Program ProjectTom Tanner | Rochester Public Schools – Chartwells

K - 12

Thesis Statement

Background Decrease in overall student population Decrease in catering sales due to budget cuts

To increase adult sales at the high school (HS) through a value-added menu and improved services.

Decline in Sales

Goal

Project Overview

Purpose Provide improved menu selections and better availability to

HS personnel Increase sales

Expected results and outcomes Raise adult participation / sales, improved customer

satisfaction Increase sales / Admin & Management Fees

Key stakeholders HS staff, school district, Chartwells K - 12

Implementation

Step 1 Step 2

Step 3

Step 4

Created and distributed a five question survey

Created a menu from responses

Setup procedure pre-order online

Reviewed menu, recipes, and preparation times with kitchen staff

Emailed high school staff about new ordering process

Followed up with emails for feedback

Implementation

Road Blocks Encountered Resistance from kitchen

staff

Delayed beginning

Buy in from high school teachers and staff due to distance to cafeteria

Overcoming the Roadblocks

Listened to concerns, talked through possible solutions, revisited to ensure all major obstacles had been addressed.

Due to start of school year and staff shortages held off the start so it could be implemented properly.

Fresh, ready-to-go product available; minimal wait time; used PA announcements, word of mouth from patrons, posted comments on dining website.

Steadily increased

Results

Initial Present05

10152025303540

11

31

Meals per Day

$100.75

Intial Present0%

5%

10%

15%

20%

25%

6.5%

18%

Participation

$35.75

Goal: 20%

Goal: 35 meals

Admin. & Mgmt. Fees increase $6.93/day Projection for full school year (180 days) - $1,247.40

Results

Return on investment (ROI) Financial success worked with product we had in house Non-financial accomplishment Client pleased with

improvement to services for HS staff

Future considerations Offer discounts reward program to get more staff to buy in

sooner Will be implementing at middle school in the Spring Streamline menu for elementary schools for next Fall

Thank you!

Questions?