Anthony Phillips (678)894-5677 | tphillipsitttech@gmail.com

Lightly Seasoned Information TechnologistOffering 5 years of professional experience and 15+ as a hardware hobbyist. My professional experience

has been quality control testing, installing, upgrading, repairing and helping to fix our cutting edge software by: configuring Windows servers from 2003 to current and Windows XP to current, helping local techs find and fix network related issues due to cabling, hardware, misconfigurations, and poorly set up network topologies. I’m an out of the box thinker that fixes some of the most complex problems that our internal or external customers may have by working with local techs remotely and on-site by replacing or repairing switches, routers, firewalls, cables, network cards, motherboards, hard drives and RAID controllers.

I’m also the lead Cloud\Citrix XenApp Technologist for Support, and I help our IT teams manage the 400+ servers that our multi-tenant software resides on by fixing bugs in our software and hardware as well as fixing all highly complicated or escalated issues that our customers may have.

I’m a Lead Technical Adviser to Support, Development, Management\Senior Management and our Cloud\Citrix XenApp teams for root cause analysis as well as newly discovered problems. I also help identify weak points in our environments.

Related Experience Carestream Dental, Marietta, GA (www.Carestream.com) 12/12/11 to current Helpdesk Technical Support\Cloud Analyst, Knowledge Base Administrator and Subject Matter Expert

Knowledge base Administrators help write all Knowledge pages for support to use. Designing, writing, planning and teaching premise Cloud troubleshooting, networking and installation classes. Working directly with development as a liaison to fix escalations, find bugs, document bugs, test fixes. Building virtual machines to test clients’ data in house for troubleshooting data and environmental related

issues. Repairing computers’ hardware components, rewriting and configuring OS’s to suit our best practice guidelines. Running simple SQL queries, writing scripts and building .bat tools for Windows networks. Scheduling and planning on-site visits to clients’ offices for on-site troubleshooting with office techs.

Cloud rated experience (Lead Cloud Support Tech) Installing, configuring, troubleshooting, training and creating documents for support with Citrix XenApps clients. Understanding and troubleshooting multi-tenant Cloud environments (hosted services) running Citrix XenApps. Working directly with Management\Development\Product IT teams on a daily basis to fix high-profile escalated

Cloud issues, helping to find and to fix bugs, configuration, and security issues in our Cloud environment layout.

Running Performance Monitor and scripts for testing latency and connection issues for Cloud offices that may be having slowness or connection issues locally or on public internet.

Attendee to development (SMR\CPE), management, senior management, and Cloud meeting for beta\software bugs and processes changes as a Lead Cloud and Technical Advisor for root cause analysis and current\outstanding problems.

Special teams, groups and projects Lead V15 Experts Lead V16 and V116 Experts (newer software platform) Lead Cloud Experts Advisor to Cloud strategic planning and roll out meetings Attendee to development SMR (Strategic Management of Resources) and management meetings Design, write, plan, implement and teach training for software, networks, troubleshooting techniques and Cloud

environments for support reps for all departments

Extra Training Quality Advocate Training, Lean Manufacturing Training, Six Sigma Training & Exceed Training

Selected Company Achievement’s Multiple Star Player Awards (picked by senior management) Multiple Team Player Awards (Picked by co-workers in support) HDI certified as of 2013 (HDI Support Center Analyst) Nominated for HDI Support Analyst of the Year 2013

Added to fast track promotion program to become a TSA in 2 and a half years (normal is at least 5 years)Top South Custom Countertops, Marietta, GA ( www.topsouth.com ) 5/2010 – 12/9/2011 CNC Machine Operator / Programmer / Builder & Installer

Responsible for organizing and keeping inventory in order as well as ordering new supplies Program using Alphacam v. 8 - v.11. Fulfill fabricator and installer duties as directed and help custom build counter tops. In-home customer service, warranty issues, and installation

Trinity Rail Group , Cartersville, GA ( www. trinityrail .com ) (Plant closed) 3/2003 - 7/2009 Team Leader / Welder / Fabricator

Responsible for the team’s performance and relations, training new team members, ordering parts and supplies, moving man power to make standards, attending management update meetings to present team’s progress and daily production meetings.

Ensured effective team work, loaded parts, conducted 80K overhead crane moves, verified and fit car to specs, reworked and welded out.

Utilized overhead cranes, one leg cranes, grinders, plasma guns, torches, huck guns, hole punches, shears, breaks, forklifts, arc gouging, and automatic welders (seamers) to complete all tasks as specified.

Certifications: (MIG) Alloy, Stainless, Flux & Alumni – Overhead crane 80 K tons, Running 4-headed Seamer, 100% penetration & UV (x-ray). (Consider to be a master welder)

Education

ITT Technical Institute, Kennesaw, GA 9/2009 – 12/2013 Degrees in Information Technology

Associates of Science - Computer Network Systems (CNS) Degree (2011) Bachelors of Science - Information System Security and data assurance (ISS) Degree (2013)

Nominated for ITT-Tech TV commercial Program Advisory Chair Board Member (PAC) at ITT-Tech for the Networking and Security degrees Graduation Guest Student Speaker for the ISS program for my graduation class Nominated for the GREAT award (Graduate Recognition for Excellence, Achievement & Talent) Former Computer Club President Member of the National Technical Honor Society Student Ambassador / Student Role Models Student tutor for networking & system core classes GPA: 3.30 / 92% attendance (Total 4 years)

-Finished AS degree with a 3.79 GPA and 95% attendance

Short Bio: I’m a gear head at heart, knowledge hound, outside the box thinker and a technology geek.“It’s not for you, if you don’t have passion for it and plan on being the best at it!” Quote Tony Phillips

REFERENCES AVAILIBLE UPON REQUEST

Thank you for your time and consideration