with the LAF where
he helps hundreds
of cancer victims
T
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Sir Edmund Hillary was first to
conquer Mt. Everest
T U f C
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Sir Edmund Hillary came back to Nepal and
helped the Sherpas improve their livingconditions.
T U f C
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Banker to the poor
Th U f Ch
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Mohammad Yunus
Taught Developmental Economics at the
University of Chitagoong in Bangladesh.
Economics, right at the outskirt of theUniversity, poverty was everywhere.
He found out that all that was needed by the
poor was a loan of 27 chakas. Thats how the
Grameen Bank started.
Th U f Ch
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Why are they entrepreneurs?
They had little or no
resources at all but they
survived and achieved whatthey wanted in life.
Th U f Ch
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Entrepreneurship and the Internet The Internet offers numerous entrepreneurial
opportunities.
Online buying and selling Dot-com businesses
Businesses are limited only by personal creativity.
Business-to-Business (B2B) ventures are possible.
Th U f Ch
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International business entrepreneurship
Provides strategic opportunities for small businesses.
Creates exporting and importing opportunities.
Supported through appropriate governmental and
non-governmental organizations.
Th U f Ch
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Study Question 2: What is special about
small businesses?Small businesses
Ones with 100 or fewer employees.
Independently owned and operated. 50 percent of the private labour force works in
small businesses.
Are established by:
Starting a new business.
Buying an existing business.
Buying and running a franchise.
Th U i it f Ch i
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Family businesses
Owned and financially controlled by family members.
Largest percentage of businesses worldwide. Can provide an ideal business situation.
Problems unique to family businesses:
Family business feud
Succession problem
Th U i it f Ch i
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Reasons for small business failures: Lack of experience
Lack of expertise
Lack of strategy and strategic leadership
Poor financial control
Growing too fast
Insufficient commitment
Ethical failure
Th U i it f Ch i
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Eight reasons why many small
businesses fail.
Th U i it f Ch i
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Study Question 3: How does one start
a new venture? Important issues in new venture creation:
Does the entrepreneur have good ideas and the courage to give
them a chance?
Is the entrepreneur prepared to meet and master the test of
strategy and competitive advantage?
Can the entrepreneur identify a market niche that is being
missed by other established firms?
Can the entrepreneur identify a new market that has not yetbeen discovered by existing firms?
Can the entrepreneur generate first-mover advantage by
exploiting a niche or entering a market before competitors?
Th U i it f Ch i
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Questions that keep a new venture focused on its
customers
Who is your customer?
How will you reach key customer market segments?
What determines customer choices to buy or not buy your
product/service?
Why is your product/service a compelling choice for the
customer?
How will you price your product/service for the customer?
How much does it cost to make and deliver your
product/service?
How much does it cost to attract a customer?
How much does it cost to support and retain a customer?
Th U i it f Ch i
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Life cycle of entrepreneurial firms
Birth stage
Breakthrough stage Maturity stage
Each stage poses different managerial
challenges and requires different managerialcompetencies.
Th U i it f Ch i
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Stages in the life cycle of an
entrepreneurial firm.
Th U i sit f Ch i
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Basic items that should be included in a business plan: Executive summary
Industry analysis
Company description Product and services description
Market description
Marketing strategy
Operations description
Staffing description Financial projection
Capital needs
Milestones
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Forms of legal ownership
Sole proprietorship
Partnership
General partnership
Limited partnership
Limited liability partnership
Corporation
Limited liability corporation (LLC)
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Financing the new venture
Sources of outside financing
Debt financing Equity financing
Equity financing alternatives
Venture capitalists
Initial public offerings Angel investors
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Promoting entrepreneurship in large enterprises
Intrapreneurship Skunk works
Business incubators
Small Business Development Centers
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Activity
What characteristics do you have to be a successful
entrepreneur?
Find a profile of a successful entrepreneur who
inspires you and
share it to the class. What are the characteristics that
you can learn from her or him to be a successfulentrepreneur?
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THANK YOU