TOPCONSULTANTSdirectory

TOPCONSULTANTS directory

Buck consultants, a XeroX company

155 Wellington St. W., Toronto M5V 3H1Contact | Marina Scassa, Director of MarketingEmail | marina.scassa@ buckconsultants.comTel | 416-865-0060 Fax | 416-865-1099Website | www.buckconsultants.ca

cowan Insurance Group ltd. BenefIts and retIrementconsultInG dIvIsIon

705 Fountain St. N., P.O. Box 1510,Cambridge, Ont. N1R 5T2Contact | Teresa Norris-Lue, Vice-president, Benefits Tel | 519-650-6363 Fax | 519-650-6433Email | teresa.norris-lue @cowangroup.caWebsite | www.cowangroup.ca Services | Benefits consulting, DC CAP consulting, health and disability management, group benefits third party administration, international programs Cowan provides these services from offices in Cambridge, Ottawa and Hamilton.Description | For 30 years, Cowan has assisted plan sponsors in managing their pension and benefits plans, helping with administrative challenges, and providing health and disability management solutions and international programs.

THE CONSULTANT WORLD is constantly changing and evolving to respond to market conditions and client needs. To help plan sponsors navigate the many pension, benefits and communications challenges, we bring you the Benefits Canada directory and marketplace listing of the leading consultants across Canada.

aon consultInG Ste. 500, 145 Wellington St. W.,Toronto M5J 1H8Contact | Marilynne Madigan,Senior Vice-presidentTel | 416-542-5578 Fax | 416-542-5501 Email | marilynne.madigan@aon.ca Website | www.aon.ca Services | Actuarial services, benefitsconsulting, communication consulting,compensation consulting, DB pensionconsulting, DC /CA P consulting, HRconsulting, HR outsourcing, investment consulting (asset allocation, investment manager selection, investment policy development, performanceattribution, performance measurement, research services, risk analysis), plan administration/outsourcing.Description | Aon Consulting iscommitted to delivering innovative,personalized and value-driven humancapital solutions. Fuelled by bestpractices of 36,000 colleagues in 120 countries, our 700+ Canadianprofessionals in 12 offices help clientsshape their organizations into theworkplaces of the future throughbenefits, talent management and rewards strategies and solutions.Total Canadian Clients | 3,000Total Employees in Canada | 804

BfInance canada Ste. 2200, 1250 René Lévesque Blvd. W.,Montreal H3B 4W8Contact | Jean-François Milette, Managing Director Tel | 514-393-4899 Fax | 514-813-2096 Email | jfmilette@bfinance.com Website | www.bfinance.com Services | bfinance’s investment consulting practice focuses on search and selection of investment managers. Description | Founded in 1999, bfinance today has serviced more than 300 individual (excluding repeat business) clients from 20 countries

around the world and has grown to more than 60 employees located in offices in London (headquarters), Paris, Munich, Milan, Montreal and Toronto. bfinance is staffed by practitioners with a wealth of complementary, investment, transaction banking and consult- ancy experience.

Brockhouse cooper Ste. 4025, 1250 René-Lévesque Blvd. W., Montreal H3B 4W8 Contact | Éric Fontaine, Executive Vice-president Tel | 514-932-1548 Fax | 514-932-8288 Website | www.brockhousecooper.com Services | Investment consulting including portfolio strategies, manager monitoring, manager search, asset management and transition management. Description | Brockhouse Cooper is a global company established in 1968 and headquartered in Montreal. It is a premium boutique firm offering integrated financial solutions to institutional clients, specialized investors and investment managers around the world. Brockhouse Cooper offers a full suite of advisory services to help clients manage their entire investment process. As a complete package, or à la carte, clients can access services such as strategy development, manager research, transition management and manager monitoring. Total Clients | 50Total Employees in Canada | 17

Services | Retirement (pension and actuarial), health and welfare consulting, investment consulting, administration, and employee communication services.Description | Buck Consultants provides complete and creative, full-service solutions to organizations facing benefits issuse. Our clients include corporations, not-for-profit and educational institutions, and governments. We have built our reputation on making client service our first priority; our vision is to make our clients "rave" about us.Total Employees in Canada | 240

dan lawrIe Insurance Brokers ltd. 105 Main St. E., Hamilton L8N 1G6Contact | Jennifer OsbornFinancial Services ManagerTel | 905-525-7259 Fax | 905-521-7989

TOPCONSULTANTSdirectory

TOPCONSULTANTS directory

EcklEr ltd.Ste. 900, 110 Sheppard Ave. E.,Toronto M2N 7A3Contact | Todd McLean, PrincipalTel | 416-696-3059 Fax | 416-696-3950Email | tmclean@eckler.caWebsite | www.eckler.ca Services | Pension actuarial, administration, risk management, investment consulting, communications and change, group benefits, technology. Description | As the country’s largest, independently owned pension and benefits consulting firm, Eckler is committed to delivering progressive solutions and superior service to Canadian organizations. Each of our practice areas (pension and actuarial, investment consulting, communications and change, group benefits and technology solutions) is a leader in its field and committed to service excellence.

HEwitt

Ste. 1600, 225 King St. W.,Toronto M5V 3M2 Contact | Marcia McDougall Tel | 416-227-5713 Fax | 416-227-5744 Email | marcia.mcdougall @hewitt.com Website | www.hewitt.com/canada Services | HR and benefits outsourcing, compensation and benefits data, as well as consulting in talent and rewards, healthcare, retirement, actuarial, and organizational change. Description | Hewitt Associates provides organizations around the world with expert HR consulting and outsourcing solutions to help them anticipate and solve their most complex benefits, talent and related financial challenges. With a history of exceptional client service since 1940, Hewitt has offices in 33 countries, including Canadian offices in Toronto, Montreal, Vancouver, Calgary and Regina.

kriEgEr + AssociAtEs

Ste. 300, 43 Front St. E., Toronto M5E 1B3Contact | David Krieger, PresidentTel | 416-363-1221 Fax | 416-363-0677Email | dak@kriegerandassociates.comWebsite | www.kriegerandassociates.comServices | Benefits consulting,communications consulting, DB pension plan consulting, DC/CAP consulting, HR technology services.Description | K+A is a proud Canadianconsulting boutique offering expertiseand support products in the fields ofgroup benefits, HR communications,retirement and technology.Total Canadian Clients | 42Total Employees in Canada | 12

Email | josborn@danlawrie.comWebsite | www.danlawrie.com Services | Employee benefits, pension, investment, succession planning, property casualty and HR consulting. Description | Dan Lawrie Insurance’s dedicated associates are experts in a full range of financial and related property casualty services. For more than 25 years, our solution—based approach has ensured that every dollar spent on benefits and pension has an ROI for the employer and brings values to employees. Total Clients | 750Total Employees | 85

Esi cAnAdA

5770 Hurontario St., 10th fl.,Mississauga, Ont. L5R 3G5Contact | John Herbert, director,product and clinical servicesTel | 905-712-6318 Fax | 905-712-9986Email | jherbert@express-scripts.com Website | www.esi-canada.com Services | Health and dental claimsmanagement, claims adjudication, claims payment and eligibility verificationDescription | ESI Canada is the

MErcEr (cAnAdA) ltd.161 Bay St., P.O. Box 501, Toronto M5J 2S5Contact | Greg Fayarchuk,Canadian Sales LeaderTel | 416-868-2000 Fax | 416-868-7671Email | greg.fayarchuk@mercer.comWebsite | www.mercer.caServices | Consulting in retirement, health and benefits, compensation, performance management, outsourcing, investment, investment management, communication, change management, HR operations, and information products. Description | Mercer is a leading global provider of consulting, outsourcing and investment services. Mercer works with clients to solve their most complex benefits and human capital issues, designing and helping to manage health, retirement and other benefits. Itis a leader in benefits outsourcing. Mercer’s investment services include investment consulting and multi-manager investment management. Total Canadian Clients | 3,155Total Employees in Canada | 1,800+

MicrotrEnds coMputing sErvicEs Ste. 104, 60 Granton Dr., Richmond Hill, Ont. L4B 1J2Contact | Tony Gouveia, Director, Sales and MarketingTel | 905-882-9844 ext. 110Fax | 905-882-9845Email | tonyg@microtrends.netWebsite | www.flextpa.comServices | Group administration/billing software.Description | Microtrends has developed FlexTPA, a leading-edge software solution for TPAs that allows them to automate all aspects of group benefits administration/billing, enhance service to their group clients and gain a valuable insight to grow a successful business. With FlexTPA, group benefits administrators have full control over the design of flexible benefits cafeteria plans, integration services with carriers/claims payers and a group Web portal for client self-service. Total Employees in Canada | 5

leading health benefits manager in Canada. We partner with insurance companies, third-party administrators and the public sector to optimize the value of health benefits for more than seven million Canadians. We ensure that our customers are able to provide high-quality, cost effectivehealthcare products.Total Employees in Canada | 300

TOPCONSULTANTSdirectory

TOPCONSULTANTS directory

THE SEGAL COMPANY, LTD.45 St. Clair Ave. W., Toronto M4V 1K9Chief Client Contact | Pui-Ying Chan,Senior Vice-presidentTel | 416-969-3970Fax | 416-961-2101Email | pchan@segalco.comWebsite | www.segalco.caServices | Actuarial services,benefi ts consulting, communications consulting, DB pension plan consulting, DC/ CA P consulting,HR consulting, investment consulting (asset allocation, employee communication, investment manager selection, investment policydevelopment, plan design, performance attribution, performance measurement, research, risk analysis), computer and management consulting.Description | The Segal Company, Ltd. is an employee benefi ts, HR and actuarial consulting fi rm. Our services include actuarial, communication, computer and management consulting, group benefi ts and investment consulting.Total Employees in Canada | 25

TOWERS WATSON

Ste. 1701, 175 Bloor St. East, Toronto M4W 3T6Contact | Kevin Aselstine,Managing ConsultantTel | 416-960-2700 Fax | 416-960-2819Website | www.towerswatson.comServices | Pension consulting (including actuarial and pension administration), health and group benefi ts, insurance, reinsurance and investment consulting, executive compensation, employee rewards, employee surveys and data services, HR function effectiveness and technology.Description | Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, risk and fi nancial management. With 14,000 associates around the world, we offer solutions in the areas of employee benefi ts, talent management, rewards, and risk and capital management.

MORROW, CROSSDALE & ASSOCIATES INC.Ste. 219, 445 Apple Creek Blvd., Markham, Ont. L3R 9X7Contact | Ted Morrow, ConsultantTel | 905-881-5783Fax | 905-881-5650Email | ted.morrow@morcro.caWebsite | www.morcro.ca Services | Pension consulting,benefi ts consulting.Description | Morrow, Crossdale & Associates specializes in plan design, funding levels and underwriting of group life, disability, health anddental programs. The fi rm also provides consultation in the area of pension plans, deferred profi t sharing plans and RRSPs.Total Clients | 110Total Employees in Canada | 5Canadian Branch Offi ce Location | Newmarket

MORNEAU SOBECO INCOME FUND

Ste. 700, One Morneau Sobeco Centre895 Don Mills Rd.,Toronto M3C 1W3Contact | Alex Diemer, Partner, Business DevelopmentTel | 416-445-2700Fax | 416-445-7989Email | adiemer@morneausobeco.comWebsite | www.morneausobeco.com Services | Pension and benefi ts consulting (DB and DC plans, savings, investments, retirement planning, traditional and fl exible benefi ts plans and communications).Description | MSIF is the largest Canadian-owned HR consulting and outsourcing fi rm focused on pensions, benefi ts, employee assistance programs and other workplace health and productivity solutions. We have one of the largest benefi ts consulting practices in the country, and our retirement consulting practice dates back to 1962. Total Clients | 7,000 Total Employees | 2,400

PBI ACTUARIAL CONSULTANTS LTD.St. 1070, One Bentall Centre,505 Burrard St., P.O. Box 42, Vancouver V7X 1M5Contact | Tony C.L. Williams, President and Consulting ActuaryTel | 604-647-3232 or 1-877-687-8056Fax | 604-687-8074Email | tony.williams@pbiactuarial.caWebsite | www.pbiactuarial.caServices | Actuarial services, benefi ts consulting, DB and DC pension plan consulting, investment consulting, plan administration.Description | PBI Actuarial Consultants Ltd. is an employee-owned fi rm specializing in providing services to plans managed by boards of trustees. PBI’s associates have extensive experience in all aspects of pension and benefi ts plan design, funding and administration, including setting, implementing and monitoring investment policy.Total Canadian Clients | 25 Total Employees in Canada | 36

THE WILLIAMSON GROUP

225 King George Rd.Brantford, Ont. N3R 7N7Tel | 1-800-265-9973 or 519-756-9560Fax | 519-756-9914Email | info@williamsongroup.comWebsite | www.williamsongroup.comServices | Employee benefi ts, pension, executive benefi ts, TPA, corporate wellness, disability adjudication, fi nancial planning, medical concierge service.Description | The Williamson Group is a solutions provider committed to delivering sustainable employee benefi t strategies to Canadian and international employers. TWG is Canada’s global benefi ts alternativeto the major consulting houses.TWG has developed a real–time disability adjudication and administration program that signifi cantly reduces disability costs.

TOPCONSULTANTSmarketplace

TOPCONSULTANTSmarketplace

EXPECT MORE.

At Brockhouse Cooper, we offer a full suite of advisory services to help clients manage their investments. As a package, or à la carte, clients may access services such as strategy development, manager research and monitoring and transition management.

www.brockhousecooper.com

of the ScienceThe Art

www.eckler.caVancouver • Winnipeg • Toronto • Montreal • Quebec City • Halifax

Barbados • Jamaica

A M E M B E R O F A B E L I C A G L O B A L

At Eckler Ltd. our exceptional professionals combine technical excellence with aggressive listening and visionary thinking.

The result is inspired solutions to our clients’ business challenges.

pension actuarial administration risk management communications and changegroup benefits technology investment consulting

The greatest scientists arealways artists as well.Albert Einstein

Just what the doctor ordered.Just what the

doctor ordered.

A HEALTH BENEFIT

MANAGER HANDLING:

• PHARMACY

• DENTAL

• VISION

• HOSPITAL

• HEALTHCARE

PRACTITIONERS

Your prescription for increased efficiency is here! ESI Canada offers a comprehensive and flexible health benefit management solution designed specifically to meet your company’s claim adjudication needs. You not only get a system – you get our commitment to health benefit manage-ment. Use our state-of-the-art claims processing, plus industry-leading healthcare expertise to manage your benefits. Partner with ESI Canada to get just what the doctor ordered. For a healthier and wiser approach to health benefit management, contact us today.

Visit www.esi-canada.com or contact:

John HerbertDirector of Product & Clinical Services jherbert@express-scripts.com Tel: 1.888.677.0111, ext. 6318

TOPCONSULTANTSmarketplace

TOPCONSULTANTSmarketplace

Watc h t h e v i d e o at p a l b e n e f i t s . co m .O r s e a rc h f o r “ Pa l B e n e f i t s” o n yo u t u b e.

Why a re 9 8 %*o f Pa l ’s c l i e nt s to t a l l y s at i s f i e d w i t h o u r

b e n e f i t s, re t i re m e nt,a n d co m p e n s at i o n a d v i ce?S e e fo r yo u r s e l f … b e c a u s e n o - o n e s ays i t a s we l l a s o u r c l i e n t s.

Pro u d s o l e s p o n s o r o f t h e To ro nto B o a rd o f Tra d e’s2 0 1 0 Co m p e n s at i o n S u r ve y

* I n d e p e n d e nt S u r ve y, 2 0 0 9

Pa l B e n e f i t s I n c .1 0 5 2 Yo n g e S t re e t, 3 rd F l o o r

To ro nto, O N M 4 W 2 L 14 1 6 - 9 6 9 - 8 5 8 8

1 - 8 6 6 - 9 6 9 - 8 5 8 8w w w. p a l b e n e f i t s . co m

EFAP • Integrated Disability Management

Selection and Succession • Health Challenge Events

Return-To-Work Psych Assessments/Diagnosis

Online Tools • Employee Health Surveys

www.humansolutions.ca1.888.689.8604

Looking for that perfect

top-to-bottom solution?

TOPCONSULTANTSmarketplace

TOPCONSULTANTSmarketplace

Providing Benefits, Actuarial andHuman Resources Consulting Services

Calgary 403.692.2264Montreal 514.989.3735Toronto 416.969.3960

And Offices Throughout the U.S.

RetirementGroup BenefitCommunicationsAdministration and TechnologyInvestment

www.segalco.ca www.sibson.ca

T H E S E G A L C O M P A N Y , L T D .

www.pbiactuarial.ca

Vancouver604-687-8056 or 1-877-687-8056

Montreal514-940-2273

■ Specialists. PBI focuses on serving negotiated cost and target benefit pension and health & welfare plans.

■ Innovative. Our expertise in risk management is key to securing fully funded plans for our clients.

■ Employee owned. No conflict of interest ensures that the best interests of plan beneficiaries remain our primary focus.

■ Experience. PBI’s actuaries and consultants have been providing consulting services for more than 30 years.

■ Bilingual. Services in both English and French.

CONSULTINGTRENDScolumn

The entire retirement system isn’t in crisis. A closer look reveals it’s the third pillar that needs support. Fred Vettese, chief actuary of Morneau Sobeco, believes there are three possible ways to fix it.

ThERE iS a general feeling that we are on the brink of a major change in our retirement income system. In a 2010 Morneau Sobeco 60 Second Survey, 68% of plan sponsors surveyed felt that the current system is in crisis. It has been more than 20 years since Canadian governments have given pensions so much attention. The curious thing is that this is happening when poverty levels among Canada’s seniors are considerably lower than among the working age population. From an international perspective, Canada’s retirement system ranks a respectable fourth on a global index, well ahead of highly developed countries such as the U.S., Germany and Japan. (See our January and April Vision newsletters at www.morneausobeco.com.)

When we delve a little deeper, we find that it is the third pillar of our retirement system that is in crisis rather than the system as a whole. That third pillar consists mainly of RRSPs and registered pension plans with the main problem being that not enough Canadians are covered nor are they accumulating enough retirement savings when they are covered.

Three basic ways to fix it are emerging. One is to de-empha-size the third pillar and instead strengthen the second pillar, which means expanding the Canada/Quebec Pension Plan. If this is done, registered pension plans would almost certainly have to be reconfigured so as to accommodate a larger C/QPP. This would keep the consulting

community busy for an extended period of time. Another possibility is to expand the third pillar by adding a new vehicle to it – a Canada-wide voluntary savings plan. Assuming it goes forward, the big question is whether this would be a public sector or a private sector venture. There are too many different variations to analyze how this might unfold.

The most likely fix, though, will be to leave the three pillar structure more or less unchanged, apart from a “tweak” to registered pension plans to allow a bevy of new plan designs. The design that has received the most attention is target benefit plans for single-employer situations. These are plans that look a lot like defined benefit plans to the participants but have more in common with defined contribution plans when it comes to employer risk. Target benefit plans are not perfect but they may be a good jumping-off point from which other innovative plan designs can evolve – designs which also share the risk between employers and employees in new ways.

All this is in addition to IFRS accounting changes, plan changes to reflect Ontario pension legis-lation and the ongoing struggle to fund deficits in the wake of the recent financial meltdown. The next twelve months should be very interesting.

Fred Vettese is Chief Actuary of Morneau Sobeco. Fred provides thought leadership for Morneau Sobeco and is responsible for ensuring that professional standards are maintained on a national basis. He has over 25 years of experience in providing pension advice to major organizations across Canada. Fred has had many articles published in Benefits Canada, Pension and Benefits Monitor, and other industry journals. He also sits on Morneau Sobeco’s Pension Steering Committee and serves on external committees including the C.D. Howe Pension Papers Advisory Group.

Is the third pillar crumbling?