Toll Free Number for Business
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Transcript of Toll Free Number for Business
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Business Services
Tata Docomo Toll Free Service
• A single nationwide number for your business/Customer
Support
• Maximum Accessibility and geography spread
• Competitively priced for today’s marketplace and offers
complete flexibility
• Business continuity through online portal by managing call
routing (Geography based routing, Time based routing, Cal
proportion based routing, conditional routing etc.)
• Cost optimization at customer’s infra end by using the
Online portal
• Run Business critical applications efficiently
• White listing and Blacklisting
• Wide range of choice numbers
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Business Services
Call Free Service (1800)
• Customer’s reaches to enterprise without
any cost.
• The caller to the Toll Free number is not
charged for the call.
• The called party, which is the subscriber for
Toll Free service is charged for the call.
• Number format: 1800-XXX-YYYY:
• AB= 00
• XXX= 419,420,258 , 108, 208,315
(Customer’s Choice)- TTSL Circle
• XXX= 266,210,267,209 (Customer’s
Choice)– TTML Circle
• YYYY = Can be 4 digit long (Customer’s
Choice)
Call Local Service (1860)
• Customer’s reaches enterprise with ONLY
LOCAL CALL COST
• The calling number pays only the charges
of a local call
• The Called number pays the charges per
min as specified by the Service Provider
• Number format: 1860-XXX-YYYY
• AB= 60
• XXX= 420,258 ,108,208 (Customer’s
Choice) – TTSL Circles
• XXX= 266,210, 267 (Customer’s Choice)
– TTML Circles
• YYYY= Can be 4 digit long (Customer’s
Choice)
Toll Free Offerings
3
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Business Services
Advanced Features with Online Portal
4
Toll Free
Number
Time Routing
Condition Routing Geography Routing
Proportional Call
Distribution
No Answer or
busy
00:00-5:00
5:00-21:00
21:00-0:00 Sales
Enquiry
Tech. Support
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Business Services
What’s in it for you?
5
Sl No Features Advantage Benefits
1 Geography Based
Routing
It allows organizations to route calls to
different terminating locations pan India.
Termination of TFN will be on Tata Docomo
Postpaid connection (PRI/Walky/FWT etc.)
• Real time Customized call treatment
• Immediate cascading of objectives
2 Time based Routing It allows organizations to route calls to
different answering locations, depending on
the time of day.
• Managing time & day distribution
accurately
• Optimizes call centre costs &
manpower accordingly
3 Proportional Call
Distribution
It allows organizations to balance the call
load at various locations
• Optimizes call centre & manpower
costs
4 Condition Based
Routing
It allows organization to manage call levels
and peak volumes by establishing thresholds
for each center.
• The caller never hears a busy signal
• No Call Missed
• Customer served 365 days
5 PIN Based Routing
Option
It allows organisation to prioritize certain
group of people to access their service, then
they can set a PIN for all incoming calls so
that only selective calls are further
processed
• Customized treatment to caller
• Screen all incoming calls
• Also helps in cost optimization &
Manpower
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Business Services
USP of our Service
6
TFN/ UAN USP Benefits to Customer
1800/ 1860 Online Portal Keeps 24x7x365 connected with customers
1800/ 1860 Capability of managing the
routing through online portal
• Online Real Time Access via a User Friendly
Web-Interface
• Customer can Define/ Change your call
termination numbers
• Reconcile call routing details Online -
1800/ 1860 Choice of SCP Code Customer gets wide range of numbers to choose.
We have 10 SCP Codes.
1800/ 1860 Superior Interoperatability Call matures from any operator PAN India.
1860 Access from MTNL Calls from MTNL will also mature in UAN
services.
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Business Services
Thank You
For further details, please contact us at