Top Applications for 2011 - Salesforce Sydney User Group
-
Upload
sfdc-syd-user-group -
Category
Business
-
view
1.432 -
download
0
description
Transcript of Top Applications for 2011 - Salesforce Sydney User Group
Loyalty
!
New
Old
+
Loyalty
!
Special
Thank You
Loyalty
!
Special
Thank You
Glenn Elliott
Who is the new guy?
Michael Loop
Director
Datarati Pty Ltd
Objective
Grow Members
Speakers
Topical
Wh
at t
o d
o?
Tell Your Mates!
Loyalty
!
House
Keeping
Bu
sin
ess
Cards
Update
Profiles
Drinks Topics
Speakers +
+ Sponsors
Drinks
Next Event
Loyalty
!
Tonight
Top Applications & Concepts for 2011
Loyalty
!
AGENDA• Goal of User Group• Motto for 2011• Why Apps?• Top Apps for 2010 Awards• Apps and Concepts for 2011• Customer Experience
• Final Takeaways• Drinks and Networking
Loyalty
!
2011
Mo
tto Social
Mobile
Open
Loyalty
!
Why Apps?
Loyalty
!
Using Salesforce without Apps is like using your iPhone as just a phone or your iPad to
just browse the internet
Loyalty
!
Custom Salesforce
• 14 Million+ Customisations
• 500,000+ Custom Objects
• 180,000+ Custom User Interfaces
• 330 Service Providers on the Appexchange
• 1,100+ Custom Applications on Appexchange
Loyalty
!
Top Apps from 2010
Loyalty
!
Top Apps from 2010
Loyalty
!
Top Apps from 2010
Loyalty
!
Top Apps from 2010
Loyalty
!
Areas to Explore in 2011
Loyalty
!
Top Concepts and Apps for 2011
Data Management
Areas of Focus:
•Duplicate Data
•Missing Data
•Dirty Data
Loyalty
!
Top Concepts and Apps for 2011
Data Management
Loyalty
!
Top Concepts and Apps for 2011
Data Management Examples
Mass Update/Edit Anything
Loyalty
!
Top Concepts and Apps for 2011
Data Management Examples
Address and Company Validation
Loyalty
!
Top Concepts and Apps for 2011
Finance & Administration
Areas of Focus:
•ERP Integration
•Credit Checks
•Quote Management
•Contract Management
Loyalty
!
Top Concepts and Apps for 2011
Finance & Administration
Loyalty
!
Top Concepts and Apps for 2011
Integration
Areas of Focus:
•Open up to other Systems
•Integrated Website
Loyalty
!
Top Concepts and Apps for 2011
Integration
Loyalty
!
Top Concepts and Apps for 2011
Marketing
Areas of Focus:
•Go Beyond Email
•Campaign Management
•Start using Marketing as a Revenue Generator
Loyalty
!
Top Concepts and Apps for 2011
Marketing – Good Place to Start
Loyalty
!
Top Concepts and Apps for 2011
Marketing – For the Advanced
Marketing Automation Database
+
CRM Database
Marketing Data Sales Data
Loyalty
!
Top Concepts and Apps for 2011
Chatter and Mobile
Areas of Focus
•Get Social!
•Get Mobile! (Its FREE!)
•Explore other applications for the tools
Loyalty
!
Top Concepts and Apps for 2011
Chatter and Mobile
Do Impossible Things with Will.i.Am!
……….
………..chatter!
Loyalty
!
Top Concepts and Apps for 2011
Custom Applications
• Build Anything
• Migrate Existing Databases
• Mold Salesforce to YOUR Process and Metrics
Loyalty
!
Top Concepts and Apps for 2011
Custom Applications
Loyalty
!
Top Concepts and Apps for 2011
Final Takeaways
• Create a project team
• Explore areas of your business that are “lagging”
• Analyse your Data!
• Explore other applications for the tools OR talk to your friendly local System Integrator
• Continue the Conversation
Loyalty
!
Top Concepts and Apps for 2011
Resources
Salesforce Community
Customer Success Managers
Salesforce Account Executives
Michael Loop
+61 410 159 085