Top 20 Most Popular Help Desk Software
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Transcript of Top 20 Most Popular Help Desk Software
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Top Help Desk Software
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The Top 20
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The Top 20
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Pricing Guide
= $0-30 monthly $0-400 one time fee = $30-80 monthly $400-1000 one time fee = $80+ monthly $1000+ one time fee
$ $$
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Social -Facebook: 20,545 -LinkedIn: 9,516 -Twitter: 57,400 -Google+: 10,792 -Klout Score: 68
Users: 200,000
Customers: 40,000
Vendor Size: 200+ employees Capterra Ra8ng: ★★★★★ Web based Price: $
From Capterra review: “Zendesk improved our response 0mes drama0cally, provides insights into the type of issues and ques0ons our clients ask about, and keeps us accountable to our customers' feedback through integrated client surveys a=er 0ckets are ‘solved.’”
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Social -Facebook: 9,905 -LinkedIn: 1,158 -Twitter: 6,105 -Google+:225 -Klout Score: 48
Users: 238,000
Customers: 34,000
Vendor Size: 51-‐200 employees Web based Price: $
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Social -Facebook: 5,335 -LinkedIn: 488 -Twitter: 11,500 -Google+: 417 -Klout Score: 49
Users: 45,000
Customers: 160,000
Vendor Size: 1-‐50 employees Capterra Ra8ng: ★★★★★ Web based, Mobile Price: $
From Capterra review: “It's extremely easy to use and very efficient for our support team to provide amazing support to our users. From inser0ng help ar0cles directly into email responses, to keeping track of individual user interac0ons, UserVoice helps us operate more efficiently.”
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Social -Facebook: 2,908 -LinkedIn: 2,076 -Twitter: 2,296 -Google+: 441 -Klout Score: 52
Users: 201,363
Customers: 8,363
Vendor Size: 51-‐200 employees Installed Price: $$$
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Social -Facebook: 57,095 -LinkedIn: 1,284 -Twitter: 8,170 -Google+: 778 -Klout Score: 54
Users: 87,500
Customers: 20,000
Vendor Size: 51-‐200 employees Capterra Ra8ng: ★★★★ Web based Price: $
From Capterra review: “Quite frankly, this is one of the best bit's of helpdesk so=ware that I've ever come across… and support is quick and helpful. It's customisable and flexible to an amazing degree and we are only scratching the surface with some of the features and new features seem being added all the 0me.”
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Vendor Size: 51-‐200 employees Capterra Ra8ng: ★★★ Web based Price: $$
Social -Facebook: 15,670 -LinkedIn: 1,314 -Twitter: 513 -Google+: 243 -Klout Score: 45
Users: 138,000
Customers: 11,860
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Vendor Size: 51-‐200 employees Web based Price: $$
Social -Facebook: 14,897 -LinkedIn: 1,457 -Twitter: 3,068 -Google+: 315 -Klout Score: 49
Users: 40,000
Customers: 85,000
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Vendor Size: 200+ employees Web based Price: $$
Social -Facebook: 1,204 -LinkedIn: 2,533 -Twitter: 805 -Google+: 35 -Klout Score: 45
Users: 120,000
Customers: 15,000
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Vendor Size: 1-‐50 employees Web based Price: $
Social -Facebook: 1,517 -LinkedIn: 691 -Twitter: 1,514 -Google+: 112 -Klout Score: 41
Users: 25,000
Customers: 100,000
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Vendor Size: 200+ employees Web based
Social -Facebook: 421,000 -LinkedIn: 1,095,241 -Twitter: 245,000 -Google+: 33,701 -Klout Score: 87
Users: 50,000
Customers: 2,000
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Vendor Size: 200+ employees Installed
Social -Facebook: 0 -LinkedIn: 2,845 -Twitter: 3,825 -Google+: 72 -Klout Score: 51
Users: 77,000
Customers: 10,000
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Vendor Size: 200+ employees Capterra Ra8ng: ★★★★ Web based, Mobile, Installed Price: $$
Social -Facebook: 3,451 -LinkedIn: 3,345 -Twitter: 6,392 -Google+: 280 -Klout Score: 51
Users: 49,000
Customers: 5,000
From Capterra review: “I would highly recommend IT firms looking to improve their internal efficiency and client support look at CW for a PSA tool. The so=ware is stable, support is great, and updates arrive quickly. Access to your data can be gained through any web browser, iphone / droid apps, or through the na0ve .net applica0on.”
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Vendor Size: 1-‐50 employees Capterra Ra8ng: ★★★★ Web based Price: $$$
Social -Facebook: 1,875 -LinkedIn: 785 -Twitter: 5,064 -Google+: 73 -Klout Score: 40
Users: 80,114
Customers: 1,547
From Capterra review: “The user friendliness of IssueTrak is a major plus for our industry and end-‐users. The system has provided improvement for recording and tracking of our service orders which has been acknowledged company wide during recent cost saving ini0a0ves.”
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Vendor Size: 1-‐50 employees Web based, Mobile, Installed Price: $$
Social -Facebook: 591 -LinkedIn: 80 -Twitter: 1,842 -Google+: 61 -Klout Score: 26
Users: 32,000
Customers: 21,000
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Vendor Size: 51-‐200 employees Web based Price: $$$
Social -Facebook: 1,774 -LinkedIn: 871 -Twitter: 3,441 -Google+: 138 -Klout Score: 52
Users: 45,000
Customers: 3,000
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Vendor Size: 1-‐50 employees Capterra Ra8ng: ★★★★★ Web based, Installed Price: $$$
From Capterra review: “isupport as whole is a great product for a small to medium size business. It has the func0onality of some of the larger products without the huge implenta0on strategy. It has worked great for us and I would recommend for anyone that needs a easy to setup feature rich product.”
Social -Facebook: 1,269 -LinkedIn: 494 -Twitter: 2,815 -Google+: 3 -Klout Score: 39
Users: 30,000
Customers: 5,000
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Social -Facebook: 146 -LinkedIn: 340 -Twitter: 288 -Google+: 20 -Klout Score: 40
Users: 12,000
Customers: 3,500
Vendor Size: 1-‐50 employees Capterra Ra8ng: ★★★★★ Web based Price: $
From Capterra review: “The user interface is very intui0ve and the TeamSupport.com team is very responsive to our needs and sugges0ons. I love the amount of automa0on that you can program into the workflow to increase produc0vity within the organiza0on. I highly recommend this tool.”
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Vendor Size: 1-‐50 employees Web based Price: $
Social -Facebook: 0 -LinkedIn: 265 -Twitter: 3,720 -Google+: 254 -Klout Score: 59
Users: 17,000
Customers: 2,500
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Vendor Size: 1-‐50 employees Web based Price: $$
Social -Facebook: 208 -LinkedIn: 18 -Twitter: 61 -Google+: 5 -Klout Score: 41
Users: 17,000
Customers: 2,500
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Vendor Size: 1-‐50 employees Web based Price: $
Social -Facebook: 639 -LinkedIn: 334 -Twitter: 538 -Google+: 0 -Klout Score: 40
Users: 5,000
Customers: 600
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THE TOP 5 By Total Customers
UserVoice
ClickDesk
ManageEngine
Zendesk
Kayako
160 k
100 k
85 k
40 k
34 k
THE TOP 5 By Total Users
Kayako
Bomgar
Zendesk
SysAid
FrontRange
238 k
201 k
200 k
138 k
120 k
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THE TOP 5 By Social Media Followers
RightNow Zendesk UserVoice FreshDesk ConnectWise 245 k 57.4 k 11.5 k 8.17 k 6.39 k
RightNow FreshDesk Zendesk SysAid ManageEngine 421 k 57.1 k 20.5 k 15.7 k 14.9 k
RightNow Zendesk ConnectWise KACE FrontRange
1.1 m 9.52 k 3.35 k 2.85 k 2.53 k