Top Corporate Leaders Pay a Visit - Medical City Plano · bers of the Medical City Plano and...

APRIL 2017

CityLifeEditor | Joy Dover, Communications Coordinator

[email protected]

Mark Your Calendar

APR12

APR21

APR11

APR17

APR26

APR19

MAY8–9

APR19–21

Frisco Employee Forum

Snack & Learn: Communication Barriers

New Uniforms Go-Live

Wellness Wednesday

Plano Employee Forums

Uniform Embroidery Day

Chat With Charles

Citywide Events Sale

OUR MISSION:“Above all else, we are

committed to the care and improvement of human life.”

Top Corporate Leaders Pay a Visit

ON MARCH 2, MCP was pleased to welcome several of HCA’s senior corporate executives as they made their rounds in North Texas. They included Sam Hazen, president and COO; Bruce Moore, president of the Operations & Service Lines

Group; Jarrod Watson, CFO of the Operations & Service Lines Group, and Mike Cuff e, M.D., president of the Physician Service Group. All four are pictured above with mem-bers of the Medical City Plano and Medical City Frisco leadership teams, who gathered to get an update from Mr. Hazen on current corporate initiatives. In the photo, he stands just to the right of our CEO, Charles Gressle.

The Ortho/Trauma Unit’s nurses celebrate with CNE Sandy Haire, Assistant CNO Tabitha South, and unit Nurse-Manager April Kimbell.

Ortho/Trauma Unit Secures National Recognition

THE 5TH FLOOR ORTHO/TRAUMA UNIT at MCP has been named recipient of a 2016 “Unit of Distinction” Award, in an annual program that singles out and rewards exemplary medical-surgical units at HCA facilities.

Recognition as a “Unit of Distinction” is achieved through measurable, outstanding performance in nursing leadership, professional practice and operations, and outcomes. Last year, a total of 472 HCA “med-surg” units participated in the program. Scoring was based on 21 separate criteria. MCP earned “Honorable Mention” designation.

An important component of the program is company sponsorship of nurses in ob-taining national certifi cation through programs accredited by the American Board of Nursing Specialties.

In 2016, more than 600 HCA-affi liated nurses expanded their professional knowledge and refi ned their individual and professional skills to earn certifi cation.

A tip-of-the-hat to all 5th Floor staff members on this tremendous accomplishment!

2 CityLife | April 2017 | Medical City Plano | 3901 W. 15th St., Plano, Texas 75075 | medicalcityplano.com

Senior IT Director Joins Leadership TeamPlease welcome Karla Arzola, who on March 13 stepped into her new job as Senior IT Director for Medical City Plano and Medical City Frisco.

Karla brings to her duties at MCP and MCF nearly seven years of healthcare technology experience, and a record of success in building relationships and collaborating across multiple service lines.

She comes to us from Texas Tech University Health Sciences Center in El Paso, where she rose to the position of Senior Director for Campus Technology, after having previously served as Director of Clinical Information Systems. In those roles, she led strategic planning and technology implementation to support TTUHSC’s business needs in the

academic, research, and clinical areas.Karla holds a bachelor’s degree in Industrial Engineering from The University of Texas at El Paso, and a master’s degree in Health Informat-

ics from Northwestern University.Her other interests include advocating for professional development and career advancement for women in technology, through her involve-

ment with organizations such as the Latinitas Teen Program and Techie Power Chicks.

Sue Vanek Moves to Clinical OperationsAfter more than a decade in the fi eld of burn services, Sue Vanek has made a career transition. Eff ective March 5, she became MCP’s Director of Clinical Operations.

Prior to her coming to MCP in November 2015 to oversee operations at our new burn center, Sue was a senior-lev-el nursing administrator in the UT Southwestern system. She will now be responsible for our fl oat pool staff , nursing supervisors, and throughput eff orts, in addition to working with the transfer center.

Sue is a graduate of Texas Woman’s University. She and her husband of 24 years make their home in McKinney. They have two sons.

With Sue’s job change, Cyndi Basch assumes the role of Manager of Burn Services on an interim basis. She had been serving as the burn center’s Outreach Coordinator.

FNS Manager Focuses on Patient ServicesCongratulations to Wei Nee Yean of Food & Nutrition Services, whose appointment to the job of Patient Services Man-ager was made permanent last month. She had been fi lling the post on an interim basis since the fi rst of the year.

Wei Nee’s responsibilities extend to all facets of meal preparation and delivery as they relate to the patient population. This includes rounding and service recovery. She is also in charge of MCP’s many room-service hosts and call-center agents.

Wei Nee is a graduate of Texas Woman’s University. Prior to her certifi cation as a Registered Dietitian, she completed the dietetic internship at Medical City Dallas.

A native of Malaysia, Wei Nee now resides in Garland. In her spare time, she is an avid moviegoer.

New City Leaders

Helping Patients Return to Normal Life

APRIL IS NATIONAL OCCUPATIONAL THERAPY MONTH. It’s the perfect time for a salute to the 24 outstanding occu-pational therapists at Medical City Plano who devote their

professional lives to helping patients regain their best form.OTs work with people of all ages who need skilled help in order to

lead productive and satisfying lives. At MCP, they can be found in the NICU, acute care, inpatient rehab, and the burn clinic, as well as in outpatient settings.

They address many of the self-care activities that make up daily life. These include arm coordination and strengthening, cognitive tasks, energy-conservation education, and the positioning of hands with splints.

Their sphere of responsibility extends to care coordination and discharge planning, and even to performing ergonomic evaluations for other staff members through a partnership with Employee Health.

These therapists provide research and evidence-based interven-tions that help ensure the best functional outcomes for their patients.

A big shout-out to the occupational therapists at MCP who help patients live their lives to the fullest!

Medical Laboratory Professionals Week,April 23–29

AT MEDICAL CITY PLANO AND MEDICAL CITY FRISCO, members of the Laboratory team work behind the scenes to ensure correct test results for every patient, every time.

They are skilled, dedicated professionals who strive to inform and educate their hospital colleagues and the general public about the key role they play in overall patient care.

The MCP Laboratory Team

Published by and for the Medical City Plano Healthcare Team | April 2017 | CityLife 3


WellnessWednesday

APRIL IS NATIONAL LABORA-TORY MONTH. To mark the occasion, this month’s Wellness

Wednesday will bring you valuable information on how to interpret your lab results.

On Wednesday the 19th, pick up your healthy lunch special at the Coit Street Café. Then swing by the Wellness Wednesday table between 11:30 a.m. and 1:30 p.m. to fi nd out what your lab results can tell you about the state of your health.

By the way, did you know that, as an MCP or MCF employee, you can get your labwork done once each year at no cost to you?

Simply stop by the Outpatient Lab-oratory at the north end of MCP (close to the ED) with your hospital ID badge between 8 a.m.–5 p.m. After your blood is drawn, wait at least three days, then go to the Main Laboratory to pick up your results.

When you go to pick them up, be sure to carry some form of identifi cation, such as your driver’s license or hospital ID badge. Included in your results will be your cholesterol levels, complete blood count, and information on thy-roid, kidney, and liver function.

If you have questions about any of the fi ndings, please take them to your doctor, or call Employee Health.

Chaplain’s Corner

A Month That Contains Multitudes

APRIL IS A MONTH of many dimensions and emotions. It begins, needless to say, on April 1. With what is that particular date associated? Why, April Fools’ Day,

of course! It may not be an offi cial holiday, but it’s one that is nevertheless widely recognized and celebrated as an occasion for practical jokes and hoaxes.

Good Friday—April 14 this year—is observed by Christians as the day of Jesus’ suf-fering and death on the cross. The events leading to the crucifi xion are set in motion by Judas’ betrayal. After several religious trials, Jesus is fi nally brought before the Roman governor, Pontius Pilate. The Gospel accounts tell us that Pilate fi nds no fault with Jesus. Bowing to pressure from religious leaders and an unruly crowd, however, he sentences Jesus to death.

A lot of my job at MCP centers on helping people as they go through their own “Good Friday experiences.” We don’t want to accept that pain and suff ering come to all of us. The rain falls on good and bad alike.

Many of us do indeed live in a Good Friday world. How ready we seem to leave it right there, just short of healing, never embracing the hope of the resurrection.

It is on the Sunday following Good Friday that we discover the meaning of the season. In the Christian faith, Easter Day commemorates Jesus’ emergence from the tomb, alive. His conquest of death is the pivotal event of Christian history. It changes

everything, and marks the start of a new beginning.It is quite common, in our culture, to associate Easter with nothing

more than bunny rabbits and Easter egg hunts.In my time, I have participated in many such hunts. My father-in-

law used to organize one for the children and one for the adults. He would hide the plastic eggs behind his house, in the yard, in trees and in the fi eld beyond.

The little children hunted for their eggs in the yard. Those eggs were out in the open, easy to fi nd, and contained lots of candy.

The adults’ eggs were fi lled with cash. In my mind’s eye, I can pic-ture my grown daughters lining up with the rest of the contestants, waiting for the sig-nal to begin the hunt. They have running shoes on their feet, black shoe-polish under their eyes, bandanas around their heads, and their faces are tense with concentration.

When the signal comes, it is everyone for him/her self. The grownups sprint toward the more carefully concealed eggs hidden among the trees and in the fi eld. There is some friendly pushing and shoving as disputes break out over the custody of specifi c eggs. I have to say that it all made for an even funnier spectacle than the kids’ hunt did.

After Easter, National Healthcare Decisions Day aims to help people across the nation understand the value of advance healthcare planning. This year, NHDD will become a week-long event, extending from April 16 to 22.

When it comes to important healthcare decisions, it is very important for each of us to make his or her wishes known in advance. Usually, they are documented in an advance directive. This allows you to state your choices for medical treatment before you actually need such care.

The relevant forms go by the names “Directive to Physicians” and “Medical Power of Attorney.” If you need help fi lling them out, I will be glad to do so.

Blessings,Chaplain Garry

Save the date!Citywide Events Sale Returns May 8–9Benefi ting the Hope Fund

May 8-9Discount sheets, pillows, purses, entertainment packages…and more!

Learn more: citywideeventsinc.com

April 19

Your Population Specifi c Council

presents

Snack & Learn

“Communication Barriers: Accommodating Limited English-Profi cient (LEP), Hearing-

Impaired, and Vision-Impaired Persons”

Wednesday, April 12 | 3:00 to 3:30 p.m.Classroom 1

Questions? Please contact:

Lisa Phillips, Staff Development Specialist, Center for Learning

*37496 (214-473-7496)[email protected]

everything, and marks the start of a new beginning.

more than bunny rabbits and Easter egg hunts.


Language Services for a Diverse Patient Population

WERE YOU AWARE it is a patient’s right (and The Joint Commission’s expectation) that healthcare services be provided in his or her preferred language?

MCP/MCF fulfills this mandate at no charge, and in a way that staff members can easily access.We use Cyracom as our interpretation service. Connecting to it can be done through Spectralink, desk

phones, or Cyracom’s own blue phones.If you aren’t familiar with the steps involved in calling a certified interpreter, ask your manager or supervi-

sor to give you a demonstration. Sign language is also available through remote video interpretation.The Joint Commission requires that, in order for an employee to act as an interpreter for a patient, he or

she must have already demonstrated proficiency in the patient’s preferred language. If this is a service you would be interested in providing to our patients, please contact Janea Carrington in Human Resources to schedule an assessment.

The list at the right shows the 10 languages for which interpretation services were most frequently provided in the past 12 months. It is striking evidence of the language diversity found within our patient population.

This information comes from the Population Specific Council, in collaboration with Guest Services.

TOP TEN INTERPRETED LANGUAGES

1. Spanish2. Russian3. Mandarin4. Vietnamese5. Farsi6. Arabic7. Korean8. Cantonese9. Hindi10. Brazilian Portuguese

MCP Campus Project Update

THE THIRD-FLOOR RENOVATION of Building II on the Plano campus has officially begun.

The project will bring online an additional 19 beds, in what will initially be a Med-Surg unit. Plans also call for a refresh of the ground-floor visitor bathrooms and waiting area. Completion is expected by year’s end.

Meanwhile, our rebranding project continues early this month with the updating of exterior signage.

Phase I includes the large signs attached to building exteri-ors, as well as the two street-facing monument signs.

It’s an exciting way for us to introduce our new name to the community.

Grief Support Center Pays Tribute to Ginny Robinson

HATS OFF to Ginny Robinson, manager of Women’s Services at MCP, who on March 20

received the Founders Award from the Journey of Hope Grief Support Center.

Journey of Hope is a Plano-based non-profit organization that provides support to those grieving the death of a loved one. Its services are provided especially to children and adoles-cents, but also extend to their parents or adult caregivers.

Ginny was cited by Journey of Hope as someone who has been “a vital force … in providing outstanding programs.”

“Your expertise in the field of grief and your willingness to share with others have been of great benefit to the families,” said the center’s directors in their letter of commendation.

Ginny was active in the formation of Journey of Hope in the late ’90s. It maintains offices across the street from MCP’s main hospital.

Since July 1989, Ginny has served as the lead moderator and facilitator for the Healing Matters Support Group at MCP. The group is for couples mourning the loss of an infant.

Health Setback Doesn’t Deter Pharmacy Student

CONGRATULATIONS to our patient, Joseph Lee!Illness prevented Joseph from attending the white-coat ceremony that

formally welcomes students into the University of North Texas Health Science Center’s College of Pharmacy.

So, on March 3, a delegation of UNTHSC faculty members came to Joseph’s bed-side at MCP and personally presented him with his white coat, symbolizing the start of his pharmacy career and commitment to the principles of service and care that underlie it.

The hearts of all in attendance at the impromptu ceremony were warmed by Joseph’s big smile and excitement at having achieved such an important professional milestone. Chad Friece, director of Pharmacy Services at MCP, stands to Joseph’s immediate right in the picture above.

Joseph has been accepted into UNTHSC’s Doctor of Pharmacy program as a member of the Class of 2020.


‘Well done,’ Jennifer!

CONGRATULATIONS to our own Jennifer VandeSteeg, who was selected for “Honorable

Mention” in D Magazine’s 2017 “Ex-cellence in Nursing” awards. Jennifer works in the OR at MCP.

The “Excellence in Nursing” awards recognize nurses who are “healing North

Texas with skill and spirit.” Honorees are nominated by medi-cal professionals and patients throughout the DFW area.

The magazine’s list of outstanding nurses appeared in its March issue.

He’s in Distinguished Company

CONGRATULATIONS to Gary Huey on being named to this year’s “DFW Great 100 Nurses”

list. Gary is well-known to many of our

employees through his work as the in-structor for the North Texas Two-Step Nursing Program.

FAT TUESDAY was celebrated at MCP with a Cajun-theme menu in the cafeteria, and a Mardi Gras mask-decoration contest.

A tip-of-the-hat to the winners of the contest, which was sponsored by the EAG. Each received a four-pack of movie passes.

1st PlaceStephanie PettusCardiac Stepdown

2nd PlaceMadelyn Wheat

Material Management

3rd PlaceKelley DophiedMCF Med/Surg

The Big Easy Comes to MCP

Growing Where They’re Planted

CONGRATULATIONS to the following MCP and MCF employees, who have been accepted into the HCA Collin County Grow Your Own Nursing Program.

For the majority of those listed, the 16-month program com-mences on May 15. Best wishes to all as they begin their journey to certifi cation as registered nurses.

• Melissa Ramirez, Ortho/Trauma• Shon Chekenyere, ICU Stepdown• Chris Larrow, MCF Pharmacy• Brianca Thurmond, Labor & Delivery• Lorena Ghiurita, Food & Nutrition Services• Shulene Williams, Surgical Services

Texas Two-Step Program Dates

THE MEDICAL CITY HEALTHCARE North Texas Two-Step Nursing Program now admits

applicants three times a year.Application deadlines are May 31,

August 31, and January 31, for enrollment the following semester.

Please direct questions to Gary Huey at [email protected].

MCP’s New Safety O� cer Has a Familiar Face

K ristopher “K.C.” Wortham has accepted the position of Hospital Safety Offi cer. He replaces Tom Tanner, who retired in December.

In his new position, K.C. will be responsible for all life-safety and environment-of-care compliance for Medical City Plano.

He will continue to fulfi ll his current duties as Safety Offi cer for Medical City Frisco, and as supervisor of disaster preparedness on both campuses, until a successor can be named.


AT THE BEGINNING OF MARCH, Medical City Plano/Medical City Frisco came to the successful conclusion of its third Magnet site-visit appraisal.

Our application for Magnet re-designation had been submitted last October. That document consisted of 97 narrative documents (totaling 327 pages), 163 attachments, 197 pieces of evidence, and 161 outcome graphs.

The appraisers spent three months reviewing the application prior to their site visit. The purpose of their visit was to verify what was in the written documents, clarify any questions they had, and amplify those stories to identify exemplars of best practices.

During the site visit, the appraiser spoke to nearly 500 staff members, physicians, and community lead-ers. These conversations took place in a variety of settings, including breakfast meetings, lunch meetings, and tours of all departments and units on both campuses. In addition, they met with 15 specialty groups, and listened to presentations about our professional practice model and evidence-based practices.

Although this recognition is awarded by the ANCC (American Nurses Credentialing Center) for nurses, in reality it recognizes the entire team of professionals who work at MCP/MCF. The appraisers cited sev-eral of our multi-disciplinary initiatives as best-practice exemplars, including EMS Medical Control, the collaboration with Plano ISD’s program for teen mothers, and the teamwork required to integrate MCF’s operations with those of MCP.

In their exit interview, the members of the survey team commended the teamwork they witnessed at MCP/MCF, as well as the strong relationship between the medical and hospital staff s, the commitment to professional development, the ability to innovate, and the commitment to serving the needs of our com-munity.

A tremendous debt of gratitude is owed to those who assisted in compiling the application document, as well as those who helped host the site visit. We especially wish to acknowledge the contributions of the following persons:

PRESENTERS: Jessy Mathew, Nidhi Singh, Amy Bowers, Jeanne Cross, Dee Williams, Ginny Robinson, Susan Seitz, Lisa Ayala, Tabitha South, Jennifer Germarino, Christie Gutierrez, Sharon Wacht, Amy Atnip, Isabelle Njomgang, and Katie RothardtESCORTS: Lisa Bryan, Karishma Patel, Stacy Varghese, Brin Morris, Andrea Abbott, Shannon Biggers, and Elizabeth Doyle

Special thanks also go to Emily Romano, chair of the Professional Practice Committee, and Mary Bailie, who has served as the Magnet coordinator throughout this journey.

However, the journey has not yet reached its fi nal destination. Although the site visit went very well, the Magnet Commission must now calculate our scores. It is our hope that this process will be completed sometime this month.

Magnet Site Visit in Review

By Sandy Haire, Senior Vice President/Chief Nursing Executive

Pictured here with Magnet appraisers is one of the many groups that participated in the site visit.


Nairo Arena Jr.—FNSGuillermo Avila—FNSMarivic Coveney— LaboratoryKristin Fulton—FNSGenevieve Giordano—Med/ SurgJelena Radovanovic —FNSTamique Wade—Radiology

Jennifer Summers—Cath LabZachary White—EVSKristopher Carr—Facilities ManagementBerenice Caraballo (Rocha)— Communications

15Years

Ayrione Fassitt joined the staff in our Radiology Department on March 20.

What brought you to MCP?Worked in the ICU on a contract, and enjoyed the environment and the culture.

What are your favorite ways to spend your free time?Reading, writing, and relaxing.

Where do you like to shop?Bebe. Macy’s.

Favorite book?Anything by Abraham Hicks.

What is your favorite sports team?New Orleans Saints.

Anything about your family or pets?Married with two children – daughter, 15, and son, 11.

Dream vacation?All-inclusive trip for two to Jamaica.

Please welcome these new employees to our MCP family.

Scarlett Abston—Surgical ServicesNonye Anazodo—Inpatient RehabLindsay Anderson—ERTerika Bradley—Cardiac Stepdown Joshua A. Diaz—RadiologyDavid H. Goldenberg—RadiologyAliza Goldstein (Friedman)—L&DAshley Kemp—Surgical Services

Christine Kim—Cardiac StepdownKrisalyn J. Kuklock—ERJoe Lopez—Wound CareAbby Madsen—NurseryMegan Mahan—Orthopedics/TraumaMichelle L. McVay—Wesley SchedulingHaley Megert—ERHolly N. Mercer—Neuro AdministrationThanh Nguyen—Dietary & CafeteriaGeraldine Ngwenya—Surgical OncologyChinomso Onyeagba—Nursing Float Pool

Carmelo Pacheco—FNSGina C. Pierre—Cardiac StepdownPamela Reynolds—Surgical ServicesDarrell J. Roberson—RadiologyMaisa V. Saaban—Neuro Trauma ICUMegan Stone—ERKathy Tenner—SchedulingTiju Varghese—Respiratory CareJason Wright—ICU StepdownJasmine Wymore—Ortho/TraumaJessica Yoo—Neuro PCU

FIRST-YEAR FAMILY

New Hire Spotlight

Ayrione Fassitt

One-Year Work Anniversaries North Campus New Employees

Patricia AiruehiaSharlice CollinsCarol FarmerJoanne GozonMulunesh HailuJensen IdiculaStacy LottJoseph MbuguaBrittany McGuire

Ramiah MilesFaryn MorrisonStacey MurphyShital PatelMaria PerezBradley PrinceAaron RabonSarah ReedPatricia Rios

Walter RivasCarol ScribnerMime TayeMartha TesfasilassieJohn VasquezSumaya WhiteJeong Yoon

MilestoneService Anniversaries

Karima Lalani—Respiratory CareChinyelu Nnake—Neuro PCU

Dharmesh Patel—Radiology Duangjira Tosomboon—ICU Stepdown


In MemoriamPatricia Ann HillAugust 19, 1953—March 9, 2017

PATRICIA “PAT” HILL, who passed away in our hospital on March 9, was a much-loved

administrative assistant in Respiratory Therapy for 17 years.

She will be remembered by all who knew her as a warm, friendly, and caring member of our MCP family—someone who always shared a smile and heartfelt greeting with those she passed in the hallway or greeted on the telephone.

Our Patients Speak

A NUMBER OF RECENT patient comments illustrate “Excellence Always” being put into practice:

“Dr. Schaffer was absolutely terrific – he explained the tests he needed to take and the reasons for each one. He also reviewed all the results and made cer-tain I understood the need and use of medications he prescribed.” (Medical City Plano ER)

“The service was excellent. I felt like we were at a five-star hotel. The accommodations were wonder-ful, our nurses were courteous and caring. They checked on us regularly. It was a very pleasant experience from the moment we arrived at the hos-pital till the moment we left.” (Medical City Frisco)

“New, clean, beautiful facility but more important-ly excellent care from doctors involved and ALL hospital staff. It was obvious they care about the patient experience. Excellent and COMPETENT care from my doctors!” (Medical City Frisco)

“I am very impressed with the changes to the reception area. I am amazed as to the fast response of care in the Emergency Room. Been there a few times, this was the best of all.” (MCP Emergency Department)

“I received the most caring service that I could possibly imagine, from the woman who cleaned my room up to the doctors. Anyone and everyone, never left my room without asking, if I had further questions or if they could do something more for me.” (6th Floor)

“The care I received was exceptional. The nursing staff you have at Medical Center Plano is phe-nomenal, they were so attentive, so nice, tried to make me feel better when I did not feel good at all. I would go back to Medical Center Plano in a heartbeat, for any illness or surgery that I needed.” (4th Floor/Oncology)

“Labor and Delivery as well as Postpartum staff were awesome. As a fellow RN, the nursing staff was wonderful, made me feel safe, and were super professional—thanks for a great experience!” (Women’s Services)

“The ER staff, the nurses and techs on the 7th Floor and everyone I encountered were simply…EXCEL-LENT!” (Cardiac Stepdown)

“Agnes made the CT Scan very simple, painless, and quick! She’s really good at what she does, in-cluding asking me how I am and informing about each step of the procedure!” (Radiology/CT)

“The technician who performed the bloodwork was great. She was very professional and competent. I believe her name was Michele. She made me feel comfortable and explained everything. She gets a five-star rating.” (MCP Laboratory)

Desk Etiquette

IN LAST MONTH’S “Communication Matters” podcast, CNE Sandy Haire shared an “Excellence Always” tip for good desk etiquette.

Always remember that, when a guest approaches your desk or work station, you should stop what you’re doing, smile, and ask how you can help.

Then provide, to the best of your ability, whatever information has been requested, and inquire whether you can be of further assistance.

Perhaps you can escort the guest to the desired destination, or offer to connect him or her with someone who can supply additional help.

It all goes toward making a positive first impression, and letting our patients, visitors, and other guests know they are important to us.

Thank you for making “Excellence Always” a daily commitment.

Attention MCP Staff MembersThe Employee Health Office has moved!

Its new location is Medical Office Building 1, Suite 210B.

Hats O£ to Our ED Clinical Supervisors

CONGRATULATIONS to Bob Hardin and Betsy Holz, clinical super-visors in the MCP Emergency Department. Both recently received the coveted Trauma Certified Registered Nurse (TCRN) credential

from the Board of Certified Emergency Nurses (BCEN).


4th Floor Surg/OncologyKatie Burks ✓✓

Samantha Julius ✓Aubrey Merrill ✓Ethan AlexanderDanette BalowMichelle BrownLamonica CarrTeri ChaseVolha Chekon-WhiteKaty ChurchwellTeri CoxAmy Gardner CamachoLisa GuinnSarah HayesJennifer HousenMary HumphreyZulfiya HuntVeronica IreruaJerry (4th Floor Physical Therapists)Samantha JuliusPriscilla KeurAmanda LewisJoy LittleSasha McClanahanNotulu NavaNina (EVS)Joy PowellShawna RastiSherri RulliJan SchonGiao TruongLauren WilmesNancy YbarraYalam Yeshita

5th Floor Ortho/TraumaChe Bell ✓✓✓✓✓✓

Bonny Glenn ✓✓✓✓✓✓

Vandhana Shibu ✓✓✓✓✓✓

Jessica Strasheim ✓✓✓✓✓✓

Sarah Wells ✓✓✓✓✓✓

Ruel Walker-Banks ✓✓✓✓✓

Jill Ellis ✓✓✓✓

Kasey Kiley ✓✓✓✓

Jarel Pelayo ✓✓✓✓

Raquelle Richard ✓✓✓✓

Cynthia Waddleton ✓✓✓✓

London Byars ✓✓✓

Kali Hardy ✓✓✓

Ivy Jones ✓✓✓

Abeba Kassa ✓✓✓

Seble Kassahun ✓✓✓

ChiChi Kenea ✓✓✓

Lloren Lusk ✓✓✓

Zufan Admassu ✓✓

Jaleesa Ateman ✓✓

Beth Bownds ✓✓

Chandra Larson ✓✓

Anna Layton ✓✓

Lilian Mabiru ✓✓

Gordana Pranjic ✓✓

Gwen Rost ✓✓

Luisa Salazar ✓✓

Gladys Scales ✓✓

Brittani Wilson ✓✓

Anna Kacprzynska ✓Lesley Koruthu ✓Alyssa Lannoo ✓Melissa Ramirez ✓Miles Rochen ✓Metzli Valencia ✓Tan Vu ✓

6th Floor ICU StepdownEdelma Mejia ✓Ashley Waynick ✓Michael AguilaBrandy Askins-BussingValerie BondFang BristerKendall BrownJenna HitchcockSonya KuhnRamiah MilesEdna MinjarezJackie Pennell

7th Floor Cardiac StepdownKathy Mason ✓✓✓✓✓✓✓

Mahesh Bhanderi ✓✓✓✓✓

June Ajuoga ✓✓✓✓

Patsy Marquez ✓✓✓

Mark Ngo ✓✓✓

Janak Panchal ✓✓✓

Carolina Yepes ✓✓✓

Debbie Albrecht ✓✓

Baby Kuriakose ✓✓

Patti Locke ✓✓

Cameron Patterson ✓✓

Aryn Rund ✓✓

Stefanie Thorne ✓✓

Erin Townsend ✓✓

Gabrielle Barnes ✓Jessica Bray ✓Brittani Cole ✓Dani Denson ✓Crystal Flick ✓Tim Islas ✓Shelia Mahana ✓Afiong Odohofre-Jones ✓Tricia Pace ✓Pam Pittman ✓Stacy Varghese ✓Andy CollierAlbert DeGuzmanDianne GarciaKenneth GentapananSameh HelalStephanie JohnsonAbhini JosephRoseanne KhanPauline MageeKathryn McCoyHeather McGeeXochitl MunozLovely PrinceBeth Yium

Cardiac RehabilitationTrevor Brewer ✓✓✓

Denise Clarkston ✓✓✓

Jeanne Cross ✓✓✓

Kasie Elmore ✓✓✓

Lynn Kubic ✓✓✓

Tea Hatzmann ✓✓✓

Float PoolFang Brister ✓Hilina AberaFang BristerMichelle ColemanAdam HutchinsonDavid NguyenLeticia PerezLoraine SanchezJosis ThomasVanessa Woods

ICU FriscoMegan HarrellTwyla BarthManjeet SinghVictoria SalauKristine DavisJenna BarnettStaci Livingston

Med/Surg FriscoKelley DophiedTisha RushingTiajuan WoodsGenevieve GiordanoSeanna ScroggsShanda MelendezKinea CarterJayashree RavichandranTina KirevViviana Irun

Med-TeleCrystal Gem ApostolAtim Appio-RileyDavid B. ArnquistJoe C. AyalaNarelle BaileyTara BainMorgan L. BarrereElsabet BekeleLarry BezdekYabozah R. Boa-KouameBernadette E. BreenArnold BucaMaria Theresa R. BustoneraKim CaoVilma CarbonChristina CaultonSherry M. FernandezKathleen FilesCeleste Garcia-RomeroTsehay S. GebeyehuChioma IkeRose D. JacksonShairon JordanSimon KaiteiManinder KaurEric KotheSabrina K. MaurerPatricia G. McmillonLina MehterianBeza A. MekonnenRobert MerryfieldDanielle MillerTawney M. MyersJennifer L. NashAkudo C. NwanyanwuDeanna PachecoJoseph C. PasionNathaniel PrattSimone RajRoneth SacilDestiny J. Scott-ColeJessica K. SearsHalen ShakeelVivian Y. SimmonsMime T. TayeSiby ThomasRebelyn M. Umandap

Neurosciences PCUCharlie Mbumwae ✓✓✓✓

Elizabeth Doyle ✓✓✓

Monica Olmeda ✓✓

Sophie Simisi ✓✓

Emilee Stahl ✓✓

Florence Whitlock ✓✓

Chris Andrew ✓Denise Bonilla ✓Kayla Centilli ✓Ashlyn Cogburn ✓Starlett Davis ✓Roland Diom ✓Ann Gines ✓Jordan Henderson ✓Stacy Howland ✓Bincy Mathai ✓Emmily Mouti ✓Michele Packard ✓Teresa Pech ✓Den Que ✓

Neuro Trauma ICUMessay Oshey ✓✓✓✓✓✓✓✓✓✓

Aubrey Ross-Istok ✓✓✓✓✓✓✓✓✓

Scott Schultz ✓✓✓✓✓✓✓✓✓

Elizabeth Cleary ✓✓✓✓✓✓✓✓

Ali Garza ✓✓✓✓✓✓✓✓

Duy Ho ✓✓✓✓✓✓✓✓

Tylene Law ✓✓✓✓✓✓✓✓

Melissa Lofton ✓✓✓✓✓✓✓✓

Lauren Nguyen ✓✓✓✓✓✓✓✓

Amber Halverson ✓✓✓✓✓✓✓

Miranda Marquette ✓✓✓✓✓✓✓

Peaches Payne ✓✓✓✓✓✓✓

Deanna Turnbull ✓✓✓✓✓✓✓

Sam Allen ✓✓✓✓✓✓

Yana Kim ✓✓✓✓✓✓

Maimoona ✓✓✓✓✓✓

Ese Nosakhare ✓✓✓✓✓✓

Sarah Ramero ✓✓✓✓✓✓

Jessica Webre ✓✓✓✓✓✓

Elizabeth Leonard ✓✓✓✓✓

Luis Matute ✓✓✓✓✓

Alora Osborn ✓✓✓✓✓

Courtney Williamson ✓✓✓✓✓

Meghan Wright ✓✓✓✓✓

Greg Balogh ✓✓✓✓

Isaac Caano ✓✓✓✓

Blake Davis ✓✓✓✓

Jeremy Freeman ✓✓✓✓

Josie Gaytan ✓✓✓✓

Annie Henning ✓✓✓✓

Patti Jackson ✓✓✓✓

Skyler Lape ✓✓✓✓

Beth Nicholson ✓✓✓✓

Shah Phaju ✓✓✓✓

Abby Rana ✓✓✓✓

Kira Sallee ✓✓✓✓

Abby Black ✓✓✓

Bianca Duda ✓✓✓

Greg Ga ✓✓✓

Stephanie Koonz ✓✓✓

Roy Magjacot ✓✓✓

Lynn Medalla ✓✓✓

Pat Naicker ✓✓✓

Christian Supangco ✓✓✓

Justin Wald ✓✓✓

Trey Cash ✓✓

Katie Dawson ✓✓

Tia Kang ✓✓

Kim Ladrido ✓✓

Felicia Lloyd ✓✓

Desiree Longoria ✓✓

Mac McCoy ✓✓

Brin Morris ✓✓

Eric Ofori ✓✓

Greg Pastacaldi ✓✓

Ginger Prince ✓✓

Mohammed Tirmizhi ✓✓

Ro Zhibari ✓✓

Rhoan BallesLynn BuensucesoErin CoultripCristina GabucanSheryll GomezEric GregAlfe LadridoJeff McManusStacey MurphyMadelaine NugentTommy RussellJuly TongolBeth Vaughn

NICULynne Watson ✓✓✓✓✓✓✓✓✓✓✓✓

Carolyn Quiambao ✓✓✓✓✓✓✓✓

Candace Jones ✓✓✓✓✓✓✓

Susan Seitz ✓✓✓✓✓✓✓

Ney Barajas-DiPiazza ✓✓✓✓✓✓

Lauren Colyn ✓✓✓✓✓✓

AnnShay Spears ✓✓✓✓✓✓

Kelly Collins ✓✓✓✓✓

Monika Mutchler ✓✓✓✓✓

Melanie Shults ✓✓✓✓✓

Diane Sullivan ✓✓✓✓✓

Nancy Escribano ✓✓✓✓

Erika Lerma ✓✓✓✓

Kristin Minor ✓✓✓✓

Dena Moore ✓✓✓✓

Norayda Barlis ✓✓✓

Christy Bryson ✓✓✓

Tayler Lacefield ✓✓✓

Priscilla Madrid ✓✓✓

Michele Strybel ✓✓✓

Anna Abraham ✓✓

Elizabeth Darden ✓✓

Sanaa El Lakis ✓✓

Tanya Halbmaier ✓✓

Stacey Lopez ✓✓

Chris Reamy ✓✓

Lauren Slaugh ✓✓

Geline Taylor ✓✓

Stacia Aaron ✓Krystina Boyce ✓Lauren Conti ✓Ashley Kennemer ✓Amanda Kerr ✓Noel Kovoor ✓Tara Taft ✓Josephine Teye-Kofi ✓Jenny Vie Duria ✓Mandi GoinsDona GrippColleen HendyLaly JosephTara ReedVanessa StrubeltSuzy Wild

NurseryJanice Blum ✓✓✓✓

Elizabeth Joseph ✓✓✓✓

Emily Perkins ✓✓✓✓

Morley ✓✓✓

Brandi Gaines ✓✓

Angela Kroeker ✓✓

Amber Rogde ✓✓

Meghan Bolton ✓Michelle Garcia ✓Edith Hall ✓Chelsea Murphy ✓Kelly Page ✓Jennifer Redus ✓Annette BaroneJosey CasteloTawney DavisHeather LawsonSherri SimpsonTess SucherShari Whitehead

Outpatient ServicesJuddy Carrier ✓✓✓✓

Joni Wilson ✓✓✓✓

Caron Cumbie ✓✓✓

Julie Kite ✓✓✓

Teresa McCullough ✓✓✓

Sinda Beaty ✓✓

Rosalie Schwambach ✓Jan Song ✓Tonja Womack ✓Brandy Miller

PostpartumLena Cain ✓✓✓✓✓✓✓✓✓✓✓✓

Bushra Sohail ✓✓✓✓✓✓✓✓✓

Remi Thomas ✓✓✓✓✓✓✓✓✓

Priya Thomas ✓✓✓✓✓✓✓✓✓

Amy Grief ✓✓✓✓✓✓✓✓

Carmen Davis ✓✓✓✓✓✓✓

Meg Reed ✓✓✓✓✓✓✓

Joo Lee ✓✓✓✓✓✓

Amber McCarthy ✓✓✓✓✓✓

Cathey Yandell ✓✓✓✓✓✓

Kelly Ellis ✓✓✓✓✓

Judie Eggl ✓✓✓✓

Faith Gay-Wilson ✓✓✓✓

Bindu Mani ✓✓✓✓

Sereta Wright ✓✓✓✓

Amber Brown ✓✓✓

Kim Donohoe ✓✓✓

Sandra McRight ✓✓✓

Stacey Peralta ✓✓✓

Keysla Square ✓✓✓

Silgi Augustine ✓✓

Courtney Beltz ✓✓

Margo Brooks ✓✓

Melissa Neal ✓✓

Gloria Pittman ✓✓

Linda Coleman

Respiratory CareMahlet AbegazJoAnne AtkinsJennifer BakerRobert BakerLance BazeLeigh-Ann CambernThomas ChackoJason ChristopherKathleen DavisRay DelgadilloGaby DuranJennifer HancockAli HarrisPat HillTammy HowardEssayas KidaneKarima LalaniGeorgia LeeJames LeeMia LeeToni MarettShajini MattathilViolet MisutkaJoey MunnJishesh PatelShawn PetersAon RaksriaksornLaShonda RileySarah RinehartTiffany RizzoSabrina RohlikNicole RyonManny SantosCarol ScribnerThomas SkinnerGelila SpearKonjit TeferaJuliet ThomasCarol TuckerTommy VawterChen WangRa’Jon Williams

Excellence Always Employee Recognition

Congratulations to our employees who were mentioned favorably in cards and letters and recognized by managers last month. Their caring ways have been recognized by our guests and fellow employees. Thank

you for delivering Excellence Always. The ✓s indicate multiple compliments!


April Standard of the Month

What Does Right Look Like?

Amy Greif (Women’s Services), is frequently praised by patients and families for the way she models “Excellence Always” behaviors. A sampling:

“Amy made me feel like I was the only patient on the fl oor! She was always so quick to respond!”…“She always has a smile on her face.”…“Amy helped me feel comfortable to take my baby home. She was so thorough and took time to explain everything to me as a fi rst-time mom.”

Amy’s communication skills are pleasant and direct, in addition to being complete and understandable. Amy is the right nurse for Women’s and Children’s Services because she knows how to communicate to patients and provide compassionate care always!

MCP/MCF Green Light SummaryA list of actions taken since the last employee engagement survey:

• Case Management: Started a throughput board on ICU Stepdown and Cardiac Stepdown.• Frisco Facilities: Began a process for staff to submit work orders in the CMS system• Radiology: Acquired new digital portables for the ER and OR.• Neuro PCU: Acquired PCCN and CCRN study guides for employees preparing for certifi cation exams.• Surgical Oncology: Repaired the refrigerator in the break room.

• Emergency Department: Construction on patient rooms 20-23 is complete.• ICU Stepdown: Acquired a new ergonomic chair for the telemetry techs.• Ortho/Trauma: Received two new wheelchairs and magnets for patient-door signs.• Nursery: Added a badge reader in the supply room.• NICU: Has eliminated all travelers by hiring core staff .• OR: Has increased the number of peel-pack instruments available.• Frisco Med/Surg: Received and delivered new PCA keys.

“Safety”

THIS NEW SPOTLIGHT

shines the light on one sta£ member who is frequently complimented on patient comment cards or letters.

As a member of the hospital’s Security staff , it’s John Ryder’s job to safeguard the welfare of our patients, visitors, and staff . John goes way above and beyond, however, in carrying out his duties. He is constantly looking for ways to help improve safety, both at Medical City Plano and Medical City ER Plano. Safety measures championed by John include the removal of trip hazards, and the slowing of parking-lot traffi c to ensure all our Life Safety systems and devices are in good working order. John takes part in training not only fellow members of our Security staff , but those in other departments as well. He is truly dedicated to Safety.

When it comes to “great catches,” Linh Tran, of our Inpatient Rehab Unit, is the standard by which others should be measured. She maintains a high awareness of patient safety and intervenes to improve outcomes. From identifying process barriers to developing new tools and guidelines that help protect our patients, Linh is highly skilled and vigilant about main-taining an environment-of-safety.

Linh’s most recent great catch required her to investigate and trace a patient’s medication reconciliation history during her entire hospital stay. As a result, Linh was able to prevent the patient from receiving a mood-altering medication that had inadvertently been entered as a home medication.

Linh is a paragon of good patient-safety practices—truly one of MCP’s best!


A Message fromthe CEO

Excellence on Parade

DURING THE MONTH OF MARCH we had a chance to show Magnet surveyors how

our culture of nursing excellence has continued to flourish, a full decade after we were first recognized by the program.

Sandy Haire and her team have been working hard to secure the third renewal of our Magnet designation, as you’ll read on page 7. We congratulate them and everyone else involved in hosting the successful site survey, which is expected to end in our official re-designation before the month is out.

While we’re on the subject of nursing excellence, let’s be sure to include the accolade recently bestowed on our Ortho/Trauma unit. It was singled out for Honorable Mention in HCA’s “Unit of Distinction” awards program.

Keep reading for still more examples of how we’re driven to do a better job each day meeting the healthcare needs of the people we serve.

Awards of DistinctionI hope you were able to attend the ceremony and celebration on March 31, when we announced the recipients of several presti-gious honors. Congratulations to this year’s winners of the highest awards HCA bestows:

Innovator AwardsElaine Poore—Service ExcellenceRobynn Connors—Financial ImpactJeanne Farmer and Christie Gutierrez—Quality and Patient Safety

Frist Humanitarian AwardsLisa Bryan—EmployeeTheodore Belanger, M.D.—PhysicianLarry Schefferly—Volunteer

Excellence in NursingJennifer VandeSteeg—Compassionate CareChristie Gutierrez—Professional Mentoring

Watch for photos from the event in the next CityLife.

Coming Up in AprilYou’ll see on page 3 that Employee Forums are planned this month on both campuses. I encourage you to attend one for an update on developments around our three pillars of success – Quality, Service, and Stewardship. A nice gift will be waiting for you as you leave the session.

Also, be sure to read the information at the right, which dis-cusses the long-awaited transition to our new uniforms. Thanks for your flexibility and cooperation as we’ve progressed through this piece of the rebranding process.

Another prominent piece of that process will be put into place this month, when our new exterior signs go up. Soon, the entire community will see our new name and know we’re part of the Medical City family.

What isn’t changing, though, is our dedication to excellence, and to embracing our heritage as the healthcare leader for Collin and adjoining counties.

Thank you for joining me in the commitment to Excellence Always.

Charles Gressle

Go-Live Date for New Uniforms

IT’S OFFICIAL! Monday, April 17, has been set as the date to transition all uniforms to the new Medical City Healthcare brand. Please review the following

important excerpts from the new dress-code policy, which pertain specifically to staff in patient-care areas.

The purpose of the policy is to ensure that employees of MCP and MCF always present a positive, professional image to patients, visitors, and co-workers. Being appropriately dressed when on-duty, and embracing role-identity through consistency in uniform selection, are criti-cal to gaining the confidence and trust of those we encounter as we go about our jobs.

Dress Code Excerpts for Patient-Care Areas“Patient-care area” is defined as any area in which patients are present for clinical reasons.

Badge: Identification badges must be visible at all times on the upper right chest. Picture and title must be front-facing. No lanyards, cords or chains around the neck to hold the badge will be permitted. Badge holders will be provided by the hospital. No outside vendor badge holders are to be used.

Shoes: Closed toe shoes are required in patient care areas. They should be constructed of non-absorbent material with slip resistant soles. Mesh athlet-ic shoes that do not have a leather or man-made lining under the mesh are not permitted. Also prohibited are Mary Jane-style shoes, Croc/Croc-like with holes, slip-on shoes that are backless, and flip-flops. Footwear should coordinate with the assigned scrub or uniform color.

Jewelry: Jewelry should be small to not interfere with equipment or job duties. No more than two pierced earrings per ear and no other piercings on any other visible part of the body is permitted. Earrings should be no larger than one half-inch in diameter. Staff may only wear message pin or buttons that are provided by the hospital.

Body Art/Body Modification: Visible body art and/or modifications are to be covered while on duty. Body art or modification that is not feasible to be covered on a daily basis will be addressed individually by the department leader or Human Resources.

Logos: Uniforms or clothing displaying a logo other than Medical City Healthcare will not be allowed, including jackets with the old Medical Cen-ter of Plano or “Take me to Plano” logo. A logoed scrub top is required under the logoed scrub jacket that is approved as part of the uniform standard.

T-shirts: White, black, navy, red or color-matching t-shirt/undershirts (short or long sleeve) are allowed under the scrub top for warmth. T-shirts cannot be worn in place of the scrub top, unless specifically approved by the CEO for a specific date.

IMPORTANT: This is not a complete list of dress-code standards. To review the policy in full, please consult the HR Answers portal, or speak with your manager.

Monday,April 17

MCP HAS BEEN RECOGNIZED by the American Red Cross for having the largest collection of blood donations among facilities in the Medical City Healthcare system. On behalf of the hospital, Diane McClurg and Beatrice Neradova accepted the accolades on March 23. During the past year, 251 units of blood were donated by MCP staff; each unit has the potential of saving three lives.

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