“Top of Your Game” L&DRole of new technologies

Phil Aspden

Career 1: Librarianship/ Information Science

CuratingFacilitating[pull paradigm]

Career 2: Adult Education

TeachingTraining[push paradigm]

Career 3: Learning technologies & Organisational Development

Curating FacilitatingCoachingTraining[Balance of Pull & push]

Digital natives? - do you have one at home?

Technology for learning?

The Environment• Consumerisation of IT• Knowledge and

information explosion• Generation X/Y/Z

[digital immigrants/ digital natives]

• Social Learning 70/20/10

• Economy

The Implications• Information/ knowledge available NOW

[provenance]• Higher expectations of technology [it

works!]• Pervasive connectivity & mobile

devices• Expect to use technology• Training is a [small] part of an

individuals development• Value for money / ROE questioned

Synchronous● Group of 2 or more● Interaction between people● Simultaneous communication● Requires planning, agreement and

'space'

Asynchronous● Individual● Interaction with pre-designed media

e.g quizzes● Communication across space and time● Fits to own schedule

Learning activities

Teaching/ training Learning/ development

Quick exercise

Draw up a list [2 columns] of the synchronous/ asynchronous training & learning activities that take place in your organisation now.

Quick exercise – a different lensIn your lists highlight the formal training & learning activities that take place in your organisation now.Formal = organised/ instructor lead

Asynchronous Synchronous

Hybrid Learning

Mobile Learning

* 70/20/10 learning concept was developed by Morgan McCall, Robert W. Eichinger, and Michael M. Lombardo at the Center for Creative Leadership

70/20/1070% - from real life and on-the-job

experiences, tasks and problem solving. 20% - from feedback and from observing and

working with role models10% - from formal trainingCuration

Facilitation

Performance management

[ coaching mentoring]

Pressures to develop asynchronous & informal methods of both training and learning• Natural & less formal• Time• Money• Quality of results• Using face to face time more

productively

The balance shifting toward informal asynchronous• Use forums/ chat etc. to retain cohort interaction.• Interactive activities [some may be synchronous! –

chat web conferencing etc], wikis, glossaries.• Develop coaching & mentoring skills• Greater use of ‘mobile’ learning devices –

smartphones/ tablets etc• Generation Y/Z/ igeneration [digital natives] – suits

their style• Instructional design becomes a crucial skill

Flipped Classroom

Khan Academy

Khan Academy

5.56

Learning technologies – training [synchronous]

• E learning – content• Simulation Models• Greater use of video• Simulation Virtual reality [

virtual patients]• A 3D classroom• QR codes – scan for training notes

Social Learning Frameworks“If IBM knew what IBM knows – we would be unstoppable!”

Intellectual CapitalKnowledge transfer

Social learning• Compliment and enhance ‘formal’

programmes• On the job learning 70% + 20%• Just in time solutions [find it!]• Capturing knowledge and transferring it• Simple changes [programmes moved

from LMS to a social platform >40% usage]

• Sharing of ideas/ cost savers/ service improvers e.g Mini achieved £11m savings by asking each employee for 3 cost saving ideas per year [compulsory and followed up] .

LMSAPP

Formal - Synchronous

Informal - Asynchronous Learning captures

LMS

Dreaming, Exploring, Locating. Understanding the New Customer Journey - Fitch

http://www.fitch.com/think-article/dreaming-exploring-locating-understanding-the-new-customer-journey/

New hats on old heads

• Virtual/ asynchronous – Action Learning

• Virtual/ asynchronous - Solutions Circles

• Virtual/ asynchronous – Coaching• Video – performance managementNo longer local activities

• Tests & quizzes – by text• Feedback – little and often/

formative & summative & impact [e.g Kirkpatrick]

Next Steps?