TomTom Break free: Working with social media across channels, departments and disciplines
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Transcript of TomTom Break free: Working with social media across channels, departments and disciplines
Don Draper, John Hegarty, Vanessa Paradis, Flat Eric, John Cleese, Freddie Mercury, Mike, Leo Burnett, Mark Zuckerberg, Nathan Barley, Sigmund Freud, A Lego Guy
DMA Go Integrated Conference28th March 2012
@RogerWarner - chair of DMA Social Media Council@ContentMotion
Working with Ideas: Across Channels, Departments, Disciplines
@RogerWarner / @ContentMotion
In the Box: founding partner of Europe’s first (and only) independent Social PR agency network.
Specialist: 100% built to conceive and run creative Social PR engagement programs day in, day out.
Focused: boutique, 15 people, organised around one discipline: Social PR Engagement.
Up for it: very.
Good at it: see below...
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We Are...
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10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
Q1 Q2 Q3 Q4
Average Monthly TomTom Brand Mentions
Mentions
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10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
Jan-
11
Feb-1
1
Mar-
11
Apr-11
May
-11
Jun-
11
Jul-1
1
Aug-1
1
Sep-1
1
Oct-1
1
Nov-1
1
Dec-1
1
Volume of TomTom Facebook Fans
Fans
5m+ views, month #1200%+ mentions
900%+ growth
@RogerWarner / @ContentMotion 3
• Mad Men
• 1960+
• Madison Avenue (get it?)
• Not much happens
• Characters...
• Drink
• Womanise
• Drink
• Smoke
• Drink and smoke
• What can we learn?
(Click)
Cue Draper / ‘Technology is a Glittering Lure’
@RogerWarner / @ContentMotion 4
• John Hegarty
• Co-Founder of Bartle, Bogle, Hegarty
• Author of Hegarty on Advertising
• Pioneers of modern advertising (esp TV)
• Founded 1982
• Levis, Audi, Lynx (Axe)
buy!
Our Advertising Man, 1982
@RogerWarner / @ContentMotion 5
There’s an App for That (...for Everything - The Lure)
“Never stop thinking like your audience...”
6
@RogerWarner / @ContentMotion 7
• (Sir) Brian Solis, Engage, 2010
• Houston, we have a problem...
Social Media, 2010, 2011, 2012
@RogerWarner / @ContentMotion 8
[On the introduction of TV advertising]
The boffins had taken over - they could bamboozle clients with all the technical jargon of this mind boggling new media. In the land of the blind, the one-eyed producer proved to be king. And these one-eyed men - and they were all men - were the kings of advertising. Until, that is, someone said ‘we need an idea.‘ And then the one eyed producers were found to be somewhat wanting...
Hegarty
It’s Not About the Plumbing
@RogerWarner / @ContentMotion9
What People Want
@RogerWarner / @ContentMotion 10
The key to great marketing is never to stop thinking like your audience... Understanding the role your brand plays in people’s lives and knowing how to make it more relevant is crucial...
Hegarty
People Thinking
“Ideas are everything...”
11
@RogerWarner / @ContentMotion
Chanel, Levis (Flat Eric): WTF?
(Click)
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@RogerWarner / @ContentMotion
• Goal: be transparent, human, real, true
• But people buy brands: diamonds, Audi, Levis, etc
• Facebook: “Hey guys, what did you do this weekend?”
• Problem: lack of charisma is fatal / we can all play that game
• Problem: what magic is there to aspire to?
• What makes a brand in this environment?
• Brands are different now. 24x7, always on, support as marketing, marketing as support. How do we turn that into magic?
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“Authenticity is, um, the Key”
@RogerWarner / @ContentMotion
Ideas and stories are everything, otherwise advertising is just information.
The trick is to make advertising interesting and relevant... Ultimately, it’s just common sense and a desire to excite people...
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Hegarty
Ideas, Ideas, Ideas
Planning: “The opportunity has changed...”
15
@RogerWarner / @ContentMotion
The value of a great idea hasn’t changed, but the opportunity to exploit it has...
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Hegarty
Real Change
@RogerWarner / @ContentMotion
Aim High, Start with Ideas
17
@RogerWarner / @ContentMotion 18
A Word from John Cleese...
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Integrated, international campaign:x14 markets - C&M planned and executed
6 million + video views
200% increase positive sentiment
100%+ increase online coverage/mentions
@RogerWarner / @ContentMotion
In Store
TomTom Microsite
TomTom Facebook Page
Break Free Tab
Break FreeYouTube Channel
(all UG videos)
Content hub (backend)
Record video
Social share video
Trade-in tab
Break Free Me App
Careoke iphone
app
Record video
capture user info
Personal Facebook
Personal Twitter
Personal Blog
Record video
(no app)
Social share video
QR Codes
QR Landing
Video playerembed
TomTom App Integration Map and User Experience Flow
Auto generated email with links to user's video/creation and the
BF FB page
Newsletter
View/share
BUY
TRADE IN
Facebook ads &
engagementBlogs &
News sitesBanner/
online ads
First time buyers
Non-live PND Owners
Competitor device owner
TomTom Live PND owners
Nav 2 device owner
Nav 3 Device owner
Software flashes
Targets
Engagement platforms
Radio Direct mailTraditional press
Live (local) events
TomTom Nav 2 owner
Points of entry
Booth
Trade-in info
HD traffic info
Mobile phone
Dev elements
Log user
shares
User actions
Incentives WIN (weekly)
WIN (Grand Prize)
KEY
€50 off
capture user info
RENEW SUB
WIN (daily)
Log #breakfree +@tomtom
hashtag use
Auto-populate:
#BreakFree@TomTom
Don’t try this alone!
• Multi-team
• Multi-discipline
• Developer
• Brand
• PR
• Advertising
• Retail
• Product
• etc
20
Start with User Personas, User Case, User Experiences
Expressions: Beyond the Like
@RogerWarner / @ContentMotion 22
The Power of the Verb - Putting People in the Product
WANT
Wish
Vote
GIVE!
Smile
Shave
@RogerWarner / @ContentMotion 23
Avoid Planning Like This...
Curation
Co-Creation
Adprovising
Co-Co-Co-Curation
Liquid Content
Spreadable Media
Co-Co-Co-Co-Co-Creation
TransMediaStorytelling Unit
@RogerWarner / @ContentMotion 24
Respect this Man...
@RogerWarner / @ContentMotion 25
The Creative Plan...
Change the Brief. Create a mission. Create joy and value.
Get inside people’s heads (and shoes).
Enable people to give to and share with one another.
Help people be:• Benefactors• Storytellers• Sages• Entertainers and more• ... allowing them to create personal kudos.
Think Social Capital. Use big IDEAS. Draper meets The Zuck.
Big ideas are not dead - we need GOOD IDEAS, wired for social. Plan accordingly.
Thank You! creative?
hiring! buy!