Tony Jamieson, Liz Watson, Sarah De Biase

Co-Creation Network Summer Basecamp 2015

Aims

• Why measure a community’s impact?• Tier 1: Self-assessment Matrix• Tier 2: The Quantitative Measures • Tier 3: The CoP Evaluation Cycle • Tier 3 Examples inc. Value Creation Stories • Tier 4: Linking it all together• Community time - consider measuring your impact

Tier 1: Self Assessment

Tier 2: Quantitative Measures (Ghoshal & BonTempo, 2014)

‘A monitoring and evaluation (M&E) plan should be developed with the initial community design…’

Domains to evaluate:• Immediate value: Participation, level of

engagement & level of activity• Knowledge capital: Information received,

skills acquired, types & intensity of social relationships

• Change: Use of tools and products, innovation in practice, use of social connections, etc.

• Performance: Individual performance, organizational performance & organizational reputation

• Reframing: Change in community agenda, new frameworks in the field and relationships with stakeholders

Measures to consider:• How many people came to the community

pages?• How many joined the community?• Numbers leaving the community• Members who are non participatory versus

usual suspects• Time spent in face to face meetings/events• Number of forum discussion threads or posts• Number of contributors to a forum

discussion• Track social media activity - such as which

type of message garners the most comments, re-tweets or reaches the most people.

• Location of users: Where are users from? Any new clusters of users forming suggesting opportunity for intensive action/reframing of aims & support provided

Tier 3: The CoP Evaluation Cycle (Wenger et al, 2011)

Tier 3: Value Creation Stories (a template)

Care Coordination in Primary Care CoP: Value Creation Story Example

Care Coordination in Primary Care CoP: Value Creation Story Example

Care Coordination in Primary Care CoP: Value Creation Story Example

Care Coordination in Primary Care CoP: Value Creation Story Example

Tier 4: Then link it all together…

References

• Wenger et al (2011) Promoting and assessing value creation in communities and networks: a conceptual framework; Ruud du Moor Centruum, Open University

• Ghoshal & BonTempo (2014) Modern Communities of Practice: Recommendations for Building, Maintaining and Measuring Impact; USAID

• http://www.knowledge.scot.nhs.uk/media/117287/cop_capability_self_assessment_levels.pdf

Contact Details

www.improvementacademy.org

Sarah.de-biase@bthft.nhs.uk; Tony.jamieson@yhahsn.comLiz.watson@hey.nhs.uk

e: academy@yhahsn.nhs.uk

@Improve_Academy

#Frailty2015