>

Fifth Avenue Stroll

FreePlay Music

Retail Vol 1

2001

Instrumental

11990593

Todayrsquos Topichellip

Effective CommunicationTalking it Out and Making it Plain

One way to describe much of the day to day communication that occurs between co-workers ishellip

Mis-communication that is lost in translation

Projects are delayedhellip

hellipall because of ineffective workplace communication

Teams have conflictshellip

Assignments are completed improperlyhellip

Experienced any of these problems If so go ahead and celebrate because help has arrived

Consider the followinghellip

The most common barrier to effective communication is poor listening skills

When spoken to instead of fully paying attention to what is being said most people begin thinking of their response

A habit that normally results in greater confusion and more misunderstandings

1Listen UpPractice waiting and listening patiently to your co-worker Give yourself time to consider what is being said before arguing or disagreeing

Instead you shouldhellip

Rice OLPD Owlets Rock

This communication barrier causes co-workers to tune out of conversations because there is just too much information to pay attention to

Ever heard of Information Overload

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

Todayrsquos Topichellip

Effective CommunicationTalking it Out and Making it Plain

One way to describe much of the day to day communication that occurs between co-workers ishellip

Mis-communication that is lost in translation

Projects are delayedhellip

hellipall because of ineffective workplace communication

Teams have conflictshellip

Assignments are completed improperlyhellip

Experienced any of these problems If so go ahead and celebrate because help has arrived

Consider the followinghellip

The most common barrier to effective communication is poor listening skills

When spoken to instead of fully paying attention to what is being said most people begin thinking of their response

A habit that normally results in greater confusion and more misunderstandings

1Listen UpPractice waiting and listening patiently to your co-worker Give yourself time to consider what is being said before arguing or disagreeing

Instead you shouldhellip

Rice OLPD Owlets Rock

This communication barrier causes co-workers to tune out of conversations because there is just too much information to pay attention to

Ever heard of Information Overload

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

One way to describe much of the day to day communication that occurs between co-workers ishellip

Mis-communication that is lost in translation

Projects are delayedhellip

hellipall because of ineffective workplace communication

Teams have conflictshellip

Assignments are completed improperlyhellip

Experienced any of these problems If so go ahead and celebrate because help has arrived

Consider the followinghellip

The most common barrier to effective communication is poor listening skills

When spoken to instead of fully paying attention to what is being said most people begin thinking of their response

A habit that normally results in greater confusion and more misunderstandings

1Listen UpPractice waiting and listening patiently to your co-worker Give yourself time to consider what is being said before arguing or disagreeing

Instead you shouldhellip

Rice OLPD Owlets Rock

This communication barrier causes co-workers to tune out of conversations because there is just too much information to pay attention to

Ever heard of Information Overload

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

Projects are delayedhellip

hellipall because of ineffective workplace communication

Teams have conflictshellip

Assignments are completed improperlyhellip

Experienced any of these problems If so go ahead and celebrate because help has arrived

Consider the followinghellip

The most common barrier to effective communication is poor listening skills

When spoken to instead of fully paying attention to what is being said most people begin thinking of their response

A habit that normally results in greater confusion and more misunderstandings

1Listen UpPractice waiting and listening patiently to your co-worker Give yourself time to consider what is being said before arguing or disagreeing

Instead you shouldhellip

Rice OLPD Owlets Rock

This communication barrier causes co-workers to tune out of conversations because there is just too much information to pay attention to

Ever heard of Information Overload

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

Experienced any of these problems If so go ahead and celebrate because help has arrived

Consider the followinghellip

The most common barrier to effective communication is poor listening skills

When spoken to instead of fully paying attention to what is being said most people begin thinking of their response

A habit that normally results in greater confusion and more misunderstandings

1Listen UpPractice waiting and listening patiently to your co-worker Give yourself time to consider what is being said before arguing or disagreeing

Instead you shouldhellip

Rice OLPD Owlets Rock

This communication barrier causes co-workers to tune out of conversations because there is just too much information to pay attention to

Ever heard of Information Overload

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

The most common barrier to effective communication is poor listening skills

When spoken to instead of fully paying attention to what is being said most people begin thinking of their response

A habit that normally results in greater confusion and more misunderstandings

1Listen UpPractice waiting and listening patiently to your co-worker Give yourself time to consider what is being said before arguing or disagreeing

Instead you shouldhellip

Rice OLPD Owlets Rock

This communication barrier causes co-workers to tune out of conversations because there is just too much information to pay attention to

Ever heard of Information Overload

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

When spoken to instead of fully paying attention to what is being said most people begin thinking of their response

A habit that normally results in greater confusion and more misunderstandings

1Listen UpPractice waiting and listening patiently to your co-worker Give yourself time to consider what is being said before arguing or disagreeing

Instead you shouldhellip

Rice OLPD Owlets Rock

This communication barrier causes co-workers to tune out of conversations because there is just too much information to pay attention to

Ever heard of Information Overload

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

1Listen UpPractice waiting and listening patiently to your co-worker Give yourself time to consider what is being said before arguing or disagreeing

Instead you shouldhellip

Rice OLPD Owlets Rock

This communication barrier causes co-workers to tune out of conversations because there is just too much information to pay attention to

Ever heard of Information Overload

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

This communication barrier causes co-workers to tune out of conversations because there is just too much information to pay attention to

Ever heard of Information Overload

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

What happens when someone becomes a victim of information overload

Important details are bull ignoredbull forgottenbull overlookedbull lost

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

Instead2 KISS(Keep It Simple Stupid) and bull Only communicate essential information bull Allow co-workers to ask for details as

needed bull Be time-conscious during meetings

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

Have you ever tried to read an email while you were angry sad or feeling silly

How well did you do

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

Or how about talking to someone who was experiencing an especially high or low emotion

How productive was that conversation

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

The fact of the matter is emotions influence the way we hear see remember approach and accomplish things

So in order to avoid roller-coaster-like conversations that can result in ineffective communicationhellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

3 Stop Look and ListenStop Quiet your own thoughts in order to focus on the other persons thoughts and feelings

Look Notice body language and non-verbal cues to better understand the speakerrsquos point

Listen Listen for the essence of what is being said instead of an reacting to the words the speaker uses to express himself

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

It wonrsquot happen overnight but with some intentional effort you will avoid the most common communication barriers and improve the internal dynamics of your team

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

All through the use of effective communication

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip

OLPD OwletshellipPromoting Excellence Through Learninghellip

Contact the Office of Learning and Professional Development at trainingriceedu and visit the Crucial Conversations page for more information on how to resolve improve your communication skills

The Rice Way

• Slide 1
• Slide 2
• Todayrsquos Topichellip
• Slide 4
• One way to describe much of the day to day communication that o
• Projects are delayedhellip
• Experienced any of these problems If so go ahead and celebrate
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• All through the use of effective communication
• OLPD Owletshellip