Tom HarrisonConsultant HP Enterprise Servers, Storage& Networking, South Pacific

BIG DECISIONS

IT becomes the builder and broker of services

STRATEGIC ROLE OF IT CHANGING

BUILD public, private and hybridcloud services

CONSUME public services securely

TRANSFORM legacy infrastructure and applications and processes

MANAGE AND SECURE across legacy applications and cloud assets

IT Success is when all elements are aligned to show value and manage risk

THE ELEMENTS TO TAKE INTO CONSIDERATION

Converged Infrastructure & Architecture

Service Delivery

Business & IT Value

IT Strategy

Consumer

Service Manager

Service ProviderService Levels

Staff & Culture

Manage, Measure & Report

Funding

What got you here today will not get you there tomorrow

ARE YOU READY?

Develop simple goals with an agreed achievable future

CASE STUDY

Domain Phase 1 Phase 2 Phase 3

Technology &Infrastructure

Develop a CI Architecture

Asset Review

Virtualisation planning

Provisioning & Orchestration

Business Continuity

Data availability

Service Architecture

Automation of Provisioning (IaaS portal)

Deploy IaaS to 3rd parties

ManagementTools &Processes

(CMDB)

Capacity Management

Security

Change Management Service Level Management

Culture & Staff

Systems Service Desk

Formal support Model

Central Documentation

Build the ITSM operation

Cross Functional Teams

Information retention

Release Management

Reporting

IT Marketing

Demand & Supply, IT Governance

Standards Establish Quality of Service

Data Definition Model

Service Catalogue

Funding Model

Demand Forecasting

Billing & Cost Recovery

Asset Lifecycle PMO

IaaS Service Desk

Incident/Problem

THE BIG DECISIONS YOU MAKE TODAY WILL DETERMINE YOUR RESULTS TOMORROW