Top challenges
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![Page 1: Top challenges](https://reader033.fdocuments.in/reader033/viewer/2022061210/549105cfb4795994448b4712/html5/thumbnails/1.jpg)
I A C
Computer Aid, Inc.
®
1
Top IT Challenges for 2012And the role of Process, Metrics, & Risk
![Page 2: Top challenges](https://reader033.fdocuments.in/reader033/viewer/2022061210/549105cfb4795994448b4712/html5/thumbnails/2.jpg)
Today’s Webinar
1. Hear what fellow IT leader’s top IT challenges are for 2012
2. Learn why these challenges mater and what their impact will be
3. Learn about solutions & best practices for effectively addressing these challenges
![Page 3: Top challenges](https://reader033.fdocuments.in/reader033/viewer/2022061210/549105cfb4795994448b4712/html5/thumbnails/3.jpg)
Top IT Challenges for 2012*
• Outward-facing Business– IT and Business Alignment– Business Agility and Speed
to Market– Business Process Re-
Engineering– Business Productivity and
Cost Reduction
• Planning– IT Strategic Planning– Enterprise Architecture– Revenue Generating IT
Innovations• Operations
– IT Reliability and Efficiency– Security and Privacy– IT Cost Reduction
3
* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives
3
RiskMetricsProcess
Best Practice Root Issues…
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Better Decisions
Visibility
4
RiskMetricsProcess
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5
Visibility
What do we mean by Visibility?
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Visibility Attributes
Information is• Available• Timely – Real-time• Frequent, if Periodic –
Reflects Current Trend• Accurate – (Honest? /
Filtered?)• Consistent
(Standardized Processes)
Incorporates Varied Sources• Objective Data - Hard
– Metrics Based
• Subjective Data – Soft– Less Formal– Opinions– Perceptions
• Aggregated
Goal of Visibility No Surprises
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Visibility Attributes
Repository
Status
History
Predictive
Analytics
• A combination of– Current Status– History– Forecasts– Analytics and
Inferences• Representing
– Objectives– Service Levels– Targets– Thresholds– Alerts
• Housed in a single Repository
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How our customers get visibility of…
Process
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Clearly communicate what needs to be done• Ask appropriate questions:
– By type of project– By phase of project– By role responsibility– On schedule
• Put it into a tool thatis accessible anywhere
• Capture performance expectations
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Ensure best practices are followed and critical steps are not overlooked
• Collect data on the behavior you want to be followed
• Report on compliance• Make this behavior visible• Take action on what you see
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Communicate What Needs to be Done
• Capture performance expectations
• Ask appropriate questions:– By type of activity– By phase– By role
• Rule Based
• Electronic checklists11
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Stage Gating
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Metrics
How our customers get visibility of…
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Scorecards
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How our customers get visibility of…
Risk
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Spot early warning signs before failure
• The best managers can understand what they see/hear
• Codify the experience of thebest managers
• Understand how they interpret data
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Predictive Analytics
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Summary - Top IT Challenges for 2012*
• Outward-facing Business– IT and Business Alignment– Business Agility and Speed
to Market– Business Process Re-
Engineering– Business Productivity and
Cost Reduction
• Planning– IT Strategic Planning– Enterprise Architecture– Revenue Generating IT
Innovations• Operations
– IT Reliability and Efficiency– Security and Privacy– IT Cost Reduction
19* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives
![Page 20: Top challenges](https://reader033.fdocuments.in/reader033/viewer/2022061210/549105cfb4795994448b4712/html5/thumbnails/20.jpg)
Summary - Top IT Challenges for 2012*
• Outward-facing Business– IT and Business Alignment– Business Agility and Speed
to Market– Business Process Re-
Engineering– Business Productivity and
Cost Reduction
• Planning– IT Strategic Planning– Enterprise Architecture– Revenue Generating IT
Innovations• Operations
– IT Reliability and Efficiency– Security and Privacy– IT Cost Reduction
20* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives
Better Decisions
Visibility
RiskMetricsProcess
![Page 21: Top challenges](https://reader033.fdocuments.in/reader033/viewer/2022061210/549105cfb4795994448b4712/html5/thumbnails/21.jpg)
I A C
Computer Aid, Inc.
®
21
Top IT Challenges for 2012And the role of Process, Metrics, & Risk
For questions or for more information:
• 610-530-5230 www.CAIBuzz.com