Today’s Home Based Agent The Ultimate Multi-Tasker Nancy W. Kist, CTC CareerQuest Training Center.
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Transcript of Today’s Home Based Agent The Ultimate Multi-Tasker Nancy W. Kist, CTC CareerQuest Training Center.
Today’s Home Based AgentThe Ultimate Multi-Tasker
Nancy W. Kist, CTC
CareerQuest Training Center
Definition of a Multi-Tasker
Smorgasbord of SkillsWear many hatsJuggle many activities at one time
Building a BusinessFocus on one goalCombine Creative Vision + Tried & True
Suggestions to be a Multi-Tasker
Create a to-do list
Begin with most interesting task
Ask yourself questions
Set a deadline for yourself
Bribe yourself
Make a game out of your work
Have a motto
What does a Travel Agent do ?
Seller of Dreams
Why do people use a travel agent?Value and Personal Attention
What is a Home-Based Agent ?
Why did you want to be home-based?
Who or What is your biggest competition?
The Boss
ResponsibilitiesDecision MakerMotivatorDelegatorCFO
Are you ready to be the Boss?
Office Manager
ResponsibilitiesPurchasingEstablishing Professionalism
“A Class Act”Communications
E-EtiquetteTelephone EtiquetteVoice Mail Etiquette
Office Manager
Time ManagementTwo Simple “Clutter” Rules
Handle a piece of paper only onceFile or Pitch
Two To-Do ListsToday’s Priorities If Time Permits Priorities
Message Desk Pad
Office Manager
Time Management (con’t) Scheduling your time
Establish your “Anchor Time” Balance work time and personal time
Do you need a break? Do you answer the family phone with your business
name? Do you wear your slippers until dinner? Do you try to enter your booking code on the
microwave? My favorite – do you take your laptop into the bathroom
with you?
Information Technology Manager
Responsibilities Maintain website Develop lead source Utilize Database Program
Why is a website important? Tells who and what you are Reflects your personality Establishes credibility and trust in you Creates a dream and answers questions
Information Technology Manager
Top Elements Needed in Your WebsiteHeadline – clear, concise, interestingEasy to navigateHomepage contains sales copyAsk for the opportunity to sell
Information Technology Manager
Developing Leads3-Foot Rule
Anyone within three feet (an arms length)
is a potential client Leave a good impression – look and act the
partNever leave home without them – your
business cards
Evaluating
Developing Leads (con’t)Make your presence know Volunteer to speak to groupsAsk for referralsListen and ask questions
Database ProgramClient Profiles for Marketing Lists
Marketing Director
Responsibities Implement the Marketing Plan Create Marketing Pieces Place advertising Handle Public Relations Develop e-Marketing Program
What is a Marketing Plan Discovering what you clients want and need,
determining what product meets those needs, presenting the product and finally the sale of that product.
Marketing Director
E-Marketing PlanUsing the Internet to create awareness,
demand and feedbackPrint your web address on all advertising
Sales Manager
ResponsibilitiesEstablish sales goalsDevelop a niche marketMaintain contacts with suppliersEducation
Biggest Mistake in Sales
Assuming caller is not a buyerShow them respect
If you want a clear answer – ask a clear question
You want them to be honest – you be honestYou want a booking – ask booking questionsWant a customer in the end – treat them as a
customer in the beginning
Continuing Your Education
A “Good” Travel Agent Never Stops Learning Travel publication (print & online) Seminars – Conferences - FAMS Networking with fellow agents
Chat Rooms Posting Bulletin Boards Conference Calls
Second Hand Education Clients feedback
Customer Service Manager
ResponsibilitiesPro-Active Customer Service
Calling your regular customers on a regular basis
Benefits Nurture out-of-touch clients Provide answers before questions Build customer loyalty Increase client referrals
Activity vs. Achievement
Seven Tips for SuccessSet professional and personal goalsLearn to balance work and familyBe accountable for your actionsMaintain high visibilityKeep your knowledge sharp and up-to-dateLearn to embrace change Do it NOW!
“No One Can Cheat You Out Of Ultimate Success But Yourself.”
Thank You !