Tony Carter 2016 - Curriculum Vitae

Email: [email protected] 0408 481 760

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Tony Carter

Project Delivery / Infrastructure Manager

Professional Overview

Background:

o Telstra and Telstra Major accounts including Banking (CBA/NAB/Westpac), Government (ATO/Customs/Defence/Department of Human Services) and Retail (Woolworths/Qantas)

o Westpac Banking Corporation, and

o National Australia Bank.

Extensive knowledge and expertise managing technical and operational environments for complex and large scale Customers.

Responsible for end to end implementation and delivery of critical long term multi-million dollar transition and transformation network projects involving:

o Data Centre Set Ups, Relocations and Re-Designs,

o Design of Core, Distribution and Access Networks,

o Optimised and Unified Communications,

o Old and New Network Technology (WAN, LAN, WiFi, Cisco Content Caching and Cisco WAAS),

o Security Design and Implementation Solutions,

o Security Compliance and Assurance, and

o Load-Balancing.

Experience in leading and facilitating programs moving infrastructure and technical resources and support on shore and off shore (India, New Zealand)

Manage large teams (50 to 200 people) dedicated to developing technical solution designs, resolving operational issues and performing business as usual service activities.

Major Achievements

Telstra Professional Services/Practices Transition to Off Shore Vendor $15.5mil Cost Savings

Managed transition of on-shore roles including: project managers, project co-ordinators, business analysts, network/WiFi and voice designers, network/WiFi and voice implementers and activation personnel.

CBA $5mil Wireless National LAN Deployment – Branch & Regional

Increased flexibility and mobility for servicing retail banking Customers. Productivity and efficiency gains across branches.

Capacity Management Capability for Key Telstra Accounts – Tier 1 and Tier 2 Customers

Closed down fragmented Design Team resources and established reinvigorated Capacity Management capability.

Reduced Customer Escalations. Improved KPIs. Improved Customer Satisfaction Feedback.


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Key Consultant for Successful Bids: Department of Defence Bid 1.1 billion, Department of Human Services 400 million, Westpac 400 million, Queensland Government Wireless Network 457 million and IBM Network Services {Synergy} 120 million Service Solution Subject Matter Expert (SME). Designed and costed 7/24 Network Support Operational Team model for level 1.5 > 4 (WAN, LAN,

WiFi and Unified Communications).

Transition of New CBA Design Team – 1 billion over 10 years Exit of previous network provider to CBA.

Manager of Implementation and Security Firewall Teams for Major Accounts – Qantas 353 million, Woollies 19.3 million, Westpac 400 million Delivered On Time, with Quality within Budget Across various technologies existing and new

Key Competencies and Skills

Project Management

Stakeholder and Vendor Management

Technical and Business Design and Implementation Management

Security and Firewall Design and Implementation Management

Strategic and Tactical Management

Workshop and Facilitation Management

People Management

Mentoring and Leadership of High Performance Teams

Excellent Written and Verbal Communication

Strong Negotiation and Influencing Ability

Able to Perform in High Pressure, On-Demand and Changing Environments

Methodologies

Best Practice and Industry methods and standards including TOGAF, eTOM, PMBOK, Agile and SDLC

Certified ITIL Practitioner

ITIL Leader in Service Delivery, Help Desk, Incident, Problem, Change and Capacity Management and Business Continuity.

Career Summary Employer Dates Role

July 2015 > 2016 12 month sabbatical Registered and established new start-up company – Fuel Screening

Australia

Telstra December 2000 >

July 2015

Project Resource Manager Project Delivery Manager Qantas/Westpac Design & Implementation Team Manager Security and Firewall Team Manager Capacity Management Team Manager Major bid Operational & Technology Subject Matter Expert CBA Design Team Manager


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Major Projects Team Manager Major Projects Transition & transformation lead

Westpac July 1995 >

December 2000

Network Implementation Manager Senior Network LAN Implementer Senior Cabling Infrastructure & 3rd Party Implementation Manager

NAB Prior 1995 Network Technician Network Operator

EMPLOYMENT HISTORY July 2015 > July 2016

Have taken a 12 month sabbatical after over 20 years of continuous service to travel and renovate family home.

Have registered and setup new “Start-up” company Fuel Screening Australia.

Period of Employment: December 2000 – July 2015 Employer: Telstra Positions Held: August 2012 > July 2015

Practices Business Optimisation Project Resource Manager Practices Business Optimisation Project Delivery Manager

September 2011 > August 2012

Network Applications & Services {NAS} Qantas & Westpac Design & Implementation Manager Security and Firewall Team Manager for Tier 1 & 2 customer’s . NAS Capacity Management Team Manager NAS Enterprise Technical Solutions Services Technology and Business Integration Manager

June 2009 > September 2011

Network Enterprise Services {NES} & NAS Defence Bid technical lead subject matter expert providing Service Solution & Operational Support models.

NAS CBA Design Manager BAU & Enhanced Telecommunications Program Transition & Transformation

June 2007 > June 2009

Customer Network Operations {CNO}/NES Network Manager Qantas & Westpac

December 2000 > June 2007

CNO Major Projects Manager CNO Major Projects Technical Lead CNO Woolworths Transformation Network Lead Customer Care Woolworths Transition Lead {on-site customer premises} Customer Care Westpac transition & Transformation Network Lead

Customer Care Westpac Implementation Manager


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Key Responsibilities Director Fuel Screening Australia

Registered company August 2015

Set company policy and procedures manuals and implemented

Procured all testing and analysis equipment and plant

Identified all safety and procedural requirements and implemented

Implemented management system and provided handover to managing Director

Involved in sales engagement Project Resource Manager. Resource Management, Practices Business

Optimisation >

Resource management for customers in NSW, Queensland & ACT including Transition & Transformation programs for effective resource utilisation to achieve revenue margins. Customers IBM/Synergy, Synergy T&T, Origin Energy, Qantas, Westpac, Westpac T&T & Government {Customs, Department of Human Services{DHS} & DHS T&T}.

Manage team utilisation to 85% for customer billable activities. Identify growth

opportunities to expand team to meet demand.

Own resource growth/expansion process working with hiring managers and executive to

achieve approval to proceed.

Deliver Professional Services revenue margin up to 35% by effectively identifying

stakeholder demand, achieved by managing stakeholder relationship to understand pipelines and forecasts.

Own relationship with key external stakeholders including vendor agencies for contractors and Sow engagement.

Contribute to Professional Services {PS} Net Promoter Score {NPS} score by effectively managing workforce to meet both stakeholder and end customer expectations.

Simplify engagement processes utilising tactical tools prior to introduction of new SAP application sales and resource management modules.

Define and implement a resource management team

Contribute to building off-shore capability

On-board integration of IBM’s Synergy business

Support Engineering Practices for same deliverables as previous PS.

Manage SAP tool - Services-Plus MRS resource management modules.

Deliver enhanced reporting capability.

Leverage all technical resourcing across all engineering Practices to ensure business improvement savings for greater efficiencies.


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Project Delivery Manager. Resource Management, Practices Business

Optimisation > Manage major off-shore staff transition for Professional Services and Engineering Services maintaining current customer deliverables.

Confirm project scope deliverables, project costs and budgets and identify all stakeholders and impacted customers

Create Project Management Plan with supporting Solution Design Plan

Engage all senior management and present High Level Designs and Project Plans with project budgets and target timelines identifying key milestone deliverables

Identify and engage subject matter experts to establish training and knowledge transfer for individual customer requirements.

Ensure seamless migration of data transfer to maintain customer delivery continuity

Engage external individual customers for acceptance and migration planning

Plan and manage migration schedules

Engage stakeholders and customers to manage the approvals and sign-offs

Manage and maintain cost saving budget target of 15.5 million dollars.

Manage on-going issues register

Manage on-going stakeholder progress meetings

Ensure acceptance operational criteria identified and accepted for seamless handover

Commonwealth Bank Branch Wireless LAN project.

Confirm project scope deliverables, project costs and budgets including agreed customer timelines and identify all stakeholders

Engage CBA representatives and arrange on-going planning and acceptance meetings

Create Project Management Plan with supporting Solution Design Plan

Engage all senior management and present High Level Designs and Project Plans with project budgets and target timelines identifying key milestone deliverables

Identify and engage subject matter experts to establish training and knowledge transfer for individual customer requirements.

Ensure seamless migration of data transfer to maintain customer delivery continuity

Plan and manage migration schedules

Engage stakeholders and customers to manage the approvals and sign-offs

Manage and maintain project cost of 5 million dollars.


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Manage on-going issues register

Manage on-going stakeholder progress meetings

Ensure acceptance operational criteria identified and accepted for seamless handover

Qantas & Westpac Design & Implementation Manager, Security & Firewall Manager, Capacity Management Manager >

Manager and own relationship with Westpac Customer Management Team {CMT} & Customer Delivery Unit {CDU}.

Lead and drive service improvement for all architectural/design & implementation deliverables.

Manage team Managers for communication & collaboration initiatives to provide a better Professional Services experience for internal and external Qantas and Westpac customers.

Drive governance for ETSS on Qantas and Westpac, engaging peers to provide best E2E solutioning while addressing all issues related to ETSS.

Manage Security and Firewall delivery for Tier 1 and 2 customers

On-going management of Capacity Management team deliverables up until December staff migration.

Technology and Business Integration Manager >

Manage Capacity Management Analysis Team for Tier 1 customers CBA, Qantas, NAB & Westpac as well as Tier 2 customers Echo Entertainment, Medibank, Origin Energy, Tabcorp & VicRoads.

Manage Qantas & Westpac Technology Teams for Level 3 Operational Support and complex Network Implementation including new technology development initiatives.

Manage Design, Implementation & Operational support for Echo Entertainment & Woolworths.

22 direct reports including 2 Team Leaders

56 total FTE {Full time employee}

Defence Bid technical lead >

Seconded for Defence bid led out of Canberra.

Technical support SME for Service Solution and 7/24 Operational Support model.

Required to provide expertise and support for the Service Solution design and overall support structure assisting design & security to achieve a viable structure for Defence bid response.

Contributed to overall transition and transformation plans to identify cost effective model while addressing ITIL requirements for bid response.


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CBA Design Manager >

Seconded to CBA Design team during ETP transition & transformation to ensure contracted deliverables met for agreed timelines to avoid non-delivery penalties.

Required to manage design resources to meet contracted deliverables for the on-boarding of CBA to Telstra.

Managed the on-going BAU commercial new business requirements for new revenue initiatives.

Network Manager North {Qantas & Westpac} >

Managed Qantas & Westpac Care Teams for 7/24 Operational Support & Implementation.

Required to meet day to day BAU activities for support and implementation as well as new revenue generating project requirements.

Integrate new technologies for agreed timelines working with all parties to achieve the required outcome.

New business lead for new technologies and new customer bids contributing to technical solutions while providing cost effective modelling to meet revenue targets.

4 Team Leaders

86 total FTE Major Projects Manager >

Manage team of technical leads for Tier 1 accounts.

Lead technical implementation resources to ensure all commercial deliverables met within agreed timeframes.

Integrate new technologies and provide costing for Sales teams for development & testing, implementation and on-going support & lifecycle.

Primary role T&T programs and new technology integration for new & existing T1 customers.

Major Projects Technical Lead >

Technical lead for all Customer Care outsourced customers.

Provide operational handover to Customer Care Teams for on-going BAU activities.

Integrate new technologies working with all parties to achieve the agreed outcomes for customer base. Examples of these include Cisco WiFi, WAAS & Content Caching.

Primary role T&T programs for new customers. Woolworths Transformation Lead >

Lead implementation team for transformation of all Woolworths, Big W, Dan Murphy and Dick Smith Corporate and retail locations. Includes all testing, staging, asset management and deployment of all locations against agreed contracted timeline.

Woolworth on-site Transition Lead >

Represented Telstra on Woolworth’s premises for transition activities. Key function was to identify key staff for transition into Telstra to enable smooth transition of key contract deliverables against contracted timeline.


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Westpac Transition & Transformation lead >

Seconded to Advantra for T&T program of works.

Managed technical resources for transition activities into Telstra as well as leading technical implementation resources for all transformation activities. Includes all testing, staging, asset management and deployment of all Westpac Corporate & Branch locations against agreed contracted timeline.

References available on request.

Tony Carter 2016 - Curriculum Vitae

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