Top Tips Enterprise Content Management Tom Reamy Chief Knowledge Architect KAPS Group Knowledge...
-
Upload
aden-acklin -
Category
Documents
-
view
217 -
download
0
Transcript of Top Tips Enterprise Content Management Tom Reamy Chief Knowledge Architect KAPS Group Knowledge...
Top Tips Enterprise Content Management
Tom ReamyChief Knowledge Architect
KAPS Group
Knowledge Architecture Professional Services
http://www.kapsgroup.com
2
Top Tips – Enterprise Content Management
Taxonomy is central to the success of ECM– 70% of ECM initiatives in 2007 will fail due to an
underinvestment in Taxonomy Development - Gartner– Use ECM initiative to reorganize and categorize your content– What is missing is the meaning dimension
• Unstructured content in, garbage out
– Integrate semantics into publishing process:• Publish by category, not web site or share drive folder• Suggested categorization, metadata
3
Top Tips – Enterprise Content Management
Self Knowledge – the Path to Enlightenment Before and/or as you start:
– A - Content catalog, including content structures, analysis– B - Community catalog – formal and informal– C – Business Process catalog – emphasis on info part– Map A & B & C – Information behaviors, communication
channels, community specific vocabularies, natural level categories, special content needs, etc.
Knowledge engineering, not needs assessments
4
Top Tips – Enterprise Content Management
ECM – is a platform, part of infrastructure– ECM, KM, LMS – all moving in the same direction– Manage entire life cycle of information
• Create, store, retrieve, use
– Needs to be integrated throughout the business processes of the entire organization
– ECM is the foundation for search (especially categorized results), portals (personalization), and other applications (Text Mining, personalized alerts, etc.)
5
Top Tips – Enterprise Content Management
Location of Central Team– Best: Central, Dedicated Department
• Cross Organizational, Multidisciplinary– Worst: IT Project Manger, Intranet programming team
Hybrid model is best- combination of team, SME, software– Authors, SME’s
• Given summary, metadata suggestions, categorization – controlled vocabulary
– Central Team• Review documents –Use summaries, metadata, to provide
context • Review infrastructure requests – new keywords, categories
– Partners: IT, HR, Corporate Communication, Library, Training
6
Top Tips – Enterprise Content Management
ECM – Taxonomy Model– Determine elements - Formal taxonomy, Browse
Classifications, Facets– How integrate taxonomy and metadata
• Keywords, entity-facets,
– Determine the right balance of Buy and Build– Determine needs and type of taxonomy management and
categorization software – stand alone or integrated