top brAss - Total Telecom · media, telecoms and sourcing lawyer. He advises clients from startups...

Business analysis for telecoms professionals may 2017

AsiA CommuniCAtion AwArds the winners And finAlists

top brAss

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The ACA is in its 7th year now, going from strength to strength–we’re seeing more support than ever from companies entering and sponsoring, and we had one of the liveliest ACA judg-ing days we’ve ever had. Expert judges, based all over the world, assessed contestants on relevance and clarity of content, customer testimonials, and financial data, to select the most compelling entry in each category. Congratulations to the winners, who can be confident that an independent panel deemed them the best.

The pace of change is fast and unrelenting but a common theme across categories is the impact of digital transformation on everyday life and lifestyles, particularly as competition for capturing the hearts and minds of users intensifies. Creating a memorable and positive experi-ence for customers now features in brand campaigns and it is a driving factor in re-shaping culture to align with business strategy.

‘Fast and agile’ is the mantra of customers who are ever more demanding and who want their expectations met by their suppliers. The standard of entries this year reflects the impres-sive effort that telcos in Asia are making to use the latest technology to address the dynamic and ever-changing expectations of corporate and consumer customers, while vendors are helping them to transform their infrastructure to be more efficient and effective.

Janet WatkinChair of Judges, Asia Communication Awards

4 Judges6 Our Sponsors9 Best Brand Campaign11 Best Customer Care12 Best Emerging Market Initiative13 Best Enterprise Service15 Best Network

Transformation Initiative16 Project of the Year17 The Smart Cities Award19 The Connected Asia Award

20 The Innovation Award: Operator21 The Innovation Award: Vendor23 The Social Contribution Award25 The Green Technology Award26 Satellite Operator of the Year27 Vendor Initiative of the Year29 Wholesale Operator of the Year30 Digital Service Provider of the Year31 Operator of the Year33 CEO of the Year34 Roll of Honour

contents

www.totaltele.com 3

RepoRt of chaiR of Judges

A common theme across categories is the impact of digital transformation on everyday life

4 www.totaltele.com

Meet the Judges

Janet watkinCEO

ocean82A customer experience expert, Janet runs Ocean82, a consul-

tancy dedicated to helping business service providers win, keep and nurture their custom-ers. Janet formerly served as a

senior marketing manager for BT Global Services. She is also a judge for the prestigious World

Communication Awards.

Mike angManaging DirECtOrstReaM netwoRks

Mike has vast experience in the IT, semiconductor and telecom

markets, primarily in the Asia-Pacific region. He serves as managing director of broadband and wireless company Stream

Networks and is also president of the Association of the

Telecommunications Industry of Singapore (ATiS).

MaRc annéSEniOr ChangE

ManagEMEnt COnSultanteosbiz bVba

Marc has over 30 years of industry experience in telecoms

and ICT. He has held senior positions in Equant and Orange

Business Services, serving executive roles in customer

experience, PMO, and M&A. He now runs his own change management consultancy.

MaRk hukillPrinCiPal COnSultant

asia pacific electRonic Media coMMunications

Mark leads a consultancy focused on Asia-Pacific telecoms, media, broadcast and ICT development.

He was previously the senior advisor of the Pacific

Telecommunications Council. He has a PhD in Communications and Information Sciences from

the University of Hawaii.

dustin kehoehEaD Of iCt rESEarCh

globaldataA technical, yet hands-on analyst

covering all aspects of the ICT industry, Dustin started his career

at Forbes, producing the magazine’s first ‘tech-100 rich

list’. He provides global carriers, regional operators, and SIs a full

range of market research, consulting, and thought

leadership services.

www.totaltele.com 5

May-ann liMManaging DirECtOr

tRpcMay-Ann has over a decade of experience in technology and

public policy across the Asia-Pacific region. She currently serves as MD of consulting firm TRPC, and as executive director

of the Asia Cloud Computing Association. She has also

lectured at the National University of Singapore.

colin MilesViCE PrESiDEnt

MiniMobColin is vice president, global sales and marketing, APAC, at

mobile marketing platform provider Minimob. He specialises

in mobile marketing and advertising, digital content,

integrated TV platforms, apps, augmented reality, and social

media marketing. He is also chair emeritus of MEF Asia.

Matt pollinsPartnEr

cMs singapoReMatt is an international tech,

media, telecoms and sourcing lawyer. He advises clients from

startups to global tech, telecoms and media companies, and

governments on business and law in Asia. His practice spans commercial, transactional, regulatory and intellectual

property advice.

agatha poonrESEarCh ManagEr

451 ReseaRchAgatha is an experienced market research professional, and in her

current role serves as global cloud computing research

manager at 451 Research. She closely follows the strategies,

business models, and coverage of the leading global and regional telecom carriers and managed

service providers.

anshuMan sengaRSEniOr PrinCiPal

a.t. keaRneyFor more than 10 years,

Anshuman has consulted clients in the communications, media

and technology landscape across Australia, Southeast Asia, India and Africa. He provides expert insights into subjects including

corporate strategy, digital services, cost transformation,

and vendor negotiation.

nick woodaSSiStant EDitOrtotal telecoM

Nick has amassed a broad range of industry knowledge over the last 10 years of writing for Total Telecom. He has reported from

several Asian markets, including China, India, Hong Kong, Japan, and Singapore. His recent areas of focus include 5G and the IoT. He is also a judge for the World

Communication Awards.

6 www.totaltele.com

ouR sponsoRs

eVent suppoRteRFounded in 2014, our mission is to establish Progresif as a catalyst for change in Brunei’s

telecoms sector by focusing on enhancing quality of life, and supporting economic growth through the

development of profitable, long-term, products and services, including cellular devices, mobile Internet

and broadband, and enterprise connectivity.

eVent suppoRteRTelstra is a leading telecommunications and

technology company offering a broad range of services globally. Our rich heritage is proudly

Australian, but we have a longstanding international business with a focus on the Asia-Pacific region.

Our subsea cable network underpins Asia-Pacific’s digital economy.

gold sponsoRPCCW Global is the international operating division

of HKT, Hong Kong’s premier telecoms provider. Covering more than 3,000 cities and 140 countries,

PCCW Global’s network supports a portfolio of integrated solutions, including Ethernet solutions, IP

solutions, fibre and satellite solutions, managed services, international voice and VoIPX services.

categoRy sponsoRAirtel Business provides a broad portfolio of

services to large enterprise, government, SME and carrier customers. It is India’s leading and most

trusted provider of communication and ICT services, offering services that include voice, data, network

integration, data centre and managed services, enterprise mobile applications and digital media.

gold sponsoRChunghwa Telecom is Taiwan’s largest integrated telecommunications services company, providing fixed-line, mobile and broadband services. It also

provides ICT services to corporate customers and is expanding its cloud computing services. In recent

years, Chunghwa has been actively involved in CSR and has won domestic and international awards.

www.totaltele.com 7

Media paRtneRThe premier sourcing and knowledge ICT platform in Asia, CommunicAsia brings together a compre-hensive display of cutting-edge technologies. With the convergence of technologies and the disruption

of traditional business models, industry players must ensure they stay updated and ready to

address future consumer demands.

hostTotal Telecom connects buyers and sellers in the global communications market. Its community of

over 100,000 telecom professionals relies on Total Telecom for daily news and regular in-depth insight, delivered online, through video, via social media and

at events. Total Telecom launched the Asia Communication Awards in 2011.

ict sponsoRSingtel is Asia’s leading communications group

providing a portfolio of services including voice and data solutions over fixed, wireless and Internet

platforms as well as infocomm technology and pay TV. The Group has presence in Asia and Africa with over 500 million mobile customers in 25 countries

and offices in Asia-Pacific, Europe and the US.

eVent suppoRteRFar EasTone Telecommunications (FET) is a leading company in Taiwan, providing telecommunications

and digital application services. ‘Closing the distance’ has been the brand spirit of FET since its

inception in 1997. FET was the first operator in Taiwan to start operating 4.5G at 2.6 GHz, and

established Taiwan’s first 5G lab.

gold sponsoRNTT Communications provides consultancy,

architecture, security and cloud services to optimise the ICT environments of enterprises. These

offerings are backed by the company’s global infrastructure, including its tier-1 IP network, which reaches 196 countries and regions, and over 140

secure data centres worldwide.

gold sponsoRHuawei is a leading global ICT solutions provider. Our aim is to enrich life and improve efficiency through a better connected world. Driven by

customer-centric innovation and open partnerships, Huawei has established a portfolio that gives

customers competitive advantages in telecom and enterprise networks, devices and cloud computing.

winneR

sMaRt coMMunicationssMaRt welcoMe change

Smart Communications launched the Welcome Change campaign to communicate its ongoing digital transformation as it embarked on a $1 billion network upgrade programme, and to boost its mobile data business by encouraging more Filipinos to embrace a digital lifestyle.

The campaign saw Smart adopt a new logo, and produce video, digital and social media ads highlighting its role in helping people overcome their differences and strengthen personal relationships. Two new tariffs accompanied the campaign.

Welcome Change exceeded Smart’s expectations, driving strong financial and operational growth. One of its promotional price plans reached 190% of its target activations in just a month. “A well designed and executed campaign with evidence of good measurable results,” said one of our judges. “The growth in revenue for mobile data, broadband and digital platforms speaks for itself,” said another.

The growth in revenue for mobile data, broadband and digital platforms speaks for itself

finalists

aiRtel business - eMeRging MaRkets decodedbankai gRoup - bRidgeVoicepRogResif cellulaR - what pRogRess looks like

www.totaltele.com 9

bestbRand caMpaign

www.totaltele.com 11

winneR: consuMeR

faR eastonefet self caRe app

With Far EasTone’s (FET’s) app, customers can upgrade their device, pay bills, check usage, and chat with customer service. The app can even make person-alised recommendations.

This comprehensive range of features made FET the clear winner in the eyes of the judges, with our panel concluding that it delivers “tangible benefits to customers, while driving revenue and a reduction in call centre volume for Far EasTone.”

finalists

kt - olleh.coM and kt custoMeR caRe applibeRty wiReless pte - ciRcles.life digital custoMeR expeRiencetelekoM Malaysia R&d - atoM

bestcustoMeR caRe

winneR: business

telekoM Malaysia R&dMobile application self tRoubleshooting tool

Telekom Malaysia R&D has developed a tool to enable clients to identify WiFi performance issues and solve them without necessitating a call to customer services. It can simulate different types of traffic, such as Web browsing, or video streaming, in order to improve diagnosis.

“This tool puts customers back in the driver’s seat while providing a high level of transparency,” one of the judges noted.

finalists

ooRedoo - M-faisaa Mobile Money seRVicetelekoM Malaysia R&d - issef platfoRM

best eMeRgingMaRket initiatiVe

12 www.totaltele.com

winneR

aiRtel businesssaaRc connect

Airtel Business’ SAARC Connect initiative aims to lower the barriers to doing business in emerging markets by doing what a telco does best: deploying high-capacity backbone networks. So far, it has launched in Bangladesh, Bhutan, and Nepal. In 2016, Airtel Business also broke ground in Myanmar, a country that until recently had one of the world’s lowest Internet penetration rates, and just one subsea cable for international connectivity serving a population of 53 million.

In Bangladesh alone, improved Internet connectivity enabled by SAARC Connect has helped to improve uptime, connection speed, and most importantly, lower the price of broadband access.

The judges were impressed with the scale of Airtel Business’ ambition. “The implications for users in a number of emerging markets could be profound,” said one member of the panel.

The implications for users in a number of emerging markets could be profound


winneR

telstRatelstRa cloud gateway

Telstra’s Cloud Gateway enables enterprise customers to connect multiple cloud environments, giving them the flexibility to configure their own infrastructure according to the unique demands of their business.

Australian customers can use it to connect to Microsoft Azure, AWS, IBM SoftLayer, and VMware vCloud Air, while international customers can currently connect to AWS and IBM SoftLayer; more SaaS platforms are in the pipeline. Telstra has already recorded strong revenue growth from cloud services.

Telstra’s entry went down well with the judging panel, which was on the lookout for solutions that address the latest industry trends. “Telstra’s Cloud Gateway seems to offer a pragmatic solution to supporting companies operating in a multi-cloud world,” said one judge, while another said that Telstra is doing more than any other carrier to drive inter-cloud and multicloud interconnectivity.

Telstra’s Cloud Gateway offers a pragmatic solution to supporting companies operating in a multi-cloud world

finalists

citic telecoM cpc - sMaRtcloud pRofessional seRViceMahindRa coMViVa - ngage Messaging platfoRMsingtel - connectplus sd-wantelkoMtelstRa - Managed netwoRk seRVice

bestenteRpRise seRVice


winneR

ooRedoo MyanMaR4g netwoRk tRansfoRMation

In this category, the judges were looking for a project that delivered a step-change in operational excellence, and that is exactly what Ooredoo Myanmar’s 4G network transformation achieved.

The operator planned and executed a sweeping network upgrade in just three months, achieving population coverage of 4.6 million. Ooredoo also drove strong service uptake by offering 4G services for the same price as 3G services, and by launching affordable 4G devices. Local celebrities were also enlisted to inform consumers about the benefits of high-speed mobile broadband.

Ooredoo Myanmar’s entry certainly caught the attention of the judges, with one member of the panel concluding that the operator had done a successful job of describing “an ambitious, well-executed network upgrade in a fast-growing, but low ARPU market”.

An ambitious, well-executed network upgrade in a fast-growing, but low-ARPU market

finalists

indosat ooRedoo - 4.5g netwoRk tRansfoRMationtelekoM Malaysia R&d - MwantelkoM indonesia & huawei - suRabaya netwoRk Re-engineeRingtelkoMsel & huawei - end-to-end best expeRience beaReR netwoRkVodafone new zealand & huawei - d-ccap

best netwoRktRansfoRMation initiatiVe

SPONSORED BY

finalists

huawei - spaRk wiReless bRoadband oVeR lte netwoRkhutchison global coMMunications - beyond the hoRizonpRogResif cellulaR - bss ReplaceMent pRoJectstc - Mobile bioMetRic authentication update pRoJectsingtel - woRkfoRce ManageMent systeM

pRoJect of the yeaR


winneR

pccw globallMs suMMeR playoffs

eSports, or professional video-gaming, is a fast-growing area, attracting millions of spectators from all over the world, and in Asia, they don’t come much bigger than the League of Legends Master Series (LMS).

For the Summer Playoffs Grand Final in Hong Kong, PCCW Global established in two weeks direct fibre connectivity between the event and the game servers in Taiwan. This provided the high capacity and low latency connectivity required by professional gamers, who can send more than 300 commands per minute to the server. The project proved so successful, PCCW Global won a contract with the Electronic Sports League (ESL), the largest eSports company in the world.

“PCCW Global seized what has proved to be a lucrative opportunity, which is what good business is all about,” enthused one judge. Another said PCCW Global served as “a good example of a carrier responding to the customised needs of a client”.

A good example of a carrier responding to the customised needs of a client


winneR

indosat ooRedookota digital

Indosat Ooredoo’s Kota Digital platform can be used to create and deliver a range of smart city services, for which there is a vital need in Indonesia, as it transitions from a rural to an urban economy.

Designed as a portal, Kota Digital focuses on six fundamental areas: smart governance, smart mobility, smart economy, smart living, smart environment, and smart people. It has been rolled out by, or is in the process of being rolled out by no fewer than 42 cities and municipalities in a bid to enable Indonesia’s rapidly-grow-ing cities to become more adept at delivering public services.

Indosat Ooredoo’s ambition and the early traction gained by Kota Digital made the entry stand out above all others. “An all-encompassing platform that will genuinely improve how cities function,” concluded one judge. “This is an excellent example of how a developing country can put itself on the digital world map,” said another.

An excellent example of how a developing country can put itself on the digital world map

finalists

chunghwa telecoM - a sMaRt city foR all (highly coMMended)ooRedoo - MaldiVes sMaRt citytelekoM Malaysia R&d - issef platfoRMtelstRa - sMaRt Venue solution

thesMaRt cities awaRd


winneR

ntt coMMunicationsiot platfoRM

NTT Communications’ IoT platform draws on the strength of its global reach, secure M2M network, private cloud, and its 140 owned data centres. The platform itself focuses on three areas: manufacturing, vehicles, and products.

The company is actively trialling IoT services in all three of these focus areas, including health monitoring of staff at a major construction company and an airline, and gathering data from connected factory equipment for a factory automation specialist. It is also a technology partner for the McLaren Formula One team.

The combination of capability and real-world examples made for a strong entry that found favour with the ACA judges. “In terms of sheer scope, NTT Communications is the Connected Asia leader,” declared one member of the panel. Meanwhile, another judge praised NTT for looking beyond connected ‘things’ to connected people: “It’s about enabling the connection between things and human beings.”

In terms of sheer scope, NTT Communications is the Connected Asia leader

finalist

indosat ooRedoo (highly coMMended)

the connected asia awaRd


finalists

epsilon telecoMMunications - epsilon cloud platfoRMkt - olleh tV aiRlibeRty wiReless pte - ciRcles-x platfoRM by ciRcles.lifentt coMMunications - cotoha coMMunications enginepccw global - globalViewsingtel - salesMan app

the innoVationawaRd: opeRatoR

winneR

telkoMtelstRadbots

Telkomtelstra’s Delivery Robots (Dbots) represents a new approach to service delivery. By using software to replicate human interaction with network devices, Dbots carries out device staging, testing and configuration for managed network services customers.

With Dbots, thousands of devices can be automatically staged, tested and configured, reducing human error, and creating an agile service delivery process that improves cost and time efficiency. The solution has been shown to reduce the time to activate customer premises equipment (CPE) by 83%.

These impressive capabilities made Telkomtelstra stand out in what was a very competitive category. “Very innovative and seemingly unique in the industry,” said one member of the panel. “What differentiates Dbots from other innovative offerings is its ability to achieve fast and agile delivery,” said another.

Very innovative and seemingly unique in the industry


winneR

huaweisoftcoM sdn nfV aRchitectuRe

Huawei’s SoftCOM architecture leverages cloud computing, software-defined networking (SDN) and network functions virtualisation (NFV) to streamline operator networks and maximise IT resources in order to improve efficiency.

The various solutions promise to deliver capex optimisation and opex reduction, as well as opportunities to develop new revenue streams.

SoftCOM has been well-received by the operator community, winning several customers in Asia, including Telkomsel and XL Axiata in Indonesia, Singapore’s StarHub, and Globe Telecom in the Philippines.

“Huawei is re-architecting operator infrastructure to be fit for the age of the cloud,” noted one of the judges, while another similarly-impressed judge said that “Huawei...is at the forefront of new network architecture technology.”

Huawei is at the forefront of new network architecture technology

finalists

huawei - open fusionspheRe6.0neuRal technologies - optiMus oRdeR oRchestRationteMasys - eMbedded Real-tiMe coMMunication platfoRM

(highly coMMended)

the innoVationawaRd: VendoR

SPONSORED BY


winneR

MahindRa coMViVaidea cellulaR pRiVate RechaRge

India has a mobile gender gap. 28% of women own a mobile phone compared to 43% of men. 33% of Indian women identify harassment from strangers as a barrier to mobile adoption and usage.

Private Recharge addresses this issue by enabling Idea Cellular’s female customers to top up their prepaid credit without revealing their mobile phone number. Powered by Mahindra Comviva’s PreTUPS solution, it instead shares an alias number with the retailer. It has proved popular, with 4,000 Private Recharges carried out within two months of launch.

While there were many worthy entries in this category, the elegance of Mahindra Comviva’s solution won over the judges. Private Recharge “is so pragmatic, so effective, and so easy to implement. It decreases harassment, and increases independence for women. This should become a world initiative,” said one judge.

Private Recharge is so pragmatic, so effective... It should become a world initiative

finalists

globe telecoM - global filipino schools pRogRaMMeindosat ooRedoo - inspeRa & MigRant woRkeR eMpoweRMentkt - pReVenting global infectious disease with big datantt coMMunications - Japanese school caReeR pRoJect

the socialcontRibution awaRd

Our enterprise-grade products:

E-Line & E-LAN Connectivity Services

Internet of Things Solutions

International Connectivity Solutions

www.progresifsolutions.com

WE ARE PROGRESIF SOLUTIONS.

And our team is excited and ready to workalongside you to accelerate business, government,and education in Brunei and beyond.


winneR

huaweigo gReen with sMaRt stReet lighting solution

As the name suggests, Huawei’s Smart Street Lighting Solution uses IoT technol-ogy to connect and manage street lamps, providing municipal administrators with status and energy consumption information, and the power to switch individual street lamps on or off, and to control brightness. The solution can reduce energy consumption by street lamps in urban areas by up to 80%.

This is an important technological development, considering there are some 304 million street lamps around the world, accounting for 6% of the world’s energy consumption. By 2025, the number of street lamps is expected to increase to 352 million.

The implications of Huawei’s technology were not lost on the judges, with one member of the panel remarking that it could be “important in terms of the scale of improvement this can bring if widely implemented.”

Smart street lighting is important in terms of the scale of improvement it can bring if widely implemented

finalists

Jawwal - base stations gReen solutionsntt coMMunications - fdc2 data centRe

the gReentechnology awaRd

SPONSORED BY

finalist

nsslglobal Vsat

satelliteopeRatoR of the yeaR


winneR

singtel satellite

Singtel Satellite pulled off that rarest of feats at the Asia Communication Awards: winning a category two years running. It achieved this by submitting an entry that convinced the judges that it has continued to innovate over the past 12 months, adding new capabilities that meet the evolving needs of its customers.

This year, the judges were impressed by Singtel Satellite’s work on improving cyber security, and working with partners to tailor solutions for its diverse customer base, particularly those in emerging markets and those in the maritime sector.

The combination of continued innovation, glowing testimonials, partnerships, and sheer scale, made Singtel Satellite a firm favourite in this category. One judge remarked that “Singtel’s ability to demonstrate added value via strategic partner-ships and financial investment is instrumental in driving long-term business viability.”

Strategic partnerships and financial investment are instrumental in driving long-term business viability


winneR

huaweiunicloud tRansfoRMing digital seRVices agility

Huawei made a strong case for why it deserved to win Vendor Initiative of the Year, submitting two case studies that demonstrate how its cloud services portfolio is helping real-world customers develop new services and business models. For telcos, migrating to the cloud is imperative in order to tap new revenue streams that offset the decline in traditional services, and to drive efficiencies right across the business.

Huawei’s entry showed how its cloud solutions helped one operator achieve a 30% reduction in operating expenses, and a 40% reduction in capital expenditure, while rolling out a new converged billing system.

Customer proof points tipped the scales firmly in Huawei’s favour, with one judge impressed by the company’s commitment to investing in technology innovation, “which is a prerequisite to becoming the vendor of choice.”

Huawei is committed to investing in technology innovation - a prerequisite to becoming the vendor of choice

finalist

stRiata coMMunication solutions - secuRe, inteRactiVe ebill

VendoRinitiatiVe of the yeaR

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winneR

ntt coMMunications

Evidence of innovation is high on the judges’ agenda for this category, and NTT Communications certainly delivered; its entry showed that it has been busy using the latest network technology to further extend its global reach and to keep up with customers’ exponentially-growing demand for IP transit.

NTT Communications also reeled off an impressive list of customer wins and renewals, including retail telecom service providers and multinational companies. The entry also came with three very convincing testimonials from happy customers.

This category is one of the most fiercely-contested at the Asia Communication Awards, so it is particularly impressive that NTT Communications has emerged victorious for the second year in a row. One judge said the company showed an “excellent approach to global engagement, which is the mark of a good operator”

NTT Communications shows an excellent approach to global engagement - the mark of a good operator

finalists

optus wholesaletelstRa wholesale

wholesaleopeRatoR of the yeaR


finalists

indosat ooRedoosingtel

digital seRVicepRoVideR of the yeaR

winneR

sMaRt coMMunications

These days, more and more and telcos are moving beyond providing basic connectivity services, and instead are re-positioning themselves as a digital life partner for their customers. The Digital Service Provider of the Year award recognises those players that can demonstrate they are championing this new way of thinking.

Smart Communications stood out in this category by demonstrating that it is undergoing the technical, operational, and cultural transformation that is necessary if telcos are truly going to succeed in this new, digital age. It is a transformation that is delivering results too, with Smart showing how its strategy has driven strong growth in smartphone uptake and mobile data revenue.

“A clearly-articulated digital strategy that positions Smart Communications as more than just a connectivity provider,” said one member of the judging panel.

A clearly-articulated digital strategy that positions Smart as more than just a connectivity provider

SPONSORED BY


winneR

ntt coMMunications

NTT Communications impressed the judging panel with an entry that highlighted its impressive global reach and the investments it has made in network capacity, service innovation, and cloud infrastructure. These investments are clearly paying off, with NTT Communications recording consolidated revenue growth for three consecutive years, which is to be commended in such a highly-competitive industry.

NTT Communications’ strategy is also finding favour with its ever-expanding customer base: its submission included a who’s who of multinational companies it signed up during the entry period.

The judges were full of praise for the winner. “Many telcos have tried to transform their business and have ended up going backwards. NTT Communications on the other hand is inching its way into the new digital world,” said one judge.

NTT Communications is inching its way into the new digital world

finalists

aiRtel businesshutchison global coMMunicationstelkoMsel

opeRatoRof the yeaR

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winneR

eRnest cuglobe telecoM

Total Telecom asked its readers to vote for their top Asian telecoms CEO from a shortlist of candidates, noting that their preferred choice should be the CEO who they believe exemplifies the broad range of characteristics needed to be a successful leader in this industry. Readers voted in their thousands and Globe Telecom’s Ernest Cu emerged victorious.

Ernest Cu was appointed president and CEO of Globe in April 2009. Since then, he has been driving a sweeping transformation of the company, including modernising its network and IT infrastructure, creating a collaborative and service-oriented culture, and fostering product innovation in its mobile business. More recently, Cu has overseen the rapid deployment of Globe’s 700-MHz spectrum, which is helping to deliver faster and broader mobile Internet coverage. Globe Telecom has also been busy investing in fixed-line broadband in an effort to connect 2 million households nationwide by 2020.

Ernest Cu has been driving a sweeping transformation of Globe Telecom

finalists

abhishek guptaaJay chitkaRaalexandeR Ruslibill baRneychua sock koongJyotindRa thackeR

ceo of the yeaR

kaRen koolkazuhiRo yoshizawaMasayoshi sontan tong haiwing leeyu cheng

categoRy winneR

Roll of honouR


BEST BRAND CAMPAIGN sMaRt coMMunications

BEST CUSTOMER CARE: CONSUMER faR eastone

BEST CUSTOMER CARE: BUSINESS telekoM Malaysia R&d

BEST EMERGING MARKET INITIATIVE aiRtel business

BEST ENTERPRISE SERVICE telstRa

BEST NETWORK TRANSFORMATION ooRedoo MyanMaR

PROJECT OF THE YEAR pccw global

THE SMART CITIES AWARD indosat ooRedoo

THE CONNECTED ASIA AWARD ntt coMMunications

THE INNOVATION AWARD: OPERATOR telkoMtelstRa

THE INNOVATION AWARD: VENDOR huawei

THE SOCIAL CONTRIBUTION AWARD MahindRa coMViVa

THE GREEN TECHNOLOGY AWARD huawei

SATELLITE OPERATOR OF THE YEAR singtel satellite

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