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TomMcCarthy
Leadership & APlayers Notes
Take Action
Tom McCarthy's Leadership Guidance isContributing to Your Organization'sRecruitment of A Players
RecommendedResources
Top Grading Jack Welch used it
TomMcCarthy.com Tom McCarthy's Leadership Newsletter
Tom's upcoming book, 'The Mental Diet'
Rich Schefren Introduction
Tom McCarthy works with
Disney Tom has worked with Disney Institute
Cisco
CEO, John Chambers
Amazing speaker
People must be honest, even with the CEO
Has relied on Tom McCarthy for adviceMade 75% of bonuses based oncustomer satisfaction ratings
Merck
Microsoft
Kuwait Oil Co.
Kuwait Petroleum Co.
Tom helps withLeverage company assets
Great results without burning out the team
Leadership
big companies invest studying leadership
Lessons also apply to stronger companies
You can be a leader in your virtual team
The most important person you have to lead is yourself
Even though Tom can send other peopleto teach classes, he still does it himself When he teaches others, he teaches himself
Success Stories
Paul Paultztook the corporate route
dreamed of being an opera singer
Never underestimate what's inside of youthat makes you special
What goes into the moment when the lifechanging event takes place
Great LeaderTakes blame
Assigns praise when things go well
4 Levels of LEADERSHIP
Outstanding Leadership......10%
Excellent Leadership......15%
Good Leadership........50%
Poor Leadership.........25%Pain is the result
Average = Poor rewards
Leadership Process
1. Create A World Class Culture
A. Think big.
Created a Vision Statement that gets youup in the morningIt's not enough to just want to make money
Create Values that are part of the cultureAt Cisco
Vision is on back of badge
Values are on a badge below thatback of badge, goals are defined
Create CultureThink about Disney and how they're world class
example: the off-duty maid who picked upthe towel on the floor
No matter what level you come intoDisney at, you go through different rolesVPs will go and sweep the streets
B. Get inspired by something great.
C. How can you be the 'best in the world'?
2. Surround Yourself with 'A' Players
Hire 'A' PlayersA players are in the top 10%
Develop 'A' PlayersDevelop them within your organizationsomeone might switch levels between roles
Get the best people possible in each role
You need competence and character
Top Grading Chart
A B C D E3456789
10 ACharacter C B
D C010
Performance
D Players kill companies
C Players are not tolerated by Great Leaders
Low-Character, High-Performance
The jerk who will cost you in the long-run
High-Character, Low-Performance
The person who everyone likes
B PlayersYou want to retain them and turn them into A Players
A PlayersYou want to retain them
'C' Player Costs
A B12345
Base Salary Comp Total CostUnder $100,000 $840,000!
$1000,000-$250,000 $2,400,000!
example organization
3. Be a MasterCommunicator
Communicate w/ absolute integrity
Ask a lot of questionsThink of Wells Fargo VP meeting with the President
ListenPeople will become interested in you
Encourage open communication of ideasNo matter what it takes, get people open
Use Communication to increase performance
SpeakingCreate series of connective conversations
Focus on the listeners, not yourself
4. Be a Customer & Team MemberSatisfaction Fanatic
A B1
2
3
4
Satisfaction Rating (1-5) Characteristic
4.5-5.0Extremely loyal. Will hardly ever leave.
5.0-4.56 times more likely to leave you.
Example: Richard Branson
Creates an excellent environment foremployees, which makes them give greatcustomer service
5. Set Challenging Expectations
Motivation is highest when the chance ofsuccess is approximately 50%
Sample: Yearly Performance Plan
Tell people the outcome of the meetingthey'll be attending to create
Talents aren't used without an outcome
Created, test and perfect a successfulsales and marketing plan for the FIRE-UPTraining Course. (Approx. 15%)
Acquire at least 10 new clients averaging7 courses per client. (Approximately 65%)
Sell 2 public FIRE-UP courses.(Approximately 10%)
Maximize customer satisfaction andachieve a customer satisfaction rating of4.75 or better. (Approximately 10%)
6. Measure Key Performance IndicatorsWhat gets measured gets done
Performance almost always increaseswhen it is measured
You can't be an effective leader/coach ifyou don't measure
7. Coach People to Greatness
Find people doing things right
Reward stellar performance
Discover motivational strategiesEven ask people what motivates them
Work on areas for improvement
Increase team member satisfaction
8. Encourage SynergyCreate interdependent teams
Everyone is responsible for the team's overall resultsthe whole is greater than the part
9. Be Decisive
Gather information and take action
Make the tough decisions
Trust your instinctsIntuition is your subconscious mind telling you what to do
Think back to what Paul said: Yoursubconscious processes tons more thanconscious
10. Love Your WorkLove the challengesHave a passion for what you do
As a Leader, are you Above or Below the Line?
Positive Energy
Joy/Empowerment/Appreciation/Love
Passion
Enthusiasm/Happiness
Positive Expectation/Belief
Optimism
Hopefulness
Contentment
_________________________________________________
Negative Energy
Boredom
Pessimism
Frustration/Impatience
Overwhelmed
Disappointment
Doubt
Worry
Blame
Discouragement
Anger
Revenge
Hatred/Rage
Jealousy
Insecurity/Guilt/Unworthiness
Fear/Grief/Despair/Powerlessness
Love/Hate
10: I Love it!
7: Resourceful
6: Healthy
5: Respond
3. Positive Emotions
___________________
2. Negative emotions
1. React
-2. I Hate it!
-3. Unresourceful
-10. I Hate it!