Together, Let's Build Airline Retailing - iata.org · What does the future look like and in...

Program Directory

Together, Let's Build

Airline Retailing

23-25 OCT ROME Sheraton Roma Hotel Viale del Pattinaggio, 100 00144 Roma, Italy

11:00 - 11:15 What’s the story

Why do airlines want to retail? What's the size of the prize and what does the jour-ney look like?

Yanik Hoyles, Director NDC, IATA

11:15 - 11:35 Retail perspectives from Asia

From a low cost carrrier to a full service, high end airline - are the challenges simi-lar? What does the future look like and in particular how do they plan to engage their customers in tomorrow's world?

Campbell Wilson, SVP Sales and Marketing, Singapore Airlines

11:35 - 11:55

Retail perspectives from North America

They were no doubt the first to embark on an NDC journey and they continue to offer new prodcuts and services to their customers. What's their vision of airline retailing for tomorrow?

Alison Taylor, SVP Global Sales and Distribution, American Airlines

11:55 - 12:15 Retail perspectives from Europe

Three years after announcing their NDC roll out, where are they now in their retail strategy? What is so special about the European market?

Xavier Lagardere, Group Head of Distribution, Lufthansa Group

12:15 - 12:45 Let’s chat!

The airlines will move to fireside chats with our moderator and will be challenged by the audience on why retailing is key for airlines.

Campbell Wilson, SVP Sales and Marketing, Singapore Airlines

Alison Taylor, SVP Global Sales and Distribution, American Airlines

Xavier Lagardere, Group Head of Distribution, Lufthansa Group

Should Airlines Be Retailers? 11:00

- 12:45

09:00 - 09:35 AIR Symposium Grand Opening and The Big Picture

From the World Passenger Symposium to the Airline Industry Retail

Symposium.

Listen to Aleksander Popovich talk about the state of the industry and the innova-tion roadmap in the areas of distribution and finance.

Aleksander Popovich, SVP Financial and Distribution Services, IATA

09:35 - 09:55 Views from an outsider

Lessons learned from a true retailer.

09:55 - 10:15

The Airline Industry Retailing (AIR) Vision

The Digital Airline empowered by true retailing capabilities.

Eric Leopold, Director Transformation FDS, IATA

The Big Picture 09:00

- 10:15

Sponsors

Networking Break 10:15 - 11:00

Networking Lunch 12:45 - 14:00

Tuesday 23 October

2

Platinum Sponsors

Gold Sponsors

Silver Sponsors

Together, Let's Build Airline Retailing

Media Partners

Principal Sponsor

16:15 - 17:00 To RBD or not to RBD? This is the question!

Reservation Booking Designator (RBD) is critical for airline's inventory. Removing the separation between inventory and price with Dynamic Offers creates huge op-portunities for revenue management to innovate. Join the debate with airlines and system providers experts to shape the future of the perfect offer: contextualized and priced dynamically.

Dieter Westerman, Vice President Revenue Management, Etihad Airlines

Valerie Viale, Head of Offer Pricing & Dynamic Pricing, Amadeus,

Surain Adyanthaya, Senior Vice President, PROS

17:00 - 17:15 AIR innovation flash #1

Startup or new entrant innovation pitch.

17:15 - 17:45

The future of interlining in airline retailing

Partnerships between airlines requires some change: should codeshare be rede-signed in a NDC and ONE Order world? Should interlining become a re-selling agreement between providers of air and non-air products? And what about new forms of interlining like self-connect services and interline on demand? Hear from industry experts about how the industry may evolve.

Creating Relevant Offers 16:15

- 17:45

14:00 - 14:30 Views from a leading Travel Management Company

Hear from Amex GBT CEO and how he sees the role of the TMC evolving and adapting through these powerful shifts in the distribution landscape.

Doug Anderson, CEO, Amex GBT

14:30 - 15:10 Different TMCs with different strategies

Different TMCs can have a very different approach to technology and also how they engage the customer.

Laura Ruffles, CEO AU/NZ and Global COO

Michael Kubasik, Executive Vice President & CIO, Travel and Transport, Inc

Mark Hollyhead, COO, Egencia

15:10 - 15:45

A view from the Leisure side

Where is the difference between OTAs, Metasearch and how do they retail?

Who’s Best At Retailing? 14:00

- 15:45

Sponsors


Welcome Reception

Tuesday 23 October

18:30 -

21:00

3


Platinum Sponsors

Gold Sponsors

Silver Sponsors

Media Partners

Principal Sponsor

11:00 - 11:20 Great offers come with great delivery expectations

Seamless servicing is a critical element of airline retailing. What are the challenges for frictionless fulfillment? What is today’s PSS Landscape? Are new solution pro-viders arising? Hear the latest status about ONE Order program.

Sebastien Touraine, Head ONE Order Program, IATA


SAP Hybris ONE Order pilot: an new entrant in airline distribution ecosystem?

Andy Kidd, Industry Principal – Travel, SAP

ONE Order end-to-end “PNRless and Ticketless” pilot

Alexander v. Bernstorff, Director Airline Solutions, InteRES

11:40 - 12:30

The future of Passenger Service System (PSS) in airline retailing environ-ment

With e-commerce platforms, digital transformation and open APIs, what is the fu-ture for PSS? What is the perfect airline IT infrastructure for retailing? Is ONE Or-der the true retailing revolution? Join this panel to explore the implications for the future airline industry architecture.

Soumit Nandi, Managing Director – Customer Technology Platforms, United Airlines

Andy Kidd, Industry Principal – Travel, SAP

Jonathan Sullivan, Managing Director Seabury Consulting, Accenture

Ordering, Delivering And Servicing 11:00

- 12:30

09:00 - 09:30 A view from the top

Hear the big picture from one of travel tech’s most prominent leaders. What are the most powerful disruptions and shifts in the global travel industry, and how is Sabre responding?

Sean Menke, CEO, Sabre

09:30 - 10:30 How fast can incumbents adapt and what does this mean for challengers?

What’s the best way to get these offers to market? Is there an old way and a new way? Which players will be the ready first for “plug and play”? and how will they differentiate their value proposition?

Kathy Morgan, VP of Product Management, Sabre and Strategic Initiatives, Sabre Travel Network

Ian Heywood, Global Head of Product and Marketing for Air Commerce, Travelport

Paras Kumar, Co-Founder, Airlines Technologies

Moshe Rafiah, Founder & CEO, Travelfusion

Getting The Offer To Market 09:00

- 10:30

Sponsors


Wednesday 24 October

Networking Lunch 12:30 - 14:00

4


Platinum Sponsors

Gold Sponsors

Silver Sponsors

Media Partners

Principal Sponsor

16:00 - 16:45 So, where's the value and what's the business case?

Hear about the value proposition for airlines and sellers on how they could collabo-rate towards new models in new worlds to make it happen!

16:45 - 17:30 The Elephants are back! (but it won’t be only elephants…)

A broad panel of experts will comment on the last two days, and share views on how collaboration will affect the value propositions of tomorrow.

What could it look like tomorrow? 16:00

- 17:30

14:00 - 14:10 Payment landscape evolution

The payment sector is booming in terms of new and disruptive products. Digital Payments is the largest FinTech segment in which companies are investing to develop solutions. Innovation is also happening in fund transfer products and travel agents are offered virtual cards to remit customer payments to airlines.

The session will explore why should airlines be interested in these developments. Thierry Stucker, Director Industry Financial Programs, FDS Transfor-mation, IATA


Startups are presenting their innovations in customers payment offering and their value creation for airlines

14:25 - 15:00 Transformation in payment

The panel will address how the emergence of new payment options are likely to affect the customers’ expectations and distribution options. It will also explore what are the opportunities and challenges airlines are facing considering these innova-tions. Payment providers will explain how they are seeing these trends and how they are considering assisting airlines in these challenges.

Payment: Back-office Matter Or Commercial Advantage? 14:00

- 15:00

Sponsors


Gala Dinner

Wednesday 24 October

18:30 -

23:30

15:00 - 15:30 How to adapt the airline organization to a retail world

Compare how a Low Cost Carrier, a Full Service Carrier and a human resource expert see the necessary skillset and organization changes in order to truly reap the benefits of retailing.

To Retail, You Must Disrupt Your Organization Too ! 15:00 -

15:30

5


Platinum Sponsors

Gold Sponsors

Silver Sponsors

Media Partners

Principal Sponsor

09:00 - 09:45 Innovation with speed

Learn about the Industry Transformation Group: the new industry change agent championing the vision for digital airlines in a safe, secure and profitable industry.

Hear first hand airlines CDOs’ perspectives on industry transformation.

09:45 - 10:15 IATA innovation ecosystem

What are the strategies to deliver industry transformation with greater speed?

Hear why and how airlines develop incubation programs to support their innovation and how IATA is creating an innovation ecosystem for the industry to support its global innovation journey.

Innovation With Speed 09:00 -

10:15 Sponsors

Closing Cocktail 14:15 - 15:30

Thursday 25 October

-6-

11:00 - 11:35 AIR Hackathons: Top developers

Building on the success of last years’ hackathons, IATA has broadened up the challenges themes of its 3 hackathons in 2018 to cover airline retailing in full.

Come and see the winners of the 2018 AIR Hackathons!

11:35 - 12:40

AIR Think Tank: Top ideas driven by industry thought leaders

Buyer and seller identity management.

Erik Stogo, IT Director, United Airlines

Airline retailing beyond seats and air ancillaries.

Rogier Van Enk, Vice President Digital Revenue & Distribution, Finnair

Your boarding pass is your voucher and e-coupon.

Frédéric Gonnaud, VP Retail and Ancillaries, Air France KLM

Soumit Nandi, Managing Director, Customer Technology, United Airlines

12:40 - 13:30 The AIR Competition: Top entrepreneurs

The competition aims to ignite new ideas across the travel industry.

Finalists will pitch their ideas on stage to all the delegates who will then vote for the winner.

Moderator

Houman Goudarzi, Manager Innovation, FDS Transformation, IATA

Jury Board Members

Bernard Gustin, Former CEO of Brussels Airlines

Eash Sundaram, Executive Vice President, Chief Digital & Technology Officer, JetBlue

The AIR Innovation Gems! 11:00

- 13:30


The Future Of Travel 13:30

- 14:00

13:00 - 14:00 THE travel disruption!

Get ready for THE massive travel disruption nobody had ever anticipated!

Closing Remarks 14:00

- 14:15

6


Platinum Sponsors

Gold Sponsors

Silver Sponsors

Media Partners

Principal Sponsor

Together, Let's Build Airline Retailing - iata.org · What does the future look like and in...

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