To BYOD Or Not To BYOD (Feb 27, 2013 Innovation Dinner)

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To BYOD Or Not To BYOD

Is Permitting Outside Hardware Even a Good Idea?

Rudi Greyling (CTO and Innovation Director)

© Copyright 2013 Avanade Inc. All Rights Reserved.

To measure is to know:

• The global survey was conducted by Wakefield Research, an independent market research firm on behalf of Avanade, from August-September, 2012.

• The 599 respondents include C-level executives, business unit leaders and IT decision-makers from 19 countries across the Globe, including South Africa with 20 Respondents.

• Companies surveyed span major industries, including financial services, government, healthcare, non-profit and telecommunications.

2

Avanade Survey


• New set of expectations

• Evolving approaches to work

• New opportunities

4

What we’re seeing


Work is changing

42% of project teams

are distributed across

geographies.

We are all more globally connected

Source: Avanade global research study

More than 60% of

employees use personal

devices or technology for

business purposes.

Consumer experience is driving higher expectations

Companies who are “all in” are

more likely to report improved

sales from capitalizing on new

approaches.

New approaches yield benefits to organizations


Work Redesigned

Research shows that companies are enabling consumer technologies to allow employees to get work done in new ways.

55% 35%

15% 15%

60%


Source: Avanade global research study

Work is changing

The C-level is focused on capitalizing on benefits

VS

IT decision makers are focused on minimizing risks

Disconnect remains in how to embrace new work modes

Organizations are evolving their approach in response

Companies are changing their

business process to take

advantage.

© Copyright 2013 Avanade Inc. All Rights Reserved. 7

Work Redesigned

Research shows that companies are enabling consumer technologies to allow employees to get work done in new ways.

55% 35%

15% 15%

60%

85% 41%

60% 40%


Example 1: New Account Application Process Retailer improve New Customer Acquisition

How does it work?

Capturing new account application directly on mobile device with the client present to verify data

Benefits

Accurate client details with lower rejection rate


Example 2: US pharmacy wants to transform traditional

paper-based, manual prescription hospital services

Business situation

• One of largest U.S. drugstore chains

• Changing regulations requiring pharmacist/patient consults driving costs upwards

• Desire to increase customer loyalty and cross sell home delivery and home care

• Security is critical given exposure to health care records


Sarah, an Rx Technician, fills

patient prescriptions at their

bedside, and helps patients

get answers to their drug

questions.

Beth, a pharmacist, helps

patients understand their

medications via live video.

Example 2:

US pharmacy improves the service experience with collaborative mobile bedside prescription delivery

John, a patient, leaves

the hospital with all the

prescriptions and information

he needs for care at home.

Mary, an executive,

can increase customer

loyalty and cross sell, while

reducing costs through more

efficient use of resources.

How does it work?

• Windows 8 app for capturing prescription and patient information

• Lync video conferencing enables bedside pharmacist consult

• Simple, intuitive interface that’s easy to use.


Key Messages Overview

Companies are not only accepting employee-owned technologies in the workplace, they’re embracing them.

Businesses are redesigning how work gets done and are building new business processes to reap the benefits of consumer technologies in the enterprise.

Companies that have embraced new technologies and have established new policies and business processes to support them are seeing measurable positive impact.

Business and IT executives view the use of mobile and consumer technologies, and accompanying policies, from significantly different perspectives.


Work Redesigned

To BYOD Or Not To BYOD (Feb 27, 2013 Innovation Dinner)

Documents

Transcript of To BYOD Or Not To BYOD (Feb 27, 2013 Innovation Dinner)