• Tolu Adesalu

• Head of Procurement – West Africa

• Cadbury Nigeria PLC

• Nigeria

WHERE MANUFACTURERS COME TO RETOOL AND MODERNISE

Quality Assurance Throughout The Value Chain

Tolu Adesalu March 15th 2017

What is Quality Assurance?

• A program for the Systematic monitoring and evaluation of the various aspects of a project, service or facility to ensure that standards of quality are being met. - Merriam Webster Dictionary.

What is Value Chain?

• A set of activities that that a firm operating in a specific industry performs in order to deliver a valuable product or service for the market. – Wikipedia.

• High level model (developed by Michael Porter) used to describe the process by which businesses receive Raw Materials, add value to the raw materials through various processes to create a finished product and then sell that end product to customers. – Investopidia.

*The Consumer must accept that the product meets his/her expectations.

The Consumer:

• Yesterday’s Consumer: – Very loyal, not too quality conscious, not

interested in the supply chain of the brand, access to information only through traditional media.

• Today’s Consumer: – Quality conscious, enlightened, interested

in the well being of the Planet, loyal but demanding, social media savvy.

• Tomorrow’s Consumer:

–?

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An Integrated Quality Chain Approach Focuses on

Preventative Systems

Risk Categories

Design Procure Convert* Distribute Trade Consumer

• Specifications

• HACCP

• Supplier QA

• Plant & Equipment Design/ Capability

• Contracts

• Selection/ Approval

• Material Monitoring

• Continuous Impr.

• Specifications

• HACCP

• Traceability

• Sanitation & Pest Control

• Complaint Mgmt

• Process Capability & Control

• Traceability

• Warehouse Controls

• Complaints

• Warehouse Control

• Specification

• Labelling

• Consumer Response

• Process Capabilities

Microbiology Chemical Physical

Scope

Risk Prevention Programs

QA QC QA

3 Blocks in the Value Chain:

• Raw Materials. – What is it?

– Where does it come from? Traceability.

– Receipt and storage.

• Production. – Process parameters/control.

• Sales. – Storage conditions.

– Traceability.

Raw Materials

• Specification? – Does it exists? – Is it standardized? – Can it be changed? By whom? How?

• Where is it sourced? – Can this be changed? By whom? How? – Who are the suppliers? – Are they quality checked?

• Entrance control. – Is this done?

• Deviations. – How’s this managed?

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Why don’t we just test everything?

• If you test all batches, there is nothing left to send…how many batches do you test???

– If 1 batch out of 1000 batches was defective (0.1%)…

– If 60 negative batches are tested (6%)…

…There is still a 94% chance a defective batch could be released!!!

Production

• What’s the manufacturing process? • HACCP. • Process parameters.

– How are they controlled? – How are they tracked? – Who has authorization to stop the plant when things go wrong?

• Deviations. – Is it logged? – Are there documented corrective and preventive actions?

• Waste/rework. – How’s this treated? – Is it logged and tracked till disposal?

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• Identifies Hazards in the Process

• Identifies Critical Points for Control and Monitoring

• Focus is on Food Safety and not Quality

• Program of Prevention rather than Inspection

• Science Based and systematic approach

• And today a Legal Requirement in many countries

And so there was a need for HACCP…

“Hazard Analysis And Critical Control Point”

Sales

• Labelling. – What does it communicate.

• Distribution network. – Distributor quality policy.

– Distributor infrastructure.

• Complaint procedure. – Does it exist? Does it work?

• Recall procedure. – Does it exist? Does it work?

Regulatory Environment

• Dedicated resources for the SME.

• Educate.

• Enforce.

• Encourage.

• Sanction.

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Thank You!