(206) 349-1126etbingham@msn.com

www.linkedin.com/in/tonibToni BinghamSummaryLocal to the Puget Sound and immediately available5+ years of providing Systems, PC’s and Desktop support10+ years providing quality customer care supportExperienced in providing onsite support to clients and vendors for Helpdesk and Logistics supportExperienced in using Remedy, Zendesk and JIRA ticket management systemsWorkforce management account creation, deactivation and group policy updates via Active DirectoryPhone support to internal\external users supporting computers, mobile devices, email, system tools and printers

Education DetailsApplication Support; Seattle Central Community College Seattle, WA [2003 – 2005]Certified Digital Service Technician; Pioneer Pacific College Wilsonville, OR [1991 – 1992]

Professional ExperienceHelpdesk Support ~ on callMay 2014 - Oct 2014Harvey Nash; Bellevue, WAProvided onsite helpdesk support to client for internal usersRemote Desktop support via RDP, re-imaging PC’s, installing hardware/software on user’s stationsJIRA Ticket management, support inbound/outbound calls, Active Directory, Remote Desktop ManagerEnvironment: Windows 7, Active Directory, Server 2013, Tools: JIRA Ticketing Systems, Remote Desktop Manager

FreelancerJun 2014 – Nov 2014Evenkelli LLC DBA Farwest Taxi; Seattle, WAProvide hardware and system support; Independent consulting on new Android software implementation across Configuring Home networksEnvironment: Windows 7, Windows XP, Android, iOS, LAN, WAN, ISP

System SupportJun 2013 – Dec 2013Radiant Global Logistics, Bellevue, WAHelpdesk KB and account documentation via Xerox’s DocuShare systemWorkforce Management account creation, deactivation and updates via Active DirectoryAccount Administrator for system tools such as CargoWise, 7L and ShiptraxPhone support to internal users for email, system tools, computers, mobile devices and printersManage device inventory for corporate equipment via SpiceworksManage cloud backup and archiving through SOS OnlineRemote Desktop support via RDP, Team Viewer and Join MeEnvironment: Windows Server 2007, Windows 7 OS, iOSTools: CargoWise, Shiptrax, 7L, DocuShare, SOS Online, Spiceworks and Team Viewer

(206) 349-1126etbingham@msn.com

www.linkedin.com/in/tonibToni BinghamLearning AdministratorOct 2010 – Apr 2013ACS, a Xerox Company, Seattle, WAProvided deliverables for customer’s on-site training locations and delegate to others as well as monitor KPIsDeveloped data models and process flows, documented and trained new requirements and provided RCAManaged and coordinated logistical support for classrooms and labs for consumable suppliesConduct peer reviews, QRBs, Annual Evaluations and organized/solicit feedback for reviewDelivered training materials to classrooms and labs for ILT scheduled eventsCoordinate equipment replacements and setup with IT for ILT scheduled eventsSupport furniture issues, climate control issues, and general classroom maintenanceProvided issue resolution on misplaced paper based materials

Training Specialist I & Training Specialist IINov 2006 – May 2010WDS Global, Kirkland, WANew Hire Trainer for Telecommunication clients Verizon, T-Mobile and AT&TFacilitated continuing education for Soft Skills, Policy Changes, & New Equipment Launches Developed training materials for Job Aids, Quick Reference Guides and Hands on Activities Designed and developed curriculum for new training accountManage device inventory, training resources (i.e. projector, training supplies, etc.) POC for Facilities, IT, WFM and HR for onboarding new hires

Warehouseman1994 – 2002Port of Seattle, Seattle, WAOperated forklift, hand scanners, mounted terminals, and personal computersI.L.W.U. Local #9: Executive Board Member and Shop Steward

Technical Support SpecialistSep 2004 – Nov 2006WDS Global, Kirkland, WAContact center support to wireless subscribers resolving issues with mobile devices and PCsSupported installation and troubleshooting for sync applications on Windows Mobile, BlackBerry & PalmTroubleshooting data services for network operators for over the air activations and data transmissions

Computer Repair Technician1994Control Technologies (C-TECH); Portland, ORPerformed internal desktop support & in-house repairs on PCs and peripherals Provided software & hardware support via phone Built workstations, imaged and configured operating software Provided extensive phone support & performed surveys to over fifty customers daily Service ticket documentation and generated monthly service reports for clients and accounts

Computer Repair Technician1992 – 1993 All Phase Computers Systems Inc.; Portland, ORPerformed internal/external desktop support & repairs for PCs, peripheral and accessories Provided client PO and life cycle order support from PC assembly to site delivery & installation Installed operating systems & proprietary software Packed & shipped personal computers & peripheral devices